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The technology giant’s integrated lineup combines digital self-serve with a personal touch: advisory services.
What should a credit union consider when evaluating its in-house credit card program strategy?
Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.
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In a challenging economy credit unions must choose loan products that efficiently maximize returns.
Having a system in place helps effectively address causes and lowers the risk of reputational damage.
The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.
Could your credit union capture more deposits with a merchant services program?
Why credit unions need to know about book yields and total returns.
One-second transactions, growing adoption, and keeping up with the competition are why credit unions need to get ready to go contactless.
Sharing returned deposit information fuels the powerful database in the fight against fraud.
By offering both in-school and refinance lending, credit unions can appeal to members at multiple stages of life and establish a genuine opportunity for long-term relationships.
Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.
Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.
Having the right strategy in place makes investment decisions fairly independent of interest rate rises and falls.
Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.
Internal diversity resource groups help build an engaged, committed workplace.
Trained professionals help ensure credit union members receive quality services from a third-party collector.
Is your credit union ready to embrace the world of frictionless payments?
Credit unions have carved out a strong niche in providing responsible lending that fills a critical need for many thousands of families ever year.
Custom scorecards help lenders make more efficient decisions by providing more precision in targeting applications with a lower risk profile for that specific institution.
Listening, communication, and adaptability can again power success on a new payment rail.
How loyalty measures ties to member satisfaction and financial results.
ACH speed-up really needs to be just the beginning as consumer expectations ramp up for real-time payments.
Risk-based pricing helps credit card programs succeed and comply by rewarding low credit risk behaviors and increasing access to the underserved.
Adoption trajectory means it’s time for credit unions to understand and empower the use of dual interface cards.
How BECU uses Fannie Mae HomeReady Mortgage program and financial education to enable members to buy their homes.
Software tools can help a credit union’s collection staff be more productive while providing better service.
Millennials are drawn to credit card issuers that offer technology, maximum rewards, low fees, and social responsibility. How can credit unions position themselves to meet the needs of millennial members?
Here’s the why and how credit unions should get involved with the fast-coming changes in our payments systems.
Adoption of contactless payments in U.S. is a matter of when, not if, despite sluggish uptake so far.
A feature-rich digital experience is a great way to move the credit union to top-of-wallet.
Start small to build big transformation in your credit union’s digital presence.
Auto warranties increase revenue and member engagement while reducing repossession rates by up to 50%.
Rise above the competitive pool to win business.
Effective outsourcing of investment services is a major step toward success for the institution and the members it serves.
Alerts, seamless experiences, and turnkey deployment comprise this holistic approach.
Options exist for many credit unions to hold public funds that boost liquidity while serving the community.
How credit unions can prevent and respond to credit card fraud risks.
Credit unions have available and need to deploy the same kind of consumer-friendly lending options their larger competitors are providing.
Proactive steps and working with the processor can help mitigate the potential damage.
Credit unions can seize the moment by empowering instant payments in the car, at home, anywhere, anytime.
Mini-houses, alternative leasing options, robust apps, are just part of the opportunity and challenges for serving a generation about to inherit trillions.
Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.
Credit unions are well positioned to implement blockchain technology in the coming years but how will this impact the technology investments credit unions are making today?
Consumers still write checks by the billions and are likely your most valuable members.
Efficiency on the back end and heightened satisfaction on the front end await the credit union that deploys a robust LOS.
Credit unions can help their employees via targeted financial education and repayment assistance, and potentially strengthen SEG relationships, with new benefits tied to student loans.
On-the-spot gratification leads to increased activation and use and the opportunity to deepen engagement.
New technologies can sustain efficiencies as checks keep hanging on.
Put into action what you already know about your members, and do it in ways that build value one small step at a time.
Satisfying the need-it-now ethos can help the branch secure the member relationship.
Core strategies for moving ahead.
The right loan origination system can help ensure loan growth goals are met.
Understanding the role of family and technology can go a long way toward becoming the trusted agent for that most major of purchases.
Credit unions can use their traditional member service strength as an advantage in the digital age.
What are the key factors that credit unions must consider when implementing a private student lending program or managing an existing one?
A layered, comprehensive approach is the key to delivering peace of mind.
Learn more about two channels of non-member deposits.
A look at the three essential factors to evaluate partners to help credit union leaders best serve members and ensure their institution can thrive in areas that are outside their core competencies.
Credit unions seeking to utilize interactive displays are stymied by the technical and practical limitations of consumer-oriented products. Fortunately, a new class of purpose-built interactive displays are arriving to meet the needs or credit unions and financial institutions.
The concept is simple, but here are some items a credit union should check when presented with a power of attorney.
How credit unions can transform members’ in-branch experience with multi-function hardware for document management, review, and electronic signatures.
