By Marc Rapport | Nov. 24, 2020

Debi Knoblock brings together financial literacy, school and community outreach, and business development at Texas Trust.

By Rebecca Wessler | Nov. 23, 2020

Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.

By Rebecca Wessler | Nov. 23, 2020

DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.

By Rebecca Wessler | Nov. 23, 2020

When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.

By Marc Rapport | Nov. 23, 2020

Ent, Genisys, and Corning credit unions have each taken different approaches to offer much-needed support to area establishments.

By Rebecca Wessler | Nov. 23, 2020

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

By LSC | Nov. 16, 2020

Effective management of credit card debt can increase both the cooperative’s business and the member’s financial stability.

By Sherpa Technologies | Nov. 16, 2020

Pay it with Payigy.

By Erik Payne | Nov. 16, 2020

A Louisiana credit union brings technical education within reach by removing two major barriers to attaining it.

By Marc Rapport | Nov. 16, 2020

Columbus United FCU joins forces with a national nonprofit to champion housing availability in rural Nebraska.

Partner Perspective
Getting Mobile Deposit Right

By Vertifi Software | Nov. 16, 2020

Convenience and innovation are the combination that makes RDC a must-have for today’s credit union and their members.

By Marc Rapport | Nov. 16, 2020

Iterative changes drive digital growth at Truliant and Canvas credit unions.

By Callahan & Associates, Inc. | Nov. 10, 2020

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Erik Payne | Nov. 9, 2020

DCU has moved the in-person job fair online, making way for the future of credit union recruitment.

By Erik Payne | Nov. 9, 2020

In time for Veteran’s Day, the nation’s largest credit union offers lessons learned during its decades of success building long-term member relationships.

By Marc Rapport | Nov. 9, 2020

Virtual sessions heavy on professional support as well as entertainment helps to build authentic relationships at five credit unions across the United States.

By E.C. Harrison | Nov. 9, 2020

Five industry leaders share how they keep innovation at the forefront in a challenging, changing environment.

By Jason Haley | Nov. 5, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Elan Financial Services | Nov. 4, 2020

Join Elan to hear how we've helped our credit union partners during these uncertain times.

By Computer Services, Inc. | Nov. 2, 2020

A technology partner allows this Illinois credit union to focus on its core mission while leaving the technical details to the experts.

By SWBC | Nov. 2, 2020

A scalable solution for outsourcing collections can save up to 50% compared with in-house efforts.

How a Roadmap to Homeownership can provide an edge to homebuyers, especially first-timers.

By MeridianLink, Inc. | Nov. 2, 2020

How can you determine if your digital lending and account opening strategy is on track?

By Marc Rapport | Nov. 2, 2020

Five credit union lending executives from across the country share how the COVID-19 pandemic compares to the Great Recession.

By Marc Rapport | Nov. 2, 2020

Research and reflection drives a new lineup of products and services at Seattle Credit Union.

By Samantha Cristobal | Nov. 2, 2020

Loan performance in 2020 might shed light on the future of credit union lending.

By CU Student Choice | Oct. 26, 2020

How COVID-19 and new leadership could impact student lending policy.

By Auto Financial Group | Oct. 26, 2020

How to position your credit union for a post-COVID world.

By E.C. Harrison | Oct. 26, 2020

A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share seven tips on how to stay safe.

By Marc Rapport | Oct. 26, 2020

A group of member-owned cooperatives and their league helped strapped residents and businesses through state programs.

By Erik Payne | Oct. 26, 2020

Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.

By William Hunt | Oct. 26, 2020

A study of performance data from nearly 150 credit unions sheds light on what is happening beneath the broad categories represented on the 5300 Call Report.

By Neustar | Oct. 21, 2020

Join Neustar and fellow industry thought leaders for a discussion on how contact centers are relying on next-generation technologies to keep member experiences top-of-mind in a challenging environment.

By Callahan & Associates, Inc. | Oct. 20, 2020

Join Erin Coleman, senior director, advisory services at Filene Research Institute, and Jay Johnson, chief collaboration officer at Callahan & Associates, for a webinar on how credit unions can be focused on innovation, when surrounded by disruptions.

By Chris Howard | Oct. 20, 2020

Credit unions need diverse, knowledgeable, representative boards that are able to act inclusively, collaboratively, and with strategic vision.

By Sharon Simpson | Oct. 19, 2020

Even the most basic principles of a credit union’s work are worth celebrating. This credit union tells its story while engaging its community.

