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Debi Knoblock brings together financial literacy, school and community outreach, and business development at Texas Trust.
Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.
DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.
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When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.
Ent, Genisys, and Corning credit unions have each taken different approaches to offer much-needed support to area establishments.
Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
A Louisiana credit union brings technical education within reach by removing two major barriers to attaining it.
Columbus United FCU joins forces with a national nonprofit to champion housing availability in rural Nebraska.
Iterative changes drive digital growth at Truliant and Canvas credit unions.
DCU has moved the in-person job fair online, making way for the future of credit union recruitment.
In time for Veteran’s Day, the nation’s largest credit union offers lessons learned during its decades of success building long-term member relationships.
Virtual sessions heavy on professional support as well as entertainment helps to build authentic relationships at five credit unions across the United States.
Five industry leaders share how they keep innovation at the forefront in a challenging, changing environment.
Five credit union lending executives from across the country share how the COVID-19 pandemic compares to the Great Recession.
Research and reflection drives a new lineup of products and services at Seattle Credit Union.
A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share seven tips on how to stay safe.
A group of member-owned cooperatives and their league helped strapped residents and businesses through state programs.
Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.
Even the most basic principles of a credit union’s work are worth celebrating. This credit union tells its story while engaging its community.
A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.
Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.
The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.
Certified CDFI credit unions bring a hyper-local focus to their community work. Here, four leaders discuss the missions of their organizations in today’s tumultuous environment.
Azra Samiee, assistant director of marketing and outreach, Brooklyn Cooperative Federal Credit Union, discusses her credit union's opportunity to build wealth and resilience among Brooklynites.
A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.
West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
The affects of a three-year pullback from indirect lending and the COVID-19 pandemic have resulted in a decade-long low in auto lending growth in the second quarter.
As the economic ramifications of COVID-19 swept through the country, the personal savings rate hit an all-time high as consumers moved their savings into deposit accounts.
The Federal Reserve kept interest rates at record lows throughout the second quarter, and the economic uncertainty wrought by COVID-19 supported record inflows at financial institutions.Consequently, credit union investment portfolios reported strong growth
Due to economic lockdowns and government relief efforts, in the second quarter financial institutions had to develop creative strategies to generate revenue.
Chad Miller, CEO, Southwest Louisiana Credit Union, discusses his credit union's work to serve the low-income, high-risk populations left behind by mainstream financial services.
Employees can bring their kindergarten through eighth grade students to work at the credit union’s headquarters.
Simeon Chapin plays an integral role in communicating and executing Vermont State Employees Credit Union’s goals to make a local and global difference.
Gregg Brown, CEO, South Side Community Federal Credit Union, discusses his credit union's mission to equalize economic power and to fight poverty on Chicago's South Side.
After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.
Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.
Carla Decker, the CEO of DC Credit Union, discusses her credit union's commitment to community and how the COVID-19 crisis has affected her certified CDFI shop.
The Tennessee cooperative is planning to redeploy staff and create a digital-first culture.
How United and Blue federal credit unions completed construction on their new headquarters with little or no delay.
Three senior executives at a CUSO with a predominately remote workforce offer words of wisdom for cooperatives considering the future of their office operations.
An Oklahoma credit union encourages business owners to wait to apply for forgiveness but has tools in place to assist members who want relief now.
Wyoming’s Meridian Trust FCU offers best practices and lessons learned on the promotional side of the industry’s operations.
Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.
This Raleigh-based cooperative is “woke” in Wake (and Durham) counties.
The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.
Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.
Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.
This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.
Nearly 30,000 attendees attend virtual webinars since the pandemic halted in-person sessions in March.
Five credit unions shares insights from their Paycheck Protection Program efforts.
Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.
Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.
A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.
Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.
Since 2012, the credit union’s CUSO has capitalized on loans gone sour to create quality affordable housing across the Tarheel State.
One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.
How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.
Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
Four credit unions share insights from their text messaging initiatives.
Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.
CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.
Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.
Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.
Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.
When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.
A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.
Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.
Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.
The Michigan credit union shuffled its lending deck as member loan activity demanded.
The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.
The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.
A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.
Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.
Employees and employer benefit from homegrown e-learning initiative.
Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.
Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.
Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.
Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.
The Wyoming-Colorado credit union is striving to maintain safety and culture as it works to restore operations.
The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.
After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.
A special team at BECU delves into digital to tackle user experience at the big cooperative.
