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“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.
Jeff Sobieralski educates and engages members at the Indiana financial cooperative.
Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.
A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.
Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.
The South Carolina cooperative shares how it coped with the coronavirus crisis while scuttling a 30-year-old, in-house core in favor of a new, outsourced platform.
Communication through digital channels proves key to ensuring a successful swap from one core to another.