Lending

Collections

By SWBC | Nov. 2, 2020

A scalable solution for outsourcing collections can save up to 50% compared with in-house efforts.

By Sharon Simpson | July 13, 2020

Four credit unions share insights from their text messaging initiatives.

By Marc Rapport | June 22, 2020

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.

 

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By Erik Payne | June 4, 2020

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.

By SWBC | Feb. 3, 2020

Now is the time to evaluate your credit union’s collections operation.

By SWBC | Nov. 4, 2019

Properly vetting third-party collectors can ensure laws are followed and members are treated fairly.

By SWBC | Oct. 7, 2019

If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.

By Rebecca Wessler | Aug. 5, 2019

Five can't-miss data points this week on CreditUnions.com.

By SWBC | Aug. 5, 2019

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

By E.C. Harrison | Aug. 5, 2019

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By Marc Rapport | Jan. 28, 2019

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By SWBC | Nov. 5, 2018

Trained professionals help ensure credit union members receive quality services from a third-party collector.

By SWBC | Aug. 6, 2018

Software tools can help a credit union’s collection staff be more productive while providing better service.

Partner Perspective
Recovering Your Collection Costs

By Account Control Technology, Inc. | March 19, 2018

Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Marc Rapport | July 24, 2017

Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.

By Kaufman & Canoles | June 19, 2017

Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.

By Marc Rapport | Dec. 1, 2016

Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.

By SWBC | July 11, 2016

Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.

By SWBC | March 7, 2016

A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.

By SWBC | Dec. 7, 2015

Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.

By Sharon Simpson | Nov. 9, 2015

Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.

By Callahan & Associates | Sept. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | July 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Kaufman & Canoles | May 18, 2015

These four lawsuits can provide valuable lessons to the industry.

By Callahan & Associates | March 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Oct. 7, 2014

NBC, NYT pieces on collections give credit unions pause for thought.

By Aaron Pugh | Dec. 31, 2012

Element Federal has lessons for all credit unions when it comes to innovation.

By Rebecca Wessler | Jan. 7, 2010

SECU's effective lending strategy keeps members first and never gets too complicated.