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Trained professionals help ensure credit union members receive quality services from a third-party collector.
Software tools can help a credit union’s collection staff be more productive while providing better service.
Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.
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Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.
Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.
Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.
Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.
Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.
A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.