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What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.
By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.
How agile project management has helped WSECU work smarter, faster, and better.
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Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.
Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.
High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.
When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.
St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.
Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.
A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?
Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.
Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.
These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.
The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.
Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.
Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.
Five can't-miss data points this week on CreditUnions.com.
Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.
An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.
Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.
Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
Two major conversions at one New Mexico credit union brought about a busy 2018.
The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.
Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.
A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.
How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.
What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.
When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.
Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.
The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.
While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.
Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.
After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.
It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.
The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.
The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.
Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.
Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.
A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.
The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.
Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
Air Academy FCU’s biannual events engage employees and give community members something to smile about.
Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.
The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.
Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.
When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.
First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.
Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.
What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.
Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.
Suncoast Credit Union sparks a cards surge with an automatic, opt-out approach.
Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.
The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.
How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.
Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.
The Fed says it wants to gather more comment regarding same-day ACH payments, tapping the brakes on a process that began in 2016. But credit unions have other real-time options.
What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.
Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Twelve finalists across three categories show what it means to push the leading edge in credit union technology.
The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.
The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.
The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.
Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?
Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.
Processors do the back-end lift while credit unions focus on meeting a growing demand.
The Idaho credit union’s weatherization loan offers an alternative to high-interest credit cards and HELOCs.
How three very different credit unions are collaborating with their communities for better business development.
Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.
CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.
The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.
Three credit unions offer five ways to approach member experience and build successful programs.
The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
Based on member feedback, BECU now incorporates financial education into its annual meeting.
Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.
A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.
The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.
Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.
These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.
These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.
Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.
This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.
Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.
Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.
An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.
The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.
Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.
The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.
People in the know share what they know as the new year unfolds.
The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.
To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.
In a tight labor market, credit unions find creative ways to attract talent.
Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.
A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.
Credit unions must strike the right balance between the risks they take and the rewards they seek.
Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.
The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.
Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.
The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.
After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.
Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.
Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.
Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.
Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.
Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.
Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.
A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”
From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.
Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.
USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.
Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.
Credit unions share how they realized process improvements and encouraged culture changes through core conversions.
Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.
The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.
A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.
Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.
Members Advantage Community Credit Union's holiday loan meets member needs over the holiday season and uncovers opportunities for credit building all year long.
Consumer education and technology tools are the best defense against offensive fraudsters.
Dupaco Community offers an annual payout to members who save, borrow, spend, and use ancillary services at the credit union.
The Palmetto State cooperative encourages small businesses to think big with banking, management, and consulting services.
The Save My Change program at Community First of Florida helps members build savings and the credit union build interchange income.
How two credit unions are adjusting their strategies to serve members and the cooperative.
Many credit unions with high loan balances are in pricey areas and serve tightly knit SEGs.
How a piece of physical collateral educated members on the benefits of digital wallets and increased card usage at the same time.
Black Friday specials at Service Credit Union offer a way to show members and staff some appreciation.
How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.
Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.
The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.
Credit Union of Vermont provides some of the best member value the industry has to offer and consistently ranks among the top credit unions in Return Of The Member.
It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit unions, a new training program, and a branch-by-branch rollout of the new machines.
First Tech FCU goes all in on student debt refinancing, with a suite of products and a team of in-house advisors working to meet specific needs of members.
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.
Robotic process automation at Suncoast Credit Union allows the Florida cooperative to dial up assistance when disaster strikes.
Fort Knox FCU is raising rates on its money market account to discourage members from taking their business elsewhere.
Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.
Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.
The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.
Listening, communication, and adaptability can again power success on a new payment rail.
St. Mary’s Bank used the power of data visualization software to introduce stronger business intelligence and analytics into the organization — and into the strategic decision-making process.
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.
The CEO of Anheuser-Busch Employees’ Credit Union talks inspiration, role models, and finding opportunities.
Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Virginia Credit Union's voice identification deters fraud and boosts call efficiency.
A growing list of cash-back rewards for member engagement is a linchpin of Rogue Credit Union’s loyalty strategy.
The Indiana credit union hit the $1 billion mark this year thanks to a strategy that has created a decade of steady growth in a challenging market.
Single-sponsor State Farm FCU reduces branch count while executing an enhanced service strategy that drives industry-leading efficiencies.
Technology tips to lower call center volumes and deepen interactions with members.
Town & County cuts back on traditional media, scraps fees, improves processes, and deepens its community engagement.
The North Carolina cooperative generates strong deposits to fuel a humming lending machine.
Early adoption and member convenience drive strategy at this Spokane cooperative.
