Format

Q&A

By Erik Payne | Nov. 11, 2019

The Volunteer State credit union produces professional video on a budget and shares how any credit union can do so, too.

By Sharon Simpson | Oct. 28, 2019

The CEO of Everence FCU shares why the cooperative’s mission is more relevant to a broader group of consumers than ever before.

By Sharon Simpson | Sept. 16, 2019

By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.

 

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By Marc Rapport | Aug. 26, 2019

St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.

By Marc Rapport | Aug. 26, 2019

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

By Marc Rapport | Aug. 19, 2019

How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.

By Marc Rapport | Aug. 12, 2019

Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.

By Erik Payne | Aug. 5, 2019

The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

By Marc Rapport | July 29, 2019

Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.

By Erik Payne | July 22, 2019

Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.

By Marc Rapport | July 22, 2019

Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.

By Marc Rapport | July 1, 2019

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.

By Erik Payne | June 1, 2019

Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.

By Erik Payne | May 27, 2019

At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.

By Blend | May 20, 2019

The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.

By Marc Rapport | May 6, 2019

How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.

By Marc Rapport | April 30, 2019

Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.

By Marc Rapport | April 15, 2019

Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.

By Marc Rapport | April 8, 2019

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.

By Erik Payne | April 1, 2019

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Marc Rapport | March 18, 2019

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Erik Payne | March 11, 2019

The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.

By Sharon Simpson | March 4, 2019

Based on member feedback, BECU now incorporates financial education into its annual meeting.

By Erik Payne | March 4, 2019

Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.

By Marc Rapport | March 4, 2019

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Marc Rapport | Feb. 21, 2019

These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.

By Marc Rapport | Feb. 20, 2019

These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.

By Marc Rapport | Feb. 19, 2019

These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.

By Erik Payne | Feb. 11, 2019

Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.

By Erik Payne | Jan. 14, 2019

To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.

By Marc Rapport | Jan. 14, 2019

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.

By Erik Payne | Dec. 21, 2018

What does the industry have to say about this knowledge-based offering from Callahan & Associates?

By Erik Payne | Dec. 21, 2018

What does the industry have to say about this knowledge-based offering from Callahan & Associates?

By Erik Payne | Dec. 21, 2018

What does the industry have to say about this knowledge-based offering from Callahan & Associates?

By Marc Rapport | Dec. 17, 2018

Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.

By Sharon Simpson | Dec. 10, 2018

USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.

By Marc Rapport | Dec. 3, 2018

The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.

By Sharon Simpson | Nov. 19, 2018

Members Advantage Community Credit Union's holiday loan meets member needs over the holiday season and uncovers opportunities for credit building all year long.

By Sharon Simpson | Nov. 5, 2018

Black Friday specials at Service Credit Union offer a way to show members and staff some appreciation.

By Erik Payne | Oct. 29, 2018

How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.

By Marc Rapport | Oct. 16, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By | Oct. 15, 2018

Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Sept. 10, 2018

Early adoption and member convenience drive strategy at this Spokane cooperative.

By Erik Payne | Sept. 10, 2018

In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.

By Marc Rapport | July 23, 2018

A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.

By Marc Rapport | July 16, 2018

Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.

By Marc Rapport | July 9, 2018

When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.

By Erik Payne | July 2, 2018

An internal program at Wings Financial builds serious data skills for interested employees.

By Marc Rapport | June 25, 2018

For Financial Center First FCU, using predictive analytics to inspire action is all in a day’s work.

By Erik Payne | June 18, 2018

Shoreline Credit Union hopes to wind down its indirect lending program by 2020. Here’s how.

By Marc Rapport | May 28, 2018

Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.

By Marc Rapport | May 21, 2018

John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.

By Marc Rapport | May 14, 2018

Adele Glenn holds together the present while building for the future at Credit Human FCU.

By Erik Payne | May 14, 2018

A+ FCU partners with local Scout troops to teach young people how to take charge of their financial future.

By Erik Payne | May 1, 2018

Veterans programs, financial wellness, and food donation are three ways the Kentucky credit union serves its local citizens.

By Marc Rapport | April 30, 2018

Oregon State Credit Union shares how it works to improve the lives of America’s consumers.

By Marc Rapport | April 16, 2018

How converting to a new card processing platform turned out terrific results at a California credit union.

By Erik Payne | April 16, 2018

Inspired by Zappos, First Commerce offers new hires cold hard cash to quit their jobs and find a new one.

By Marc Rapport | April 9, 2018

The “Guy in Flannel” series is the latest in a creative venture into market engagement and financial literacy for Virginia Credit Union.

By Sharon Simpson | March 28, 2018

How one Wisconsin credit union encourages members to reduce debt and improve their debt-to-income ratio.

By Erik Payne | March 12, 2018

Texas Trust’s Spirit Debit Rewards program has contributed $1.5 million to local schools in seven years.

By Sharon Simpson | Jan. 22, 2018

When the loan-to-share ratio at UICCU topped 100%, and continued to grow, the Hawkeye State credit union adopted a three-pronged funding strategy.

