Human Resources

Training

By Erik Payne | March 23, 2021

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

By Erik Payne | Dec. 14, 2020

When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.

By Marc Rapport | Dec. 14, 2020

Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.

 

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By Erik Payne | Nov. 30, 2020

Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.

By Erik Payne | Nov. 30, 2020

A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.

By Callahan & Associates, Inc. | Aug. 20, 2020

Join BCU's ($4B, Vernon Hills, IL) senior manager, talent acquisition and culture development and director, talent management as they discuss how their credit union rapidly shifted to remote hiring and learning.

By Erik Payne | July 20, 2020

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.

By Callahan & Associates, Inc. | July 8, 2020

Join Erica Marshall, training manager for CommonWealth One Federal Credit Union ($413M, Alexandria, VA), for discussion about how the credit union launched an e-learning initiative to help staff make the most of staying at home during the pandemic.

By Rebecca Wessler | May 26, 2020

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.

By Marc Rapport | May 26, 2020

Employees and employer benefit from homegrown e-learning initiative.