READ & WATCH

Marketing

Visit Marketing to learn about credit unions strategies to attract members. Find vetted practices on branding, PR, social media, new member onboarding, financial wellness, engagement, and more.

By Samantha Cristobal | June 27, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.

By Kony | June 24, 2019

Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.

By Alexandra Gekas | June 24, 2019

These key do’s and don’ts will help any credit union build a superior member experience program in a snap.

 

Is Your Inbox Missing Out?

Sign up for the CreditUnions.com free newsletter and be the first to read our newest coverage of credit union strategies and insights.

sign up today

 

 

By Rebecca Wessler | June 17, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | June 17, 2019

To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.

By Doxim Inc. | June 12, 2019

Join Doxim as we discuss how a well planned and integrated CCM strategy can break down communication silos and ensure a customer-centric approach whenever and wherever your members engage with you.

By Callahan & Associates, Inc. | June 5, 2019

Join Callahan & Associates and Rachel Van Noord, director of community outreach for BECU, for an interactive discussion about the Washington credit union’s Member Summit.

By SWBC | June 3, 2019

Having a system in place helps effectively address causes and lowers the risk of reputational damage.

By E.C. Harrison | June 3, 2019

This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.

By Rebecca Wessler | June 3, 2019

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | June 1, 2019

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.

By Rebecca Wessler | May 28, 2019

Five can't-miss data points this week on CreditUnions.com.

By Maya Neuman | May 27, 2019

First quarter performance data points toward a rise in membership and loan and share balances.

By Sharon Simpson | May 20, 2019

A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.

By Rebecca Wessler | May 13, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | May 13, 2019

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By Marc Rapport | May 13, 2019

The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.

By Callahan & Associates, Inc. | May 8, 2019

Join Callahan & Associates and Holly Smith, vice president of marketing at Heritage FCU, for this interactive webinar about the credit union’s referral program, how the cooperative is evaluating its results, and which criteria it is changing in the future.

By E.C. Harrison | May 7, 2019

Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”

By Phylicia Atkins | May 7, 2019

The first few days of membership can make or break the entire member experience. Follow these steps to provide lasting value that fosters a long-term relationship.

By Samantha Cristobal | May 6, 2019

More Americans are turning to credit unions and their member-focused, non-profit financial model.

By Marc Rapport | May 6, 2019

JPMorgan Chase ding at millennials falls far short of the mark, unless its aim was to stereotype and insult our largest generation.

By Rebecca Wessler | May 6, 2019

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | April 30, 2019

Air Academy FCU’s biannual events engage employees and give community members something to smile about.

By Marc Rapport | April 29, 2019

Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.

By Doxim Inc. | April 24, 2019

Has your credit union evolved its MX strategy to match these changing member expectations? Is your CU providing members with a single integrated experience? And if not, how do you get started?

By Rebecca Wessler | April 23, 2019

April is National Credit Union Youth Month. To help young members picture a brighter financial future, Callahan employees spill on strategies that have worked for them.

By E.C. Harrison | April 22, 2019

First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.

By Rebecca Wessler | April 22, 2019

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | April 4, 2019

Join Callahan & Associates and Kris VanBeek, CEO of USAlliance Financial FCU, for a live discussion about the New York’s cooperative’s “Live Life Fully” motto. Learn how the credit union has incorporated the brand concept into everything from marketing campaigns to internal practices and hear how members have reacted to it.

By Callahan & Associates | April 2, 2019

Join guest speaker Jeff Fromm, author of best selling book - Marketing to Generation Z and a regular contributor to Forbes, for a discussion on the needs of the next generation.

By Aman Johal | April 1, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.

Feature
The Road Ahead

By Rebecca Wessler | April 1, 2019

Twelve finalists across three categories show what it means to push the leading edge in credit union technology.

By Marc Rapport | April 1, 2019

The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Rebecca Wessler | April 1, 2019

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Callahan & Associates, Inc. | March 19, 2019

Join Callahan & Associates and Tracy Szarzi-Fors, vice president of marketing and business development at Wright-Patt Credit Union, for an interactive discussion about how the Ohio cooperative is helping members create actionable plans to achieve financial flexibility and freedom.

By Marc Rapport | March 18, 2019

Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.

By Marc Rapport | March 15, 2019

Credit unions called to expand the work of financial inclusion to a widening sea of faces.

By Erik Payne | March 11, 2019

The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.

By E.C. Harrison | March 11, 2019

Three credit unions offer five ways to approach member experience and build successful programs.

By Sharon Simpson | March 4, 2019

Based on member feedback, BECU now incorporates financial education into its annual meeting.

By Marc Rapport | March 4, 2019

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Maya Neuman | March 1, 2019

Credit unions increased member value through lending, savings, community support, and more.

By Callahan & Associates | Feb. 28, 2019

Join the CreditUnions.com team for our Innovation Series, where four hand-picked mobile solutions providers share their innovations with you.

By E.C. Harrison | Feb. 25, 2019

Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.

By Erik Payne | Feb. 25, 2019

A high-yield savings account allows members and a credit union to achieve their savings goals.

By Callahan & Associates | Feb. 20, 2019

Join the CreditUnions.com team for our Innovation Series, where four hand-picked member solutions providers share their innovations with you.

By Rebecca Wessler | Feb. 19, 2019

Five can't-miss data points this week on CreditUnions.com.

By Aman Johal | Feb. 14, 2019

Find out how credit unions performed in 2018, 10 years after the economic downturn.

By Rebecca Wessler | Feb. 11, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Feb. 11, 2019

Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.

By Marc Rapport | Feb. 11, 2019

This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.

By Samantha Cristobal | Feb. 11, 2019

Total dividends are on track to increase 30.5% as credit unions take advantage of the rising interest rate environment.

By Erik Payne | Feb. 6, 2019

One study shows opportunity for credit union service in the year ahead.

By Marc Rapport | Feb. 4, 2019

An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.

By Rebecca Wessler | Feb. 4, 2019

Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Aman Johal | Jan. 31, 2019

Member relationships run deep at U.S. credit unions. Test your fourth quarter knowledge of these three fundamental member metrics.

By Erik Payne | Jan. 28, 2019

Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.

By Alexandra Gekas | Jan. 23, 2019

Google constantly changes its algorithm. How can credit unions keep their local searches competitive? Check out these tips for the new year.

By Marc Rapport | Jan. 14, 2019

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.

By Erik Payne | Jan. 7, 2019

Credit unions must strike the right balance between the risks they take and the rewards they seek.

