Human Resources

Human Resources

By Rebecca Wessler | March 30, 2020

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.

By Rebecca Wessler | March 23, 2020

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

By Rebecca Wessler | March 9, 2020

Five can't-miss data points this week on CreditUnions.com.

 

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By Erik Payne | March 9, 2020

A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.

By Erik Payne | Feb. 18, 2020

LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.

By Erik Payne | Feb. 17, 2020

Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.

By Sharon Simpson | Feb. 14, 2020

Simple changes make it clear this California cooperative is in the people business.

By Rebecca Wessler | Feb. 4, 2020

Welcome to the 2020s. Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | Jan. 28, 2020

Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.

By Erik Payne | Jan. 27, 2020

Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.

By Erik Payne | Jan. 20, 2020

An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.

By Erik Payne | Jan. 13, 2020

The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.

By Marc Rapport | Jan. 13, 2020

Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.

By Katy Slater | Jan. 8, 2020

Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.

By Alix Patterson | Jan. 8, 2020

A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.

By Rebecca Wessler | Dec. 30, 2019

Four can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 30, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Dec. 30, 2019

How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.

Feature
Best Of HR 2019

By Rebecca Wessler | Dec. 30, 2019

Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.

By Rebecca Wessler | Dec. 30, 2019

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

By Erik Payne | Dec. 26, 2019

Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.

By Rebecca Wessler | Dec. 23, 2019

Four can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 23, 2019

Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.

By Rebecca Wessler | Dec. 16, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 16, 2019

How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.

By Callahan & Associates, Inc. | Dec. 4, 2019

Join Callahan & Associates and Travis Flora, culture and values officer for Commonwealth Credit Union, for a discussion about how to ensure staff members fully adopt a new culture and continue to embrace it as the organization matures.

By Erik Payne | Dec. 2, 2019

In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.

By Erik Payne | Oct. 30, 2019

Langley FCU’s one-day Summit engages staff members and provides career development opportunities.

By Erik Payne | Oct. 30, 2019

MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.

By Sharon Simpson | Oct. 14, 2019

A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.

By Phylicia Atkins | Oct. 14, 2019

A happy, motivated workforce presents operational as well as member-facing benefits.

By Erik Payne | Sept. 30, 2019

How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.

By Samantha Cristobal | Sept. 20, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.

By Erik Payne | Sept. 4, 2019

When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.

By Rebecca Wessler | Aug. 26, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Aug. 22, 2019

When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.

By Sharon Simpson | Aug. 12, 2019

The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.

By Marc Rapport | July 15, 2019

UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.

By Rebecca Wessler | July 2, 2019

Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | July 1, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | July 1, 2019

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.

By Samantha Cristobal | June 27, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.

By Marc Rapport | June 17, 2019

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Rebecca Wessler | June 17, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | June 17, 2019

The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.

By Erik Payne | June 10, 2019

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By Rebecca Wessler | June 3, 2019

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | May 28, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | May 28, 2019

The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.

By Erik Payne | May 27, 2019

At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.

By Rebecca Wessler | May 20, 2019

Five can't-miss data points this week on CreditUnions.com.

By E.C. Harrison | May 20, 2019

Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.

By Marc Rapport | May 6, 2019

How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.

By Marc Rapport | April 15, 2019

Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.

By Rebecca Wessler | April 15, 2019

Five can't-miss data points this week on CreditUnions.com.

By Aman Johal | April 1, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Rebecca Wessler | April 1, 2019

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | March 11, 2019

The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.

By E.C. Harrison | Jan. 22, 2019

Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.

By Sharon Simpson | Jan. 21, 2019

The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.

By Marc Rapport | Jan. 15, 2019

The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.

By Rebecca Wessler | Jan. 14, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Jan. 14, 2019

To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.

By Marc Rapport | Jan. 14, 2019

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.

By Sharon Simpson | Jan. 14, 2019

In a tight labor market, credit unions find creative ways to attract talent.