The hottest employee benefit of 2017 could be a new opportunity for credit unions.
Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.
Experts with the new skill sets are the necessary partners to succeed in today’s competitive environment, delivering knowledge and service.
A focus on growing the credit card portfolio can yield growth among multiple loan touch points.
Five ways to join in with the advances industry and government stakeholders are putting in place.
Still sticky after all these years, online bill pay is a workhorse for member engagement.
Here are five ways to make it stickier.
In 2008, credit unions began dipping their toes into what many considered to be the treacherous waters of private student lending. More than nine years later, credit unions are charting a positive course.
The largest generation yet has only known low rates. Education and comparison tools could go a long way toward preparing them, and your credit union, for future home buying.
Connecting members to the credit union story makes them part of it, building brand and loyalty.
Learn more about the next feature being added to the banking experience.
Custom apps offer flexibility, control, security to credit unions and their members.
Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.
The ability to provide a feature-rich and frictionless experience is imperative to keeping and attracting members.
What recent college grads say about student debt, what they needed at age 18, and how they chose their bank or credit union.
New tools add safety and reliability on the road or down the street for consumers making purchases with their credit union credit cards.
Adopting risk strategies to the changing threats now includes facing down card reward fraud and more.
The self-employed represent 10% of the nation’s workforce. Discover the tools you need to take your business with self-employed borrowers to the next level.
Non-member deposits join indirect lending, MBLs, and loan participations as liquidity strategies.
While the new administration and Congress could change the CFPB, the bureau’s rules remain in effect and should be the subject of careful compliance.
The inability to properly measure, manage, and predict risk appropriately has been the ruin of many a lender.
There’s help out there for ensuring QC happens among people and processes.
Expand your payment channels, conduct a “user journey” audit, and partner with experienced, trusted providers.
Lending activity remained strong and investment balances declined.
The spotlight is on credit unions from coast to coast during the Credit Union Cherry Blossom Ten Mile Run in Washington, DC.
The Indiana credit union increased GAP sales by nearly 50% by thinking outside the vehicle protection box.
Conversion to DNA platform at the core of the credit union’s long-term plans for growing size and member service.
Consider the consequences of not following a path of innovation. Bottlenecks now can be roadblocks of the future.
Mortgage lending success in today’s marketplace begins with clear, timely communications with members.
Enhanced validation service and property inspection waivers will save credit unions’ borrowers time and money.
A credit card relationship with members enhances the bottom line and deepens overall engagement.
New DOL Fiduciary Rule is an opportunity to assess credit unions’ long-term goals for their investment advisors.
Credit unions can invest in the startups and serve the end users.
Just like today’s autos, it takes a specialist to know what’s under that mortgage’s hood, and to make sure it runs like a champ.
Stiff potential penalties underline the need to maintain and adhere to up-to-date compliance programs.
Account opening action is still mostly in the branches.
A college loan can be, and often is, the foundation of a long-lasting relationship between a member and a credit union.
Legal fine points for credit unions interested in creating a charitable foundation.
The California credit union gained the framework for team collaboration on innovation through the Callahan Leadership Team Development program.
Continued loan demand draws down investment balances.
A new multi-channel alert system provides immediate paybacks for CSCU credit card clients.
Credit unions should provide as many mobile solutions to their cardmembers as reasonably possible while watching for new innovations to emerge.
A mobile strategy should not be based solely on the specific products offered. Instead, applications should fit into the consumer experience right now.
Automating processes by the batch saves time, effort, and money while increasing accuracy and reducing member visits to the branch.
Low rate environment and soaring student debt lead to growing refinance boom in student lending.
Boosting revenue, reducing expenses, and managing risk are the keys for mobile banking app success.
Establishing relationships across generations helps ensure future success for heirs and business for advisors.
Callahan's LTD program combines Harvard Business School learning with collaborative, hands-on problem solving.
Here are some second thoughts about mobile account opening roadblocks.
Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.
Indirect lending helps the credit union industry build market share amid booming auto sales.
GAP insurance can help lenders make lemons out of lemonade in a time of low interest rates.
One size doesn't fit all. Providing an extensive credit card product suite can enhance members' experiences and optimize portfolio revenue streams.
From auditor to trusted adviser – traditional internal audit roles are taking a backseat when it comes to providing credit unions with relevant insights and valuable advice.
Empowering employees to provide top-shelf member service requires careful selection, training, follow up and attention to their wellness.
Multi-generation households are showing up in U.S. Census data and can be effectively served with underwriting software.
Safe, liquid investments drive year-end "window dressing" as Feds act on long-awaited rate increase.
A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.
Five ways to preserve and grow a base of borrowers in the face of mounting competition.