By Erik Payne | Dec. 11, 2017

PSECU’s director of digital channels talks features, testing, and member response to a new mobile banking app.

By Erik Payne | Oct. 23, 2017

BCU works to provide cash and information for its 37 employees and 30,000 members in Puerto Rico as the island faces down a crisis after Hurricane Maria.

By Sharon Simpson | Oct. 16, 2017

Kathy Elser talks about her first six months at the helm of SF Fire Credit Union.

By Marc Rapport | Oct. 16, 2017

The government relations and engagement chief at Visions FCU shares how the New York-Pennsylvania-New Jersey credit union makes lobbying a team effort.

By Sharon Simpson | Sept. 25, 2017

In this Q&A, Terry Settle of Old Ocean FCU talks about serving as a remote CEO, the range of opportunities the model has presented, and the similarities with the models of larger credit unions.

By Sharon Simpson | Aug. 14, 2017

Grow Financial’s in-house program helps ambitious staffers cultivate important skills.

By Sharon Simpson | Aug. 7, 2017

A long-term approach to succession at Tower FCU ensured a smooth passing of the torch at the top level of leadership.

By Marc Rapport | July 17, 2017

The Twin Cities financial cooperative used social media to entice members to call out good causes and made a lot of positive impressions in the process.

By Marc Rapport | April 24, 2017

How a Northwest credit union partners with three other credit unions and a local CDFI lender to help microbusinesses prosper.

By Sharon Simpson | April 3, 2017

Interra Credit Union's homegrown enterprise risk management program puts a premium on emerging areas rather than on data and trends of the past.

By Sharon Simpson | March 20, 2017

When Keys FCU put itself into voluntary conservatorship in 2009, its leaders and staff knew rebuilding together was the only way to save the credit union.

By Marc Rapport | Feb. 20, 2017

Joining the Juntos Avanzamos program, recruiting a bilingual market manager and electing a Latina board member are all ways to better connect with a budding potential membership.

By Marc Rapport | Dec. 19, 2016

Technology providers evaluate 2016 and look ahead to the coming year.

By Sharon Simpson | Dec. 19, 2016

University Credit Union in Orono, ME, creates new positions and titles to streamline its lending environment.

By Erik Payne | Oct. 3, 2016

Tips from LA Capitol’s CEO on working with the NCUA, what to look for in different markets, and successful product designs.

By Sharon Simpson | Aug. 8, 2016

Generations FCU explains how it uses the investment portfolio as a vehicle that produces income in its own right.

By Marc Rapport | Aug. 1, 2016

The Alabama credit union is developing a repertoire of live and virtual seminars.

By Sharon Simpson | June 20, 2016

The Business Analytics Innovation Team at Member One FCU tasks six employees with digging into data to find areas of opportunity.

By Erik Payne | June 20, 2016

Informed decisions benefit all levels of the Virginia credit union’s operations.

By Erik Payne | March 14, 2016

Deb Vollmer, vice president of branch services at Langley FCU, discusses the credit union’s new leadership structure, building a sales culture, and hiring best practices.

By Marc Rapport | Feb. 15, 2016

Redwood Credit Union arms its staff and volunteers with cold, hard cash and challenges them to spread warmth and kindness.

By Marc Rapport | Feb. 8, 2016

First Financial revamps its tell-a-friend program to Keep It Simple (and Successful).

By Sharon Simpson | Feb. 1, 2016

Kevin Kesecker, vice president and chief lending officer for SECU of Maryland, offers advice on how to review packaged loans to make sure they are attractive — and worthwhile — to the credit union.

By Sharon Simpson | Jan. 25, 2016

A Q&A with Generations Federal Credit Union on how it improved its conversion ratio.

By Ted Goldwyn | Jan. 11, 2016

In this Q&A, Ronaldo Hardy, CEO of Shell Geismar FCU, discusses the benefits and challenges of employing millennials at an innovative credit union.

By Erik Payne | Jan. 4, 2016

In this Q&A, the CEO of Listerhill Credit Union discusses how the Alabama institution searches for relevancy, speaks to Gen Z, and captures business at the point of purchase.

By Sharon Simpson | Nov. 30, 2015

A bigger team and new channels are just two of the advancements that help the California credit union better address member feedback.

By Sharon Simpson | Nov. 16, 2015

Leaders from Illinois-based 1st MidAmerica Credit Union share what an MBL program 10 years in the making looks like.

By Sharon Simpson | Oct. 28, 2015

Members of this Grand Canyon State cooperative are giving new identity authentication options the thumbs-up.

By Sharon Simpson | Oct. 5, 2015

How Keesler FCU is using a marketing systems manager to springboard into enterprise-level business intelligence.

By Marc Rapport | Oct. 5, 2015

Tips from a Kansas City credit union that speaks to its community via multiple channels and creative branding.

By Erik Payne | Aug. 31, 2015

In this Q&A, Cheryl Turner, contracts administrator at BCU, discusses how the credit union manages its vendor relationships — from how the credit union reviews vendors to best practices she’s gleaned during her time with BCU.