By Marc Rapport | Jan. 7, 2019

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Sharon Simpson | Jan. 7, 2019

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By Rebecca Wessler | Jan. 7, 2019

This past year, leaders at Callahan & Associates have noted several recurring themes that the firm has identified as opportunities for 2019.

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Aman Johal | Jan. 1, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.

By Erik Payne | Jan. 1, 2019

Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.

By Erik Payne | Jan. 1, 2019

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

By Maya Neuman | Jan. 1, 2019

Maine credit unions reported strong loan growth in the third quarter of 2018. Member relationships in the state strengthened as credit unions reported growth in both average share and loan balances.

By Marc Rapport | Dec. 24, 2018

Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.

By Rebecca Wessler | Dec. 24, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 18, 2018

Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.

By Rebecca Wessler | Dec. 17, 2018

Five can't-miss data points this week on CreditUnions.com.

By Paul Woodruf | Dec. 17, 2018

A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”

By Samantha Cristobal | Dec. 17, 2018

New members as well as new relationships grew at U.S. credit unions in the third quarter of 2018.

By Alexandra Gekas | Dec. 17, 2018

Credit unions across the country spread cheer on social media.

By Rebecca Wessler | Dec. 10, 2018

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 10, 2018

From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.

By Rebecca Wessler | Dec. 3, 2018

Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Symitar | Dec. 3, 2018

Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.

By Callahan & Associates | Nov. 29, 2018

When WSECU celebrated its 60th anniversary in 2017, it marked the occasion with an initiative that gave employees $60 to do something good across the WSECU footprint. Learn more about this effective approach to increasing community involvement during the holiday season.

By Aman Johal | Nov. 28, 2018

Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.

By Aman Johal | Nov. 28, 2018

Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.

By Marc Rapport | Nov. 26, 2018

The New Mexico credit union’s year-round financial wellness and literacy efforts take on even more meaning this time of year.

By E.C. Harrison | Nov. 26, 2018

Marketing leaders from three credit unions share strategies for how they nurture positive reviews, respond to negative ones, and retain members.

By Marc Rapport | Nov. 26, 2018

For the credit union movement — and its history of community volunteerism and charitable give back — any day can be Giving Tuesday.

By Callahan & Associates | Nov. 20, 2018

Join Callahan & Associates and Deidre Davis, chief marketing officer for MSUFCU, for an interactive discussion about the credit union's pop-up branch and key learnings from the two-week experiment.

By Sharon Simpson | Nov. 19, 2018

Dupaco Community offers an annual payout to members who save, borrow, spend, and use ancillary services at the credit union.

By Sharon Simpson | Nov. 17, 2018

The Palmetto State cooperative encourages small businesses to think big with banking, management, and consulting services.

By Aman Johal | Nov. 15, 2018

Membership growth, earnings gap, and lending market share — find out how credit unions performed in the third quarter.

By Aman Johal | Nov. 13, 2018

The movement’s membership base is growing. How are credit unions responding?

By Erik Payne | Nov. 5, 2018

How a piece of physical collateral educated members on the benefits of digital wallets and increased card usage at the same time.

By Rebecca Wessler | Oct. 29, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Oct. 29, 2018

The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.

By Marc Rapport | Oct. 29, 2018

Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.

By Rebecca Wessler | Oct. 16, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Callahan & Associates | Oct. 16, 2018

Join Alix Patterson, partner at Callahan & Associates, for a discussion about how credit unions are bringing members into the conversation and taking action to ensure their cooperatives remain all about their members.

By Maya Neuman | Oct. 15, 2018

Credit unions attracted new members and deepened relationships in the second quarter of 2018.

By Marc Rapport | Oct. 8, 2018

Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Rebecca Wessler | Oct. 8, 2018

Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Sam Taft | Oct. 1, 2018

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.

By Marc Rapport | Oct. 1, 2018

Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.

By Aman Johal | Oct. 1, 2018

As the industry looks for ways to accelerate deposits, it appears Iowa credit unions are ahead of the curve with higher than average share growth.

By Callahan & Associates | Sept. 26, 2018

Rebecca Freeman, associate vice president of marketing for Silver State Schools Credit Union, will discuss the credit union's student savings program.

By Madison Harbin | Sept. 20, 2018

Credit unions can take a page from restaurant playbooks when it comes to optimizing their online presence.

By Deeba Izadpanah | Sept. 19, 2018

It’s 2018. Is a text back and pizza too much to ask?

By Marc Rapport | Sept. 17, 2018

Town & County cuts back on traditional media, scraps fees, improves processes, and deepens its community engagement.

Partner Perspective
The 3 Key Drivers Of Loyalty

By Member Loyalty Group LLC | Sept. 17, 2018

How loyalty measures ties to member satisfaction and financial results.

By Rebecca Wessler | Sept. 3, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Sept. 3, 2018

Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | Aug. 29, 2018

An informal office poll attempts to identify differences in attitudes on paper payments.

By Samantha Cristobal | Aug. 28, 2018

As membership climbs higher, the variety and number of accounts members hold also rises.

By Brianne Aiken | Aug. 27, 2018

Plus, four reasons other millennials have trouble doing the same.

By Liz Furman | Aug. 27, 2018

Different generations require different conversations. This interactive series shows how credit unions can serve all ages.

By Maya Neuman | Aug. 22, 2018

Credit unions attracted new members and deepened relationships in the second quarter of the year.

By Erik Payne | Aug. 22, 2018

Loans, liquidity, and credit union love. How did credit unions perform in the second quarter?

By Rebecca Wessler | Aug. 20, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Liz Furman | Aug. 20, 2018

Different generations require different conversations. This interactive series shows how credit unions can serve all ages.

By Erik Payne | Aug. 16, 2018

How Las Colinas FCU’s student-run branches in area elementary schools help hone a savings habit.

By Erik Payne | Aug. 15, 2018

Innovations FCU responds to 100% of online reviews within one minute on average. Sometimes that’s a ‘like.’ Other times, it’s a reply from the CEO.

By Rebecca Wessler | Aug. 13, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Alexandra Gekas | Aug. 13, 2018

Modern marketing connects on values, not stuff. Credit unions can do that by telling their story better.

By Liz Furman | Aug. 13, 2018

Different generations require different conversations. This interactive series shows how credit unions can serve all ages.

By Callahan & Associates | Aug. 9, 2018

A panel of Callahan millennials discuss how credit unions can better understand and engage first-time home-buyers.

By Erik Payne | Aug. 8, 2018

Homebuying can be scary. Jeanne D’Arc’s housewarming parties help members cut loose and celebrate a new stage of life.

