Authors

ARTICLES BY Yun Ma

By Yun Ma | July 8, 2013

A review of some of the most popular payment gamification apps brings commonalties to light.

By Yun Ma | July 8, 2013

Mobile wallets are poised to take over as the dominant form of payment. Here’s what you need to know before that happens.

By Yun Ma | May 20, 2013

In rehabilitating low-credit members, One Nevada Credit Union learned how to manage risk.

By Yun Ma | May 14, 2013

How is Bank of America trying to improve its customer service ranking? With face time.

By Yun Ma | May 13, 2013

By anticipating the growing needs of an immigrant population, Latino Community Credit Union builds lasting relationships with members.

By Yun Ma | May 6, 2013

CitizensFirst Credit Union lets members customize the length of their mortgage to increase mortgage volume and reduce interest rate risk.

By Yun Ma | April 22, 2013

Credit unions may think they have boomers figured out, but this generation of retirees is a group of surprising contradictions.

By Yun Ma | April 22, 2013

Women may earn less than men, but they wield greater power as the family’s key financial decision maker.

By Yun Ma | April 18, 2013

With dividend bonuses, credit unions drive home the message that their members are appreciated by timing the payouts with a holiday.

By Yun Ma | April 15, 2013

With clearly designated roles, Premier America’s branch employees enjoy greater productivity and job satisfaction.