Lending

Collections

By SWBC | Oct. 7, 2019

If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.

By Rebecca Wessler | Aug. 5, 2019

Five can't-miss data points this week on CreditUnions.com.

By E.C. Harrison | Aug. 5, 2019

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

 

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By SWBC | Aug. 5, 2019

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

By Marc Rapport | Jan. 28, 2019

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By SWBC | Nov. 5, 2018

Trained professionals help ensure credit union members receive quality services from a third-party collector.

By SWBC | Aug. 6, 2018

Software tools can help a credit union’s collection staff be more productive while providing better service.

Partner Perspective
Recovering Your Collection Costs

By Account Control Technology, Inc. | March 19, 2018

Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Marc Rapport | July 24, 2017

Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.