By E.C. Harrison | Aug. 31, 2015

In this Q&A, Kristen E. Edmundson, vice president of audit and compliance at Purdue Federal Credit Union, shares her perspectives on pain points, best practices, and the future of vendor management.

By Sharon Simpson | Aug. 24, 2015

Randy Gunderson, CFO for WSECU, discusses selling mortgages to Fannie Mae and participating consumer and commercial loans.

By Marc Rapport | Aug. 10, 2015

Whether a credit union’s board of directors is looking for a turnaround or to stay the course will determine the best qualities of a candidate. A plethora of variables will determine the qualities a board wants in a credit union’s highest-ranking employee.

By Erik Payne | July 20, 2015

Transparency and an objective salary scale encourages top performance from staff at Local Government FCU.

By Rebecca Wessler | June 29, 2015

In California, three credit unions put a shared-staffing strategy to work at the highest level.

By Sharon Simpson | Feb. 24, 2015

Patelco Credit Union takes a holistic view when it comes to evaluating investment decisions.

By Marc Rapport | Jan. 26, 2015

At the close of 2014, the Beaver State cooperative was the No. 3 lender in Oregon, trailing only Wells Fargo and Toyota Motor Credit.

By Rebecca Wessler | Nov. 3, 2014

Four realtor associations from states with the highest credit union mortgage market share offer advice on how to build credit union-Realtor relationships.

By Drew Grossman | Oct. 20, 2014

Over the past four summers, Community Financial has awarded nearly one-quarter of $1 million in $1,000 increments to member-chosen organizations.

By Erik Payne | Oct. 9, 2014

How Mountain America uses a personality assessment to improve management-employee relationships.

By Sharon Simpson | Aug. 27, 2014

Why it is important to offer employees and members timely information in one accessible place.

By Brooke C. Stoddard | Aug. 4, 2014

Besides consistency and speed, dealers appreciate lenders who refer members back to the dealership.

By Sharon Simpson | July 28, 2014

Langley FCU chief executive officer, Tom Ryan, shares the credit union’s journey and results from its transition to a faster-paced, more collaborative culture.

By Aaron Pugh | July 21, 2014

Firstmark Credit Union invests in the right tools to enhance, achieve, and communicate its marketing ROI.

By Drew Grossman | July 7, 2014

Finding the right person for a new cooperative role or responsibility starts with building a case for the job.

By Rebecca Wessler | May 26, 2014

Jack Daniel Employees' Credit Union helps members compare its products against competitors to achieve double-digit share and loan growth.

By Sharon Simpson | April 28, 2014

Associate and emeritus positions prepare new members for board responsibilities and pass on institutional knowledge from veteran members.

By Sharon Simpson | April 14, 2014

A Q&A with Maps Credit Union on how it evaluates its local bank and credit union competitors.

By Aaron Pugh | April 11, 2014

By delivering a cultivated message right to the doorstep of regulators and lawmakers, Hope is creating a ripple effect that outshines its own reach.

By Sharon Simpson | March 24, 2014

A Q&A with Scott Witherspoon, chief credit officer of Affinity Federal Credit Union.

By Sharon Simpson | March 17, 2014

How Community First Credit Union of Florida took advantage of opportunities in its external market as well as within its own four walls.

By Sharon Simpson | Feb. 17, 2014

IT is increasingly working with operations, facilities, and marketing to make drastic changes happen successfully.

By Sharon Simpson | Feb. 17, 2014

Doug True, CEO of FORUM Credit Union, talks about the role of technology in the modern financial services landscape.

By Sharon Simpson | Feb. 10, 2014

North Carolina’s SECU has nearly two million members worldwide and branches in every one of the state’s 100 counties, but it’s the credit union’s ambassadors that give it a distinct presence in the Tar Heel state.

By Sharon Simpson | Feb. 1, 2014

BECU’s head of Internet talks strategy and skill set in a changing financial services environment.

By Catherine Siskos | Jan. 13, 2014

One NCUA examiner-turned-CEO offers advice and insight for credit unions looking to tackle regulator concerns head on.

By Sharon Simpson | Dec. 9, 2013

A short-term holiday loan helps 121 Financial Credit Union members cover holiday expenses.

By Sharon Simpson | Dec. 2, 2013

A Q&A With Rick Wieczorek, CEO of Mid-Atlantic Federal Credit Union.

By Sharon Simpson | Nov. 18, 2013

Bethpage FCU manages the member experience through direct feedback.

By Sharon Simpson | Oct. 21, 2013

Digital FCU’s VP of information systems discusses the technology that allows members to conduct business from anywhere in the country.

By Sharon Simpson | Sept. 30, 2013

Wright-Patt Credit Union’s new member advocate position will help the credit union identify how it can continually improve member service.

By Drew Grossman | Aug. 26, 2013

CommunityAmerica’s 10-year relationship with its local minor league baseball team has heightened the institution’s brand with nearly 3 million local fans.

By Rebecca Wessler | Aug. 26, 2013

A college winter sporting event offers employment and awareness for a region and a credit union.

By Sharon Simpson | Aug. 19, 2013

Emergency loans offer peace of mind and financial relief when members need it most.

