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Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.
Learn how HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.
Callahan & Associates and Marsha Falkenburg, AVP of people development at Grow Financial Federal Credit Union, discuss how the Florida Cooperative created an in-house program that builds leadership skills and retains ambitious employees.
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Power Financial ditched its employee incentive program in 2015 to improve the lives of its employees and members.
Five can't-miss data points featured this week on CreditUnions.com.
How an Iowa credit union took employee appreciation to the next level.
Patriot Federal Credit Union has replaced annual reviews with quarterly coaching sessions that focus on value and values.
What metrics should human resource professionals use to measure employee and credit union performance?
What do mountains, frisbees, and barbecue competitions all have to do with credit unions?
A broad contribution scope, standardized rewards, and sales-averse employee strategies have paid dividends for these Western credit unions.
Transparency and an objective salary scale encourages top performance from staff at Local Government FCU.
Engaged employees are more productive and innovative. More importantly, they're more pleasant to work around.
Millennials and new organizational structures are shaping the credit union industry for today and tomorrow.
Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.
Real comments from online review sites can help credit unions address dead zones in their application approval process, reduce the burden in employee reporting, and serve members whose schedules and preferences conflict with the institution’s service delivery strategy.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
You can have a member-focused staff while increasing sales and growing fee-income opportunities through technology.
A change of scenery can do you — and your organization — plenty of good. Here’s why quality time out of the office pays off.
How NorthCountry FCU maximizes its investment in employees, members, and community.
Employees have numerous reasons for jumping ship. Here’s how to mitigate those grievances.
ESL Federal Credit Union is living proof that you get back what you put in, but you don’t have to break the bank doing it.
Real comments from online review sites can help credit unions refine their employee development, defuse member conflicts, and understand how to become more than a business.
Educators Credit Union discusses the Leadership Educators internal training program.
Educators Credit Union discusses the strategy and results behind a training program that creates an internal ladder to leadership.
These nine strategies and takeaways from non-traditional competitors offer inspiration for 2015.
Tower provides health screenings, flu shots, and workout classes through its Wealth of Wellness program.
The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull’s-eye every time.
A green building and great fitness perks make First Green Bank of Mount Dora, FL the best financial institution on 2014’s list.
How the right mix of staffing, incentives, and process improvements at NavyArmy buoy this seaside institution’s bottom line.
How Member One FCU ties in the humanities with its financial services strategy.
Comments from online review sites help credit unions refine their benefits strategy, enhance their operational policies, and create an outstanding service culture.
This Virginia-based cooperative powerhouse dishes out key lessons in leadership, culture, adaptability, and the value of strategic aggression.
Three companies with a reputation for treating customers right spill their secrets for delivering good service.
Kimmie K's new mobile game shows how positive reinforcement and established expertise can make a mark on the public's psyche.
How Langley FCU encourages communication and collaboration between departments to create shared, trackable definitions of success.
Now at a turning point in its history, MECU looks back at a transformation that has been 20 years in the making.
Fostering communication across departments requires transparency, teamwork, and small groups of volunteers.
At Suncoast Credit Union, concise competencies steer employees toward success.
Surrounded by companies with generous benefits, Redstone leveraged an on-site clinic to attract talent and cut medical costs.
A growing credit union workforce comes with a higher price tag for staff turnover.
Like any valuable resource, employees need nurturing for an organization to thrive.
The company’s tuition assistance program offers ideas for credit unions that want to do something similar.
How MECU doubled its assets while holding staffing expenses steady.
Amanda Koester talks about Heritage Federal's strategy for meeting goals in its branches.
John Janclaes, chief executive at Partners Credit Union, speaks with Callahan & Associates in our newest webinar to discuss how he develops future leaders inside the credit union.
Ongoing investments in processes, people, and technology ensure Heritage’s trip to the top
is a one-way ticket.
Heritage didn’t fully hit its stride until employees learned to step out from behind the teller line and executives broke free of the corner office.
When it comes to outbound calling, you don’t need an army to fuel amazing loan growth, just a few key players.
Credit unions are finding a middle ground between being large enough to scale and nimble enough to maneuver.
Why workers are unproductive and what credit unions can do to boost employee productivity.
A Florida credit union works with other local credit unions to spin off far-flung branches gained through a merger.
Prepare staff for the possibility of a merger to ease fears when it happens.
Teaching employees about credit union finances is turning clock-punchers into business-thinkers at this Montana cooperative.
Learn how one credit union’s partnership efforts between marketing and training have resulted in a culture of whole life learning that benefits employees and members alike.
Upper Cumberland increases loan generation by tearing down departmental silos.
Credit unions hold their own in rankings of best places to work by rewarding and recognizing employees.
Programs that encourage professional development and employee well-being benefit staff members and credit unions alike.
Element Federal has lessons for all credit unions when it comes to innovation.
The contact center can become a powerhouse of loan activity with the right sales strategy.
Saving members money through refinance challenges has become a trackable industry trend that grows loan portfolios.
In an increasingly competitive hiring market, more credit unions are emphasizing incentivized pay.
Spokane Teachers Credit Union supports its employees in myriad ways, and they in turn nurture member relationships.
