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Five can't-miss data points this week on CreditUnions.com.
Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
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The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.
Trained professionals help ensure credit union members receive quality services from a third-party collector.
Software tools can help a credit union’s collection staff be more productive while providing better service.
Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.
Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.
Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.
Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.