Ideas In Action


The spread of the coronavirus in the United States has created a sense of urgency among many credit unions. Prepare your credit union's response using these best practices, policies, and discussions.

This page will serve as a hub for all of our current and future articles, webinars, and policies concerning the COVID-19 outbreak. Check back for new content weekly. Last updated March 31, 2020.


COVID-19 Checkup Calls: Nymeo Reaches Out By Phone

The suburban Maryland credit union is calling members to offer assurance and advice.

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The Case For Empathy In Trying Times

Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.

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3 Ways To Help Members Conquer A Crisis

Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.

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3 Ways To Support Employees When They Need It The Most

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.

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10 Best Practices For Working At Home

Callahan staffers offer this collection of tips from newbies and long-timers when it comes to being workers-in-residence.

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NC SECU Has Been Social Distancing Since Before It Was A Thing

The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.

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How Northwest Community Contains While Continuing

The Oregon credit union is sequestering staff while stressing continuing member service.

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3 Ways To Navigate The Corona Crisis

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

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Support For Small Businesses During The COVID-19 Crisis

Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.

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Social Media Do’s And Don’ts During COVID-19

Even as reality changes by the day, credit unions can provide stability and support to worried members.

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Coronavirus Takes This Boomer Where His iPhone Has Never Gone Before

A first mobile deposit begins a shift for many a member across the country as digital replaces physical in a pandemic’s wake.

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Pandemic Response: How 4 Credit Unions Cope With Coronavirus

BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.

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Pandemic Response Repository

The spread of the coronavirus in the United States has created a sense of urgency among many credit unions to review, update, or even create pandemic plans and policies. Explore this FREE resource for documents that credit unions have submitted in the hopes they can be used to support other credit unions in their response to this unprecedented event.

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Panel Discussion

Callahan & Associates hosted a virtual event featuring a panel of credit union leaders across the United States. Panel participants shared their plans and perspectives on the matter at hand including, but not limited to, personnel management, travel, disaster recovery, branch services, member impact, and more.

During this discussion, panel participants addressed questions in the following categories:

  • Operations
  • Employees
  • Members
  • Lessons Learned