By Vertifi Software | Oct. 19, 2020

Unitus Community Credit Union partners with Vertifi Software to resolve mobile deposit pain points and more.

By Erik Payne | Oct. 19, 2020

A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.

By Marc Rapport | Oct. 19, 2020

Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.

By Michael Zelna | Oct. 19, 2020

Credit unions have made deposit and market share gains during the year; now, many must re-evaluate their branch channels as they work to better align products and services with the changing needs of members.

By Maurice Smith | Oct. 12, 2020

Can market forces balance racial inequities?

By Erik Payne | Oct. 12, 2020

The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.

By Alix Patterson | Oct. 12, 2020

Hundreds of corporate pledges signed last year mean little this year. Credit unions don’t need to follow suit.

By Callahan & Associates, Inc. | Oct. 6, 2020

Join a panel of credit union executives as they share strategies to ensure cooperative boards fully represent their diverse memberships.

By Callahan & Associates, Inc. | Oct. 6, 2020

Join Callahan & Associates for an informative webinar that highlights why leading with purpose is critically important for credit unions to stay relevant in a highly competitive financial services marketplace.

By Jason Haley | Oct. 6, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Erik Payne | Oct. 5, 2020

Certified CDFI credit unions bring a hyper-local focus to their community work. Here, four leaders discuss the missions of their organizations in today’s tumultuous environment.

By Erik Payne | Oct. 5, 2020

The 2020 school year may be untraditional, but the credit union industry’s support of area schools and school districts remains robust as ever. And while not every credit union that serves educational systems features ‘Schools’ in their name, in this word search, see if you can spot 10 credit unions from across the nation who do.

Feature
Meet The Moment

By Erik Payne | Oct. 5, 2020

Second quarter trends highlight early financial fallout from the coronavirus pandemic.

By Erik Payne | Oct. 5, 2020

Azra Samiee, assistant director of marketing and outreach, Brooklyn Cooperative Federal Credit Union, discusses her credit union's opportunity to build wealth and resilience among Brooklynites.

By PSCU | Oct. 5, 2020

Contactless and card-not-present payments soar as pandemic continues. Credit unions need to provide those options.

By Alacriti | Oct. 5, 2020

Alacriti builds EBPP core competency while integrating AI chatbot with Glia’s Digital Customer Service Platform

By Total Expert Inc | Oct. 5, 2020

People-focused innovation will empower credit unions to grow virtual channel use post-pandemic.

By Marc Rapport | Oct. 5, 2020

A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.

By Marc Rapport | Oct. 5, 2020

West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.

By Erik Payne | Oct. 5, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By William Hunt | Sept. 30, 2020

COVID-19 continues to make headlines for social and economic reasons. What else should credit unions know at second quarter?

By William Hunt | Sept. 30, 2020

The affects of a three-year pullback from indirect lending and the COVID-19 pandemic have resulted in a decade-long low in auto lending growth in the second quarter.

By Aman Johal | Sept. 30, 2020

As the economic ramifications of COVID-19 swept through the country, the personal savings rate hit an all-time high as consumers moved their savings into deposit accounts.

By Aman Johal | Sept. 30, 2020

The Federal Reserve kept interest rates at record lows throughout the second quarter, and the economic uncertainty wrought by COVID-19 supported record inflows at financial institutions.Consequently, credit union investment portfolios reported strong growth

By William Hunt | Sept. 30, 2020

During the social and economic uncertainty of the past several months, members and non-members turned to their financial institutions for help. Second quarter data tells that story.

By Aman Johal | Sept. 30, 2020

Due to economic lockdowns and government relief efforts, in the second quarter financial institutions had to develop creative strategies to generate revenue.

By Aman Johal | Sept. 30, 2020

Unemployment soared to its highest level in more than 70 years, but the credit union industry managed to hold onto their staff members and add to their ranks in second quarter.

By Erik Payne | Sept. 30, 2020

Chad Miller, CEO, Southwest Louisiana Credit Union, discusses his credit union's work to serve the low-income, high-risk populations left behind by mainstream financial services.

By William Hunt | Sept. 30, 2020

Low interest rates and federal aid combined to create a surge in demand for home financing, as both refinances and purchases performed well in the second quarter.

By William Hunt | Sept. 30, 2020

Although the pandemic hindered consumer spending, some aspects of the credit union loan portfolio reported strong gains in the second quarter.

By Jay Johnson | Sept. 30, 2020

The credit union industry remains focused on keeping employees and members safe while acting as financial first responders for their members and communities.