By Liz Furman | Aug. 7, 2018

Different generations require different conversations. This interactive series shows how credit unions can serve all ages.

By Fannie Mae | Aug. 6, 2018

How BECU uses Fannie Mae HomeReady Mortgage program and financial education to enable members to buy their homes.

By Rebecca Wessler | Aug. 1, 2018

Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | July 30, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Rebecca Wessler | July 23, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | July 23, 2018

A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.

By Ted Goldwyn | July 23, 2018

CommonWealth Central strikes a chord with a campaign that builds excitement among staff, members, and community.

By Callahan & Associates, Inc. | July 16, 2018

Join Kelsey Balcaitis, community education director for A+ Federal Credit Union, and Callahan & Associates for a discussion about how the credit union supports financial literacy, the value of promoting financial literacy to local youth, and best practices in program management.

By Rebecca Wessler | July 16, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Aman Johal | July 16, 2018

Credit union membership reached a new high, and first quarter growth was the highest it’s been in 15 years.

By Marc Rapport | July 9, 2018

When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.

By Erik Payne | July 9, 2018

New technology at Pioneer FCU offers two ways members can bank on their own time.

By Samantha Cristobal | July 9, 2018

Despite numbering only 19, credit unions in Vermont turned out an impressive performance.

By Rebecca Wessler | July 2, 2018

Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | July 2, 2018

Counseling and lending go hand-in-hand in Border FCU’s financial empowerment program.

By Rebecca Wessler | July 2, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | July 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | July 1, 2018

Three in-school branches at area high schools help student staffers develop real-world skills and foster financial knowledge.

By Erik Payne | July 1, 2018

How Jeanne D’Arc makes a difference to those it serves.

By Erik Payne | July 1, 2018

Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.

By Rebecca Wessler | June 25, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | June 25, 2018

An updated LOS operating system prompted TruStone Financial to re-evaluate its own loan processes.

By | June 25, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | June 25, 2018

The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.

By Callahan & Associates | June 21, 2018

Join Anita Newton, chief innovation officer for CommunityAmerica Credit Union, and Callahan & Associates for a discussion about how the credit union's innovation lab puts member experience first and what the cooperative has learned about developing tools that members will adopt.

By Chris Howard | June 19, 2018

Two conferences this spring bring to light five ideas that credit unions can use.

By Samantha Cristobal | June 18, 2018

Positive net member growth and product penetration paint a pretty picture of the credit union movement’s progress.

By Callahan & Associates | June 11, 2018

Join Callahan & Associates and Gene Pelham, CEO of Rogue Credit Union, for a discussion on the credit union's ownership account.

By Rebecca Wessler | June 4, 2018

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | May 29, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | May 28, 2018

Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.

By James Major | May 28, 2018

Clearview FCU has launched an enterprise-wide strategy to engage and delight members.

By Rebecca Wessler | May 21, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | May 21, 2018

Silver State Schools’ savings program has helped students in low-income schools tuck away more than $250,000 in five years.

By Madison Harbin | May 14, 2018

Credit unions can use consumer complaints to differentiate themselves from their competition.

By Erik Payne | May 14, 2018

A+ FCU partners with local Scout troops to teach young people how to take charge of their financial future.

By Harland Clarke | May 14, 2018

Alerts, seamless experiences, and turnkey deployment comprise this holistic approach.

By Marc Rapport | May 9, 2018

An AI demonstration, millennial matters, and whacking fraud moles captured attention on Tuesday at Card Forum 2018.

By Liz Furman | May 7, 2018

Credit unions headquartered in the Central Region reported more loan accounts per members than those headquartered in other states. In what other areas did these cooperatives excel?

By Erik Payne | May 7, 2018

Three Callahan millennials talk about what it takes to buy a home, from the emotional connection to setting long-term savings goals.

By Erik Payne | May 1, 2018

Veterans programs, financial wellness, and food donation are three ways the Kentucky credit union serves its local citizens.

By Sharon Simpson | May 1, 2018

A new member experience initiative at CommunityAmerica Credit Union puts the future of members into the hands with the most skin in the game — their own.

By Ian Melhorn | April 30, 2018

What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.

By Rebecca Wessler | April 30, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | April 30, 2018

Oregon State Credit Union shares how it works to improve the lives of America’s consumers.

By Maya Neuman | April 30, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 4: The gig economy.

By Samantha Cristobal | April 25, 2018

Even with preparation, middle school students are surprised to see how tight real-life budgets can pull.

By Erik Payne | April 23, 2018

To go along with a name change, this Illinois credit union shifted its overall culture.

By Rebecca Wessler | April 23, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | April 17, 2018

The #StopMoneyShaming campaign originating from Philadelphia is one example of the nationwide efforts the movement is leading.

By Rebecca Wessler | April 16, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Samantha Cristobal | April 16, 2018

Looking at the industry's average member relationship, accounts per member, and dividend payout shows the bond credit unions and members share in 4Q17.

By Rick Leander | April 11, 2018

Every detail in the member experience sends a message about how they should act. Thoughtful tweaks on the credit union’s part can lead to smarter choices from members.

By Liz Furman | April 9, 2018

No credit union exists solely to serve millennials ... yet. However, making up First Millennial Credit Union brought to light what its creators really want from a financial institution.

By Marc Rapport | April 9, 2018

The “Guy in Flannel” series is the latest in a creative venture into market engagement and financial literacy for Virginia Credit Union.

By Sharon Simpson | April 9, 2018

A new name and standout Super Bowl commercial isn’t the only way Desert Financial is making a splash in 2018.

By Alix Patterson | April 2, 2018

It’s time to ask questions and think strategically about how to help this fast-growing segment of the American workforce.

By Chris Howard | April 2, 2018

A common bond across space and time is still a bond. Credit unions must make the case for millennials and beyond.

By SWBC | April 2, 2018

Mini-houses, alternative leasing options, robust apps, are just part of the opportunity and challenges for serving a generation about to inherit trillions.

By Sharon Simpson | March 30, 2018

In episode No. 921, Callahan consultant Sharon Simpson sits down with Mike Lawson to talk money management for teens.

By Erik Payne | March 30, 2018

How First Millennial Credit Union got its start and runs its business.

By Marc Rapport | March 28, 2018

Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.

By Sharon Simpson | March 28, 2018

How one Wisconsin credit union encourages members to reduce debt and improve their debt-to-income ratio.

By Maya Neuman | March 26, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 3: Workforce automation.

By Victoria Taylor | March 26, 2018

This millennial couple is moving into a mortgage. Follow their first-time homebuyer story.