By Sharon Simpson | Aug. 12, 2013

Recognition and appreciation helps a credit union attract responsible, committed directors.

By Sharon Simpson | Aug. 12, 2013

A Minnesota credit union relies on its board’s diversity and desire for education to enhance its performance.

By Sharon Simpson | Aug. 5, 2013

BECU’s VP of Member Solutions discusses why there will always be a place for the branch.

By Drew Grossman | July 15, 2013

Manatee Community uses a stair-step loan strategy to help members establish a relationship with a financial institution, build savings, build credit, and apply for unsecured funds.

By Sharon Simpson | July 15, 2013

Star One Credit Union hedges its interest rate risk by borrowing money at a fixed rate. What can other credit unions learn from this strategy?

By Aaron Pugh | July 8, 2013

A Q&A on next-generation payments with the vice president of technology at Alliance Credit Union.

By Sharon Simpson | June 24, 2013

Melissa Gardner joins the MD state commission to show state leaders they can partner with credit unions to make sure existing educational resources reach more people.

By Sharon Simpson | June 17, 2013

A Q&A with Amy Perez, assistant vice president of retail lending at Grow Financial Credit Union.

By Drew Grossman | June 10, 2013

A foundation created by Community Choice Credit Union encourages local high school students to attend college in Michigan and give back to their communities even after graduation.

By Drew Grossman | June 10, 2013

Northwest Community Credit Union is moving its headquarters to downtown Eugene, OR, in the hopes it will help revitalize an under-utilized area.

By Sharon Simpson | May 22, 2013

How Space Coast Credit Union re-established its net worth after merging with a troubled credit union.

By Kevin Heal | May 6, 2013

SchoolsFirst CFO Francisco Nebot discusses the current state of mortgage lending and calls for a credit union owned solution for the secondary mortgage market.

By Brooke C. Stoddard | April 29, 2013

Risk Manager Michael Martin and CEO David Bunch discuss risk management strategies for FedChoice FCU.

By Aaron Pugh | March 19, 2013

The CEO of Element FCU talks about the success of the cooperative she was instrumental in creating.

By Drew Grossman | March 4, 2013

Credit unions offer all-encompassing services, including a forum for buyers and sellers of used cars, to reduce fees and headaches for everyone.

By Yun Ma | March 4, 2013

A goliath for indirect lending shares its strategy to build membership through its booming auto loan business.

By Brooke C. Stoddard | Feb. 18, 2013

As the incoming leader of Langley Federal Credit Union, Tom Ryan helped his board strike the balance between embracing historic practices and plotting future improvements.

By Brooke C. Stoddard | Feb. 18, 2013

TDECU's new CEO Stephanie Sherrodd channels past experience with her institution to encourage continued momentum and harmony in its future governance.

By Brooke C. Stoddard | Jan. 28, 2013

The Arizona-based credit union expands its back office and looks past HARP and refinances to achieve even greater success in 2013.

By Michael Emancipator | Jan. 14, 2013

Three CUSO executives explain how service organizations like theirs help credit unions stay on track amid ever-changing reform in the financial services industry.

By Brooke C. Stoddard | Dec. 17, 2012

BECU publishes a short financial annual report as well as an extensive sustainability report that describes what the credit union does for staff, the community, and the environment.

By Brooke C. Stoddard | Dec. 3, 2012

Michael Martin of FedChoice Federal Credit Union discusses what issues his credit union is focusing on in 2013 and how regulation is playing an increasing role in credit union risk management.

By Melissa Forsyth | Nov. 26, 2012

Public Employees Credit Union in Austin, TX, draws members with football-themed commercials.

By Rebecca Wessler | Nov. 26, 2012

How Des Moines Police Officers’ Credit Union digs deep within its closed field of membership to find opportunities and ranks No. 1 in Callahan’s ROM index.

By Brooke C. Stoddard | Nov. 19, 2012

University Federal Credit Union is a mover and shaker in Central Texas.

By Callahan & Associates | Oct. 26, 2012

Armed with the knowledge and experience gained from the past few years, credit unions have never had a greater opportunity to build business for the future.

By Rebecca Wessler | Oct. 1, 2012

Members 1st connects with the community and strengthens its lending portfolio through ongoing face-to-face interaction and education.

By Brooke C. Stoddard | Sept. 19, 2012

How the cooperative principles guide the governance of a non-profit based in Washington state. A Q&A with Anne-Marie La Porte, Director of Governance Services, Group Health Cooperative.

By Brooke C. Stoddard | Aug. 25, 2012

The credit union charter saved an ailing Indiana bank, retained local ownership, and assuaged community concerns regarding employment and sustainability.

By Rebecca McClay | Aug. 6, 2012

Rocky Mountain Credit Union's Holly Lane discusses how she manages today's complicated regulatory environment.

By Aaron Pugh | July 18, 2012

A Q&A on pioneering in the payments space with the Chief Information Officer of CoVantage Credit Union.

By Brooke C. Stoddard | July 1, 2012

Greylock Federal Credit Union says service is most important in achieving and sustaining superior market share.