By Marc Rapport | Sept. 30, 2020

Real comments from online review sites to inform strategies, policies, and practices.

By Samantha Cristobal | Sept. 30, 2020

How did Buckeye State credit unions perform in second quarter?

By Samantha Cristobal | Sept. 30, 2020

Investments spike, financial markets rebound, and more. Get a glimpse of what happened across the United States in the second quarter.

By Marc Rapport | Sept. 28, 2020

Employees can bring their kindergarten through eighth grade students to work at the credit union’s headquarters.

By Origence | Sept. 28, 2020

Marketing automation offers many advantages to credit unions that are pursuing growth and that seek to deepen relationships with their members.

By Marc Rapport | Sept. 28, 2020

Simeon Chapin plays an integral role in communicating and executing Vermont State Employees Credit Union’s goals to make a local and global difference.

By Erik Payne | Sept. 28, 2020

Gregg Brown, CEO, South Side Community Federal Credit Union, discusses his credit union's mission to equalize economic power and to fight poverty on Chicago's South Side.

By Chris Howard | Sept. 28, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Alix Patterson | Sept. 28, 2020

Things have certainly changed since the pandemic, but that doesn’t mean the member experience isn’t just as good — if not better.

By Marc Rapport | Sept. 22, 2020

After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.

By Marc Rapport | Sept. 21, 2020

Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.

By Aman Johal | Sept. 21, 2020

Second quarter data highlights further impacts from the COVID-19 crisis on the credit union industry.

By Erik Payne | Sept. 21, 2020

Carla Decker, the CEO of DC Credit Union, discusses her credit union's commitment to community and how the COVID-19 crisis has affected her certified CDFI shop.

By Marc Rapport | Sept. 14, 2020

The Tennessee cooperative is planning to redeploy staff and create a digital-first culture.

By Marc Rapport | Sept. 14, 2020

How United and Blue federal credit unions completed construction on their new headquarters with little or no delay.

By Callahan & Associates, Inc. | Sept. 10, 2020

Join Member Loyalty Group for insights on how the pandemic has affected experience ratings at credit unions across the country.

By Sam Taft | Sept. 8, 2020

Investment balances were up 19.2% from the first quarter as consumer uncertainty powers growth in core deposits.

By Erik Payne | Sept. 8, 2020

Three senior executives at a CUSO with a predominately remote workforce offer words of wisdom for cooperatives considering the future of their office operations.

By Erik Payne | Sept. 8, 2020

Trends analysis from Gallup reveals surprising truths about the member experience, especially during the coronavirus pandemic.

By Jason Haley | Sept. 8, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Sharon Simpson | Sept. 7, 2020

An Oklahoma credit union encourages business owners to wait to apply for forgiveness but has tools in place to assist members who want relief now.

By Erik Payne | Sept. 7, 2020

Which credit unions lent the highest percentage of their total assets through the Paycheck Protection Program?

By Rebecca Wessler | Sept. 1, 2020

Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | Aug. 31, 2020

Wyoming’s Meridian Trust FCU offers best practices and lessons learned on the promotional side of the industry’s operations.

By Marc Rapport | Aug. 31, 2020

Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.

By Marc Rapport | Aug. 31, 2020

This Raleigh-based cooperative is “woke” in Wake (and Durham) counties.

By William Hunt | Aug. 31, 2020

Many Americans have been beefing up their savings during the COVID-19 lockdowns. Credit unions are putting those additional funds toward less fortunate members.

By Marc Rapport | Aug. 28, 2020

The Kansas City credit union uses insights from feedback to refine responses and shine during the pandemic.

By Callahan & Associates, Inc. | Aug. 27, 2020

Join a panel of credit union executives as they discuss how their credit unions adapted quickly to serve members' needs, how they built new relationships with local business owners and what advice they have for other credit unions looking to support small businesses in their own communities moving forward.

By Gallup | Aug. 26, 2020

Join Gallup Managing Partner, Anson Vuong, as he shares key takeaways from Gallup’s Financial Services Study and provides details on how credit unions can differentiate in today’s environment by focusing on the person behind the member.

By SilverCloud LLC | Aug. 25, 2020

Join Lori Bocklund of Strategic Contact and DJ Haskins from SilverCloud to hear what survey data of 100+ CU contact center leaders reveals about the changing contact center, and how your center can better respond to today’s member needs.

By Erik Payne | Aug. 24, 2020

The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.

