Authors

ARTICLES BY Phylicia Atkins

By Phylicia Atkins | Aug. 24, 2020

Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.

By Phylicia Atkins | Oct. 14, 2019

A happy, motivated workforce presents operational as well as member-facing benefits.

By Phylicia Atkins | May 7, 2019

The first few days of membership can make or break the entire member experience. Follow these steps to provide lasting value that fosters a long-term relationship.