Learning culture, adaptive underwriting, minimizing disruptions are all part of a successful, profitable card operation.
Private student lending has grown significantly in the credit union space, but it’s also often been viewed with a skeptical eye. Here's a look at the perceptions and realities.
Loan growth drives down balances while industry assets overall remain steady.
Why retail and medical lending can be a smart play for credit unions.
Maryland credit union puts its commitment to education on display while also doubling down on the movement’s commitment to the Children’s Miracle Network Hospitals.
As newer solutions hit the market, credit unions are reassessing their definition of the core. The focus is now on integration and leveraging smart data to grow member relationships.
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
Stability, connectivity, functionality, and flexibility are all key to identifying the right long-term solution.
What are common compliance pitfalls a credit union can fall into?
An outdated brand detracts from your bottom line. Here are four questions you should ask to determine whether your credit union needs a brand update.
The fine print counts, so here are some common terms found in commercial loan documents spelled out in plain English.
Individualized, timely service and best rate possible for mortgage insurance can help seal the deal.
Making it easy to modify loans increases yield and revenue while building loyal relationships to last beyond the original note.
Keeping up with macro and micro trends via smartphone is a smart way to boost mortgage business.
Mortgage lenders are using data to gain an edge in closing more high-quality home loans.
Credit unions can and should identify HELOC candidates and win that business before interest rates rise.
Today's mobile generation can access end-to-end information during the mortgage process, and credit unions can customize apps with branded marketing messages.
Communication with real estate partners and with members will make disclosure changes less of a barrier to getting a home purchase closed.
An inclusive Data Owner Team can go a long way toward making big progress with big data.
Here are some things to think about to attract and serve new generations of self-directed investors.
Small or large, ensuring the right business lending specialist has experience and talent is key to successful partnership.
Brookings report details “selective” debt crisis; outlines impact of non-traditional borrowers and for-profit colleges.
How the right data analytics can empower credit unions to target members with offers that offer timeliness and real value.
A key to success with a credit card program is a strong cardmember lifecycle marketing strategy.
Surveys show Facebook, Twitter not being used effectively enough to reach consumers where they digitally live.
Here’s a list of specific ways that credit unions can and cannot compensate their board volunteers.
Lower cash balances drive longer average life as derivatives usage slowly grows.
Being able to make hay with big data is just the beginning for credit unions that turn to experts.
In a day and age when cyber security is of utmost concern, how can expanding your payment acceptance capabilities protect both you and your borrowers?
Comprehensive, dynamic practices and processes bring card holder and issuer together to combat growing fraud threat.
Providing payments transaction tools in a format millennials crave will make your credit union a top candidate for these “virtual” bankers.
If you want to measure your website’s ROI, start tracking conversion instead of consumption.
Online information center helps empower credit unions to become TRID experts for their local real estate communities.
Here’s how to combine analytics, dealer relationships, and targeted marketing to boost auto lending results at your credit union.
Secure virtual storage behind a credit union's firewall streamlines the back office and adds value to members, especially for the digital natives.
How credit unions can achieve strategic clarity through analytics.
More than a third of your members bought a product from one of your competitors last year. Stop the defections with smarter marketing tactics.
Auto-approved loan applications are more likely to fund than applications approved manually.
As auto lending competition continues to increase and interest rates decrease, it’s more important than ever for financial institutions to find innovative ways to increase their profit margins.
To run a successful auto refinance program, credit unions must have the right team in place. Learn how to build your team with this guide.
Past congressional action creates ongoing, growing impact and compliance burden for credit unions.
A refresher on institutional investment basics that includes examples of what credit unions may consider in a rising rate environment
Wasted resources can be captured in unexpected places. Here’s how.
By offering holistic education finance solutions, credit unions are providing much-needed assistance while establishing the foundation for a long-term relationship.
Multi-channel delivery offers something for everyone across generations and devices.
You can’t have a mobile application strategy based solely on the products you offer. Instead, you need to think about how you’re going to offer applications that fit the consumer’s experience right now.
Let’s stop the screaming headlines, and get serious about data security.
More plausible interest rate scenarios would better serve the industry in planning for rising rates.
Four elements to help financial institutions cover their bases in regard to new FinCEN due diligence requirements.
Assessing your credit union’s loan approval processes can show where automation can boost operational efficiency and member satisfaction.
This paperless technology can change the way advisors do business and the way credit unions and banks look at their investment programs.
Cross-selling is a key component in creating true value in your auto lending strategy and increasing member loyalty.
These four lawsuits can provide valuable lessons to the industry.
By implementing some best practices below, your credit union can be well prepared to respond to inevitable fraud breaches in the years ahead.
Critical security controls from Center for Internet Security can help credit unions better protect member data.
