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FEATURE 2020 Member Relief Survey Exclusive Content

In January 2021, Callahan & Associates surveyed credit union leaders around the country about their approaches to member relief throughout the COVID-19 pandemic. The results were varied and insightful. Read the full report.

By Callahan & Associates

March 01, 2021


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FEATURE What’s In A Name: Director Of Total Rewards

A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.

By Marc Rapport

March 01, 2021


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FEATURE 4 Fabulous Onboarding Practices

HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.

By Alix Patterson

March 01, 2021


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FEATURE Tips To Turn 2021 Into A Banner Year For Employee Engagement

Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.

By Erik Payne

March 01, 2021


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FEATURE Meet The Member Experience Finalists For The 2021 Innovation Series

The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.

By Marc Rapport

February 22, 2021


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PARTNER PERSPECTIVE 3 Ways The Biden Administration Could Impact The Future Of Higher Ed Finance. And, 3 Ways Credit Unions Can Help Right Now.

Unique times call for innovative, responsive, unique lending solutions for college students and their families.

By CU Student Choice
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February 22, 2021


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FEATURE What’s In A Name: Assistant Vice President Of Market Strategy & Analytics

An English major uses business analytics to help develop strategy at CEFCU.

By Marc Rapport

February 22, 2021


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FEATURE Member Data Reveals Surprising Truths At Texas Trust Credit Union

A new analytics strategy has fixed misconceptions about members and fuels targeted product creation and marketing.

By Marc Rapport

February 22, 2021


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FEATURE Credit Union Auto Lending Growth Slows But Still Grows

Auto lending continues to dominate in penetration and market share; loan quality also improves.

By Michael Zelna

February 22, 2021


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FEATURE Meet The Lending Finalists For The 2021 Innovation Series

This year’s solutions allow credit unions to lend to more members with less risk and more efficiency.​

By Marc Rapport

February 16, 2021


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FEATURE Dave Larson On What’s To Come In 2021

The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.

By Erik Payne

February 15, 2021


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FEATURE Delayed Branch Opening. Deeper Community Connections.

The coronavirus forced Abound FCU to push back a new branch opening and rethink its approach to meeting members and building community connections.

By Erik Payne

February 15, 2021


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FEATURE 3 Leaders Weigh In On What’s To Come In 2021

2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.

By Erik Payne

February 15, 2021


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FEATURE Kathy Duvall On What’s To Come In 2021

The CEO of SF Fire Credit Union talks about seamless experiences, digital optimization, and operational agility in today’s environment.

By Erik Payne

February 15, 2021


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FEATURE Meet The Mobile Finalists For The 2021 Innovation Series

This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.

By Marc Rapport

February 15, 2021


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FEATURE Steve Bugg On What’s To Come In 2021

The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.

By Erik Payne

February 15, 2021


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FEATURE A Strategy To Show Members Love Any Day Of The Year

Public Service Credit Union surveyed members, bought gifts, and made donations to take care of the community it loves.

By Marc Rapport

February 10, 2021


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PARTNER PERSPECTIVE Protecting Cardmembers Against Cybersecurity And Fraud Threats In The New Normal

Ensure your credit card partner provides the best technology and people to protect your credit union and your members.

By Elan Financial Services
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February 09, 2021


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FEATURE SMCU Distributes Dollars And Dreams During A Destructive Year

When the pandemic hit, San Mateo Credit Union moved quickly to stand up a non-profit fund and move much-needed assistance into the communities it serves.

By Erik Payne

February 08, 2021


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FEATURE Diversity Begins With Inclusivity At American 1

The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.

By Marc Rapport

February 08, 2021


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FEATURE Pandemic Lending Lessons Put Into Play

Five lending leaders offer new insights about old values as they put new strategies into place to protect their cooperative and members.

By Marc Rapport

February 01, 2021


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FEATURE Don’t Refi. Modify.

Low interest rates have ignited interest in refinances. At Star One, mortgage modifications build member loyalty.

By Erik Payne

February 01, 2021


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PARTNER PERSPECTIVE 4 Reasons Credit Unions Must Make The Move To Digital Lending

Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.

By Alogent
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February 01, 2021


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PARTNER PERSPECTIVE 5 Lessons The Pandemic Has Taught Us About Vehicle Financing

How to position your credit union’s auto loan strategy for success in 2021.

By Auto Financial Group
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February 01, 2021


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FEATURE A New Board For A Changing Membership

Backed by a changing FOM and new BOD, One Detroit Credit Union targets programs to bring hope to Detroit’s abandoned neighborhoods.

By E.C. Harrison

January 25, 2021


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FEATURE What’s In A Name: Vice President Of Market Intelligence, Product Design, And Growth

Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.

By Marc Rapport

January 25, 2021


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FEATURE Linda Bodie On Leadership

The leader of Element FCU reflects on the CEO journey in these times of COVID-19.

By Marc Rapport

January 25, 2021


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FEATURE How To Build A Better Budget One Month At A Time

“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.

By Marc Rapport

January 18, 2021


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FEATURE Local Cooperatives Thrive With VSECU

The Vermont cooperative relies on a little-known state statute to make direct investments in cooperatives to bolster local economies and create a better world.

By E.C. Harrison

January 18, 2021


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FEATURE How Does A People-First Culture Fare During The Pandemic?

Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture. ​

By Erik Payne

January 18, 2021


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