The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.
Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.
With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.
Sixty-hour work weeks, constant virtual meetings, and imminent deadlines. The world of business lending is busier than ever before, but in many ways the work also is more rewarding.
From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.
Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.
Investments in culture and technology have underpinned the rise of this North Country cooperative.
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.
Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?
How five cooperatives ward off disruptors, an imperative that takes on new urgency now.
Stress test your card portfolio now before reality does it for you. A level-headed, data-driven approach will still win the day.
The suburban Maryland credit union is calling members to offer assurance and advice.
Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.
In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.
Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.
To support members during a time of economic upheaval, the Green Bay credit union is not penalizing early withdrawal from savings accounts and is offering deferrals on installment loans. It’s offering plenty of modern comforts, too.
Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.
The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.
The Oregon credit union is sequestering staff while stressing member service continuity.
The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.
The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.
Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.
BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.
East Idaho Credit Union calls the state’s second-largest city home but also has branches in communities with fewer than 1,000 residents, where members are known to drive 30 miles or more to conduct their financial business.
A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.
With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.
Credit union leaders celebrate International Women’s Day with working tips, career lessons, and legacy desires.
DCU’s Project Finance aims to show members what their money can do, not what it did.
Jerry Reese helps design and direct the evolving member experience at Honda FCU.
The California cooperative is four years into a digital evolution that relies heavily on member feedback.
Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.
University FCU considers community needs and institutional strengths to identify high-impact areas of service.
A meeting between a socially minded lender in Texas and a credit union in Florida leads to an innovative microlending program with nationwide applicability.
Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.
Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.
To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.
These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.
LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.
Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.
The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.
A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.
Altra Federal Credit Union offers tips and insight for credit unions that want to set aside an official day to positively impact their communities.
Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.
Simple changes make it clear this California cooperative is in the people business.
Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.
Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.
Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.
Wings Financial’s member engagement score leverages modern methods to answer an age-old question.
These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.
At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.
The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.
Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.
Looking for new lending or LOS solutions? Check out these featured credit union suppliers.
Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.
The Silicon Valley credit union plans to create “a college mindset” with a $25-a-pop savings plan.
Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.
When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.
The SECU Foundation executive director applies the solution-focused philosophy of leadership she learned in the trenches to the community impact work she now leads.
An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.
STCU’s business and commercial services department is working to provide a full relationship that takes into account deposits and other needs as much as loan balances.
The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.
Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.
North Bay Credit Union grows its business while calculating risk and reward in its Bay Area market.
Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.
How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.
Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.
Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.
Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.
To better differentiate itself from its original sponsor, Weber State FCU undertook a three-year journey to embrace a new name, a new logo, and an elevated future.
The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.
Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.
Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.
Five ways to serve members by providing the credit they need, when they need it.
Five ways credit unions are making it easier for members to conduct their financial business and live their lives.
Credit unions across the country are deploying creative solutions to engage members and encourage savings.
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.
Looking for new solutions? Check out these featured credit union suppliers.
Pelican State Credit Union’s blog is more about life and community than conversion rates and click-throughs.
John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.
Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.
Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.
Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.
In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.
Locating call centers across its North Carolina footprint maximizes building space for SECU and provides jobs in high unemployment areas.
New programs at Purdue Federal ensure relationships with business members transcend the transaction.
The CEO of the Self-Help credit unions uses secondary capital to fight predatory lending and protect financially vulnerable consumers.
Interest in secondary capital is growing, and new strategies, larger loans, and precedent-setting decisions by the NCUA could dramatically change the way credit unions deploy it.
A prime location and tax incentives helped Ascentra Credit Union place a new headquarters building at the heart of downtown and underscore its vital role in the community.
How six credit unions deliver real benefits to military members, veterans, and their families.
The Volunteer State credit union produces professional video on a budget and shares how any credit union can do so, too.
The Michigan credit union treats microloan borrowers as people, not corporations, and links up with local and state economic developers to go beyond lending.
The Michigan credit union relies on experience and commitment to help small- business owners achieve their dreams.
Three credit union leaders talk about tactics to keep lending in line with federal regulations.
The CEO of Everence FCU shares why the cooperative’s mission is more relevant to a broader group of consumers than ever before.
How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.
With credit union acquisitions of banks on the rise, the ABA has gone on the offensive. Sound CU shares why its recent purchase of The Bank of Washington makes good business sense and its strategies for onboarding former bank customers, employees, loans, and more.
