Loan Servicing

By Callahan & Associates | Sept. 22, 2017

In this webinar, John Felton, President and CEO of Southern Chautauqua Federal Credit Union discusses how the credit union's high engagement strategy enables it to take on lower-grade paper.

By Marc Rapport | May 1, 2017

A Cleveland credit union is one of only seven of its size in the country that makes auto leases, and it does a lot of them.

By Sharon Simpson | Dec. 19, 2016

University Credit Union in Orono, ME, creates new positions and titles to streamline its lending environment.


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By CU Student Choice | July 25, 2016

Low rate environment and soaring student debt lead to growing refinance boom in student lending.

By Marc Rapport | June 14, 2016

Empowering and engaging potential new homeowners and honoring obligations to military borrowers get close scrutiny at opening day of NAFCU’s annual conference.

By E.C. Harrison | Nov. 16, 2015

SECU of Maryland’s move to bring its business lending operations in-house resulted in a return on investment in the range of 250 to 300 basis points.

By Timothy Kolk | Nov. 9, 2015

There are three broad credit card management options that carry their own advantages and considerations.

By IMM: The eSignature Company | Nov. 9, 2015

Making it easy to modify loans increases yield and revenue while building loyal relationships to last beyond the original note.

By Marc Rapport | Oct. 22, 2015

Not all dark waters as TRID changes take effect and HMDA changes announced, but much work remains.

By Marc Rapport | June 11, 2015

Call it what you will, CFPB's promise to go easy on mortgage disclosure changes provides some temporary relief.

By Elan Financial Services | March 2, 2015

Effective underwriting facilitates two primary benefits: driving profitable loan growth and engaging members.

By Ellie Mae | March 2, 2015

Credit Unions should consider these four tips to make sure they're ready for the change.

By Callahan & Associates, Inc. | Jan. 30, 2015

Jon Paukovitch from Ent Federal Credit Union describes the Realtor education classes that propel its successful mortgage origination program.

By Marc Rapport | Oct. 7, 2014

NBC, NYT pieces on collections give credit unions pause for thought.

By Alix Patterson | May 3, 2013

By Andrew Bolton | April 5, 2013

By remaining vigilant of interest rate risk and implementing mitigation strategies, credit unions can continue to safely provide great mortgage options to members.

By Drew Grossman | April 4, 2013

Video conferencing offers members the right mix of efficiency and personalization.

By Yun Ma | April 2, 2013

San Francisco Federal Credit Union increased loan volume 12% by identifying shortcomings within both the institution and market.

By Bailey Reutzel | Sept. 24, 2012

Environmentally friendly Vermont State Employees explores loan options to help members retrofit their homes for savings.

By Rebecca Wessler | June 12, 2012

Get an in-depth perspective on Members 1st Federal Credit Union's successful lending strategies.

By Aaron Pugh | March 5, 2012

A Connecticut credit union demonstrates how sometimes the most effective networks are the ones you build yourself.

By Rebecca McClay | Oct. 31, 2011

Fort Worth Community Credit Union’s three-year-old program has helped boost its auto loans by 37% in the third quarter.

By Rebecca McClay | June 20, 2011

As the structure of the financial services system evolves with the economic recovery, credit unions are poised to become the community lenders of the 21st Century.

Ready to Go

By Thomas Cullen | May 16, 2011

FirstLook credit unions show solid performance in first quarter 2011.

By Fannie Mae | April 25, 2011

Whole loan sales are a straightforward and simple secondary market transaction.

By Aaron Pugh | March 28, 2011

Achieving success on and off the balance sheet is possible but requires strategic positioning.

By Rebecca Wessler | Feb. 28, 2011

Near-record ROA. Loan growth. Addition of services. What the industry can learn from a Midwestern credit union.

Find Your Way

By Aaron Pugh | Jan. 20, 2011

10 credit union leaders in mortgage servicing portfolios.

Paradigm Shift

By Rebecca Wessler | Jan. 10, 2011

What would your credit union do if it lost one-third of its lending portfolio? Creighton Federal Credit Union rolled with the punches.

