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Software tools can help a credit union’s collection staff be more productive while providing better service.
Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.
Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.
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Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.
Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.
Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.
Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.
A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.