Three cooperatives share how they transitioned bank customers after the credit unions became part of the community bank-buying trend.
A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.
1st Financial combines the right products with direct engagement to help underbanked residents build credit and financial security.
There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.
Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.
A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.
Credit unions must decide how to handle the security and operations future of their ATMs.
A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.
Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.
How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.
The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.
Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.
By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.
How agile project management has helped WSECU work smarter, faster, and better.
Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.
Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.
High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.
When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.
Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.
Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.
When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.
A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?
Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.
Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.
The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.
These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.
A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.
Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.
Five can't-miss data points this week on CreditUnions.com.
Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.
An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.
Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.
Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
Two major conversions at one New Mexico credit union brought about a busy 2018.
Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.
The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.
How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.
A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.
What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.
When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.
Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.
The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.
Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.
While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.
After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.
It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.
The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.
The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.
Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.
Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.
A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.
Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.
Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
Air Academy FCU’s biannual events engage employees and give community members something to smile about.
Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.
The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.
Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.
When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.
Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.
First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.
What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.
Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.
Suncoast Credit Union sparks a cards surge with an automatic, opt-out approach.
Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.
The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.
How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.
Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.
The Fed says it wants to gather more comment regarding same-day ACH payments, tapping the brakes on a process that began in 2016. But credit unions have other real-time options.
What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.
Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Twelve finalists across three categories show what it means to push the leading edge in credit union technology.
The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.
The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.
The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.
Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.
Processors do the back-end lift while credit unions focus on meeting a growing demand.
Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?
The Idaho credit union’s weatherization loan offers an alternative to high-interest credit cards and HELOCs.
How three very different credit unions are collaborating with their communities for better business development.
Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.
CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.
The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.
The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
Three credit unions offer five ways to approach member experience and build successful programs.
Based on member feedback, BECU now incorporates financial education into its annual meeting.
Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.
A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.
The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.
Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.
These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.
These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.
Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.
This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.
Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.
An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.
Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.
The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.
Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.
The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.
People in the know share what they know as the new year unfolds.
The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.
To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.
Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.
In a tight labor market, credit unions find creative ways to attract talent.
A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.
Credit unions must strike the right balance between the risks they take and the rewards they seek.
Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.
The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.
Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.
The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.
After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.
Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.
Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.
Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.
Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.
Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.
Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.
A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”
From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.
Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.
USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.
Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.
A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.
Credit unions share how they realized process improvements and encouraged culture changes through core conversions.
Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.
The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.
Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.
Members Advantage Community Credit Union's holiday loan meets member needs over the holiday season and uncovers opportunities for credit building all year long.
Dupaco Community offers an annual payout to members who save, borrow, spend, and use ancillary services at the credit union.
Consumer education and technology tools are the best defense against offensive fraudsters.
The Palmetto State cooperative encourages small businesses to think big with banking, management, and consulting services.
The Save My Change program at Community First of Florida helps members build savings and the credit union build interchange income.
How two credit unions are adjusting their strategies to serve members and the cooperative.
Many credit unions with high loan balances are in pricey areas and serve tightly knit SEGs.
How a piece of physical collateral educated members on the benefits of digital wallets and increased card usage at the same time.
Black Friday specials at Service Credit Union offer a way to show members and staff some appreciation.
How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.
Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.
The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.
Credit Union of Vermont provides some of the best member value the industry has to offer and consistently ranks among the top credit unions in Return Of The Member.
It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit unions, a new training program, and a branch-by-branch rollout of the new machines.
First Tech FCU goes all in on student debt refinancing, with a suite of products and a team of in-house advisors working to meet specific needs of members.
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.
Robotic process automation at Suncoast Credit Union allows the Florida cooperative to dial up assistance when disaster strikes.
Fort Knox FCU is raising rates on its money market account to discourage members from taking their business elsewhere.
Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.
Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.
The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.
Listening, communication, and adaptability can again power success on a new payment rail.
St. Mary’s Bank used the power of data visualization software to introduce stronger business intelligence and analytics into the organization — and into the strategic decision-making process.
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.
The CEO of Anheuser-Busch Employees’ Credit Union talks inspiration, role models, and finding opportunities.
Virginia Credit Union's voice identification deters fraud and boosts call efficiency.
A growing list of cash-back rewards for member engagement is a linchpin of Rogue Credit Union’s loyalty strategy.
Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
The Indiana credit union hit the $1 billion mark this year thanks to a strategy that has created a decade of steady growth in a challenging market.