By Marc Rapport | March 19, 2018

Feedback from Callahan’s 2018 Executive Outlook Survey identifies industry challenges and opportunities for the months ahead.

By Rebecca Wessler | March 19, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | March 12, 2018

Credit unions face enough perceptual barriers to growing membership. Returned mail fees and census tracts don’t need to be among them.

By Rebecca Wessler | March 6, 2018

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Aman Johal | March 5, 2018

Early data trends help leaders prepare for year-end analysis.

By Samantha Cristobal | March 5, 2018

As the movement adds members, relationships and market share also increase.

By Samantha Cristobal | March 1, 2018

Both the average share balance and average share accounts per member for New York credit unions was higher than national averages.

By Samantha Cristobal | March 1, 2018

Get the garden party started by finding these spring-y credit union names.

By Callahan & Associates | Feb. 26, 2018

Join Steven Devan, CEO, and Paul Schnaubelt, Board Chairman of Easy County Schools FCU for a discussion on how to invigorate a closed field of membership.

By Rebecca Wessler | Feb. 26, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | Feb. 26, 2018

Why Desert Financial promoted its name change with a Super Bowl ad starring Alice Cooper.

By Victoria Taylor | Feb. 26, 2018

This millennial couple is moving into a mortgage. Follow their first-time homebuyer story.

By Chris Howard | Feb. 26, 2018

If members don’t think their credit union is relevant, sooner or later, it won’t be.

By Erik Payne | Feb. 14, 2018

Why human experiences outweigh plastic tchotchkes every day of the week.

By Rebecca Wessler | Feb. 12, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Wacom | Feb. 12, 2018

Credit unions are well positioned to implement blockchain technology in the coming years but how will this impact the technology investments credit unions are making today?

By Sharon Simpson | Feb. 12, 2018

A Gen X mother shares three ways any parent, or financial institution, can encourage money management.

By Rebecca Wessler | Feb. 5, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Jon Jeffreys | Feb. 5, 2018

Get relevant or crash to the ground. Choose wisely.

By Erik Payne | Feb. 5, 2018

Four Callahan marketers weigh in on branding, humor, and wiener dogs.

By Erik Payne | Jan. 24, 2018

Callahan’s dog owners talk responsibility, finances, and decision-making.

By Jon Jeffreys | Jan. 23, 2018

The CEO of the world’s largest investment house says businesses must prove they’ve got more in mind than short-term plays.

By Erik Payne | Jan. 22, 2018

BECU’s financial reality fairs teach high schoolers about the challenges of adulthood.

By Jay Johnson | Jan. 18, 2018

Visits with management teams at six credit unions uncovered different riffs on the same theme: Now’s the time and we’re the people.

By Marc Rapport | Jan. 18, 2018

ADA website demand letters and lawsuits leave the movement seeking regulatory relief through more regulation.

By Alix Patterson | Jan. 17, 2018

When was the last time your credit union asked members what they want? Bringing them into the conversation is one way to develop a truly member-centric lens.

By Erik Payne | Jan. 15, 2018

How a small San Diego credit union uncovered a novel way to catch the attention of non-members.

By Ian Melhorn | Dec. 25, 2017

Membership at the nation's credit unions expands, and the average member relationship deepens.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Rebecca Wessler | Dec. 25, 2017

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 18, 2017

Credit unions offer holiday-based financial tips that focus on year-round financial wellness.

By Marc Rapport | Dec. 18, 2017

The venerable holiday savings plan still helps thousands save millions each year at credit unions across the land.

By Rebecca Wessler | Dec. 12, 2017

Four can’t-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Dec. 4, 2017

Four can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 4, 2017

How two credit unions found truth and happiness in their search for a new core processing partner.

By Ian Melhorn | Dec. 4, 2017

The robust data contained in Callahan’s annual Market Share Guide offers multiple ways to assess the value of core processors.

By Erik Payne | Dec. 1, 2017

A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.

By Maya Neuman | Dec. 1, 2017

As rosters at credit unions grow, it is important credit unions ensure members are fully using all their cooperatives have to offer.

By Ian Melhorn | Dec. 1, 2017

California credit unions outperformed national averages on both sides of the balance sheet. Average loan balance, average share balance, and average member relationship were all higher than the national averages.

By Liz Furman | Dec. 1, 2017

To say goodbye to this quarter’s Strategy & Performance, find the 14 credit unions whose names are reminiscent of Europe.

By Sophia Giulajan | Nov. 30, 2017

One Callahan millennial explains why she tends bar in addition to her 9-to-5.

By Rebecca Wessler | Nov. 27, 2017

Five can’t-miss data points this week on CreditUnions.com.

By Salvador Lopez | Nov. 27, 2017

Online reviews have an outsized impact on a credit union’s bottom line. Here are a few do’s and don’ts for responding to this digital feedback.

By Maya Neuman | Nov. 21, 2017

Student lending at credit unions was up 13.7% in third quarter 2017.

By Rebecca Wessler | Nov. 20, 2017

Four can’t-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | Nov. 16, 2017

In this webinar, Amanda Lunger, chief marketing and sales officer for Central Willamette Community, discusses the credit union's campaigns designed to attract deposits and keep up with it's eight consecutive quarters of double digit loan growth.

By Erik Payne | Nov. 15, 2017

One millennial wonders if he will have to rent for the rest of his life.

Understanding the role of family and technology can go a long way toward becoming the trusted agent for that most major of purchases.

By Marc Rapport | Nov. 13, 2017

An Idaho credit union uses credit score analysis to build long-term relationships and the loan portfolio.

By Callahan & Associates, Inc. | Nov. 8, 2017

Callahan & Associates and Tom Wilson, senior vice president of enterprise data and analysis at OneAZ, discuss the credit union's development of it's data lake, the strategy behind it, and the return OneAZ has already realized.

By Rebecca Wessler | Nov. 6, 2017

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | Nov. 6, 2017

Member check-ins through the online review site helps Financial Partners move up in search results.

By Madison Harbin | Nov. 2, 2017

We want financial success. Here’s how credit unions can help us get there.

By Rebecca Wessler | Oct. 30, 2017

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | Oct. 30, 2017

A marketing campaign at a Kentucky credit union makes member communication a top priority.

By Rebecca Wessler | Oct. 23, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Maya Neuman | Oct. 17, 2017

This millennial wants plastic with the right mix of rewards, security, and budgeting tools.

