Marketing

Member Experience

By Marc Rapport | May 11, 2020

After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.

By Marc Rapport | May 4, 2020

The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.

By Marc Rapport | May 4, 2020

Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.

 

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By Marc Rapport | May 4, 2020

With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.

By Glia | April 21, 2020

Credit Unions are experiencing an unprecedented surge in members using their websites and online portals - many for the first time. How can you efficiently service these increasing volumes, and still provide an exceptional member experience?

By Erik Payne | April 16, 2020

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.

By Marc Rapport | April 6, 2020

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Marc Rapport | March 3, 2020

Jerry Reese helps design and direct the evolving member experience at Honda FCU.

By Rebecca Wessler | March 2, 2020

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | March 2, 2020

The California cooperative is four years into a digital evolution that relies heavily on member feedback.