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Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.
March 01, 2021
The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.
February 22, 2021
Unique times call for innovative, responsive, unique lending solutions for college students and their families.
An English major uses business analytics to help develop strategy at CEFCU.
A new analytics strategy has fixed misconceptions about members and fuels targeted product creation and marketing.
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Auto lending continues to dominate in penetration and market share; loan quality also improves.
This year’s solutions allow credit unions to lend to more members with less risk and more efficiency.
February 16, 2021
The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.
February 15, 2021
The coronavirus forced Abound FCU to push back a new branch opening and rethink its approach to meeting members and building community connections.
2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.
The CEO of SF Fire Credit Union talks about seamless experiences, digital optimization, and operational agility in today’s environment.
This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.
The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.
Public Service Credit Union surveyed members, bought gifts, and made donations to take care of the community it loves.
February 10, 2021
Ensure your credit card partner provides the best technology and people to protect your credit union and your members.
February 09, 2021
When the pandemic hit, San Mateo Credit Union moved quickly to stand up a non-profit fund and move much-needed assistance into the communities it serves.
February 08, 2021
The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.
Five lending leaders offer new insights about old values as they put new strategies into place to protect their cooperative and members.
February 01, 2021
Low interest rates have ignited interest in refinances. At Star One, mortgage modifications build member loyalty.
Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.
How to position your credit union’s auto loan strategy for success in 2021.
Backed by a changing FOM and new BOD, One Detroit Credit Union targets programs to bring hope to Detroit’s abandoned neighborhoods.
January 25, 2021
Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.
The leader of Element FCU reflects on the CEO journey in these times of COVID-19.
“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.
January 18, 2021
The Vermont cooperative relies on a little-known state statute to make direct investments in cooperatives to bolster local economies and create a better world.
Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture.
In this persisting pandemic, credit unions are taking a long view of member support. A poll by Gallup identifies anticipated member needs directly from the source.
January 15, 2021
In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.
January 13, 2021
Jeff Sobieralski educates and engages members at the Indiana financial cooperative.
January 11, 2021
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