Format

First Person

By Marc Rapport | Nov. 24, 2020

Debi Knoblock brings together financial literacy, school and community outreach, and business development at Texas Trust.

By Maurice Smith | Oct. 12, 2020

Can market forces balance racial inequities?

By Marc Rapport | May 28, 2019

The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.

 

Is Your Inbox Missing Out?

Sign up for the CreditUnions.com free newsletter and be the first to read our newest coverage of credit union strategies and insights.

sign up today

 

 

By Sharon Simpson | Jan. 21, 2019

The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.

By Sharon Simpson | Jan. 1, 2019

The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.

By Paul Woodruf | Dec. 17, 2018

A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”

By Sharon Simpson | Oct. 22, 2018

The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.

By | Oct. 15, 2018

Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.

By Sharon Simpson | Oct. 1, 2018

The CEO of Anheuser-Busch Employees’ Credit Union talks inspiration, role models, and finding opportunities.

By Marc Rapport | Sept. 10, 2018

Early adoption and member convenience drive strategy at this Spokane cooperative.

By Erik Payne | Sept. 10, 2018

In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.

By Sharon Simpson | Sept. 3, 2018

The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.

By Sharon Simpson | July 1, 2018

The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.

By Marc Rapport | June 25, 2018

For Financial Center First FCU, using predictive analytics to inspire action is all in a day’s work.

By Sharon Simpson | June 18, 2018

The CEO of ALM First Financial Advisors talks early risks, leadership skills, and winding career journeys.

By Erik Payne | June 18, 2018

Shoreline Credit Union hopes to wind down its indirect lending program by 2020. Here’s how.

By Marc Rapport | May 21, 2018

John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.

By Sharon Simpson | March 1, 2018

This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.

By Sharon Simpson | Sept. 1, 2017

The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.

By Marc Rapport | July 17, 2017

The Twin Cities financial cooperative used social media to entice members to call out good causes and made a lot of positive impressions in the process.

By Sharon Simpson | May 8, 2017

The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.

By Rebecca Wessler | April 17, 2017

Disruption avoidance, the state of mergers, and what’s on the agenda for 2017. All this and more in this year’s report.

By Sharon Simpson | March 20, 2017

When Keys FCU put itself into voluntary conservatorship in 2009, its leaders and staff knew rebuilding together was the only way to save the credit union.

By E.C. Harrison | March 13, 2017

The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of disruptive change.

By Mark Manicone | March 13, 2017

Revisiting the topics of The Millennial Disposition through the eyes of Syed, a 20-year-old student at the University of South Carolina.

By E.C. Harrison | May 3, 2016

Eric Givens, senior director of digital banking at Arizona Federal Credit Union, talks technology and understanding what makes millennials tick.

By E.C. Harrison | Sept. 30, 2015

Hilary Eisbrenner, chief financial officer at Keesler Federal Credit Union, shares thoughts on leadership, industry challenges, team-building, and dream-following.

By Erik Payne | Sept. 10, 2015

Griff O’Brien, senior vice president and chief membership officer at Advantis Credit Union, details his recipe for cultural success at a large credit union.

By Rebecca Wessler | April 1, 2015

The vice president of human resources at USAlliance Federal Credit Union talks career paths, talent identification, and management philosophy. Notable quote: “Reach for the moon; if you slip and fall, you find yourself among stars.”

By Kimberly Woollard | Dec. 8, 2014

Grow Financial Federal Credit Union learned several lessons during the decade it spent refining its culture and achieving its current level of employee engagement.

By Scott Patterson | Oct. 22, 2014

What the CFPB got right, and wrong, in its 2014 Student Loan Ombudsman's Annual Report.

By Julie Renderos | Oct. 13, 2014

Why Suncoast Credit Union took on a low-income designation and how it plans to tap the benefits that designation provides.

By Chip Filson | Sept. 2, 2014

The ability to manage interest rate risk is another advantage of the cooperative model.

By Catherine Siskos | Aug. 19, 2014

Four CEOs reflect on the winning formulas that helped them attain their goals.

By Linda Bodie | May 26, 2014

Being a small credit union hasn't stopped West Virginia-based Element FCU from developing solutions to better serve its members.

By Sharon Simpson | Feb. 17, 2014

IT is increasingly working with operations, facilities, and marketing to make drastic changes happen successfully.

By Darrick Weeks | Feb. 7, 2014

How Wright-Patt Credit Union reorganized in the face of a changing payments landscape.

By Heather Moshier | Dec. 2, 2013

A standardized set of specifications for the credit union industry will make product and service integration easier and less expensive.

By Brian Ducharme | Nov. 25, 2013

MIT FCU mines mutual opportunities within its select community.

Feature
With Gratitude

By Aaron Pugh | May 21, 2013

A special thank you to the employees and members of GTE FCU for their participation in Season 6 of our Anatomy series.

By Brooke C. Stoddard | May 21, 2013

Joe Brancucci, CEO of GTE Federal Credit Union, shares his perspective on positioning the Florida cooperative for the future.