Your risk management processes may be fine today, but are they sufficient to lead you tomorrow?
A student loan can be one of the most life-empowering loans a credit union can ever make. But in an era of rising debt and negativity surrounding the product, can private education lending create win-win situations for both borrowers and lenders?
Are you really ready to help? Take on the Financial Empowerment Challenge.
Strong partnerships can push credit union lending business around the base paths.
Low down payments and social media can help mortgage lenders speak language Gen Y buyers understand.
Now is the time to get ready for mortgage disclosure changes coming Aug. 1.
Credit unions can use number crunching to identify mortgage and HELOC candidates.
Appraisal risk application supports proactive management of appraisal quality and improves customer relationship tools.
Properly pricing and managing the loan portfolio is a major driver of success for a credit union.
What are some of the new factors that credit unions must consider when implementing a private student lending program or managing an existing one?
You can have a member-focused staff while increasing sales and growing fee-income opportunities through technology.
Point-of-sale consumer lending in retail and medical services can help increase loan portfolios and distinguish local credit unions from large, universal banks.
Effective underwriting facilitates two primary benefits: driving profitable loan growth and engaging members.
Credit Unions should consider these four tips to make sure they're ready for the change.
Credit unions are keeping their powder dry waiting for rates to rise.
A change of scenery can do you — and your organization — plenty of good. Here’s why quality time out of the office pays off.
Student lending offers credit unions a chance to build early trust with a demographic that is getting tired of banks. And once that relationship is in place, the numbers can really add up.
Retailers, interchange beneficiaries, and merchants all want to circumvent the card networks.
Borrowers will pay fees for the ability to make a payment online or over the phone. The bottom line: convenient payment options are no longer optional.
Competition among finance and insurance products in the dealer showroom is heating up.
Questions give credit unions the opportunity to solve issues they never imagined and better serve their members.
Credit Union Cherry Blossom Ten Mile Run promises to be bigger and better in 2015, but needs your support.
With the ever-changing compliance environment, credit unions need to ask themselves if it’s time to outsource the back-office operations of mortgage lending to a CUSO?
Investment balances decline with consumer lending at a record pace.
A solid partnership with a core processor who gets it is key to making things happen and achieving the credit union promise for members.
Core conversions aren’t cheap or easy, but sometimes they're necessary. Here's how to make the decision in a way that will serve your credit union for years to come.
Apple Pay’s impact on the market, what credit unions should consider when setting a mobile payments strategy, and benefits of an app-based mobile solutions with strong core systems integration.
Digital technologies have changed the auto-buying process, but superior customer service is never out of style.
It’s important to consider not only the acquisition channels you employ to drive new account growth, but also the channel’s influence on the underlying performance of these accounts.
This capability has never existed before. Progressive credit unions now have the ability to maintain constant, ongoing, proactive monitoring of their portfolio, and to be notified as soon as a member’s property is listed for sale.
Help them understand the truth about payments. That's just one of many things you can do to get first-time homebuyers over the myths and into a home.
Finding the right partner is key to driving a credit union's mortgage business.
For many, the tighter post-recession lending requirements make home ownership seem a distant dream. But in reality, home buying and mortgage lending are picking up pace. Consumers need help separating fact from fiction as they look to buy homes today.
Tips on how to set goals for the Voice of the Member Program.
In this technological world, the Internet is commonly the first place younger generations go for information. Harvey, the insurance eAdvisor, can be a great online enhancement that can educate your members on a difficult subject like insurance.
Three key takeaways credit unions must understand for successful portfolio management.
It’s very easy to allow key requirements to fall through the cracks. Careful due diligence and competent legal representation are critical for a credit union to make its loan participations a success.
Understanding and retaining control of your student lending program is critical to its success.
Online search tools and personalized concierge service help savvy credit unions market vehicles and lending as a single event to members.
The ideal credit union's headquarters branch represents an opportunity for research and development and staff training, and helps reinforce to the staff that the branch is still largely seen as the face of the organization.
It may seem daunting, but it doesn’t have to be — some processes, such as teller line transactions, can be converted fairly simply. And the benefits extend well beyond just the cost savings of paper.
How credit unions can leverage technology to maintain a profitable, customer-centric branch.
A step-by-step process that will help any investment program — both start up and existing — achieve its growth goals.
Fannie Mae loans secured by a principle residence do not require any minimum contribution from the borrower’s own funds on one-unit properties. This allows many parents to help their children purchase their first home.
You don’t need TV commercials or a big, fancy website. Just remember that it all boils down to people helping people, and who does this better than credit unions?
Although it is natural to start shifting your focus to the next year during fourth quarter, it is equally important to focus on the present.