Can more flexibility in management styles and employee responsibilities benefit credit unions?
There's no place like Spokane, WA when it comes to markets that are favorable toward credit unions.
Look to Veridian for a standout example of leadership and engagement.
The New York-based credit union has an “aggressive” incentive program that Brenda Carhart, senior vice president of lending for Empower, says has paid off.
Employees are the heart of the cooperative, and United FCU keeps its troops emgaged by offering the right technology, training, and culture.
Front-line representatives aren't just the first point-of-contact for members; they also play a key role in creating efficiencies.
Whether casting a wide net of focusing on specialization, CUSOs use a variety of tactics to meet their staffing needs.
Understanding how to manage incentive programs creates smoother CUSO operations.
A disconnect between credit union perception and credit union reality requires creative solutions.
Determining the performance of retail investment programs enables credit unions to improve value to members and the bottom line.
Ten leaders in annualized salary and benefits per full-time employee.
Organizational strength and flexibility help ease the fears of first-time homebuyers.
Brad Roteman describes the qualites of a good leader and employee.
Brad Roteman offers insight on the sucess of Healthcare Systems Federal Credit Union's sales culture.
Brad Roteman offers insight on how to succeed in spite of challenges.
Members "First" Community Credit Union's community work, good products, and products-per-member ratio contribute to its healthy numbers.
Credit unions of all sizes must balance financial responsibility with rewards for executive talent, drawing in new leaders while keeping industry pioneers within the fold.
Credit unions recruiting top talent from for-profit financial institutions are taking a fresh look at their executive compensation packages.
Long-term retention of top executives helps credit unions avoid the scramble of leadership recruitment.
A financial education strategy and smooth processes help this large credit union succeed. Take an in-depth look at its strategy.
How do you calculate the cost of call center agent attrition?
What will this $5 billion credit union look like? We explore financial, operational, and member metrics.
Compensation increases among credit union executives reflect changes in the economy.
Tyndall's performance-based culture maximizes efficiency and incentivizes employees.
Anheuser-Busch Employees Credit Union raises expense awareness and increases profitability.
To handle call volume and provide the best service, Northwest Federal Credit Union has a strong call center structuce and incentive program in place for employees.
With a suggestion from their Board of Directors to focus on efficiency, sales, and service, executives at Wings Financial Federal Credit Union sat down to discuss the best way to improve the performance of their contact center.
Disclosing executive salaries is not a regulatory issue; rather, it can be a marketplace advantage. Keeping compensation private only suggests that credit unions have something to hide.
Listerhill Credit Union does not miss a beat in getting back to serving members after NCUA's decision.
Credit union employees work hard, and incentive programs allow credit unions to remain competitive with other financial institutions. However, these programs need to be properly directed.
Four credit union executives give their perspective on how they are making decisions in 2008 based on delivery channels, managing staff, and investments in the coming year.
Credit unions with retail investment programs are experiencing growth through referrals both to and from the credit union. While most programs are tracking referral activity from the credit union to the investment services program, only about one-third are tracking referrals from the investment program back to credit union products and services.
Turnover in the call center is very much like a fuel leak - only the fuel that is leaking is talent. The impact areas to your operation are multiple, significant, and costly.
Learn how your credit union can continue to provide valued pension plans under the reforms of The Pension Protection Act of 2006 (PPA).
Retirement benefits are as important to your top executives as their salary—but funding these in a way that satisfies both the executive’s needs and the credit union’s can be a challenge, especially with the limits placed on 401(k) contributions and the cost of employer-sponsored retirement plans. So credit unions are being forced to find creative solutions to the executive benefits dilemma.
Retirement benefits are highly valued in employee surveys, often ranking second only to health benefits.
How one credit union replaced 27 separate incentive plans with Stakeholders and experienced double-digit growth.
Credit unions have a new opportunity to benchmark their Retail Investment Program performance and productivity.
Saying that we don’t want the youthful idealism and the technological skills characteristic of the current crop of potential new hires is obviously an attempt at humor. Right? RIGHT?!?!
Tyndall FCU’s performance-based culture has resulted in a dramatic increase in sales productivity, teller transitions and a $1 million cost savings in less than two years.
Take a look at different credit union approaches to executive compensation disclosures. The ultimate goal of disclosure is to sustain members’ trust with the credit union.
Credit unions are made by employees who could sell their skills for higher salaries, but who believe it is important to devote their careers to helping individuals.
Do corporate executives, provided they stay within the law, have responsibilities in their business activities other than to make as much money for their stockholders as possible?
Michigan State University FCU has happy members and a familial employee atmosphere – but no bonuses or sales incentives.
Eastern Financial Florida Credit Union took a positive step towards creating an environment of exceptional member service when they began to focus on their largest asset, their employees.
Staff expenses are the single largest cost category for credit unions. The costs, however, may be greater than you think.
This is the second article of a 3-part series on employment trends and statistics focusing on headcount, salaries & benefits and productivity in the credit union industry from December 2000 to December 2005.
The net spread per employee ratio is a productivity measure that portrays a wide array of business models among credit unions over $1 billion in assets.
In Part 2 of this series we explore the performance of credit unions with incentive programs. Is there a correlation between staff incentives and operational results?