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FEATURE What Financial Challenges Do Members Think They’ll Have In 2021?

In this persisting pandemic, credit unions are taking a long view of member support. A poll by Gallup identifies anticipated member needs directly from the source.

By Anson Vuong

January 15, 2021


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FEATURE Why Financial Wellbeing Is Critical To Member Success

In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.

By Anson Vuong

January 13, 2021


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PARTNER PERSPECTIVE What Could Post-Pandemic Growth Look Like?

Timely strategies for increasing your lending opportunities (while delivering exceptional member service) during and after the pandemic.

By Symitar
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January 11, 2021


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PARTNER PERSPECTIVE Improving Financial Wellbeing Starts At Home

Why PSCU has committed to employee and member financial wellness and how the movement can do the same.​

By PSCU
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January 11, 2021


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FEATURE What’s In A Name: Director Of Financial Wellness And Wellbeing

Jeff Sobieralski educates and engages members at the Indiana financial cooperative.

By Marc Rapport

January 11, 2021


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FEATURE The Value Of Planning During A Pandemic

Credit unions proved in 2020 that they are at their best when times are tough.

By Jay Johnson

January 04, 2021


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FEATURE The Most Magical Credit Union On Earth

Partners FCU serves the employees of The Walt Disney Company. But making its members financial dreams come true is no fairy tale in a moment of deep economic uncertainty.

By Erik Payne

January 04, 2021


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FEATURE Teamwork Drives Improvements At MSUFCU

A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.

By Marc Rapport

January 04, 2021


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FEATURE What's In A Name: Vice President Of Emerging Technologies

Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.

By Marc Rapport

January 04, 2021


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PARTNER PERSPECTIVE Building Member Loyalty Through Trust

Now more than ever, members need you, and integrated technology is central to ensuring you deliver.

By Symitar
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January 04, 2021


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FEATURE Anatomy Of Partners Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.


January 01, 2021


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FEATURE Lessons Learned From A Challenging Year — Part 2

Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport

December 28, 2020


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FEATURE Lessons Learned From A Challenging Year — Part 3

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport

December 28, 2020


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FEATURE Lessons Learned From A Challenging Year — Part 1

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport

December 21, 2020


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FEATURE 2021 Vendor Showcase — Part 2

Looking for new solutions? Check out these featured credit union suppliers.

By Callahan & Associates

December 16, 2020


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Workplace Culture
FEATURE Check In To Prevent Employee Burn Out

Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.

By Marc Rapport

December 14, 2020


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FEATURE 2021 Vendor Showcase — Part 1

Looking for new solutions? Check out these featured credit union suppliers.

By Callahan & Associates

December 14, 2020


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FEATURE Truity FCU Takes A New Approach To New Hire Training

When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.

By Erik Payne

December 14, 2020


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PARTNER PERSPECTIVE Elevate Your Business Insights And Your Card Business

Be an Expert! With the right analytics tools, you can lead the growth of your debit and credit card business. ​

By Fiserv
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December 14, 2020


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FEATURE Big Players Still Dominate The Core Provider Market, But Disruptors Lurk

Subtle shifts in market share highlight the specialization of the core provider marketplace – there is a core provider tailored to any type of credit union business model.

By William Hunt

December 10, 2020


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PARTNER PERSPECTIVE The Nacha Operating Rules Are Changing. Is Your Credit Union Keeping Up To Date?

Several new rules are coming in the year ahead, particularly in the area of authorization requirements.​

By Nacha
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December 07, 2020


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FEATURE Should It Stay Or Should It Go?

Working from home adds to the importance of securing the data pipeline. Leaders must now consider what data to keep, what data to destroy, and when to destroy it.

By Marc Rapport

December 07, 2020


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FEATURE Learning To Live With Virtual Conversions

Communication through digital channels proves key to ensuring a successful swap from one core to another.

By Marc Rapport

December 07, 2020


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FEATURE A SAFE Trip Through A Virtual Conversion

The South Carolina cooperative shares how it coped with the coronavirus crisis while scuttling a 30-year-old, in-house core in favor of a new, outsourced platform.

By Marc Rapport

December 07, 2020


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PARTNER PERSPECTIVE 3 Common And Costly Core Search Mistakes

Identifying true costs and terms takes a team effort on the way to making the best decision.

By CU-Interface
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December 07, 2020


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FEATURE 2021 Supplier Market Share Guide: Credit Union Core Processors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.


December 04, 2020


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FEATURE How Do Managers Become Leaders?

A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.

By Erik Payne

November 30, 2020


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FEATURE Virtual But Not Alone: Lessons From 2 Annual Meetings

Honda FCU and Partners share experiences from their first online annual meetings.

By Marc Rapport

November 30, 2020


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FEATURE What’s In A Name: AVP Of Business And Community Engagement

Debi Knoblock brings together financial literacy, school and community outreach, and business development at Texas Trust.

By Marc Rapport

November 30, 2020


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FEATURE How To Teach A Credit Union To Catch A Phish

Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.

By Erik Payne

November 30, 2020


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