Ideas In Action

PANDEMIC RESPONSE

The spread of the coronavirus in the United States has created a sense of urgency among many credit unions. Prepare your credit union's response using these best practices, policies, and discussions.

This page will serve as a hub for all of our current and future articles, webinars, and policies concerning the COVID-19 outbreak. Check back for new content weekly. Last updated June 2, 2020.


Articles

Lenders On Loan Make Mortgages At Affinity Plus

The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.

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Lending Pros Share Pandemic-Fueled Lending Lessons

A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.

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Credit Unions Overcome PPP ‘Nightmare’

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

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CommonWealth One Makes The Most Of Staying At Home

Employees and employer benefit from homegrown e-learning initiative.

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Bring New Hires Up To Speed At A Social Distance

Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.

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Video Banking Comes Of Age In The Time Of COVID-19

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

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Pandemic Response Vendor Showcase - Part 3

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

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Pandemic Response Vendor Showcase - Part 2

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

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How To Make Mortgages And Keep Your Distance

Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.

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Culture Managers And Heart Taps Mark Lobby Reopening At Blue FCU

The Wyoming-Colorado credit union is striving to maintain safety and culture as it works to restore operations.

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Strategy During A Crisis

Focusing on products and service won’t build lasting, sustainable success; mission-based strategy helps separate real opportunity from feel-good initiatives.

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Tales From The Data: Credit Unions And COVID-19

Early first quarter data shows the industry balance sheet is changing as credit unions respond to COVID-19.

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3 Takeaways From Trendwatch 1Q 2020

The first quarter of 2020 is in the books. Credit unions are tasked with financially guiding members through COVID-19. How credit unions are positioned and more insights from Callahan’s quarterly webinar.

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Pandemic Response Vendor Showcase - Part 1

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

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Canvas Credit Union Says “No B.S.” Here

The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.

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Help For Employees Who Need It

Wings Financial Credit Union’s Employee Pandemic Fund provides financial assistance to those affected by the coronavirus.

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Strategy Never Stops

Callahan’s new video series provides strategic insights to help today’s credit unions prepare for tomorrow’s planning sessions.

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How A Lending Machine Combats The Coronavirus

Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.

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Leaders Goes First In West Tennessee Reopening

With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.

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The New Normal: A Hectic Day In The Life Of A Business Lender

Sixty-hour work weeks, constant virtual meetings, and imminent deadlines. The world of business lending is busier than ever before, but in many ways the work also is more rewarding.

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Unexpectedly Delightful Experiences In Uncertain Times

Community Choice Credit Union’s approach to financial services offers a lighter tone in serious times.

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Suffering Members Need More Than Help. They Need To Know You Care.

Emotion, not rational assessment, drives decision-making, and members who report their credit union cares about their financial wellbeing put greater trust in the value of its guidance.

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Operation Takeout: Supporting Restaurants In Their Time Of Need

The Restaurant Challenge from the University of Kentucky FCU guarantees revenue for local businesses and a paycheck for their workers.

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Social Media Specialists Share Strategies And Principles

Wright-Patt and Greater Texas use lean on a virtual presence to provide real service and build brand value.

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Financial Wellness In Kentucky During The Coronavirus Crisis

Three anecdotes show how Abound Credit Union is turning purpose into action in the Bluegrass State.

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ACTing With Empathy

The ACT Model empowers credit unions to respond to member needs with empathy and lay the foundation for stronger relationships in the future.

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6 Lessons For Remote Leaders

It’s not easy to lead a team when members are dispersed across a city, state, or country. These tips will help take the pain out of off-site leadership.

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Disintermediation In The Time Of COVID-19

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

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An Open Letter To Credit Union Leaders & Directors

Now is the time for credit unions to distinguish themselves by being part of the solution to the challenges our society is facing.

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COVID-19 Checkup Calls: Nymeo Reaches Out By Phone

The suburban Maryland credit union is calling members to offer assurance and advice.

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The Case For Empathy In Trying Times

Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.

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3 Ways To Help Members Conquer A Crisis

Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.

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3 Ways To Support Employees When They Need It The Most

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.

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10 Best Practices For Working At Home

Callahan staffers offer this collection of tips from newbies and long-timers when it comes to being workers-in-residence.

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NC SECU Has Been Social Distancing Since Before It Was A Thing

The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.

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How Northwest Community Contains While Continuing

The Oregon credit union is sequestering staff while stressing continuing member service.

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3 Ways To Navigate The Corona Crisis

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

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Support For Small Businesses During The COVID-19 Crisis

Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.

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Social Media Do’s And Don’ts During COVID-19

Even as reality changes by the day, credit unions can provide stability and support to worried members.

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Coronavirus Takes This Boomer Where His iPhone Has Never Gone Before

A first mobile deposit begins a shift for many a member across the country as digital replaces physical in a pandemic’s wake.

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Pandemic Response: How 4 Credit Unions Cope With Coronavirus

BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.

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Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity. Trendwatch attendees walk away with an understanding of the industry’s role in the larger sphere of financial services as well as how to strengthen their own position in the credit union market. Find insight you won't find anywhere else weeks before the official NCUA data release.