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Aman Johal | Jan. 1, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.

By Erik Payne | Jan. 1, 2019

Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Erik Payne | Dec. 31, 2018

BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.

By Erik Payne | Dec. 24, 2018

Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.

By Rebecca Wessler | Dec. 24, 2018

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Dec. 17, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 17, 2018

Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.

By Marc Rapport | Oct. 29, 2018

The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.

By Marc Rapport | Oct. 29, 2018

Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.

By Sam Taft | Oct. 1, 2018

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.

By Marc Rapport | Oct. 1, 2018

Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.

By Rebecca Wessler | Sept. 17, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | Sept. 17, 2018

Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.

By Liz Furman | Sept. 3, 2018

Better understand how to serve different generations with this guide from Callahan & Associates.

By Rebecca Wessler | Sept. 3, 2018

Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Callahan & Associates | Aug. 30, 2018

Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.

By Rebecca Wessler | Aug. 27, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | Aug. 27, 2018

Credit unions across the country are boosting their minimum wage.

By Liz Furman | Aug. 27, 2018

Different generations require different conversations. This interactive series shows how credit unions can serve all ages.

By Liz Furman | Aug. 20, 2018

Different generations require different conversations. This interactive series shows how credit unions can serve all ages.

By Maya Neuman | Aug. 13, 2018

As calls for gender parity grow louder, the credit union industry has already made large strides.

By Liz Furman | Aug. 13, 2018

Different generations require different conversations. This interactive series shows how credit unions can serve all ages.

By Marc Rapport | July 23, 2018

A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.

By Katy Slater | July 23, 2018

Growing a productive company culture requires different care for “annuals” and “perennials.”

By Erik Payne | July 18, 2018

The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.

By Rebecca Wessler | July 16, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | July 16, 2018

Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.

By Sharon Simpson | July 1, 2018

The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.

By Erik Payne | June 28, 2018

Low unemployment, worker shortages, and normalized bad behavior has given rise to a new trend.

By Sharon Simpson | June 18, 2018

The CEO of ALM First Financial Advisors talks early risks, leadership skills, and winding career journeys.

By Rebecca Wessler | June 4, 2018

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | May 29, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | May 28, 2018

Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.

By James Major | May 28, 2018

Clearview FCU has launched an enterprise-wide strategy to engage and delight members.

By Rebecca Wessler | May 21, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | May 21, 2018

John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.

By Alix Patterson | May 21, 2018

Credit union title changes demonstrate the movement's stance on member service.

By Rebecca Wessler | May 14, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | May 14, 2018

Adele Glenn holds together the present while building for the future at Credit Human FCU.

By Erik Payne | May 14, 2018

A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.

By Callahan & Associates | May 3, 2018

Learn how HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.

By Ian Melhorn | April 30, 2018

What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.

By Rebecca Wessler | April 30, 2018

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | April 23, 2018

To go along with a name change, this Illinois credit union shifted its overall culture.

By Erik Payne | April 23, 2018

A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.

By Rebecca Wessler | April 23, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Rebecca Wessler | April 16, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | April 16, 2018

How a shift to universal tellers and a rework of its branches saved WSECU millions.

By Erik Payne | April 16, 2018

Inspired by Zappos, First Commerce offers new hires cold hard cash to quit their jobs and find a new one.

By Rebecca Wessler | April 3, 2018

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Maya Neuman | March 26, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 3: Workforce automation.

By Rebecca Wessler | March 19, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | March 19, 2018

This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.

By Maya Neuman | March 12, 2018

United Nations Federal Credit Union offers employees 78.6% higher compensation than the industry average.

By Sharon Simpson | March 1, 2018

This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.

By Katy Slater | Feb. 20, 2018

Whether a credit union's staff and leadership is comfortable going off script to solve member problems is a matter of culture.

By Rebecca Wessler | Feb. 20, 2018

Five can’t-miss data points this week on CreditUnions.com.

