These key do’s and don’ts will help any credit union build a superior member experience program in a snap.

Five can't-miss data points this week on CreditUnions.com.

To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

Air Academy FCU’s biannual events engage employees and give community members something to smile about.

First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.

Five can't-miss data points this week on CreditUnions.com.

Google constantly changes its algorithm. How can credit unions keep their local searches competitive? Check out these tips for the new year.

Five can't-miss data points this week on CreditUnions.com.

Credit unions across the country spread cheer on social media.

Marketing leaders from three credit unions share strategies for how they nurture positive reviews, respond to negative ones, and retain members.

Credit unions can take a page from restaurant playbooks when it comes to optimizing their online presence.

Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

Five can’t-miss data points this week on CreditUnions.com.

Innovations FCU responds to 100% of online reviews within one minute on average. Sometimes that’s a ‘like.’ Other times, it’s a reply from the CEO.

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.

Credit unions can use consumer complaints to differentiate themselves from their competition.

The “Guy in Flannel” series is the latest in a creative venture into market engagement and financial literacy for Virginia Credit Union.

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

Five can’t-miss data points this week on CreditUnions.com.

Online reviews have an outsized impact on a credit union’s bottom line. Here are a few do’s and don’ts for responding to this digital feedback.

In this webinar, Amanda Lunger, chief marketing and sales officer for Central Willamette Community, discusses the credit union's campaigns designed to attract deposits and keep up with it's eight consecutive quarters of double digit loan growth.

Five can’t-miss data points this week on CreditUnions.com.

Member check-ins through the online review site helps Financial Partners move up in search results.

Callahan & Associates and Katie Grindeland, Senior Vice President of Marketing and Communications at TruStone Financial discuss how the credit union conceived and executed their “Neighborgood” campaign.

Patelco Credit Union shares how it uses Glassdoor reviews and ratings to shore up the organization’s HR efforts.

A total online brand presence now trumps corporate websites and slick branch locations when it comes to building credibility.

In episode 790, Mike Lawson speaks with Callahan's director of marketing and engagement Alexandra Gekas about CUBrandMonitor, the all-in-one solution that helps credit unions manage their online brand reputation.

Callahan & Associates and Susan Green, SVP of Marketing for Elevations Credit Union, discuss Elevation's Adventures in Localism campaign, including how Elevations sets goals and measures success in social media.

Five can't-miss data points featured this week on CreditUnions.com.

The Twin Cities financial cooperative used social media to entice members to call out good causes and made a lot of positive impressions in the process.

How one credit union built on a history of quirky videos to engage members via social media and capture more than 100,000 views.

How Cy-Fair Federal Credit Union’s 10-year naming rights to a high school stadium has paid off after one year.

A Texas credit union’s marketing campaign for Gen X women speaks directly to the family CFO.

Cory Booker and U.S. Surgeon General Vivek Murthy highlight day one at the Austin, TX, conference.

Arizona FCU puts a financial twist on “The Biggest Loser” with its “My Comeback” web series.

The Alabama credit union is developing a repertoire of live and virtual seminars.

Strategies to help credit unions increase their social media presence.

CreditUnions.com rounds up examples of successful social media strategies — as well as identifies alternatives to Facebook and Twitter — to help credit unions take their social presence to the next level.

The Arizona-based institution set up a hashtag to drive awareness and donations to the cause.

Snapchat now allows businesses to create their own Snapchat filters. Why is this a good idea for credit unions?

The North Carolina credit union maintains a strong focus, broad reach, and internal control on social responsibility efforts.

Actions in and out of the office now spread faster and farther than ever before. Here’s how to make sure the court of public opinion rules in your favor.

How Generations Federal Credit Union uses its award-winning social media platforms to boost member engagement and awareness among 20-somethings.

Brookings report details “selective” debt crisis; outlines impact of non-traditional borrowers and for-profit colleges.

How Denny’s has created a funny, engaging, and authentic Twitter presence.

Different campaigns and processes help Navy Federal improve its social media presence.

Tips from a Kansas City credit union that speaks to its community via multiple channels and creative branding.

Surveys show Facebook, Twitter not being used effectively enough to reach consumers where they digitally live.