By Aaron Pugh | March 12, 2012

First New England Federal Credit Union and its CUSO lay the groundwork for additional rounds of refinance assistance.

By Brooke C. Stoddard | Feb. 27, 2012

SACU’s former CEO built relationships with its leaders that last long after they move on.

By Aaron Pugh | Feb. 20, 2012

A $712M institution discusses the pros and cons of conservative technology adoption and industry innovation.

By Aaron Pugh | Feb. 13, 2012

A $25M institution discusses the pros and cons of early adoption and industry innovation.

By Rebecca Wessler | Feb. 6, 2012

The Ohio-based credit union encourages members to "simplify and save" and scores stellar refinancing growth in the second half of 2011.

By Brooke C. Stoddard | Jan. 25, 2012

Local Government Federal Credit Union makes its dedication to cooperative principles known in the marketplace.

By Brooke C. Stoddard | Jan. 1, 2012

Planning ahead both retains talent and eases the transition when a talented manager leaves.

By Brooke C. Stoddard | Jan. 1, 2012

Networking and experience outside the credit union develops respected leaders.

By Brooke C. Stoddard | Jan. 1, 2012

To build a strong credit union management team, leaders must embrace the cooperative spirit.

By Brooke C. Stoddard | Jan. 1, 2012

A strong leader provides the tools that enable subordinates to grow and accomplish individual as well as institutional goals.

By Brooke C. Stoddard | Jan. 1, 2012

A team approach to leadership development works on and off the football field.

By Brianne Aiken | Dec. 14, 2011

SECU of North Carolina reflects on its payday loan alternative for members.

By Brooke C. Stoddard | Dec. 5, 2011

Lake Trust Credit Union uses the Carver Policy Governance model in its strategic planning, which tasks the CEO with interpreting the Board’s goals and putting the staff to work on achieving them.

By Brianne Aiken | Nov. 15, 2011

Wright-Patt Credit Union discusses its auto lending program specifically for new military members.

By Brooke C. Stoddard | Nov. 14, 2011

Bob Marquette, CEO of Members 1st Federal Credit Union, discusses his credit union's strategic governance model.

By Rebecca Wessler | Oct. 24, 2011

Doug Fecher, CEO of Wright-Patt Credit Union, offers a new leader advice on how to take the helm of a financial cooperative.

By Aaron Pugh | Oct. 17, 2011

United Federal Credit Union embraces the lesson of its history to plot a solid course for the future.

By Brooke C. Stoddard | Oct. 1, 2011

The Board's ability to focus on strategy is a major driver of credit union success.

By Brooke C. Stoddard | Oct. 1, 2011

A solid strategic plan lays out the goals, objectives, and metrics that management should focus on.

By Rebecca Wessler | Sept. 19, 2011

For more than 30 years, MECU of Baltimore has offered a year-end dividend to reward loyal members. Now, the Maryland credit union provides a summertime boost as well.

By Rebecca Wessler | Aug. 29, 2011

CU Community Credit Union doesn’t rely on what’s worked in the past to guarantee success in the future.

By Rebecca Wessler | Aug. 15, 2011

Offering credit. Creating thrift. The credit union system powers on during tough economic times.

By Brooke C. Stoddard | July 1, 2011

Local Government Federal Credit Union makes known its dedication to cooperative principles in the marketplace.

By Brooke C. Stoddard | July 1, 2011

Green Bay's PCMCU uses generous member rebates to turn its hefty capital ratiointo a member benefit.

By Brooke C. Stoddard | July 1, 2011

Seattle Metropolitan uses the cooperative principles to give structure to its actions.

By Brooke C. Stoddard | July 1, 2011

A New Mexico natural foods cooperative quotes Bertrand Russell and lives the cooperative principles.

By Brooke C. Stoddard | July 1, 2011

A cooperative approach to everyday business puts members in the driver's seat.

By Brianne Aiken | June 8, 2011

In a 2010 trip to Security Service Federal Credit Union, Callahan & Associates spoke with Vice President of Lending Mike Chapman about his thoughts on the credit union ideals. 

By Rebecca Wessler | May 9, 2011

Diligent oversight and superior rates help this Iowa credit union raise its ROM.

By Callahan & Associates | March 3, 2011

Good people and dynamic, long-term partners give a small credit union an edge east of Portland.

By Chip Filson | Feb. 21, 2011

Credit union volunteers and leaders are working to change the financial landscape of America.   

By Rebecca Wessler | Feb. 4, 2011

Chip Filson talks with CUbroadcast about the past, present, and future of credit unions.

By Brooke C. Stoddard | Jan. 1, 2011

Demanding times have increased the need for information and training.

By Brooke C. Stoddard | Jan. 1, 2011

The Board-Management Relationship has changed; both sides understand more effort is needed and more is at stake.

By Brooke C. Stoddard | Jan. 1, 2011

A corporate has a different set of issues, but good communication makes a foundation for a trust.

By Rebecca Wessler | Nov. 29, 2010

Community First Credit Union dedicates time and talent to causes that benefit the wider community.

