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A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.
June 30, 2020
Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.
A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.
Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.
Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.
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Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.
Historically low rates to start the year has contributed to strong mortgage lending through March.
Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.
Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.
June 29, 2020
The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.
Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.
Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.
June 22, 2020
The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.
In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.
When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.
June 17, 2020
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
June 15, 2020
Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.
Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.
A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.
The Michigan credit union shuffled its lending deck as member loan activity demanded.
June 08, 2020
Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.
Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.
The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.
June 04, 2020
The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.
June 01, 2020
A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.
By addressing today’s unique challenges, while remaining focused on the long view, credit unions engaged in private student lending have a powerful opportunity to connect with the next generation of members.
Lower wait times and more self-service options result in higher member satisfaction.
Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.
May 27, 2020
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