There might be no "best" way to use social media channels, but this week, CreditUnions.com highlights some of the more successful best practices and interesting tips from credit unions with robust social media presences.

How Capital One uses Instagram and user-generated content to advertise to millennials.

Two Mazuma leaders reflect on the renovation of the credit union’s retail delivery network and brand strategy.

What’s the next move for credit union brands on social media?

With the introduction of peer-to-peer payments, Facebook makes a plea for handling its users’ money.

These alphabetized tips from Navy Federal Credit Union show how to take social media from an operational check mark to a well-developed business line.

How three credit unions turned their sales-oriented social media strategies into engagement-driven ones.

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

Asking applicants to submit videos as part of the interview process helps Listerhill Credit Union identify talent with the right mix of skills, personality, and professionalism.

Social media is changing the face of customer service, and even institutions that don't participate in social channels must take note.

How a growing credit union is increasing community awareness and ramping up relevance through responsive, daily marketing.

Two credit unions share how they bring workplace ideas, issues, and opportunities to the surface.

Credit unions like Generations Federal are benefiting from creating their own content.

What credit unions can learn from NASA’s social media branding initiative.

Credit unions need to recognize the power in their members' stories as a way to communicate the credit union difference.

Warren FCU wanted to make its way into the hearts and minds of college-town Laramie, WY. A socially conscious campaign proved to be the way.

This Virginia-based cooperative powerhouse dishes out key lessons in leadership, culture, adaptability, and the value of strategic aggression.

Ross Swartwout, Senior Designer and Social Media Specialist at BECU, discusses the credit union's social media program in this Leadership Series webinar.

Consumers prefer real interactions over corporate crosstalk and marketing malarkey.

Social media is a hot topic, but it has its risks, especially potential consumer compliance risks.

Comments from online review sites can help credit unions refine their culture, technology, and operations.

If you are only concerned about hard-dollar ROI, you’re missing the point. The benefits of these dynamic channels become apparent in other ways.

Giving back is part of a credit union’s credo, but the challenge lies in communicating that effectively with all key stakeholders.

Mobility requires credit unions to view their services through a lens of consumer context and provide members what they want, when they need it.

When its social media channel overheats, BECU’s 10-person team helps members cool down.

Evangelical Christian plans to improve its call center service by going more virtual and less human.

The same practices credit unions use every day also help them come out on top in a search.

The four areas through which credit unions can and must connect to the next generation

Maximize your credit union’s social success while avoiding the compliance headache.

... and how that will hurt credit union social media marketing initiatives.

A social media campaign sponsored by Educators Credit Union has members seeing red … a red pen, that is.

When it comes to member referrals, UICCU has two paramount principles — cash is king and keep it simple.

We highlight the good (gym), the bad (traffic), and the just plain ugly (flu season) realities of the modern workplace so credit unions can build a better alternative for their employees.

In Callahan & Associates' newest webinar, Mazuma Credit Union discusses how it uses its content marketing strategy-a blog-to chronicle its HQ location move across state lines.

Todd Kern, CMO Elevations Credit Union discusses successful social media strategies and what his credit union is doing in Callahan & Associates' newest webinar. NOTE: The audio quality declines around the 37-minute mark.

Use these five free digital marketing tools to find new members online.

Though new to the institution, Sandy has become an integral part of the marketing team. Here he discusses his role in the marketing strategy at SPIRE and the importance of advancing technology, but remaining member focused.

A social media CUSO launched by APCO Employees Credit Union ensures members have the information they want when they need it.

Embracing mobile and social channels is only scary if you don’t have a strategy.

In just four steps, credit unions can foster relationships with future members through content marketing.

Social media complements traditional evaluation metrics to help institutions find credit-worthy applicants hiding behind a less-than-perfect FICO score.

With the right strategy, social channels are capable of generating tangible returns worthy of the extra investment.

Teachers Federal Credit Union uses Facebook to inform members during times of emergency.

A new study suggests fictional characters generate more social media buzz than celebrity spokespeople.

These two credit unions prove employees and members can talk the talk as well as walk the walk.

Social media is more than just a tweet here and a Facebook post there; it’s become an essential part of your institution’s brand. If this is so, why do so many turn the reins over to inexperienced interns?