By Rebecca Wessler | Nov. 8, 2010

Community First fosters a professional environment that encourages civic-minded employees.

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Market Support

By Rebecca Wessler | Nov. 1, 2010

Wisconsin credit union members understand the true value, and responsibility, of cooperative financial services.

By Rebecca Wessler | Oct. 25, 2010

Budget simulations teach students how to be penny wise and pound prudent.

By Rebecca Wessler | Oct. 18, 2010

Community First Credit Union sponsors brown bag events to educate legislators and advocate for the credit union movement.

By Rebecca Wessler | Oct. 11, 2010

Community First partners with its cities and the state to provide financial education to schools and the public.

By Rebecca Wessler | Oct. 5, 2010

A superior member experience doesn’t start when a member walks through the door, it starts when an employee makes a commitment to WOW service.

By Brooke C. Stoddard | Oct. 1, 2010

Members "First" Community Credit Union's community work, good products, and products-per-member ratio contribute to its healthy numbers.

By Brooke C. Stoddard | Oct. 1, 2010

A strong membership frees up resources to build a stronger credit union.

By Brooke C. Stoddard | Oct. 1, 2010

Working in niches, growing organically, fostering relationships, and emphasizing safety and soundness have helped this two-branch credit union thrive in the Southern California market.

By Callahan & Associates | Sept. 27, 2010

An Interview with Michael Sacher, CPA and retired audit partner with 32 years of credit union service.

By Callahan & Associates | Sept. 9, 2010

An interview with Chip Filson about Callahan’s upcoming webinar discussing the credit union opportunity in 2010 and 2011.

By Aaron Pugh | Aug. 30, 2010

Craig Beach, CO-OP Shared Branching, provides insight on modern share branching services and their potential to develop profitable, engaged financial relationships with members.

By Rebecca Wessler | July 8, 2010

The first quarter 2010 issue also features CUSO non-interest income data and an in-depth case study about Wright-Patt Credit Union’s living brand.

By Rebecca Wessler | June 21, 2010

With more than 220 branches across the state of North Carolina, State Employees’ Credit Union has a workforce that tops 4,000 employees. The selection and training of employees is essential to SECU’s one-on-one approach with members.

By Brooke C. Stoddard | June 21, 2010

MAX Credit Union has numerous ways of working in the communities it serves, including sponsoring the Montgomery Biscuits, the area’s Minor League Baseball team.

By Lydia Cole | May 17, 2010

Callahan & Associates asks credit card industry expert Tim Kolk about how credit unions can understand, influence, and change the factors driving credit card program profitability.

By Alix Patterson | April 27, 2010

These resources will help your credit union embrace recovery and prepare for success.

By Rebecca Wessler | April 26, 2010

NCGA Board member, Abdul-Shahid Mustafa, talks about the opportunities that lie in cooperation.

By Brooke C. Stoddard | April 1, 2010

North Island Credit Union put in place a rigorous cost-cutting regime as soon as the economic crisis hit.

By Brooke C. Stoddard | April 1, 2010

Hershey Federal Credit Union was hit with the impact of financial troubles before 2009 and worries about growth and regulation in the upcoming years.

By Callahan & Associates | April 1, 2010

Successful CUSOs consider a number of expansion factors to identify compatible partners.

By Brooke C. Stoddard | April 1, 2010

Mark Cochran talks about Jeanne D'Arc success and how they worked through the financial crisis after replacing a long-standing, retiring CEO in 2007.

By Brooke C. Stoddard | April 1, 2010

Arizona State Credit Union CEO, Dave Doss talks about how the credit union saw trouble in 2008 and in turn began to tighten its belt early.

By Sam Brownell | March 22, 2010

John Wade of the SBA discusses trends in member business lending, demand for credit by small businesses, the MBL cap, and the proclivity of credit unions to help small businesses.

By Callahan & Associates | March 15, 2010

Pepperdine University Prof. Gary Mangiofico discusses the nature of networks and the special leadership networked organizations require.

By Chris Tissue | Feb. 17, 2010

Last year at the GAC we were talking to credit union execs and Board Members about Gen-Y. This year, we’ll be asking some bigger questions…

By Jerrie Jay | Jan. 25, 2010

We find that the greatest advantage of a North Carolina state charter over a federal one is that the state charters deal with an agency that is accessible, local, and smaller than the federal agency.

By Callahan & Associates | Dec. 7, 2009

I believe auto lending boils down to fundamentals – in football this would be called “blocking and tackling.”

By Chris Tissue | Dec. 7, 2009

Very real costs in the form of personnel, materials, planning and marketing can cause a credit union’s financial education initiatives to flounder, especially in times of rising delinquency, NCUA assessments and economic uncertainty. We asked for advice from leaders in the financial literacy field.

By Rebecca Wessler | Nov. 30, 2009

In a rural region know for its open roads and motorcycle runs, Northern Hills Federal Credit Union fuels its auto program with trust and loyalty.

By Brooke C. Stoddard | Nov. 12, 2009

A legislative staffer outlines the right and wrong ways of working with lawmakers’ offices.

