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FEATURE Meet The Lending Finalists For The 2021 Innovation Series

This year’s solutions allow credit unions to lend to more members with less risk and more efficiency.​

By Marc Rapport

February 16, 2021


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FEATURE Dave Larson On What’s To Come In 2021

The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.

By Erik Payne

February 15, 2021


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FEATURE Delayed Branch Opening. Deeper Community Connections.

The coronavirus forced Abound FCU to push back a new branch opening and rethink its approach to meeting members and building community connections.

By Erik Payne

February 15, 2021


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FEATURE 3 Leaders Weigh In On What’s To Come In 2021

2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.

By Erik Payne

February 15, 2021


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FEATURE Kathy Duvall On What’s To Come In 2021

The CEO of SF Fire Credit Union talks about seamless experiences, digital optimization, and operational agility in today’s environment.

By Erik Payne

February 15, 2021


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FEATURE Meet The Mobile Finalists For The 2021 Innovation Series

This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.

By Marc Rapport

February 15, 2021


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FEATURE Steve Bugg On What’s To Come In 2021

The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.

By Erik Payne

February 15, 2021


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FEATURE A Strategy To Show Members Love Any Day Of The Year

Public Service Credit Union surveyed members, bought gifts, and made donations to take care of the community it loves.

By Marc Rapport

February 10, 2021


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PARTNER PERSPECTIVE Protecting Cardmembers Against Cybersecurity And Fraud Threats In The New Normal

Ensure your credit card partner provides the best technology and people to protect your credit union and your members.

By Elan Financial Services
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February 09, 2021


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FEATURE SMCU Distributes Dollars And Dreams During A Destructive Year

When the pandemic hit, San Mateo Credit Union moved quickly to stand up a non-profit fund and move much-needed assistance into the communities it serves.

By Erik Payne

February 08, 2021


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FEATURE Diversity Begins With Inclusivity At American 1

The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.

By Marc Rapport

February 08, 2021


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FEATURE Pandemic Lending Lessons Put Into Play

Five lending leaders offer new insights about old values as they put new strategies into place to protect their cooperative and members.

By Marc Rapport

February 01, 2021


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FEATURE Don’t Refi. Modify.

Low interest rates have ignited interest in refinances. At Star One, mortgage modifications build member loyalty.

By Erik Payne

February 01, 2021


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PARTNER PERSPECTIVE 4 Reasons Credit Unions Must Make The Move To Digital Lending

Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.

By Alogent
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February 01, 2021


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PARTNER PERSPECTIVE 5 Lessons The Pandemic Has Taught Us About Vehicle Financing

How to position your credit union’s auto loan strategy for success in 2021.

By Auto Financial Group
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February 01, 2021


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FEATURE A New Board For A Changing Membership

Backed by a changing FOM and new BOD, One Detroit Credit Union targets programs to bring hope to Detroit’s abandoned neighborhoods.

By E.C. Harrison

January 25, 2021


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FEATURE What’s In A Name: Vice President Of Market Intelligence, Product Design, And Growth

Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.

By Marc Rapport

January 25, 2021


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FEATURE Linda Bodie On Leadership

The leader of Element FCU reflects on the CEO journey in these times of COVID-19.

By Marc Rapport

January 25, 2021


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FEATURE How To Build A Better Budget One Month At A Time

“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.

By Marc Rapport

January 18, 2021


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FEATURE Local Cooperatives Thrive With VSECU

The Vermont cooperative relies on a little-known state statute to make direct investments in cooperatives to bolster local economies and create a better world.

By E.C. Harrison

January 18, 2021


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FEATURE How Does A People-First Culture Fare During The Pandemic?

Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture. ​

By Erik Payne

January 18, 2021


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FEATURE What Financial Challenges Do Members Think They’ll Have In 2021?

In this persisting pandemic, credit unions are taking a long view of member support. A poll by Gallup identifies anticipated member needs directly from the source.

By Anson Vuong

January 15, 2021


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FEATURE Why Financial Wellbeing Is Critical To Member Success

In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.

By Anson Vuong

January 13, 2021


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FEATURE What’s In A Name: Director Of Financial Wellness And Wellbeing

Jeff Sobieralski educates and engages members at the Indiana financial cooperative.

By Marc Rapport

January 11, 2021


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PARTNER PERSPECTIVE What Could Post-Pandemic Growth Look Like?

Timely strategies for increasing your lending opportunities (while delivering exceptional member service) during and after the pandemic.

By Symitar
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January 11, 2021


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PARTNER PERSPECTIVE Improving Financial Wellbeing Starts At Home

Why PSCU has committed to employee and member financial wellness and how the movement can do the same.​

By PSCU
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January 11, 2021


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FEATURE Teamwork Drives Improvements At MSUFCU

A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.

By Marc Rapport

January 04, 2021


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FEATURE What's In A Name: Vice President Of Emerging Technologies

Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.

By Marc Rapport

January 04, 2021


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FEATURE The Value Of Planning During A Pandemic

Credit unions proved in 2020 that they are at their best when times are tough.

By Jay Johnson

January 04, 2021


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FEATURE The Most Magical Credit Union On Earth

Partners FCU serves the employees of The Walt Disney Company. But making its members financial dreams come true is no fairy tale in a moment of deep economic uncertainty.

By Erik Payne

January 04, 2021


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