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Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture.
Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.
When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.
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Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.
A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.
During this webinar, Rhonda Summerbell, Director of Relationship Management & Community Impact, Universtiy FCU ($3.1B, Austin, TX) shares how the credit union continued to serve students by transitioning an in-person program to 100% virtual.
DCU has moved the in-person job fair online, making way for the future of credit union recruitment.
Virtual sessions heavy on professional support as well as entertainment helps to build authentic relationships at five credit unions across the United States.
A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.
Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.
The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.
After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.
Three senior executives at a CUSO with a predominately remote workforce offer words of wisdom for cooperatives considering the future of their office operations.
Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.
Join BCU's ($4B, Vernon Hills, IL) senior manager, talent acquisition and culture development and director, talent management as they discuss how their credit union rapidly shifted to remote hiring and learning.
Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.
A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
Employees and employer benefit from homegrown e-learning initiative.
Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.
Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.
A special team at BECU delves into digital to tackle user experience at the big cooperative.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.
The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.
Five can't-miss data points this week on CreditUnions.com.
A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.
LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.
Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.
Simple changes make it clear this California cooperative is in the people business.
Welcome to the 2020s. Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.
Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.
An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.
The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.
Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.
Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.
A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.
Four can't-miss data points this week on CreditUnions.com.
How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.
Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.
Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.
Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.
Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
Join Callahan & Associates and Travis Flora, culture and values officer for Commonwealth Credit Union, for a discussion about how to ensure staff members fully adopt a new culture and continue to embrace it as the organization matures.
In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.
Langley FCU’s one-day Summit engages staff members and provides career development opportunities.
MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.
A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.
A happy, motivated workforce presents operational as well as member-facing benefits.
How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.
When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.
When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.
What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.
Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.
After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.
Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.
What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.
Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.
The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.
The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.
To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.
Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.
In a tight labor market, credit unions find creative ways to attract talent.
What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.
Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.
Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.
The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.
Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.
Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Five can’t-miss data points this week on CreditUnions.com.
Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.
Better understand how to serve different generations with this guide from Callahan & Associates.
Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.
Credit unions across the country are boosting their minimum wage.
Different generations require different conversations. This interactive series shows how credit unions can serve all ages.
As calls for gender parity grow louder, the credit union industry has already made large strides.
A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.
Growing a productive company culture requires different care for “annuals” and “perennials.”
The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.
Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.
The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.
Low unemployment, worker shortages, and normalized bad behavior has given rise to a new trend.
The CEO of ALM First Financial Advisors talks early risks, leadership skills, and winding career journeys.
Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.
Clearview FCU has launched an enterprise-wide strategy to engage and delight members.
John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.
Credit union title changes demonstrate the movement's stance on member service.
Adele Glenn holds together the present while building for the future at Credit Human FCU.
A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.
Learn how HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.
What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.
Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
To go along with a name change, this Illinois credit union shifted its overall culture.
A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.
How a shift to universal tellers and a rework of its branches saved WSECU millions.
Inspired by Zappos, First Commerce offers new hires cold hard cash to quit their jobs and find a new one.
The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 3: Workforce automation.
This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.
United Nations Federal Credit Union offers employees 78.6% higher compensation than the industry average.
This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.
Whether a credit union's staff and leadership is comfortable going off script to solve member problems is a matter of culture.
HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.
Why human experiences outweigh plastic tchotchkes every day of the week.
When employees said they wanted performance feedback more frequently than once a year, Ascend FCU introduced quarterly reviews.
Callahan & Associates and Marsha Falkenburg, AVP of people development at Grow Financial Federal Credit Union, discuss how the Florida Cooperative created an in-house program that builds leadership skills and retains ambitious employees.
The CEO for University of Iowa Community Credit Union shares how developing relationships, solving problems, and uncovering opportunities have helped the cooperative thrive.
How closely does cost of living align with salary and benefits in the credit union industry?
Five can't-miss data points featured this week on CreditUnions.com.
Patelco Credit Union shares how it uses Glassdoor reviews and ratings to shore up the organization’s HR efforts.
Four can't-miss data points featured this week on CreditUnions.com.
In this Q&A, Terry Settle of Old Ocean FCU talks about serving as a remote CEO, the range of opportunities the model has presented, and the similarities with the models of larger credit unions.
The much-publicized Google memo got me thinking. Finance is a traditionally male-dominated field. In credit union land, 51.4% of CEOs are female yet collectively manage only 18.5% of the industry’s assets.
BECU and MSUFCU provide lessons in communication and expectation.
The following ideas are sure to increase employee engagement and satisfaction at any credit union.
Andy Grimm has been with Apple FCU for more than 20 years, but he's been CEO for less than two months. In this Q&A, the chief executive offers advice for old-timers taking on a new role.
Grow Financial’s in-house program helps ambitious staffers cultivate important skills.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Credit unions in Virginia, Montana, and Oklahoma talk about benefits, drawbacks, and strategies to accommodate a work force far from home.
Credit unions add technology and jobs amid the move to universal tellers, ITMs, and the new branch design.
Richmond-based VACU stresses “data, process, and innovation” as specialty hires highlight hiring surge.
How the unspoken requirement of the internship impacts my life and my generation and how it should impact credit unions.
Professional sports team offer insight into how to support this critical element of success.
Power Financial ditched its employee incentive program in 2015 to improve the lives of its employees and members.
Online shoe retailer Zappos energizes, rewards, and celebrates employees. Steal these ideas to increase employee engagement and satisfaction at any credit union.
Shares, loans, and full-time employee growth. How did credit unions perform in first quarter?
Credit unions from across the country dish on tactics to find the best employees.
KeyPoint taps member talents to hone its products.