Bluepoint Solutions: How do you create value for your members? Examining the activities your employees spend time on reveals the ways your credit union and employees create value for your members; it also shows you areas that need to be improved.
With the Fed tapering its buying of assets, it will be interesting to see who comes in to support the market and at what levels. Credit unions will need to remain vigilant when managing the investment portfolio amid a back drop of new regulations and continued lower short term rates.
Avoid the service gap by integrating quality ATM and kiosk service with an understanding of the branch’s needs.
Reduced fraud costs and member satisfaction are leading reasons to offer EMV cards ahead of the October 2015 liability shift deadline.
Big data presents great opportunity for targeting and incentivizing members with card offers.
How EMV, smartphones, and tokenization are changing the customer experience.
Social media is a hot topic, but it has its risks, especially potential consumer compliance risks.
How Guaranteed Auto Protection and Vehicle Service Contract products can help.
Strengthen your strategy by asking three key questions.
How credit score migration analysis can identify opportunities and mitigate losses.
How companies such as Paypal, Amazon, Apple, and Google Wallet have disrupted the credit union mobile payments market.
How credit unions can improve their approach to segmentation by leveraging big data and analytics.
How to revive a bland brand.
Increasing loan portfolio profitability is about more than reducing losses.
Tips on how to maintain a strong investment program on an ongoing basis after the dust settles.
Why credit unions shouldn't be defensive when it comes to litigation.
How can credit unions attract, retain, and grow relationships with younger consumers to strengthen the vitality of their member bases?
To ensure a superior member experience, credit unions must consider a converged multi-channel strategy.
Giving back is part of a credit union’s credo, but the challenge lies in communicating that effectively with all key stakeholders.
Mobility requires credit unions to view their services through a lens of consumer context and provide members what they want, when they need it.
Although rural properties pose special challenges, they can meet Fannie Mae guidelines.
To win over millennials, credit unions should emphasize their social and environmental consciousness.
As investment portfolios grow, cooperatives adopt a wait-and-see approach.
A consistent, targeted approach makes all the difference.
When potential members won't consider a credit union because they assume it uses antiquated technology, online and mobile services become a necessity.
The four areas through which credit unions can and must connect to the next generation
To remain competitive, consider the benefits of software as a service.
Maximize your credit union’s social success while avoiding the compliance headache.
Calculating the true total cost of ownership is more complicated than it appears.
Lifecycle stage and peer group influence card members, so issuers should leverage appropriate marketing tactics that cater to the representative generation.
Five key areas credit unions should assess in their repossession process.
A credit union’s success depends on its ability to make smart decisions in both the short and long term.
Compliance is the job of every area and every employee in the credit union.
The Disney Institute’s approach to customer service is a fitting description for a credit union perspective on America’s mounting student loan debt.
An updated post-purchase review process and feedback loop gives lenders information to help them identify and address potential issues in their business processes.
Six steps to help credit unions secure the ability to recover their funds.
Credit unions have a tremendous opportunity in today’s mortgage lending market.
Six best practices and a credit union case study offer guidance on how to make a complicated transition run smoothly.
Credit union investment officers have been purchasing callable agencies and mortgage-backed securities as part of their core investment portfolio for years.
Now is not the time to be on the lending sidelines. As lending professionals, credit unions need to understand risks, make the right diagnosis, and look to expand lending channels.
Do your members consider their credit card an emergency loan product or a smart spending tool?
The time has come to help young adults saddled with onerous private student loan debt.
Debt protection products offer peace of mind for members and stronger relationships for credit unions.
Bluepoint Solutions Presents: The case for turning paper into an asset that improves service and builds relationships.
Requirements outlined in Fannie Mae’s selling guide helps credit unions manage repurchase and compliance risk.
Follow these rules to transform card-related challenges into institutional opportunities.
Credit unions concerned with a lack of engagement should look beyond the product to the institutional strategies supporting it.
Miracle Day races offer the chance to showcase the credit union philosophy in action while raising awareness of credit unions and their services with the general public.
With a wealth of different options available, here’s what credit unions should really be looking for in a trusted partner.
Job No. 1 at every credit union is providing individual and small business members with superior service and cost savings. But as membership grows, so do the challenges.
Although technology has changed substantially over the years, virtually all credit unions share some common requirements when it comes to their core processing provider.
IBM recently released a white paper on Liquidity Risk Management that explores both the root causes of the 2008 global liquidity crunch and best practices for financial institutions and other types of businesses moving forward.
How mobile payments are defining a new consumer segment.
Fraud protection services provide critical support to protect confidential data and detect and resolve fraudulent activity.
Paper documents play a major role in data breaches and identity theft at credit unions.
A growing level of fraud sophistication requires next generation fraud mitigation tools.