Single-sponsor State Farm FCU reduces branch count while executing an enhanced service strategy that drives industry-leading efficiencies.
Technology tips to lower call center volumes and deepen interactions with members.
Town & County cuts back on traditional media, scraps fees, improves processes, and deepens its community engagement.
The North Carolina cooperative generates strong deposits to fuel a humming lending machine.
Early adoption and member convenience drive strategy at this Spokane cooperative.
ACH speed-up really needs to be just the beginning as consumer expectations ramp up for real-time payments.
Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.
In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.
The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.
BCU started small and developed its business intelligence on a case-by-case basis. Now, 12 years in, the credit union is considering how to re-engineer its data depository.
Credit unions across the country are boosting their minimum wage.
How Las Colinas FCU’s student-run branches in area elementary schools help hone a savings habit.
Innovations FCU responds to 100% of online reviews within one minute on average. Sometimes that’s a ‘like.’ Other times, it’s a reply from the CEO.
The president of the California and Nevada Credit Union League shares what drew her to the credit union movement and why she thinks more collaboration is a must-have for the future.
In a world of rising healthcare deductibles, one Keystone State cooperative is using health savings accounts to help members take control of their finances.
Homebuying can be scary. Jeanne D’Arc’s housewarming parties help members cut loose and celebrate a new stage of life.
Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.
A loan doesn’t have to be massive to be mighty. These high-impact programs have an outsize effect on members and communities.
Three percent cash back and $59 a year are among the terms of Alliant Credit Union’s new credit card offering.
Future losses will soon be part of the equation for calculating reserves, and there’s much work to be done.
Financial services move fast. These credit unions have discovered ways to move faster.
Technology Credit Union has repositioned its balance sheet to prepare for today’s rate environment.
Here’s the why and how credit unions should get involved with the fast-coming changes in our payments systems.
A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.
CommonWealth Central strikes a chord with a campaign that builds excitement among staff, members, and community.
Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.
The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.
Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.
Citadel FCU has opened eight branches under a new concept that the Pennsylvania cooperative hopes will help it reach deeper into the communities it serves.
When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.
New technology at Pioneer FCU offers two ways members can bank on their own time.
Counseling and lending go hand-in-hand in Border FCU’s financial empowerment program.
An internal program at Wings Financial builds serious data skills for interested employees.
Three in-school branches at area high schools help student staffers develop real-world skills and foster financial knowledge.
The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.
How Jeanne D’Arc makes a difference to those it serves.
Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.
An updated LOS operating system prompted TruStone Financial to re-evaluate its own loan processes.
The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.
Shoreline Credit Union hopes to wind down its indirect lending program by 2020. Here’s how.
As more credit unions opt to expand their operations via bank acquisitions, best practices and solid advice emerge.
In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.
Kemba’s automated indirect decisioning engine reduces the work load of human underwriters while improving the member experience.
Three credit unions share how one-to-one lending has helped them build business and increase engagement with members.
Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.
How 121 Financial’s own members serve as a catalyst for business lending and services growth at the Florida cooperative.
Clearview FCU has launched an enterprise-wide strategy to engage and delight members.
John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.
Roughrider cooperatives build on a tradition of personal service and expert knowledge to sow the seeds of lending success.
Silver State Schools’ savings program has helped students in low-income schools tuck away more than $250,000 in five years.
Adele Glenn holds together the present while building for the future at Credit Human FCU.
A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.
A+ FCU partners with local Scout troops to teach young people how to take charge of their financial future.
After the Category 4 Hurricane Harvey decimated parts of southeastern Texas, TDECU vowed to keep 100% of its members in their homes.
Teamwork and a new software system helped the Chicago cooperative execute a transformational change.
Quicken Loans might be underpinning the revitalization of Detroit, but financial cooperatives are serving the long-awaited renaissance in their own ways.
Veterans programs, financial wellness, and food donation are three ways the Kentucky credit union serves its local citizens.
A new member experience initiative at CommunityAmerica Credit Union puts the future of members into the hands with the most skin in the game — their own.
What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.
Oregon State Credit Union shares how it works to improve the lives of America’s consumers.
To go along with a name change, this Illinois credit union shifted its overall culture.
A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.
How converting to a new card processing platform turned out terrific results at a California credit union.
San Mateo Credit Union’s strategic plan is a primer for how to set goals and stay the course.