By Brooke Van Vleet | April 15, 2013

St. Helens Community hopes to simplify, stabilize, and strengthen its core competencies and relationships in the coming year.

By Jim Updike | Feb. 12, 2013

By Kathy McKinnon | Feb. 11, 2013

By Cory Shultz | Jan. 14, 2013

Contractors and other credit unions can ease your way.

By Bobby Matthis | Jan. 14, 2013

Be prepared to devote resources to the effort — even after the main work is complete.

By Rhonda Kleinecke | Jan. 14, 2013

Credit unions must know how to communicate with stakeholders before, during, and after a disaster.

By Cindy Atteberry | Jan. 14, 2013

A team approach and solid relationships with vendors and other credit unions will help streamline continuity and recovery.

By Callahan & Associates | Oct. 22, 2012

Credit unions have turned out solid core business results in 2012.

By Rebecca McClay | March 29, 2012

A network of credit unions sharing operations can better help a member through a disaster.

By Rebecca McClay | March 21, 2012

Reach out to other credit unions in times of distress. They’ll respond to your call for help.

By Rebecca McClay | Feb. 27, 2012

Offer many ways for your members to securely communicate their problems to you following a natural disaster.

By Rebecca McClay | Feb. 15, 2012

Plan to ensure your employees are well cared for during a disaster so that they can take care of your members.

By Rebecca McClay | Jan. 31, 2012

Louisiana’s Greater New Orleans FCU and Neighbors FCU think through their crisis plans carefully.

By | Nov. 9, 2011

Kellogg Community Credit Union’s Linda Kellogg shares how the credit union communicates to potential members in the community.

By | Oct. 3, 2011

Alaska’s Credit Union 1 ensures members receive service throughout all weather conditions.

By | Sept. 19, 2011

Scott Sylvester, COO of Consumer Credit Union, discusses how the cooperative keeps up with technology trends.

By | Sept. 5, 2011

Fraud is becoming more prevalent with the end users being increasingly targeted over the broader systems, says Steve Ervolino, senior vice president of information services for Dupaco Community Credit Union.

By | Aug. 29, 2011

Mobile technology has proven crucial to many credit union strategies.

By | Aug. 15, 2011

Credit Union 1 closely monitors the payment landscape in a remote Alaskan market.

By | July 31, 2011

Lynda Milton, CEO of TEAM Financial Federal Credit Union, is prepared to engage in the political process in Washington, DC.

By | July 15, 2011

Henry Wirz, CEO of SAFE Credit Union, provides his recommendations for reform in the credit union system.

By Callahan & Associates | July 1, 2011

As a realtor who has successfully worked with credit unions, here are some specific traits I look for in lending partners.

By | June 28, 2011

Bill Carrington, CEO of United Services Credit Union, explains the goals behind the credit union's shift to a community charter.

By | June 15, 2011

SAFE Credit Union is planning even more financial literacy outreach to local businesses and high schools.

By | June 6, 2011

SAFE Credit Union explains its mobile priorities for 2011.

By Brooke C. Stoddard | April 1, 2011

The spirit of entrepreneurship is taking the wheel in 2011.

By Brooke C. Stoddard | April 1, 2011

One credit union's response to a Board's loss of appetite for borderline net worth.

By Brooke C. Stoddard | April 1, 2011

A disconnect between credit union perception and credit union reality requires creative solutions.

By Brooke C. Stoddard | April 1, 2011

Consumers are in touch with the core values of the credit union movement: independence, value, and community.

By Brooke C. Stoddard | April 1, 2011

Loan specials and lending value will continue in 2011.

By Brooke C. Stoddard | April 1, 2011

Billboards, TV commericals, and radio ads tout the benefits of credit union membership.

By Brooke C. Stoddard | April 1, 2011

A state-of-the-art retail branch is the first step in achieving higher performance in deposit levels, loan production, sales, and referrals.

By | Nov. 9, 2010

Brad Roteman describes the qualites of a good leader and employee.

By | Oct. 20, 2010

Brad Roteman offers insight on the sucess of Healthcare Systems Federal Credit Union's sales culture.

By | Oct. 7, 2010

Brad Roteman offers insight on how to succeed in spite of challenges.

By Callahan & Associates | Jan. 1, 2009

It is our view that the U.S. economy will experience a fairly significant recession, with unemployment moving higher than consensus expectations.

By Lydia Cole | Oct. 1, 2008

When physical or economic disasters strike, credit unions need to have a business continuity plan that goes well beyond IT response.

By Callahan & Associates | April 1, 2007

Changing Oregon Telco to Unitus Community Credit Union is an ongoing overhaul. Some jobs are done, but a deposit mix, segment profitability, and cross-selling are now on the front burner.

By Callahan & Associates | April 1, 2007

Despite excellent local penetration and a healthy economy, Citizens Equity First Credit Union (CEFCU) has identified three weaknesses about itself and is determined to improve them.

By Callahan & Associates | April 1, 2007

Expanding service and developing programs to help members “create wealth” are the principal focus for SECU (NC) in 2007.