Authors

ARTICLES BY Marc Rapport

By Marc Rapport | Jan. 18, 2021

“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.

By Marc Rapport | Jan. 11, 2021

Jeff Sobieralski educates and engages members at the Indiana financial cooperative.

By Marc Rapport | Jan. 4, 2021

Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.

By Marc Rapport | Jan. 4, 2021

A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.

By Marc Rapport | Dec. 28, 2020

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport | Dec. 28, 2020

Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport | Dec. 21, 2020

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport | Dec. 14, 2020

Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.

By Marc Rapport | Dec. 7, 2020

The South Carolina cooperative shares how it coped with the coronavirus crisis while scuttling a 30-year-old, in-house core in favor of a new, outsourced platform.

By Marc Rapport | Dec. 7, 2020

Communication through digital channels proves key to ensuring a successful swap from one core to another.