While credit unions continue to grapple with uncertain economic conditions, they do have effective options to help mitigate interest rate risk.
With the right approach, credit unions can uncover increased benefit from these amended guidelines.
The AICPA’s new accounting framework offers a financial reporting solution that lenders to small businesses have long been waiting for.
To be effective, supervisory committee members should gain a detailed understanding of their roles and responsibilities as watchdogs of the credit union.
BI is about more than reporting delinquency, losses, and yields. It is also about measuring opportunity.
Callahan’s Second Annual Investment Forum brings to light positive trends that should lead to a strong 2014 for the credit union industry.
Online technology tools like SaveUp can help engage and grow a credit union’s younger membership.
Guaranteed asset protection bridges what is owed on a loan with what an insurer will pay if the borrower’s vehicle is stolen or totaled.
When considering an effective pricing strategy, there are many variables credit unions need to address to ensure a safe and effective return.
Offering insurance at the close of each loan can complete your institution’s lending strategy and provide optimal member service.
No credit union is immune to the new CFPB rules regarding lending in today’s mortgage market, but smaller institutions have more time to observe the impact and assess new technology before implementing the changes.
Get more out of your member outreach efforts with these best practices.
Members demand mobile services to streamline personal banking and improve time management.
Credit unions should remain cognizant of how the prices of bonds within their portfolio are shifting.
With the uncertainty in the mortgage industry, credit unions need to decide if they want to build a comprehensive mortgage strategy or walk away.
Bringing financial services to individuals in need is not only a growth opportunity; it is a social imperative confronting credit unions.
In the age of the mobile consumer, a unified virtual branch strategy is the best way for credit unions to deliver on their promise of personal service.
Embracing mobile and social channels is only scary if you don’t have a strategy.
Whether you’re looking to streamline communication and outreach, or drive new sales activity, the answer lies in mobile.
The digital world provides incredible insight into consumer preferences, and opportunity for growth is available to all institutions.
Interesting factors at play in higher education affect all stakeholders.
A look at the CFPB’s Semiannual Regulatory Agenda provides clues to what regulations lie ahead.
The cooperative business model is gaining momentum, but is the NCUA keeping up with demand?
Changing payment preferences highlight the need for an omnicommerce approach.
Contact center roles are evolving. Here’s how to make these changes work for you, your employees, and your members.
Why highs and lows in the member experience can cost you more than you think.
The credit union movement demonstrates its commitment to charitable giving in light of the Boston Marathon tragedy.
Discover how one credit union was able to build successful partnerships, increase loan volume, and boost membership through indirect lending.
Avoid costly and time-consuming lawsuits by knowing the correct wording for standard business forms.
Electronic bill presentment and payment (EBPP) options bring new benefits for credit unions and help cement relationships with business members.
How post-Durbin developments are impacting credit union strategies.
Credit unions can fuel growth by leveraging these key fundamentals.
Best practices for balancing financial dynamics, product selection, underwriting flexibility, and the business population.
Why credit unions must prepare for the inevitable progression toward mobile payments.
Credit unions have an opportunity to plant new payment strategy seeds and watch them grow.
As new payment types and providers enter the market, cards are no longer the de-facto payments method. To remain competitive, credit unions must offer a mobile payments solution.
Mobile opportunities expand geographic reach and increase the range of services offered to members.
5 questions that reveal your true data protection (and what it’s really costing).
How credit unions can better position their mortgage hedging strategy for a changing secondary market environment.
Create a true online retail experience to boost product and service sales.
Education is key for credit union staff seeking to establish themselves as payments professionals.
How can cooperatives best manage through the quantitative easing fog?
Credit unions are turning to investments and insurance without well-defined plans to market them. Learn how content can improve the cross-selling of these products.
Whether you are starting up or starting over, grow revenue in your investment program by following these six best practices.
Learn what your credit union can do to rebound and preserve member loyalty before, during, and after a strategic transition.
As the economy continues to pick up momentum, forward-looking credit unions are finding that auto lending, retail lending, and new technology resources can help fuel growth.
Mobile check deposit is a crucial factor for driving adoption in this evolving channel.
Financing properties for renovation requires a thorough understanding on behalf of borrowers.
With a two-year program extension and a wealth of new resources at their fingertips, credit unions can continue to successfully meet borrowers' needs through HARP.
Uncover real strategies to increase your credit union’s purchase mortgage business.
Credit unions must focus on how to evolve this crucial business moving forward.
Credit unions are a vital part of the solution for mitigating evolving online attacks.
Credit unions can use change to engage with their members.
Credit unions still hold over $386 billion in investments and must seek out ways to maximize yield without sacrificing flexibility.
