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FEATURE Is Now The Time To Combine Deposits And Payments?

Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.​

By Marc Rapport

May 10, 2021


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credit union education
FEATURE What’s In A Name: Youth Outreach Manager

Cindy Jones spearheads First Financial’s efforts to improve financial health and literacy among Baltimore-area schools.

By Marc Rapport

May 10, 2021


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The credit union's insurance product drives non-interest income gains.
FEATURE A Strategy To Help Credit Scores Soar

Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.

By Erik Payne

May 10, 2021


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PARTNER PERSPECTIVE Better Lending Support For Minority-Owned Businesses

Technology can help level the playing field for lenders seeking to serve this promising market.

By Finastra
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May 10, 2021


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FEATURE What’s In A Name: Member Experience Researcher

User experience research helps specialists define and refine the BECU member experience.

By Marc Rapport

May 03, 2021


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Employee Incentives
FEATURE In Search Of Savings? Try Tapping Employee Talent.

An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.

By Erik Payne

May 03, 2021


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PARTNER PERSPECTIVE Should Your Virtual Assistant Just Cut Costs Or Should It Do More?

Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.

By Yodlee, Inc. (Abe.ai)
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May 03, 2021


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PARTNER PERSPECTIVE Increasing Credit Union Profitability

Profitability in an increasingly competitive financial services marketplace, it’s more important than ever.

By TruHome Solutions, LLC
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May 03, 2021


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PARTNER PERSPECTIVE Expand Member Reach With Virtual Branches

Encompassing technology takes digital banking beyond the transactional into the virtual branch realm.

By Glia
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May 03, 2021


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PARTNER PERSPECTIVE 4 Ways To Enhance And Elevate The Member Experience

How — and why — to digitally keep pace with the rapidly changing needs of members.

By PSCU
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May 03, 2021


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FEATURE Having Grit, Giving Grace, And Celebrating Success In DEI

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.

By Erik Payne

April 27, 2021


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worker-bees
FEATURE How To Carry On Culture In A Work-From-Home World

Greylock FCU connects with staff members to address work/life balance and member service.

By Marc Rapport

April 26, 2021


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empowerment
FEATURE What’s In A Name: Chief Of Financial Empowerment, Marketing, And Outreach

Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.

By Marc Rapport

April 26, 2021


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FEATURE The Secret Behind SEG Success At Franklin Mint FCU

The Pennsylvania cooperative dishes on the best practices it has discovered for adding employee groups that also make the CU its PFI.

By Marc Rapport

April 26, 2021


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FEATURE Bring In The Staff, Or Leave Them At Home? A View From 7 Credit Unions.

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.

By Marc Rapport

April 19, 2021


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FEATURE A Force For Good In Banking

Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.

By Erik Payne

April 19, 2021


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FEATURE Pilot, Test, And Assess: How Marketing Drives Growth At Hudson Valley Credit Union

A marketing roadmap guides product promotion, development, and execution at the New York cooperative.​

By Marc Rapport

April 19, 2021


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FEATURE 20 Ways To Help People And Communities In Need

Credit unions share insights about programs and strategies aimed at helping marginalized members and communities.

By Callahan & Associates

April 19, 2021


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FEATURE Have Credit Unions Lost Their Way?

Bill Bynum, CEO of Hope Credit Union, makes the case for focusing on America’s poorest communities every day — not just during a crisis.

By E.C. Harrison

April 12, 2021


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office-healthcare
FEATURE What’s In A Name: Chief Financial Health Officer

Ann McMillian leads the charge to improve member and enterprise financial wellness at IH Mississippi Valley Credit Union.

By Marc Rapport

April 12, 2021


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FEATURE Credit Union Compensation Survey Exclusive Content

In January 2021, 177 credit unions participated in a Compensation Survey that covered key areas like compensation, bonuses and incentives, minimum wage, retirement, and benefits offered at various levels across the organization.

By Callahan & Associates

April 05, 2021


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FEATURE Swipe, Dip, Tap: Contactless Offers A New Way To Pay

The pandemic has changed the way Americans use cards. That behavior might never be the same.

By Erik Payne

April 05, 2021


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PARTNER PERSPECTIVE A Year Later: What’s Here To Stay And What’s Next In Payments

Now’s the time to make sure all payments channels work together as a “new normal” emerges.

By PSCU
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April 05, 2021


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PARTNER PERSPECTIVE 4 Ways To Modernize And Streamline Your Payments Ecosystem

Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.

By Alogent
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April 05, 2021


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PARTNER PERSPECTIVE Engaging Your Cardmembers With A Slick And Secure Credit Card Mobile Application

Meeting consumer expectations can be achieved in partnership with a technology partner in tune with these times.

By Elan Financial Services
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April 05, 2021


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PARTNER PERSPECTIVE Loyalty Programs Are Affecting Commerce As A Whole

The right loyalty program is a linchpin to keeping those new consumers who came aboard as digital shoppers during the pandemic.

By FIS
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April 05, 2021


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FEATURE Annual Credit Union Directory — Vol. 36 Exclusive Content

The only comprehensive guide to improving credit union performance.

By Callahan & Associates

April 01, 2021


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FEATURE Anatomy Of GreenState Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

April 01, 2021


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FEATURE 6 Practices To Adopt In Appointment-Only Branches

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.

By Erik Payne

March 29, 2021


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Financial_Wellness
FEATURE Financial Wellness Takes A Creative Turn In Philadelphia

Philadelphia FCU offers cash prizes and counseling sessions for winners of a campaign targeted to reach recipients of social services.

By Marc Rapport

March 29, 2021


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