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Eastern Financial Florida Credit Union took a positive step towards creating an environment of exceptional member service when they began to focus on their largest asset, their employees.
Staff expenses are the single largest cost category for credit unions. The costs, however, may be greater than you think.
Virginia state chartered credit unions report positive growth in the third quarter, benefiting from increased investment in marketing and new auto employee-pricing promotions.
According to third quarter 2005 data, ILWU Credit Union has increased its loan portfolio, share accounts and assets tremendously.
Motivating staff can be a challenge. With a focused program on hiring, training and coaching, Partners FCU is encouraging employees with minimal monetary incentives.
It’s human nature to resist change, but future success demands change from even the most successful credit unions. How can managers make the case?