ACH speed-up really needs to be just the beginning as consumer expectations ramp up for real-time payments.
Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.
In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.
The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.
BCU started small and developed its business intelligence on a case-by-case basis. Now, 12 years in, the credit union is considering how to re-engineer its data depository.
Credit unions across the country are boosting their minimum wage.
How Las Colinas FCU’s student-run branches in area elementary schools help hone a savings habit.
Innovations FCU responds to 100% of online reviews within one minute on average. Sometimes that’s a ‘like.’ Other times, it’s a reply from the CEO.
The president of the California and Nevada Credit Union League shares what drew her to the credit union movement and why she thinks more collaboration is a must-have for the future.
In a world of rising healthcare deductibles, one Keystone State cooperative is using health savings accounts to help members take control of their finances.
Homebuying can be scary. Jeanne D’Arc’s housewarming parties help members cut loose and celebrate a new stage of life.
Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.
A loan doesn’t have to be massive to be mighty. These high-impact programs have an outsize effect on members and communities.
Three percent cash back and $59 a year are among the terms of Alliant Credit Union’s new credit card offering.
Future losses will soon be part of the equation for calculating reserves, and there’s much work to be done.
Financial services move fast. These credit unions have discovered ways to move faster.
Technology Credit Union has repositioned its balance sheet to prepare for today’s rate environment.
Here’s the why and how credit unions should get involved with the fast-coming changes in our payments systems.
A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.
CommonWealth Central strikes a chord with a campaign that builds excitement among staff, members, and community.
Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.
The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.
Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.
Citadel FCU has opened eight branches under a new concept that the Pennsylvania cooperative hopes will help it reach deeper into the communities it serves.
When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.
New technology at Pioneer FCU offers two ways members can bank on their own time.
Counseling and lending go hand-in-hand in Border FCU’s financial empowerment program.
An internal program at Wings Financial builds serious data skills for interested employees.
Three in-school branches at area high schools help student staffers develop real-world skills and foster financial knowledge.
The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.
Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.
How Jeanne D’Arc makes a difference to those it serves.
An updated LOS operating system prompted TruStone Financial to re-evaluate its own loan processes.
The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.
Shoreline Credit Union hopes to wind down its indirect lending program by 2020. Here’s how.
As more credit unions opt to expand their operations via bank acquisitions, best practices and solid advice emerge.
In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.
Kemba’s automated indirect decisioning engine reduces the work load of human underwriters while improving the member experience.
Three credit unions share how one-to-one lending has helped them build business and increase engagement with members.
Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.
How 121 Financial’s own members serve as a catalyst for business lending and services growth at the Florida cooperative.
Clearview FCU has launched an enterprise-wide strategy to engage and delight members.
John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.
Roughrider cooperatives build on a tradition of personal service and expert knowledge to sow the seeds of lending success.
Silver State Schools’ savings program has helped students in low-income schools tuck away more than $250,000 in five years.
Adele Glenn holds together the present while building for the future at Credit Human FCU.
A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.
A+ FCU partners with local Scout troops to teach young people how to take charge of their financial future.
After the Category 4 Hurricane Harvey decimated parts of southeastern Texas, TDECU vowed to keep 100% of its members in their homes.
Teamwork and a new software system helped the Chicago cooperative execute a transformational change.
Quicken Loans might be underpinning the revitalization of Detroit, but financial cooperatives are serving the long-awaited renaissance in their own ways.
Veterans programs, financial wellness, and food donation are three ways the Kentucky credit union serves its local citizens.
A new member experience initiative at CommunityAmerica Credit Union puts the future of members into the hands with the most skin in the game — their own.
What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.
Oregon State Credit Union shares how it works to improve the lives of America’s consumers.
To go along with a name change, this Illinois credit union shifted its overall culture.
A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.
How converting to a new card processing platform turned out terrific results at a California credit union.
San Mateo Credit Union’s strategic plan is a primer for how to set goals and stay the course.
Inspired by Zappos, First Commerce offers new hires cold hard cash to quit their jobs and find a new one.
The “Guy in Flannel” series is the latest in a creative venture into market engagement and financial literacy for Virginia Credit Union.
A new name and standout Super Bowl commercial isn’t the only way Desert Financial is making a splash in 2018.
Lottery-driven savings accounts through state leagues and individual credit unions add an element of excitement to a positive financial behavior.
The Indiana credit union funds lending all year with an annual cash surge.
Share balances hit a record high in 2017. What else happened in the credit union deposit portfolio?
Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.
How one Wisconsin credit union encourages members to reduce debt and improve their debt-to-income ratio.
A $112 million loan financed through a consortium of credit unions shines a light on the impact of the cooperative model in rural America.
This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.
LGFCU is creating a spinoff credit union to serve growing business services and mobile banking demands within its existing field of membership.
Texas Trust’s Spirit Debit Rewards program has contributed $1.5 million to local schools in seven years.
Why Desert Financial promoted its name change with a Super Bowl ad starring Alice Cooper.
Eight mergers in 11 years helped this Michigan credit union develop best practices in mapping core data during a conversion.
The Silicon Valley cooperative consistently ranks among the top performers nationally in terms of yield on investments.
HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.
When employees said they wanted performance feedback more frequently than once a year, Ascend FCU introduced quarterly reviews.
Market conditions in Montana left a small community on the verge of being bankless. That’s when Vocal Credit Union spoke up.
The 2018 Innovation Series presented by CreditUnions.com shows readers what cutting-edge suppliers are doing for the market.
Credit unions are employing different strategies to ensure they offer the right credit card rewards.
Community Choice Credit Union kept lending while the economy tanked and now is riding a new wave of MBL activity.
Aggregate credit card balances outstanding at credit unions reached a record high at third quarter 2017.
BECU’s financial reality fairs teach high schoolers about the challenges of adulthood.
When the loan-to-share ratio at UICCU topped 100%, and continued to grow, the Hawkeye State credit union adopted a three-pronged funding strategy.
Evansville Teachers FCU is deploying palm vein scanners at teller lines across its branch network.
How a small San Diego credit union uncovered a novel way to catch the attention of non-members.
The Wisconsin credit union is adding length to its investments to make up for lost income in indirect lending.
Charlotte Metro Credit Union manages risk while growing business deposits and loans faster than credit union averages.
MBL originations grow 10 percentage points faster than last year.
Diversified technology offerings help credit unions reach more members.
Credit unions post share growth in all categories.
Credit card balances expand at fastest rate in nearly three years.
With investment rates rising, investment growth and yield on investments increase.
Membership at the nation's credit unions expands, and the average member relationship deepens.
Credit unions add more than 10,000 employees.
Credit unions make auto loans despite a slowdown in auto industry performance.
First mortgages are on the rise as the real estate portfolio shifts.
Net interest margin and provision expense both rise, leading to flat ROA.
Credit unions offer holiday-based financial tips that focus on year-round financial wellness.
The venerable holiday savings plan still helps thousands save millions each year at credit unions across the land.
Data and insight from Callahan & Associates and industry suppliers.
PSECU’s director of digital channels talks features, testing, and member response to a new mobile banking app.
Core processors share best practices for crafting a truly useful RFP.
Desert Schools limits paperwork and focuses on the future in selecting a new core processing partner.
How two credit unions found truth and happiness in their search for a new core processing partner.
Credit unions netted $24.2 billion in loans over the course of the third quarter.
Quarter-over-quarter, credit union investments shrank 3.0% as credit unions diverted assets from the investment portfolio to the loan portfolio.
Increases to the benchmark interest rate by the Fed have yet to significantly impact earnings at credit unions.
At third quarter 2017, share growth was nearly 2 percentage points slower than last year's rate.
A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.
Credit unions have now posted 17 consecutive quarters of double-digit auto loan growth.
Credit unions reported positive year-over-year balance sheet growth for all first mortgage lending products in the third quarter of 2017.
As rosters at credit unions grow, it is important credit unions ensure members are fully using all their cooperatives have to offer.
When SouthPoint Financial opened several new locations in an expanded field of membership, it took the opportunity to update its branching strategy to reflect the needs of a new era.
The California credit union has deployed a fleet of machines that bypass the member-to-teller schlep with the receipt.
Why Shoreline Credit Union sold its stake in indirect lending.
An Idaho credit union uses credit score analysis to build long-term relationships and the loan portfolio.
Member check-ins through the online review site helps Financial Partners move up in search results.
A Maryland credit union with a closed membership shows how its auto draft program is better for business than indirect lending.
A marketing campaign at a Kentucky credit union makes member communication a top priority.
BCU works to provide cash and information for its 37 employees and 30,000 members in Puerto Rico as the island faces down a crisis after Hurricane Maria.
How CFE Federal Credit Union prepared for and responded to a storm that brought triple-digit-force winds and a state of emergency to the Sunshine State.