By Brooke C. Stoddard | Nov. 9, 2009

Unfortunately, lawmakers are capable of writing flawed legislation, but meeting with and guiding them is easier than you would think.

By Lydia Cole | Oct. 13, 2009

Combining cultures can be the sticking point for many merger talks. United Federal used strategic leadership and guidance to blend two organizations into a cohesive whole.

By Brooke C. Stoddard | Oct. 1, 2009

Legacy FCU in Birmingham aggressively began positioning itself in the marketplace several years ago and now is reaping rewards.

By Brooke C. Stoddard | Oct. 1, 2009

Moving from a product-silo to a member-solution organization five years alo lowered BECU's expense ratio and prepared it for double-digit member growth even in these difficult times.

By Brooke C. Stoddard | Oct. 1, 2009

Sandia Labratories was conservative in the boom times, and is applying efficiencies now that give it sound financials.

By Dane Coalson | July 6, 2009

Earlier in 2009, President Obama introduced his 2010 budget overview, which included plans to dramatically overhaul the current student loan financing system. To understand the impact of this proposed change on natural person credit unions involved in FFELP lending, Callahan's Dane Coalson interviewed Mike Long, EVP& CCO of University of Wisconsin CU (UWCU).

By Brooke C. Stoddard | July 1, 2009

Listerhill Credit Union does not miss a beat in getting back to serving members after NCUA's decision.

By Brooke C. Stoddard | July 1, 2009

The fundamentals remain good, but Meritrust CU is keeping a sharper eye on the financials after NCUA's decision.

By Brooke C. Stoddard | July 1, 2009

Financial Partners is making sacrifices, lowering rates, and raising some fees, but its service holds onto members.

By Callahan & Associates | July 1, 2009

Especially in these times, every credit union seeks new ways to further streamline their operations. Member Relationship Mamagement (MRM) can help every credit union become more efficient, while at the same time helping their front line staff in providing better service and improving cross-selling efforts. And who doesn't want these things?

By Brooke C. Stoddard | June 29, 2009

We sat down with Karl Murphy, CEO of Firstlight FCU to discuss how his credit union is positioning itself to deal with the adverse circumstances that many credit unions find themselves in today.

By Callahan & Associates | April 1, 2009

Wright-Patt Federal Credit Union, BECU, and Tower Federal Credit Union talk about how they're responding to the lending market.

By Brooke C. Stoddard | April 1, 2009

San Antonio Federal Credit Union takes a wide as well as close view of what credit unions could be doing to survive and thrive.

By Chip Filson | March 23, 2009

A follow-up interview with Chip Filson about events following NCUA’s conservatorship by CUtv’s Hunter Moss

By Alix Patterson | March 16, 2009

“Above all, these philosopher coaches were experts on people, on “reading them,” and on motivating and fitting them together to engage as a team in competition at its best.”

By Ryan Sherwin | March 2, 2009

William Cook, Senior Vice President for Planning & Member Service, Northwest Federal Credit Union, lays out his approach of working with employees to create a culture of awareness on business continuity.

By Callahan & Associates | March 2, 2009

So Gen Y has a less than stellar record when it comes to financial literacy, but exactly how much do they know?

By Jeff Farver | Feb. 23, 2009

As I previewed Chip’s “The Special Role of Cooperatives in a Crisis,” I reflected on the fact that as I start my 30th year in credit unions, I have weathered three major crises and spent at least 15 years leading credit unions that were technically insolvent or at best extremely undercapitalized.

By Lydia Cole | Feb. 2, 2009

At the end of 2008 Northeast Credit Union ($643M in Portsmouth, NH) posted 29.8% loan growth, 19.6% share growth and 20.5% member growth. A conversation with their President and CEO, Peter Kavalauskas, revealed the dedication to the cooperative’s success through new initiatives, solid execution, and an excellent market.

By Sandy Andrews | Dec. 1, 2008

By 1979, the credit union had about $250 million in assets and served Caterpillar plants in the Peoria area, family members of members, and employees of 20 to 30 Caterpillar dealerships. Caterpillar Employees CU had about 84,000 members. Then the bottom fell out.

By Dane Coalson | Nov. 17, 2008

The opportunity for face-to-face interaction with SEG employees is becoming increasingly scarce. What methods can credit unions employ to gain the attention of key decision-makers and potential members at these organizations?

By Callahan & Associates | Nov. 10, 2008

Dane Coalson, one of Callahan’s Industry Analysts, recently sat down with John Dolan-Heitlinger, a seasoned credit union marketing executive. In a candid conversation on effective approaches to communicating with CEOs, Dolan-Heitlinger sketched out his approach to working well with a chief executive.

By Callahan & Associates | Oct. 1, 2008

Four credit union executives give their perspective on how they are making decisions in 2008 based on delivery channels, managing staff, and investments in the coming year.

By Brooke C. Stoddard | Oct. 1, 2008

Texas Dow Employees recreated a culture of interior service the better to then deliver superior service to members, and with exceptionally high results.

By Brooke C. Stoddard | Oct. 1, 2008

A federal savings bank began a fully transactional mortgage product it calls the Green Account and it's attracting notice.