Partner Perspective
You’ve Got Earning Potential!

By myCUmortgage | Aug. 16, 2010

Increase your earning potential by putting the right people in the right positions.

By Rebecca Wessler | June 15, 2010

Community First Credit Union keeps its focus on community members in and outside of the cooperative.

By Chris Tissue | April 1, 2010

This edition is brought to you straight from the corporate communities that use this holiday to have a little fun and show some personality. And from the letters C and U.

By Rebecca Wessler | Jan. 7, 2010

SECU's effective lending strategy keeps members first and never gets too complicated.

By Nick Connors | Aug. 24, 2009

FirstLook Second Quarter data shows strong performance and annual growth rates for credit unions with assets between $500 million and $1 billion.

By | Aug. 10, 2009

In today's market, having a true understanding of your organization's mortgage loan portfolio can be one of the keys to weathering the current turmoil.

By Brooke C. Stoddard | June 22, 2009

Watching for traps and taking advantage of opportunities: an interview with Hank Sigmon, CFO of First Tech Credit Union, Beaverton, Oregon

By Alix Patterson | April 13, 2009

Starting with the September 30, 2008 call report, credit unions were required to report their loan modification efforts. The data show that not all credit unions are reporting modifications and delinquency the same way but it does point to a growing challenge facing the industry. Here’s a brief look at the numbers in 5 easy-to-understand charts.

By Hunter Moss | Oct. 27, 2008

Developed by a cross-section of credit union stakeholders and spearheaded by the Credit Union Housing Round Table (CUHRT), a working document released today outlines a key credit union mortgage relief initiative.

By Callahan & Associates | Oct. 13, 2008

Robin Simmons from Desert School CU discusses ways to assist members with mortgage troubles.

By Callahan & Associates | Oct. 1, 2008

By ALM First Financial Advisors | Sept. 29, 2008

By now, it’s yesterday’s news that the U.S. Treasury, in conjunction with the Federal Housing Finance Agency (FHFA), have temporarily taken over Fannie Mae and Freddie Mac, placing both government-sponsored enterprises (GSEs) in conservatorship.

By Dane Coalson | Sept. 22, 2008

With their region devastated and all of their branches rendered inoperable, Navigator found a way to triumph over the destruction wrought by Hurricane Katrina.

By Mike Weber | Sept. 1, 2008

Members 1st FCU finds early success with recent launch of private student lending solution.

By Lydia Cole | Sept. 1, 2008

Chartered in 1935, Justice Federal serves as the Department of Justice, its associated agencies including the FBI and DEA, the Department of Homeland Security, the Courts of the District of Columbia and law enforcement affinity groups.

By | July 28, 2008

The benefits that credit unions can gain by strategically deploying Internet-based mortgage-origination technology include saving time, improving productivity and growth.

By Emigrant Mortgage Company | June 23, 2008

Learn how New York based Emigrant Mortgage Company (Emigrant), a private portfolio lender, can develop a customized borrowing program for your credit union member needs.

By Mortgage Cadence | Nov. 5, 2007

By stimulating interest in mortgage issues now before financial crisis has landed on your members’ front doors, your credit union can help make a difference.

By Mike Werstuik | July 30, 2007

With headlines of subprime abuses flooding the front pages of newspapers recently, how are credit unions stepping up and helping members who are struggling with their mortgages?

By Peter Sainato | March 13, 2007

Peter Sainato discusses ways to help boost member value in your credit union.

By My Credit Union | March 5, 2007

A growing mortgage portfolio might bring loan-servicing challenges such as technology, staffing limitations, and increased regulatory requirements. A smart solution is sub-servicing.

By Mortgage Cadence | Nov. 6, 2006

Choose wisely if you are considering either being a portfolio servicer or outsourcing servicing to a third party. There are critical questions to consider in either case.

By My Credit Union | June 5, 2006

Before your credit union decides to sell its real estate loans or determines which servicing arrangement will be used, it’s important to understand the value of your servicing rights and the impact of retaining or releasing them.