The industry is increasingly looking to operatives to advance its agenda at state houses and on Capitol Hill.
Patelco Credit Union shares how it uses Glassdoor reviews and ratings to shore up the organization’s HR efforts.
In this Q&A, Terry Settle of Old Ocean FCU talks about serving as a remote CEO, the range of opportunities the model has presented, and the similarities with the models of larger credit unions.
A new strategy at Purdue Federal has delivered a $1.5 million bump in interest income and an anticipated 3-basis-point jump in ROA.
The Tennessee credit union established an enterprise risk committee in 2016 to involve stakeholders and business lines in strategic conversations.
OneAZ Credit Union’s “data lake” provides a single, comprehensive view of member relationships.
Yolo FCU wants new hires to fully understand its brand from the get-go, so it moved employee onboarding from HR to marketing.
MSUFCU looks inward to identify sticky products and save members millions.
Credit unions can now offer speedier payments, but even those that don’t offer same-day settlements need to take note.
Credit unions are seeing a generational shift in how money flows in and out of the institution, but it’s a process more than a pitfall.
Branch design. Added security. Multiple touch points. Financial Horizons and Lake Trust share tricks to navigate on-demand card programs.
American 1 Credit Union provides a template for raising awareness and working with others to protect members and its own coffers.
BECU and MSUFCU provide lessons in communication and expectation.
The following ideas are sure to increase employee engagement and satisfaction at any credit union.
Total operating revenue has increased 8.8% over the first six months of 2016. This continued the recent trend of accelerating revenue growth for credit unions.
At second quarter, annual credit card balance growth has hit its highest rate in the past 11 quarters.
Strong loan production across all product segments underpins the industry’s lending momentum.
See by how much the industry's mortgage portfolio grew in the second quarter.
The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.
Strong share growth at U.S. credit unions continued into the second quarter of 2017.
In the past year alone, U.S. credit unions have attracted more than 4.5 million net new members.
Investment growth at credit unions has been positive for four out of the past six quarters.
Interest on loans drive the income train, but other revenue streams are steaming along.
Fewer credit unions are originating mortgages, but credit union mortgage market share is increasing. Learn about the driving forces behind these trends.
A southern Louisiana credit union combines collections with counseling to improve loan performance as well as members’ lives.
Family Savings staff — with help from law enforcement and cooperative retailers — brought a fraud case to a quick resolution.
A fledgling title insurance CUSO at California Credit Union saves dollars and makes sense.
Grow Financial’s in-house program helps ambitious staffers cultivate important skills.
Pen Air’s marketing dashboard serves as a communication tool for upper management and offers speaking points on reasons to join the credit union.
A long-term approach to succession at Tower FCU ensured a smooth passing of the torch at the top level of leadership.
These cooperatives serve the financial and the spiritual needs of members.
Need-to-know information for any credit union launching this card product.
Deciding whether, and with whom, to merge can be tricky. Use this list to spark conversations that will lead to a deeper understanding of the benefits, drawbacks, and other implications.
Listerhill’s 2016 branding campaign introduced a new mission, vision, and values that underscore the credit union’s community impact.
Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.
The Twin Cities financial cooperative used social media to entice members to call out good causes and made a lot of positive impressions in the process.
Citadel FCU’s new mobile-responsive website is one part of a larger initiative to build the optimal digital experience.
Capital adequacy, asset quality, earnings, ALM, productivity, and growth underline quarterly financial performance for credit unions.
How one credit union built on a history of quirky videos to engage members via social media and capture more than 100,000 views.
A new app is helping California Credit Union build $10 million a month in remote deposit volume for business services.
How one California credit union worked with a blind member, his attorneys, and a technology provider to improve website usability.
Losses mount as methods multiply and awareness remains the best antidote.
A new technology infrastructure at Education First gives the small shop the tools to rival much larger competitors.
Credit unions in Virginia, Montana, and Oklahoma talk about benefits, drawbacks, and strategies to accommodate a work force far from home.
How Cy-Fair Federal Credit Union’s 10-year naming rights to a high school stadium has paid off after one year.
Total revenue reached $15.5 billion in the first quarter of 2017. That’s up 8.1% year-over-year from the $14.3 billion credit unions posted in the first quarter of 2016.
CUSOs help credit unions provide key services to members.
Credit union membership was 109.4 million as of March 31, 2017. That’s nearly 4.4 million more members than 12 months ago.