Credit union professionals should seek out user-friendly solutions that drive faster growth and more revenue.
Building the proper institutional framework will allow credit unions to capture all of the momentum behind this evolving channel.
Cooperatives can save thousands by implementing an electronic document platform.
Facilitating the needs of mobile members is integral to the future success of the credit union movement.
Health care access and options are changing. Will your members be ready?
Separate fears from reality and embrace the power of these strategic partnerships.
National data provides a reality check regarding the perceived direness of the student loan environment.
Boost your knowledge of historic precedents, upcoming legal decisions, and institutional best practices to better protect the cooperative.
The scrutiny that the recent mortgage lending collapse created makes compliance in this area more important than ever.
Financial institutions who sought a higher yield during the historically low interest-rate environment could see longer-term bond prices dive when rates go up.
Expanding liquidity and the low cost of funds is driving auto finance competition from traditional lenders.
Collateral protection programs work for credit unions and their members, not against them.
Next generation GPS monitoring can expand the auto lending horizon for credit unions.
Discover how one credit union grew its loan volume while also improving its new member growth rate.
Having good data during the loan manufacturing process is critical, but a historical focus on quality means credit unions are well-positioned to adapt.
For credit unions, giving back is part of doing business. Now more than ever, evidence shows that telling this story to consumers in the form of cause marketing pays off.
Credit unions demonstrate cooperative values and the spirit of volunteerism on race day.
A recent report reveals important gaps between federal and private student loan growth and performance.
With interest rates at historically low levels, more investment managers are exploring ways to enhance the yield on the short-term component of their portfolios.
An in-depth investment policy and portfolio review can reveal new options and clarify next steps for growing credit unions.
Consider these top four frequently outsourced items to greatly improve your disaster recovery plan.
CUMD's vision for a family of races becomes reality.
Business interruptions and disasters can have far reaching effects on your credit union and your community as a whole. The time to become better prepared is now.
As sources for revenue decrease, lenders must get the most out of each loan and be aware of how their pricing stacks up to the competition.
Achieve weekly teller productivity increases through streamlined coin handling.
The ubiquity of technology and consumer expectations for highly personalized service is redefining how credit unions serve their members – and what’s needed from today’s core platforms.
How to find your fit when one size doesn’t fit all.
Support, educate, and compensate to jump start referrals for investment and insurance services across the institution.
Changes announced this September will address concerns about repurchase exposure while increasing contract harmonization.
Recent economic events have made Enterprise Risk Management top-of-mind for many credit unions – a good thing. But is your credit union looking deeply and broadly enough at ERM?
Evaluate the different components and processes involved with ERM to find the right strategy for your institution.
For those credit union leaders in the process of building a business continuity plan, this post is for you.
Why the mortgage insurance industry is shifting away from a delegated model.
Understanding maturity benchmarks is one key to creating a successful investment services program.
Credit unions must build up educational and legal resources to stay ahead of this evolving threat.
Switching point-of-purchase providers helped one credit union’s auto lending revenue improve by 14%.
As institutional investors continue to search for yield and the country analyzes the latest election results, credit unions should consider the evolution of the fixed income landscape for additional insight.
Maximize the value of the mobile channel for members and the institution.
Follow these steps to create high-value member experiences before, during, and after the transaction.
Protecting members from payments fraud is one way tellers add value.
Tap into a well of new income potential through these small, strategic shifts.
Cut through the politics to get a real perspective on student lending.
Customize outreach and marketing for various products across multiple generations.
The field of mobile wallets is wide-open, ranging from the biggest names in payments and the Internet to small startups.
Keep credit card management skills up-to-date as competitive risks increase.
One institution increased branch visits substantially, yet saved 41 teller hours per location by offering this innovative service.
Living in a post-Durbin world requires reducing costs and generating new revenue.
Optimize traditional payment revenues now, while preparing to embrace new strategies and technology tomorrow.
How changing member preferences and technology are impacting branch strategies.
Mountain America Credit Union positions itself for the future of self-service banking.
Risk-based mortgage insurance solutions create member savings and grant access to new market opportunities.
Data mining at its core is about increasing response and results.
Future growth in direct auto lending lies in leveraging remote channels and new technology.
The truth about effective lending is all in the numbers.
The role of frontline staff will be enhanced by new technology, not replaced by it.
To strengthen the credit union marketplace, institutions have to walk the talk.
Rethink advisor strategies to ramp up insurance and investment income.
Now is the right time to begin embracing this new payment standard.
A credit union’s brand must rule in mobile payment devices.
Credit unions start taking the first steps toward implementation.
Credit unions can better accommodate member preferences and fuel the bottom line with these 3 emerging strategies.
Credit unions should consider the benefits and pitfalls of each strategy when managing their card portfolio.
