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Mike Patterson integrates HR, marketing, and mission at Pennsylvania’s Horizon Federal Credit Union.
Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.
Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.
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As they prepare for new developments, credit unions are keeping branches open for longer hours and leaning on hybrid work-from-home models to keep the back office going.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Sara Dunlap empowers employees at Leaders Credit Union to help stakeholders meet their potential.
Laurie Flanders cleans up the reputation of "sales" by ensuring All In Federal Credit Union serves members as it works to meet goals.
An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?
Join a panel of credit union executives as they discuss how to successfully launch Employee Resource Groups (ERGs). These leaders will share their experiences and key lessons learned to date with examples spanning multi-year programs to brand-new initiatives.
A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.