By Phylicia Atkins | Aug. 24, 2020

Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.

By Rebecca Wessler | Aug. 24, 2020

Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.

By Max Manalo-LeClair | Aug. 24, 2020

Newly released mortgage data offers insights into refinancing, credit union market share, and millennial and Gen Z borrowing.

By Callahan & Associates, Inc. | Aug. 20, 2020

Join BCU's ($4B, Vernon Hills, IL) senior manager, talent acquisition and culture development and director, talent management as they discuss how their credit union rapidly shifted to remote hiring and learning.

By Marc Rapport | Aug. 20, 2020

This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.

By Callahan & Associates, Inc. | Aug. 17, 2020

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Origence | Aug. 17, 2020

Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.

By Marc Rapport | Aug. 17, 2020

Nearly 30,000 attendees attend virtual webinars since the pandemic halted in-person sessions in March.

By Sharon Simpson | Aug. 17, 2020

Five credit unions shares insights from their Paycheck Protection Program efforts.

By E.C. Harrison | Aug. 17, 2020

Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.

By William Hunt | Aug. 13, 2020

With second quarter data now available, COVID-19’s impact on industrywide metrics is more apparent. Discover how credit union balance sheets are shifting and other key insights from Callahan’s quarterly webinar.

By Erik Payne | Aug. 10, 2020

Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.

By Sharon Simpson | Aug. 10, 2020

A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.

By Marc Rapport | Aug. 10, 2020

Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.

By Aman Johal | Aug. 10, 2020

Which credit unions led the nation in the number of Paycheck Protection Program loans funded?

By Jason Haley | Aug. 10, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Callahan & Associates, Inc. | Aug. 6, 2020

Join Callahan & Associates for a webinar on U.S. mortgage market trends and how to use the Home Mortgage Disclosure Act (HMDA) data in both Peer-to-Peer and MortgageAnalyzer for your credit union’s mortgage lending planning and analysis.

Lack of knowledge about mortgage requirements is likely keeping some prospective women homebuyers from actively taking steps toward a purchase.

By Marc Rapport | Aug. 3, 2020

Since 2012, the credit union’s CUSO has capitalized on loans gone sour to create quality affordable housing across the Tarheel State.

By Marc Rapport | Aug. 3, 2020

One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.

By Samantha Cristobal | Aug. 3, 2020

Peer-to-Peer from Callahan & Associates allows credit union leaders to analyze mortgage data as well as data from the 5300 Call Report on an institution level.

By Rebecca Wessler | Aug. 3, 2020

Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

The Credit Union Analytics Community & Tableau User Group welcome Eduardo Santos as he talks about United Federal Credit Union's analytics journey.

By Auto Financial Group | July 27, 2020

How residual based financing helps credit unions maintain and even increase loan volume in an uncertain environment.

By Erik Payne | July 27, 2020

How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.

By Rebecca Wessler | July 27, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By E.C. Harrison | July 27, 2020

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.

By Marc Rapport | July 27, 2020

Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.

By Callahan & Associates | July 24, 2020

Data and insight from Callahan & Associates and industry suppliers.

By William Hunt | July 22, 2020

Early data from Callahan & Associates’ new non-interest income tool shows dramatic differences in NII strategy among credit unions.

By Finastra | July 20, 2020

Digital lending prowess can help credit unions leverage their built-in advantages as local institutions.

By Marc Rapport | July 20, 2020

Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.

By Rebecca Wessler | July 20, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Erik Payne | July 20, 2020

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.

By Erik Payne | July 20, 2020

Which credit unions led their states in the number of Paycheck Protection Program loans funded?

By Glia | July 16, 2020

Join Glia and special guest panelists from 4 credit unions that span the US—and the physical/online spectrum— for a lively discussion on the unifying topic of Member Service.

In this interactive session, Suncoast Credit Union’s ($11B, FL) Data Analytics team, lead by Nolan Walker, joins us to talk about the different roles, responsibilities, and challenges that face their squad. Register for this session and log on to hear about how their team tackles data science, data management, and more.

By Marc Rapport | July 13, 2020

The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.

By Sharon Simpson | July 13, 2020

Four credit unions share insights from their text messaging initiatives.

By Alexandra Gekas | July 13, 2020

Callahan spotlights credit unions of all sizes that return the most value to members.

By Jason Haley | July 9, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Callahan & Associates, Inc. | July 8, 2020

Join Erica Marshall, training manager for CommonWealth One Federal Credit Union ($413M, Alexandria, VA), for discussion about how the credit union launched an e-learning initiative to help staff make the most of staying at home during the pandemic.