By Callahan & Associates | Oct. 13, 2017

Callahan & Associates and Katie Grindeland, Senior Vice President of Marketing and Communications at TruStone Financial discuss how the credit union conceived and executed their “Neighborgood” campaign.

By Erik Payne | Oct. 10, 2017

Patelco Credit Union shares how it uses Glassdoor reviews and ratings to shore up the organization’s HR efforts.

By Callahan & Associates | Oct. 6, 2017

Listerhill Credit Union's marketing director, Chris Anderson, and Callahan & Associates discuss how the credit union re-defined their brand and educated employees at all levels on how they could have a positive impact on that effort.

By Mike Zaleski | Oct. 2, 2017

I am a veteran, and Navy Federal’s “Millennials and Their Money” highlights something I know to be true.

By Alexandra Gekas | Oct. 2, 2017

A total online brand presence now trumps corporate websites and slick branch locations when it comes to building credibility.

By Erik Payne | Oct. 2, 2017

Hope and Latino Community credit unions share products expanding homeownership in communities of color.

By CU Student Choice | Sept. 25, 2017

The hottest employee benefit of 2017 could be a new opportunity for credit unions.

By Marc Rapport | Sept. 25, 2017

OneAZ Credit Union’s “data lake” provides a single, comprehensive view of member relationships.

By Rebecca Wessler | Sept. 18, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | Sept. 18, 2017

MSUFCU looks inward to identify sticky products and save members millions.

By Erik Payne | Sept. 11, 2017

Callahan’s millennials weigh in on Debitize, a service that promises to make a credit card act like a debit card.

By SWBC | Sept. 11, 2017

Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.

By Victoria Taylor | Sept. 6, 2017

This millennial couple is moving into a mortgage. Follow their first-time homebuyer story.

By Jon Jeffreys | Sept. 4, 2017

Small can be mighty when it comes to stealing market share and serving it better than the banks.

By Maya Neuman | Sept. 1, 2017

In the past year alone, U.S. credit unions have attracted more than 4.5 million net new members.

By Liz Furman | Sept. 1, 2017

Hawaiian credit unions are performing well in mortgage, auto loans, and regular savings products; however, financial cooperatives in the Aloha State have an opportunity to increase members relationships further via loans and long-term saving products.

By Erik Payne | Sept. 1, 2017

Find the 10 school employees credit unions hidden in this crossword puzzle.

By Erik Payne | Aug. 28, 2017

An investigation into whether millennials should take responsibility for killing homeownership.

By Erik Payne | Aug. 23, 2017

Member, first mortgage, and share growth. How did credit unions perform in the second quarter?

By CU Student Choice | Aug. 21, 2017

In 2008, credit unions began dipping their toes into what many considered to be the treacherous waters of private student lending. More than nine years later, credit unions are charting a positive course.

By Marc Rapport | Aug. 21, 2017

A southern Louisiana credit union combines collections with counseling to improve loan performance as well as members’ lives.

By Rebecca Wessler | Aug. 21, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Alexandra Gekas | Aug. 17, 2017

In episode 790, Mike Lawson speaks with Callahan's director of marketing and engagement Alexandra Gekas about CUBrandMonitor, the all-in-one solution that helps credit unions manage their online brand reputation.

By Callahan & Associates | Aug. 15, 2017

In this webinar, Mark Michaels, SVP and chief technology officer at San Francisco Federal Credit Union, discusses how the California cooperative tests accessibility and ensures updated web pages and apps remain visible and accessible to all members.

By Salvador Lopez | Aug. 8, 2017

Make your credit union's branches stand out in a sea of search results. Follow these four tips to ensure potential members find your branches when searching online for financial services.

By Rebecca Wessler | Aug. 7, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | Aug. 7, 2017

Pen Air’s marketing dashboard serves as a communication tool for upper management and offers speaking points on reasons to join the credit union.

By Callahan & Associates | Aug. 3, 2017

Callahan & Associates and Jessica Schindel, marketing specialist and Your Voice spokesperson for Community 1st, discuss the history of the credit union's young adult efforts.

By Erik Payne | Aug. 1, 2017

These cooperatives serve the financial and the spiritual needs of members.

By Meghan Sink | July 27, 2017

This generation has other long-term goals when it comes to their finances.

By Callahan & Associates | July 26, 2017

Callahan & Associates and Susan Green, SVP of Marketing for Elevations Credit Union, discuss Elevation's Adventures in Localism campaign, including how Elevations sets goals and measures success in social media.

By Meghan Sink | July 25, 2017

Brand loyalty is weak among millennial consumers, but a new take on the concept is taking shape.

By Rebecca Wessler | July 24, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | July 24, 2017

Listerhill’s 2016 branding campaign introduced a new mission, vision, and values that underscore the credit union’s community impact.

By Rebecca Wessler | July 17, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | July 17, 2017

The Twin Cities financial cooperative used social media to entice members to call out good causes and made a lot of positive impressions in the process.

By Sharon Simpson | July 17, 2017

How one credit union built on a history of quirky videos to engage members via social media and capture more than 100,000 views.

By Callahan & Associates | July 13, 2017

Callahan & Associates and Truity Credit Union's AVP of Marketing, Amy Grose, discuss the credit union's Graduate Loan Package, including how it identified the opportunity, what specific requirements it has in place, and how the offering has helped increase members in the coveted 18- to 34-year-old demographic.

By Meghan Sink | July 13, 2017

Millennials payment preferences, third-party payment apps, and how credit unions should capitalize off the two.

By Marc Rapport | July 10, 2017

How one California credit union worked with a blind member, his attorneys, and a technology provider to improve website usability.

The largest generation yet has only known low rates. Education and comparison tools could go a long way toward preparing them, and your credit union, for future home buying.

By PSCU | July 10, 2017

Connecting members to the credit union story makes them part of it, building brand and loyalty.

By Victoria Taylor | July 10, 2017

This millennial couple is moving into a mortgage. Follow their first-time homebuyer story.

By Meghan Sink | July 7, 2017

I'm noncommittal and so is my generation. We are redefining everything – even the credit union industry.

By Erik Payne | July 3, 2017

How Cy-Fair Federal Credit Union’s 10-year naming rights to a high school stadium has paid off after one year.

By Greg Gonsalves | July 1, 2017

Credit union membership was 109.4 million as of March 31, 2017. That’s nearly 4.4 million more members than 12 months ago.

By Ian Melhorn | July 1, 2017

There are three times the number of credit unions than banks in Idaho, and members are making the most of the credit union movement. Idaho credit unions post the third-best performance among all 50 states for member, asset, loan, and share growth.