As investment managers tackle the challenging low-rate environment, viable options for future investment needs should not be overlooked.
Credit unions should look beyond the headlines to fully understand the current environment.
Credit unions can use strategic messaging to get on the front lines of the auto turnaround.
Don’t let the credit union’s next campaign get knocked out because of common mistakes.
The financial industry is moving toward compliance with card-based chip and pin technology.
Mortgage lenders can brush up on the details of the Secure and Fair Enforcement for Mortgage Licensing Act.
What does the FFIEC’s statement on cloud computing mean for credit unions?
A successful investment program requires a comprehensive plan of action and support to achieve the credit union’s defined goals.
Credit unions have potential to be more profitable with investment and insurance services.
An analysis of credit card portfolio profitability profiles.
The industry moves fast, but its future leaders must move faster.
Lenders should proceed with caution in financing hybrids and other fuel-efficient vehicles.
Credit unions must consider ongoing options to manage this critical shift.
Human Resource leaders can have a dynamic impact in the financial services industry.
Address these issues to drive enhanced employee development and performance.
These six signs could indicate an earlier-than-expected increase in interest rates.
Credit unions can drive lobby engagement and increase cross-sell opportunities, especially among members with a $75K-plus household income.
Front-line staff should be supported with advanced sales tools and service information.
Credit unions can improve this department’s member service expectations and help them achieve sales and revenue objectives.
Use these best practices to create an unparalleled brand experience for members.
Credit unions’ ability to capture information, analyze it, and react determines their ultimate success.
Member decisions are directly linked to convenience and fees. Leverage them both to your advantage.
Are you doing enough to protect your credit union and members?
Credit unions need to stay on top of compliance challenges to maintain their competitive positioning.
Discover the generational makeup of members to understand what makes them tick and better market to their priorities.
Government loans help credit unions get their share of purchase money mortgages, enhance member-service, and diversify the portfolio.
Survey data demonstrates a lasting impact on member attitudes and preferences.
Efficient and cost-effective approaches can help shield credit unions from evolving fraud trends.
Rewarding early contributors in online communities drives a culture of innovation.
One credit union's auto lending revenue increased 14% after it switched point-of-purchase providers. How can you identify if there is a vendor partner better suited for you?
Once upon a time, auto financing was easy. With the right approach and the right information, it can be again.
Defense-related cooperatives are a key ally in Credit Union Miracle Day Freedom Runs.
Insight provided by fair valuation opens up new possibilities for balance sheet management, product pricing, and investment diversification.
This checklist will help credit unions quickly determine if it is time to replace their current document management system.
Credit unions have greater flexibility to help underwater borrowers with Government-Sponsored Enterprise backed loans.
The State of the Union address hints to the future of higher education and student lending.
Tracking total return provides multiple insights for ongoing asset and liability management and investment options.
Data-driven lending strategies can help credit unions get the results they want.
A timely follow-up call to members after they’ve applied can make all the difference.
Designing and marketing an attractive credit card can provide opportunities to cross-sell other products.
Consumer spending is showing signs of rebounding and credit cards are re-emerging as one of the payment vehicles of choice.
Cross-sponsorship of major credit union runs in Washington, DC, and California could draw more funds that help children’s hospitals.
Use these best practices to quickly minimize losses on returned deposit items.
Contingent repossession accounts through third-party Forwarders endanger credit union members.
Credit unions can cautiously plan for a drop in late payments on home loans and credit cards by mid-2012, but not before a slight uptick.
New tools and procedures designed to meet regulatory challenge can help you survive a new economy.
Credit unions and their members face increasingly sophisticated identity theft threats.
Surviving in a new economy requires successfully managing risk and satisfying new regulatory requirements.
There are major advantages to working with a service provider to offer comprehensive remote services to members.
Credit unions are often the most impacted victims of check scams and fraud. Real-time fraud screening provides a reliable method to protect members.
Is your credit union eligible to take advantage of a special tax incentive?
With the Fed’s Operation Twist bringing down yields on long-term bonds, consider actively managed duration products for your investment portfolio.
Credit unions can improve your virtual communication strategy in these four key areas.
Credit unions are hosting their web sites on Virtual Private Servers. Does your credit union know the benefits of a managed hosting environment?
Help members who are on the move find their way to your credit union's services.
Credit unions should set firm standards for themselves on how they work with delinquent borrowers, and then abide by them.
Credit risk is increasing, real estate values are falling, and unemployment is rising. Can credit unions make more loans under tighter guidelines?
Low interest rates and higher yielding agency securities that are maturing are leaving credit unions with surplus cash.
Advice and stories from credit unions and certified business continuity professionals who have experienced severe weather damage.