By E.C. Harrison | Feb. 19, 2018

HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.

By Erik Payne | Feb. 14, 2018

Why human experiences outweigh plastic tchotchkes every day of the week.

By Rebecca Wessler | Feb. 12, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | Feb. 12, 2018

When employees said they wanted performance feedback more frequently than once a year, Ascend FCU introduced quarterly reviews.

By Callahan & Associates | Jan. 10, 2018

Callahan & Associates and Marsha Falkenburg, AVP of people development at Grow Financial Federal Credit Union, discuss how the Florida Cooperative created an in-house program that builds leadership skills and retains ambitious employees.

By Sharon Simpson | Dec. 18, 2017

The CEO for University of Iowa Community Credit Union shares how developing relationships, solving problems, and uncovering opportunities have helped the cooperative thrive.

By Ian Melhorn | Nov. 29, 2017

How closely does cost of living align with salary and benefits in the credit union industry?

By Rebecca Wessler | Oct. 16, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | Oct. 10, 2017

Patelco Credit Union shares how it uses Glassdoor reviews and ratings to shore up the organization’s HR efforts.

By Rebecca Wessler | Oct. 10, 2017

Four can't-miss data points featured this week on CreditUnions.com.

By Rebecca Wessler | Sept. 25, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Sharon Simpson | Sept. 25, 2017

In this Q&A, Terry Settle of Old Ocean FCU talks about serving as a remote CEO, the range of opportunities the model has presented, and the similarities with the models of larger credit unions.

By Liz Furman | Sept. 22, 2017

The much-publicized Google memo got me thinking. Finance is a traditionally male-dominated field. In credit union land, 51.4% of CEOs are female yet collectively manage only 18.5% of the industry’s assets.

By Rebecca Wessler | Sept. 5, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | Sept. 4, 2017

BECU and MSUFCU provide lessons in communication and expectation.

By Liz Furman | Sept. 1, 2017

The following ideas are sure to increase employee engagement and satisfaction at any credit union.

By Sharon Simpson | Aug. 28, 2017

Andy Grimm has been with Apple FCU for more than 20 years, but he's been CEO for less than two months. In this Q&A, the chief executive offers advice for old-timers taking on a new role.

By Rebecca Wessler | Aug. 25, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Rebecca Wessler | Aug. 21, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Rebecca Wessler | Aug. 14, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Sharon Simpson | Aug. 14, 2017

Grow Financial’s in-house program helps ambitious staffers cultivate important skills.

By Rebecca Wessler | July 24, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By | July 11, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | July 3, 2017

Four can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | July 3, 2017

Credit unions in Virginia, Montana, and Oklahoma talk about benefits, drawbacks, and strategies to accommodate a work force far from home.

By Maya Neuman | June 19, 2017

Credit unions add technology and jobs amid the move to universal tellers, ITMs, and the new branch design.

By Rebecca Wessler | June 19, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | June 19, 2017

Richmond-based VACU stresses “data, process, and innovation” as specialty hires highlight hiring surge.

By Meghan Sink | June 15, 2017

How the unspoken requirement of the internship impacts my life and my generation and how it should impact credit unions.

By Jon Jeffreys | June 15, 2017

Professional sports team offer insight into how to support this critical element of success.

By Erik Payne | June 12, 2017

Power Financial ditched its employee incentive program in 2015 to improve the lives of its employees and members.

By Rebecca Wessler | June 12, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Liz Furman | June 12, 2017

Online shoe retailer Zappos energizes, rewards, and celebrates employees. Steal these ideas to increase employee engagement and satisfaction at any credit union.

By Erik Payne | May 24, 2017

Shares, loans, and full-time employee growth. How did credit unions perform in first quarter?

By Rebecca Wessler | May 22, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | May 22, 2017

Credit unions from across the country dish on tactics to find the best employees.

By Brad Canfield | April 15, 2013

KeyPoint taps member talents to hone its products.