By Liz Furman | July 1, 2017

Grab a towel and relax by the water with this credit union crossword puzzle.

By Victoria Taylor | June 28, 2017

This millennial couple is moving into a mortgage. Follow their first-time homebuyer story.

By Marc Rapport | June 26, 2017

CUNA's CEO issues a call for relevance while marketing guru Guy Kawasaki extols the “Art of Enchantment.”

By Marc Rapport | June 26, 2017

High-interest savings programs, financial education, and in-school branches form the backbone of the western New York cooperative’s strategy.

By Dahna Chandler | June 26, 2017

A Texas credit union’s marketing campaign for Gen X women speaks directly to the family CFO.

By Meghan Sink | June 21, 2017

The millennial disposition toward education and the student loan debt often associated with it — and how credit unions can help them overcome it all.

By Meghan Sink | June 15, 2017

How the unspoken requirement of the internship impacts my life and my generation and how it should impact credit unions.

By Meghan Sink | June 8, 2017

The familial influence is strong, but here are two ways credit unions can sway a switch.

By Victoria Taylor | June 1, 2017

This millennial couple is moving into a mortgage. Follow their first-time homebuyer story.

By Meghan Sink | May 31, 2017

A new CreditUnions.com millennial correspondent introduces what’s next for her generation.

By Marc Rapport | May 24, 2017

This look at the daily financial lives of everyday Americans could spark strategic thinking for credit unions serving the growing gig economy.

By Erik Payne | May 22, 2017

Community Choice has given back more than $6 million in credits and rebates in four years and is the primary financial institution for nearly 70% of members.

Partner Perspective
Millennials In Focus

By CU Student Choice | May 22, 2017

What recent college grads say about student debt, what they needed at age 18, and how they chose their bank or credit union.

By Rebecca Wessler | May 15, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | May 15, 2017

Credit unions in California and Vermont share how they help employees maintain healthy habits.

By Ian Melhorn | May 15, 2017

How can credit unions optimally position staff to wow members?

By Maya Neuman | May 2, 2017

For Long Beach Firemen’s Credit Union, real estate lending is driving its average member relationship.

By Mark Manicone | May 1, 2017

The American Dream is a strong national ethos that defines this country. But has that dream evolved, and does it mean the same thing for me as it once did for past generations?

By Mark Manicone | May 1, 2017

Enrollment in college and the amount of student loan debt are at an all-time high. See where two millennials at the University of South Carolina fall into the student debt narrative.

By Sam Taft | May 1, 2017

Credit unions captured 18.0% of the auto lending market in the fourth quarter. That's an increase over one year ago. Where is that growth coming from?

By Rebecca Wessler | April 24, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | April 24, 2017

Linn Area Credit Union kept it real even when employees donned costumes for the cooperative’s sponsorship of a local comic book convention.

By Marc Rapport | April 24, 2017

A lean, not mean, operation helps this Beantown, SEG-focused credit union top the charts in member metrics.

By Rebecca Wessler | April 19, 2017

In honor of Financial Literacy Month, check out these best practices from credit unions everywhere.

By Marc Rapport | April 18, 2017

TwinStar Credit Union's Imagination Lab studies processes and reduces friction for members and employees.

By Mark Manicone | April 13, 2017

We want what we want. Here, two twenty-somethings offer personal accounts of surprise fees and uncertain service.

By Callahan & Associates | April 10, 2017

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the fourth quarter of 2016.

By Erik Payne | March 31, 2017

Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.

By Greg Gonsalves | March 31, 2017

Wyoming credit unions are all about growth. These credit unions have posted some of the strongest growth rates of any state in the nation, and it appears more and more Wyomingites are selecting credit unions to be their primary financial institutions.

By Leigh Anne Terry | March 31, 2017

All good things must end. That doesn't mean they'll be forgotten. Find 22 credit unions that, whether by merger, attrition, or mysterious circumstances, turned off the lights in 2016.

By Erik Payne | March 30, 2017

What credit unions can learn from an industry experiencing widespread brick-and-mortar revolution.

By Sharon Simpson | March 29, 2017

When Sharonview FCU sets its annual goals, it includes a member benefit component.

By Sharon Simpson | March 20, 2017

When it comes to providing for members, Boston Firefighters Credit Union looks beyond the traditional safety and soundness issues covered by CAMEL scores and regulator examinations.

By Mark Manicone | March 20, 2017

30% of college students surveyed for a LendEDU study said they used student loan money for spring break. That’s their business … and their burden.

By Rebecca Wessler | March 13, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Sharon Simpson | March 13, 2017

A new approach to the credit union basics of people and finance helped this West Virginia cooperative turn six-figure losses into seven-figure gains.

By Mark Manicone | March 13, 2017

Revisiting the topics of The Millennial Disposition through the eyes of Syed, a 20-year-old student at the University of South Carolina.

By Erik Payne | March 10, 2017

Cory Booker and U.S. Surgeon General Vivek Murthy highlight day one at the Austin, TX, conference.

By Mark Manicone | March 7, 2017

To serve consumers of alternative financial services, credit unions must first understand who they are and what they want.

Non-member deposits join indirect lending, MBLs, and loan participations as liquidity strategies.

By Ian Melhorn | March 6, 2017

The strong lending growth posted by U.S. credit unions in fourth quarter 2016 is an apt wrap-up for a successful year.

By Liz Furman | Feb. 28, 2017

After Bitterroot Community FCU in Montana opened a new branch, it posted a 21.2% increase in new members.

By Rebecca Wessler | Feb. 27, 2017

Four can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | Feb. 22, 2017

Loans, member relationships, and sources of non-interest income. How did credit unions perform in fourth quarter?

By Marc Rapport | Feb. 21, 2017

The Juntos Avanzamos certification program assures Latinos that a credit union speaks their language.

By Mark Manicone | Feb. 20, 2017

If prospective members can’t easily determine whether they are eligible to join a credit union, they’ll lose patience and interest.

By Marc Rapport | Feb. 20, 2017

Joining the Juntos Avanzamos program, recruiting a bilingual market manager and electing a Latina board member are all ways to better connect with a budding potential membership.

By Chip Filson | Feb. 14, 2017

When member-owned financial cooperatives are sold in a merger that is really a fire sale, the benefit goes to the buyers, the selling board, and senior managers at the members’ expense.

By Chip Filson | Feb. 14, 2017

There is an alternative approach to self-dealing credit union mergers that corrupt the ideals of member-owned financial cooperatives.

By Mark Manicone | Feb. 13, 2017

We aren’t known for our tight relationships with financial services providers, but credit unions can set their business apart from the competition.