By Callahan & Associates | Aug. 25, 2008

A former banker explains his personal conversion to credit unions and opportunities in the industry.

By Brooke C. Stoddard | July 1, 2008

Stanford FCU works with NelNet to operate a lending program for Stanford University undergraduate and graduate students.

By Brooke C. Stoddard | July 1, 2008

Keeping track of the fast-moving technology and separating the useful from the hyped is the job of IT specialists.

By John Hirabayashi | June 9, 2008

Community First CU of Florida cuts in some areas and expands in others to be ready for the future.

By Mike Valentine | June 2, 2008

2007 turned out to be a challenging year for net income.  A continuing margin squeeze coupled with a large increase in loan delinquencies and write-offs resulted in a strained ROA.

By Ray Cromer | May 26, 2008

The key lesson we took away from 2007? Don’t Panic! Having been in the credit union arena for over 40 years, this market cycle, too, shall pass.

By Ron Burniske | May 19, 2008

Chartway is a consumer lending organization; as the individual markets are more saturated, the competition for one sale has become more intense. In 2007, we came to a realization that even the credit union industry has lost cohesion.

By Lydia Cole | May 5, 2008

In the 4th quarter edition of Credit Union Strategy and Performance, 15 CEOs from 7 states offered their view on 2007 and what lies ahead in 2008. One of the credit unions understands this economy from prior experience at the local level.

By Bridget Looby | April 28, 2008

In the Saginaw area, Catholic Federal displays a deep commitment to the communities and the Catholic flock.

By Scott Vandeventer | April 21, 2008

Evangelical Christian CU serves ministries and even considers itself a kind of ministry as well – a ministry that helps other ministries by lending to them.

By Kent Hartzler | April 14, 2008

Mennonite Financial Federal Credit Union stays true to its long-established practices of mutual aid.

By Tony Mook | April 7, 2008

Mormons shun commercialism at their places of worship but flock to a credit union where their values are known and welcome.

By Benson Porter | March 3, 2008

Benson Porter sees a trend toward more personal connections, a trend good for credit unions.

By David Mooney | Feb. 25, 2008

David Mooney, a former JPMorganChase banker, talks about his work to convert United Airlines Employees CU to Alliant CU.

By Richard Hurt | Feb. 11, 2008

After moving to a credit union one-third the size of his former bank, Richard Hurt was asked to take the credit union to the next level.

By Jane Wood | Jan. 21, 2008

While working for a bank for 25 years, Jane Wood acquired many skills she could then apply to a credit union for “playing bigger.”

By Callahan & Associates | Dec. 24, 2007

You shouldn't have to wait for your first million to see a decent return on your money, was the message of BECU's ($7.6B, Seattle, WA) commercial to promote their Member Advantage and Early Saver Programs, for members younger than 18.

By Callahan & Associates | Dec. 24, 2007

With a focus on efficiency strategies, Lisa Jennings, CFO of Pentagon FCU ($10.5B, Alexandria, VA), joined Robert Windsor, CEO of First Financial Credit Union and Jay Johnson, EVP of Callahan & Associates to talk about why the credit union industry has no choice but to become more efficient

By Marsha King | Dec. 3, 2007

LCFCU works with various groups and resources to chart a course for the future.

By Nick Connors | Oct. 22, 2007

As the Federal Funds target rate drops, credit unions have to reconsider their own pricing strategies. These options may help credit unions drive share growth.

By Micki Milonas | July 23, 2007

A student-run credit union could not offer the high-tech products demanded by today's university students. A community credit union took it over, retained its identity and gave it the technology it needed.

By Shawn Birch | July 2, 2007

The first in our 4-part first-person series: One woman’s account of how she orchestrated a $700 million merger in under 3 months—while working from home 300 miles away from the credit union headquarters.

By Brooke C. Stoddard | July 1, 2007

Five credit union technology experts from across the country share what's working, what is not, what might and why they think so.

By Callahan & Associates | March 26, 2007

Backed by record-setting financials but with low member growth, Pete Sainato, CEO of Justice FCU, is instigating a program of significantly boosting return and value to members.

By Rick Heldebrant | Dec. 4, 2006

Star One’s CEO believes that member retention, better rates, higher usage, higher balances and lower expenses are all interrelated. By combining these efforts, he believes the credit union is well positioned for the future.

By Mary Royston | Dec. 19, 2005

Learn how one credit union achieved a record year in sponsor company growth.

By Callahan & Associates | Sept. 5, 2005

In the wake of Hurricane Katrina, the spirit of credit union cooperation was embodied in the actions of Texas Dow Employees CU's efforts to aid DOW Louisiana FCU.

By Mary Royston | July 25, 2005

Neighborhood exceeds its peer group in member growth. Mark Arnold, SVP, candidly discusses Neighborhood’s strategic decisioning, challenges and advice about their experience with a community charter.

By Joe James | May 3, 2004

As more credit unions add member business loans to their lending portfolio, they need to develop an effective strategy to create a strong and successful member business lending program. On Wednesday April 28th, 25 credit unions participated in a Callahan's webinar on this topic.