What can credit unions learn from Hostess as it attempts a comeback?

Learn how one credit union has begun shifting marketing dollars to new and more progressive channels, such as targeted Pandora and Facebook ads, and how this transition impacts other parts of the organization.

If you aren’t seeing a lot of traction from search, chances are, your keyword strategy needs a reboot.

In this short Q&A, Kelli Hawkins, Communications Manager at Numerica Credit Union ($1.2B, Spokane, WA), shares how a video contest is helping the credit union reach out to its younger members.

Follow these steps to calculate the real ROI of your social media efforts.

What can credit unions learn from online crowdfunding platforms?

Element Federal has lessons for all credit unions when it comes to innovation.

Video that personally resonated with viewers was all the rage in 2012. Build on that with advertising themes that are relevant to members in 2013.

Digital technology is significantly — and continuously — changing how marketers do their jobs.

Use online member feedback to shape your technology and operations strategy.

Make sure the time your online video ad runs neither bores nor annoys viewers.

New tools give members a chance to edit credit union marketing videos.

From PFM to mobile marketing, incorporate best practices from today’s bleeding edge providers.

Dictionaries play catch up, adding new definitions for high-tech times.

Credit union videographers should look to smartphones for their filming and editing needs.

As social media continues to expand our reach, focus on sites that are targeted, local, and actionable instead.

If a video is uploaded to YouTube, but no one shares it …

McGraw-Hill FCU offers a platform for members to amplify their pro-credit union voice through videos.

Credit unions can use strategic messaging to get on the front lines of the auto turnaround.

Don’t let the credit union’s next campaign get knocked out because of common mistakes.

As Facebook prepares for its IPO this week, credit unions can be grateful they’re not driven by stockholder satisfaction.

A social media blunder can undo years’ worth of good public relations, but you can’t expect to prevent all mistakes.

Callahan & Associates dispels five misconceptions that keep credit unions from achieving a successful social presence online.

Three proven Twitter strategies from Best Buy, Southwest Airlines, and Whole Foods.

Salal Credit Union takes its social media strategy to the next level by using location-based platforms to connect members with products.

A Pennsylvania Credit Union Association conference provides new tactics to inform social media strategy.

El Paso Employees Federal Credit Union found that investing in a new staff position to strengthen your social media outreach has several advantages.

Respect members' privacy as you integrate Facebook's new subscriber feature into your social media strategy.

Credit unions should take a deeper dive into social media to really hear what their members need.

It takes all three to effectively market to members and build lasting brand value.

A New Mexico natural foods cooperative quotes Bertrand Russell and lives the cooperative principles.

Make even basic online touch points part of a larger strategy through games, education, and social networking.

Viral communication and celebrity endorsements can help credit unions reach difficult demographics.

Pick the wrong social media venue and you risk alienating your target market and diluting your message.

What features do members look for and how can credit unions successfully deploy this technology?

Eric Acree, executive vice president of Vantage Credit Union ($700.2M, Bridgetown, MO), describes the credit union’s innovative venture into mobile banking. When faced with the tough times of 2009, the credit union donned its creative thinking cap and came up with Tweet My Money.

What is the real value of social media?

Credit unions must understand the technology solutions Gen Y needs today to become profitable, successful members tomorrow.

A look at the Twitter phenomenon, from the credit union board-to-member connection to psychic octopi in Germany.

Peer-to-peer transfers are expanding the payment systems market and creating opportunity in profit-friendly member services.

Credit unions are popping up all over iTunes, offering numerous iPhone applications that fulfill the needs of mobile members.

Credit unions are growing members, loans, and a reputation for helping members online.

Social media at its heart is a cross-marketing strategy… now make it so.

By incorporating technology into every aspect of its savings account, SmartyPig sets an example for other financial institutions to follow.

How one credit union educates educators.

Social networking sites now exist as a new lynchpin of communication for thousands of businesses and millions of individuals. It's time to add social networking services to your marketing communications arsenal, to give yourself an advantage or simply keep up.

Keeping track of the fast-moving technology and separating the useful from the hyped is the job of IT specialists.

Credit unions explain why they've partnered with Zopa, a "social finance" company.

Five credit union technology experts from across the country share what's working, what is not, what might and why they think so.