By Mark Manicone | Feb. 2, 2017

The fluctuating economy has had a large effect on the millennial mindset. Here are some of the overarching problems that permeate the generation.

By Mark Manicone | Feb. 1, 2017

Credit unions can benefit greatly from knowing the perspective of the millennial generation. Here's a guided tour into their mindset.

By Erik Payne | Jan. 30, 2017

Cornhusker credit union Trius FCU offers ways to reach good borrowers in hard times while still mitigating risk.

By Erik Payne | Jan. 25, 2017

In episode 713, CreditUnions.com associate editor Erik Payne talks some of 2016's top marketing efforts for credit unions, and the results from each campaign.

By Jon Jeffreys | Jan. 23, 2017

A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively.

By Jay Johnson | Jan. 23, 2017

The need for credit unions has perhaps never been greater for the average American household.

By Dahna Chandler | Jan. 11, 2017

Faced with a tight budget and generous opportunity, Northern FCU looked to work smarter, not harder.

By Erik Payne | Jan. 9, 2017

The credit union's integrated marketing campaigns help spread and support the messages from its sole sponsor group.

By Lydia Cole | Jan. 9, 2017

Metrics to evaluate credit union marketing spend and bridge the gap between macro trends and micro performance.

By Rebecca Wessler | Jan. 9, 2017

Five can't-miss data points featured this week on CreditUnions.com.

Partner Perspective
It's Not Just A DC Road Race

By Credit Union Miracle Day | Jan. 9, 2017

The spotlight is on credit unions from coast to coast during the Credit Union Cherry Blossom Ten Mile Run in Washington, DC.

By Liz Furman | Jan. 7, 2017

Credit unions have ramped up marketing efforts and are reaping the benefits.

By Erik Payne | Jan. 4, 2017

Results from a recent TimeTrade survey shed light on the member experience.

By Sharon Simpson | Jan. 2, 2017

Five ways credit unions made the most of marketing budgets in the past 366 days.

By Rebecca Wessler | Jan. 2, 2017

Four can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | Dec. 20, 2016

Overlooked editorial gems provide insight and inspiration for the challenges and opportunities that lay ahead in 2017.

By Michelle Parker | Dec. 19, 2016

A surge in deposits helps prepare the books for interest rate increases.

By Liz Furman | Dec. 12, 2016

Use these metrics to better understand what third quarter auto data means to a credit union’s loan portfolio.

By Callahan & Associates | Dec. 1, 2016

Real comments from online review sites to inform strategies, policies, and practices.

By Callahan & Associates | Dec. 1, 2016

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the third quarter of 2016.

By Michelle Parker | Dec. 1, 2016

Besting national averages across various penetration and efficiency rates, financial cooperatives in the Keystone State are efficiently serving members and expanding books of business with their current staffing models.

By Liz Furman | Dec. 1, 2016

13 words and phrases that will help you fit right in with the millennial generation. Plus, a word search of credit union whose names call to mind these phrases.

By Liz Furman | Nov. 30, 2016

Credit union asset, loan, share, and member growth were strong in the third quarter of 2016, both for the industry and on a state-by-state level.

By Rebecca Wessler | Nov. 28, 2016

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | Nov. 28, 2016

The Memphis credit union has improved retention, electronic services, and accounts per household by delivering the right messages to the right members.

By Callahan & Associates | Nov. 21, 2016

The credit union's checking account for members with sub-600 credit scores provides a needed member benefit while also mitigating risk.

By Erik Payne | Nov. 21, 2016

Credit unions in Texas, Tennessee, and Arizona share pricing structures and best practices for relationship-based loan products.

By Michelle Parker | Nov. 15, 2016

The latest HMDA data is here. Check out trends in the mortgage industry, including state leaders.

By Callahan & Associates | Nov. 14, 2016

Callahan & Associates and Sula Pettibon, Family Trust's vice president of marketing and community relations, discuss why the credit union chose to relocate its HQ to the city's redevelopment, how its actions have served to support the city's goals, and why this matters to the Family Trust's bottom line.

By Liz Furman | Nov. 14, 2016

Callahan & Associates surveyed 333 credit unions to learn about automated decisioning practices in the consumer lending portfolio. Read about the results in this interactive article.

By Ted Goldwyn | Nov. 14, 2016

In an increasingly competitive lending environment, these six practices are helping credit unions serve members better and make decisions quickly.

By Erik Payne | Nov. 14, 2016

Freedom First’s microloan program helps low-income members build credit and a nest egg.

By Michelle Parker | Nov. 14, 2016

HMDA data reveals who is, and who isn't, taking out mortgages.

By Michelle Parker | Nov. 7, 2016

What does new Home Mortgage Disclosure Act data say about credit union performance?

By Liz Furman | Nov. 4, 2016

In episode No. 658, Callahan Industry Analyst Liz Furman digs deep into national and regional data and debunks the myth that credit union membership and asset growth is strictly due to mergers.

By Callahan & Associates | Oct. 31, 2016

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the second quarter of 2016.

By Rebecca Wessler | Oct. 31, 2016

Five can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | Oct. 28, 2016

How the Wyoming institution takes in stride the booms and busts of a mineral-based economy.

By Marc Rapport | Oct. 24, 2016

The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.

By Rebecca Wessler | Oct. 18, 2016

This quarter, Credit Union Strategy & Performance is all about showing off successes and looking forward to the future.

By Callahan & Associates | Oct. 18, 2016

Real comments from online review sites to inform strategies, policies, and practices.

By Liz Furman | Oct. 18, 2016

The Loan Star State has the highest number of credit unions at 475, and its stellar growth and member metrics evokes the saying “Don’t mess with Texas.”

By Victoria Taylor | Oct. 17, 2016

A closer look at Home Mortgage Disclosure Act (HMDA) data shows credit unions hold steady and bank market share declines.

By Callahan & Associates, Inc. | Oct. 12, 2016

Callahan & Associates and Gene Pelham discuss how Rogue identified the opportunity in a high-yield loyalty program, how it determined the parameters of the program, how it positions the program, and what it expects from 2017 and beyond.

By Michelle Parker | Oct. 10, 2016

How do credit unions in the Buckeye State stack up against regional peers?

By Erik Payne | Oct. 3, 2016

Tips from LA Capitol’s CEO on working with the NCUA, what to look for in different markets, and successful product designs.

By Rebecca Wessler | Oct. 3, 2016

Five can't-miss data points featured this week on CreditUnions.com.