With rising Federal Reserve rates and increased consumer confidence, the credit union industry posted positive year-over-year investment growth in the first quarter for the first time since 2013.
Two credit unions offer tips and best practices to succeed in the loan participation space.
A Texas credit union’s marketing campaign for Gen X women speaks directly to the family CFO.
Richmond-based VACU stresses “data, process, and innovation” as specialty hires highlight hiring surge.
In four years, Wright-Patt Credit Union has introduced 30 personal teller machines and expanded into a new market.
How a new headquarters building and a community charter underpinned growth at Peru FCU.
Power Financial ditched its employee incentive program in 2015 to improve the lives of its employees and members.
The movement’s investment portfolio in the first quarter remains liquid for lending and buffers against rising interest rates.
Suncoast Credit Union’s decade-long investment in solar and sustainability have brightened its triple bottom line.
The Colorado cooperative’s mortgage-backed security re-purchase strategy makes more of investments and funds member give-back programs.
More stringent accuracy rules will force credit bureaus to leave liens and judgments out of millions of credit reports.
Dupaco Community’s new branch concept combines interactive tellers, meaningful conversation, and fluid design to boost member satisfaction.
Credit unions from across the country dish on tactics to find the best employees.
The right competitive intelligence to drive objective branching decisions is just a click away.
Community Choice has given back more than $6 million in credits and rebates in four years and is the primary financial institution for nearly 70% of members.
How Abbey Credit Union wowed a fellow local financial cooperative with forward-looking performance analysis.
The impending retirement of Truity Credit Union’s CEO prompted the cooperative to prepare for other C-suite departures.
Credit unions in California and Vermont share how they help employees maintain healthy habits.
The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.
Rogue, Indiana Members, and Collins Community credit unions dish lessons learned from years of collective experience.
Down payment assistance, home-buyer education, and savings plans are among the tools used by New York University FCU and San Mateo Credit Union to put members in homes in the hottest markets.
A Cleveland credit union is one of only seven of its size in the country that makes auto leases, and it does a lot of them.
How a hybrid indirect business model helps a Palmetto State credit union earn auto lending referrals and new member face time.
The St. Louis-based credit union makes a nice niche business out of a lease-like product.
Gas & Electric Credit Union in Rock Island, IL, has set the standard for transparent transactions that ensure any movement on a merger is for the members’ sake.
How a Northwest credit union partners with three other credit unions and a local CDFI lender to help microbusinesses prosper.
Two credit unions operating in different regions and serving different memberships share tactics, strategies, and best practices for how to create a consistent member experience in the mobile channel.
Linn Area Credit Union kept it real even when employees donned costumes for the cooperative’s sponsorship of a local comic book convention.
The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.
TwinStar Credit Union's Imagination Lab studies processes and reduces friction for members and employees.
How three credit unions are pushing their physical locations into the future.
Disruption avoidance, the state of mergers, and what’s on the agenda for 2017. All this and more in this year’s report.
How financial services cooperatives are leveraging CDFI, NCUA, and NCUF grants to underwrite their expanding reach and impact.
The risks keep rising as credit unions expand their relationships with third-party providers, and the regulators are ramping up their game. Here’s how and why credit unions can, too.
How a loan consortium in La Crosse, WI, aims to rebuild downtown and keep college students in state.
Credit unions should consider moving from mere compliance checks to constant portfolio analysis. Here’s how to do that.
The NCUA wasn’t updating its questionnaires for internal compliance reviews fast enough. So the New Hampshire credit union created its own.
Interra Credit Union's homegrown enterprise risk management program puts a premium on emerging areas rather than on data and trends of the past.
Multi-factor authentication might one day skip the user name-password option.
When Keys FCU put itself into voluntary conservatorship in 2009, its leaders and staff knew rebuilding together was the only way to save the credit union.
How a check deposit strategy helps Cornerstone Community increase mobile penetration and RDC usage.
The California credit union offers $5,000 to $50,000 of immediate cash availability based on the depth of member engagement with their credit union.
The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of disruptive change.
A new approach to the credit union basics of people and finance helped this West Virginia cooperative turn six-figure losses into seven-figure gains.
Targeted promotions generate enough volume to make up for the smaller margin on home equity lines at SECU of Maryland.
Credit Union of Southern California moved to a centralized lending environment in summer 2016. Here’s how the credit union built its team and adjusted policies.
The Juntos Avanzamos certification program assures Latinos that a credit union speaks their language.
