Marketing

Member Experience

By PSCU | July 12, 2021

Opti-channel: a new approach to using analytics to meet digital expectations one member at a time.

By Marc Rapport | July 12, 2021

Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.

By Erik Payne | May 24, 2021

An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.

 

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By Terafina Inc. | May 19, 2021

Kal Majmundar, SVP and CTO of Patelco Credit Union and Raj Bandaru, EVP, Member & Support Services, Gesa Credit Union, discuss how they approach digital innovation and what they believe is essential for sustainability and accelerated growth.

By Marc Rapport | May 3, 2021

User experience research helps specialists define and refine the BECU member experience.

By Erik Payne | March 29, 2021

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.

By Symitar | March 8, 2021

Make sure your credit union is top-of-app and top-of-wallet in order to increase payments revenue and maximize deposits.

By Callahan & Associates, Inc. | Feb. 25, 2021

Member Experience is top of mind for most credit unions right now. Are you looking for programs and initiatives to empower and better serve your members? Are you just interested in seeing what’s hot in member experience technology right now?

By Marc Rapport | Feb. 22, 2021

The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.

By Engageware | Feb. 10, 2021

In this webinar, we will showcase three member engagement strategies that real credit unions have implemented to improve their member experience initiatives during the pandemic.