By Callahan & Associates, Inc. | Sept. 29, 2016

Callahan & Associates and Betsy Pruitt, online marketing manager at Redstone Credit Union, discuss how the cooperative's small marketing staff used email analytics and automation to help sell thousands of new checking accounts.

By Liz Furman | Sept. 29, 2016

Student lending predatory practices at big banks highlight the credit union difference.

By Erik Payne | Sept. 29, 2016

Takeaways from Empower U 2016, as well as how one credit union lowered its average member age.

By E.C. Harrison | Sept. 26, 2016

The marketing director of Affinity Plus FCU talks about micromanaging, leadership vulnerability, and onboarding new members after the Ditch Your Bank campaign.

By Erik Payne | Sept. 26, 2016

A checking account with risk-mitigating features keeps Langley FCU’s losses at just 7% of its income.

By CU Student Choice | Sept. 26, 2016

A college loan can be, and often is, the foundation of a long-lasting relationship between a member and a credit union.

By Liz Furman | Sept. 26, 2016

How do financial cooperatives in the Lone Star State stack up against other credit unions?

By Liz Furman | Sept. 26, 2016

Five graphs show how technology offers a competitive advantage.

By Erik Payne | Sept. 14, 2016

The millennial-loved payments app turns to traditional advertising for the first time.

By Rebecca Wessler | Sept. 6, 2016

Five data points from this week on CreditUnions.com.

By Marc Rapport | Sept. 4, 2016

Simplot Employees Credit Union uses new tools to stay old school with a single branch and sponsor.

By Stephanie Clark | Sept. 4, 2016

Credit unions are serving members better than ever before, and these three graphs show just how much ground the cooperative industry has gained.

By Marc Rapport | Aug. 29, 2016

The New Mexico credit union puts community capital and cooperative principles to work.

By Stephanie Clark | Aug. 29, 2016

Penetration metrics are up across all major product types, with share draft penetration topping 50%.

By Erik Payne | Aug. 23, 2016

Second quarter performance data tells a positive story: member growth has never been stronger, the loan faucet is still flowing, and credit unions are well-positioned from an interest rate risk perspective.

By Marc Rapport | Aug. 22, 2016

Redstone Federal Credit Union combines risk and reward in its counseling-lending program and casts a wary eye at proposed CFPB changes in short-term loan regs.

By Stephanie Clark | Aug. 17, 2016

In episode No. 621, Callahan industry analyst Stephanie Clark talks with Mike Lawson to discuss why credit unions with less than $50 million in assets need new technology to survive in the marketplace.

By Liz Furman | Aug. 15, 2016

As strategic planning season rolls in, consider what metrics will showcase the credit union to members, the board, and the community.

By Erik Payne | Aug. 11, 2016

ANECA FCU knows that lemonade stands are serious business.

By Ted Goldwyn | Aug. 8, 2016

Rogue Credit Union beats the market and its peer averages with an ownership savings account.

By Rebecca Wessler | Aug. 8, 2016

Sure, credit unions are not-for-profit financial institutions, but that doesn't mean they can exist without steady sources of income. See how credit unions are making money and deepening relationships this week on CreditUnions.com.

By Erik Payne | Aug. 2, 2016

The game is hot now, but what do you do when that Next Big Thing comes along?

By Erik Payne | Aug. 1, 2016

Arizona FCU puts a financial twist on “The Biggest Loser” with its “My Comeback” web series.

By Marc Rapport | Aug. 1, 2016

White-labeled app offers combine local and national coupons, drawing business right out of the gate at Frankenmuth and MidUSA credit unions.

By Marc Rapport | Aug. 1, 2016

The Alabama credit union is developing a repertoire of live and virtual seminars.

By Stephanie Clark | Aug. 1, 2016

Strategies to help credit unions increase their social media presence.

By Rebecca Wessler | Aug. 1, 2016

CreditUnions.com rounds up examples of successful social media strategies — as well as identifies alternatives to Facebook and Twitter — to help credit unions take their social presence to the next level.

By Erik Payne | July 25, 2016

Artwork commissioned from local college students underscores the connection between Family Trust Federal Credit Union and its Rock Hill, SC, community.

By Rebecca Wessler | July 11, 2016

This week, CreditUnions.com looks at best practices to make the most of mobile and online strategies.

By Marc Rapport | July 11, 2016

How Redstone Credit Union’s small marketing staff used email analytics and automation to help sell thousands of new checking accounts.

By Erik Payne | July 11, 2016

Capitol Credit Union revamped policies, processes, and procedures to counter negative loan and member growth and once again achieve stable financial footing.

By Erik Payne | July 7, 2016

The Arizona-based institution set up a hashtag to drive awareness and donations to the cause.

By E.C. Harrison | July 4, 2016

The senior human resources manager at Credit Union 1 in Alaska shares tips to work with an office full of millennials as well as a veteran perspective on hiring and firing.

By Callahan & Associates | July 4, 2016

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the first quarter of 2016.

By Marc Rapport | July 4, 2016

New employer group strategies and a focus on financial wellness have helped KCT get back to basics and sparked a sharp recovery at the suburban Chicago credit union.

By Callahan & Associates | July 1, 2016

Callahan & Associates and Debora Almirall discuss how the Duluth-based credit union meets members' needs — don't call it selling — via mobile banking, remote deposit checking, personal and business loans, shared branching, and more.

By Callahan & Associates | July 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | June 29, 2016

Credit unions are providing programs, products, and services to help households in need.

By Rebecca Wessler | June 27, 2016

This week, CreditUnions.com is keying in on the different ways credit unions are improving member financial health and wellness.

By Marc Rapport | June 27, 2016

Chicago-area KCT Credit Union deepens relationships and cross-sells member-friendly products and services via regular debt checkups.

By Susan Levi Wallach | June 20, 2016

How Oregon Community’s data warehouse is shaping marketing and saving the credit union time and money.

By Charlotte Taft | June 20, 2016

Credit unions are embracing business intelligence, but their approaches to data and analytics vary as they leverage technology to deliver increased member value.

By Callahan & Associates | June 15, 2016

Seeing low levels of financial resiliency, the California-based institution created products to help members meet their short-, medium-, and long-term goals.

By Erik Payne | June 14, 2016

What to take away from the conference at the “interface of psychology and economics?”

By Stephanie Clark | June 3, 2016

Regional credit union data shows cooperatives in the western states posted impressive growth during first quarter.

By E.C. Harrison | May 30, 2016

To retain possibly restless new hires, credit unions are investing in ideation programs, career development, and community service.