Joining the Juntos Avanzamos program, recruiting a bilingual market manager and electing a Latina board member are all ways to better connect with a budding potential membership.
How Texas Trust’s approach to lending, technology, and convenience paved the path to asset growth.
Coastal FCU cut 20 fees worth $600,000 in annual income. Here’s how the credit union will make it all back — and then some.
The Idaho credit union uses marketing, deposit, lending, and ALM strategies to increase member value.
One Maryland credit union arms decision-makers with comprehensive data and encourages leaders to think beyond the face value of third-party reports.
Amid planning for compliance and interchange hits, credit unions can count on a little help from their friends.
Cornhusker credit union Trius FCU offers ways to reach good borrowers in hard times while still mitigating risk.
How automated automobiles threaten to disrupt American society and the credit union business.
Only in a culture that celebrates process and smart risk-taking does true innovation take root.
The need for credit unions has perhaps never been greater for the average American household.
Public Service Credit Union shares lesson gleaned from completing two mergers and one assumption in four months.
The internet is a mix of risk and reward, and it’s a marketplace where credit unions often find themselves an unwitting offering on the shelf.
All hands on deck for phone duty is just one way Educators Credit Union ensured smooth sailing during a conversion.
Faced with a tight budget and generous opportunity, Northern FCU looked to work smarter, not harder.
The credit union's integrated marketing campaigns help spread and support the messages from its sole sponsor group.
Metrics to evaluate credit union marketing spend and bridge the gap between macro trends and micro performance.
Credit unions used creative ways to serve new markets and members throughout 2016, and they survived the first year of some dramatic document changes.
Five lessons in setting short- and long-term goals.
Five ways credit unions made the most of marketing budgets in the past 366 days.
Eight strategies and lessons in managing one of the credit union industry’s largest assets.
Nine strategies pinpointing how credit unions can better build, design, and staff their brick-and-mortar locations.
Innovative credit unions share their approaches to evaluations, training, and staffing.
Five lessons in growing and improving the credit union deposit portfolio.
The Indiana credit union increased GAP sales by nearly 50% by thinking outside the vehicle protection box.
Technology providers evaluate 2016 and look ahead to the coming year.
University Credit Union in Orono, ME, creates new positions and titles to streamline its lending environment.
Use these metrics to better understand what third quarter auto data means to a credit union’s loan portfolio.
The necessity for core processing platforms to evolve continues apace with member demands for seamless service.
Cloud processing converts say the benefits of the cloud include cost savings and increased operational efficiencies.
Lutheran FCU's embrace of an omnichannel approach has allowed it to operate in a nearly branchless environment since its inception.
A California credit union finds focusing on mission helps culture follow technology.
More options might seem like a good idea, but streamlined offerings also benefit both credit unions and their members.
What do boards want from CEOs? Ask Ida Bowen, who served on the board of Deepwater Industries Federal Credit Union before becoming its CEO.
How back-to-basics lending, a brick-and-mortar presence, and a forward-thinking approach to business underpin growth for a suburban Detroit credit union.
The Memphis credit union has improved retention, electronic services, and accounts per household by delivering the right messages to the right members.
Credit unions in Texas, Tennessee, and Arizona share pricing structures and best practices for relationship-based loan products.
Callahan & Associates surveyed 333 credit unions to learn about automated decisioning practices in the consumer lending portfolio. Read about the results in this interactive article.
In an increasingly competitive lending environment, these six practices are helping credit unions serve members better and make decisions quickly.
To keep up with share growth and diversity, Interra Credit Union rebuilt its lending department into five divisions, including agribusiness, business services, and more.
Freedom First’s microloan program helps low-income members build credit and a nest egg.
Funds from an FHLB program helps TruWest Credit Union put members into affordable homes.
The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.
Altra FCU’s after-hours sessions turns potentially dry presentations into a happy hour for would-be homeowners.
How Northwest Community Credit Union created a home equity product that offers members the last home loan for which they’ll ever need to apply.
Wright-Patt Credit Union relies on two fully trained teams of full- and part-time employees to step in and fill out staffing shortages.
In a state affected by coal restrictions, the Kentucky-based cooperative finds an avenue for non-interest income that doesn’t require raising rates or fees.
Tips from LA Capitol’s CEO on working with the NCUA, what to look for in different markets, and successful product designs.
Suncoast Credit Union has plans to retrofit its teller line and drive-thru lanes at all 61 of its branches over the next three years.
A checking account with risk-mitigating features keeps Langley FCU’s losses at just 7% of its income.