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The percent of revenue going toward employee compensation is reversing trend.
Callahan & Associates and TwinStar Credit Union discuss the institution's Imagination Lab, how it was implemented, and the successes the Lab has achieved.
Check out this leader table to see which credit unions beat the industry average.
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A lean, not mean, operation helps this Beantown, SEG-focused credit union top the charts in member metrics.
TwinStar Credit Union's Imagination Lab studies processes and reduces friction for members and employees.
University Credit Union in Orono, ME, creates new positions and titles to streamline its lending environment.
The Memphis credit union has improved retention, electronic services, and accounts per household by delivering the right messages to the right members.
Credit unions posted a slight improvement in the efficiency ratio versus one year ago. Check out this leader table to see which credit unions beat the industry average.
Callahan & Associates surveyed 333 credit unions to learn about automated decisioning practices in the consumer lending portfolio. Read about the results in this interactive article.