By Duncan Bartley | July 8, 2020

PPP data from the Treasury Department indicates credit unions played a larger role in lending to smaller companies, underscoring the movement’s commitment to Main Street business borrowers.

By Marc Rapport | July 7, 2020

Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.

By PSCU | July 6, 2020

Here’s info credit unions can share with members to protect both from P2P scammers.

By Marc Rapport | July 6, 2020

CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.

By Marc Rapport | July 6, 2020

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

By Sam Taft | June 30, 2020

Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.

By Aman Johal | June 30, 2020

Historically low rates to start the year has contributed to strong mortgage lending through March.

By Aman Johal | June 30, 2020

Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.

By Aman Johal | June 30, 2020

Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.

By Aman Johal | June 30, 2020

Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.

By William Hunt | June 30, 2020

A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.

By William Hunt | June 30, 2020

Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.

By William Hunt | June 30, 2020

A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.

By William Hunt | June 30, 2020

First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.

By Sam Taft | June 30, 2020

The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?

By Marc Rapport | June 30, 2020

Real comments from online review sites to inform strategies, policies, and practices.

By Leigh Anne Terry | June 30, 2020

Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.

By Erik Payne | June 30, 2020

The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.

By Michael Blackman | June 30, 2020

How did Golden State credit unions perform in the first quarter?

By Michael Blackman | June 30, 2020

Expansion ends, confidence wanes, and data trends. Get a glimpse of what happened across the United States in the first quarter.

By Erik Payne | June 30, 2020

Have you showered today? Maybe you should.

By Erik Payne | June 30, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | June 30, 2020

First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.

By Erik Payne | June 30, 2020

The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.

By Elan Financial Services | June 29, 2020

Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.

By Erik Payne | June 29, 2020

The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.

By Marc Rapport | June 29, 2020

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Max Manalo-LeClair | June 29, 2020

This Fourth of July, Callahan & Associates is celebrating patriotically named credit unions with a look at how they return value to their member-owners.

By Callahan & Associates, Inc. | June 23, 2020

Join Corey Rupp, chief lending officer for Affinity Plus Federal Credit Union ($2.6B, Saint Paul, MN), for a discussion about how the credit union is offering members "curbside closings" for mortgages and what other enhanced services may be on the horizon.

By Marc Rapport | June 22, 2020

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.

By Erik Payne | June 22, 2020

When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.

By Jay Johnson | June 22, 2020

In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.

By Erik Payne | June 22, 2020

The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | June 17, 2020

Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.

By Glia | June 15, 2020

Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.

By Marc Rapport | June 15, 2020

A pandemic response brought the Texas cooperative to a new level of teamwork and learning.

By ICI Consulting, Inc. | June 15, 2020

Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.

By Marc Rapport | June 15, 2020

Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.

By Rebecca Wessler | June 15, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Callahan & Associates, Inc. | June 11, 2020

Join Jason Haley, managing director of ALM First's Investment Management Group and Sam Taft, assistant vice president, business development, Trust for Credit Unions, for a discussion about the latest economic and market insights along with investment trends based on 1Q 2020 Performance Data for all U.S. Credit Unions.

By Jason Haley | June 10, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Marc Rapport | June 8, 2020

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.

By Marc Rapport | June 8, 2020

Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.

By Erik Payne | June 8, 2020

The Michigan credit union shuffled its lending deck as member loan activity demanded.

By Michael Blackman | June 8, 2020

Credit unions have the opportunity of a lifetime to be part of the solution that helps members and communities get back on their feet.

By Sam Taft | June 8, 2020

Cooperatives keep their sights on short-term investments as cash balances grow and participation in derivative programs declines.

By Erik Payne | June 4, 2020

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.

By Sam Taft | June 2, 2020

Credit unions report the largest quarterly increase in investment balances on record as cash balances surge amid economic uncertainty and rate cuts push down investment yield.

By Aman Johal | June 2, 2020

Mortgage market share for U.S. credit unions increased 1.0 percentage point year-over-year to reach 9.0% as of March 31.

By Erik Payne | June 1, 2020

The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.

By SWBC | June 1, 2020

Lower wait times and more self-service options result in higher member satisfaction.

By CU Student Choice | June 1, 2020

By addressing today’s unique challenges, while remaining focused on the long view, credit unions engaged in private student lending have a powerful opportunity to connect with the next generation of members.

By Marc Rapport | June 1, 2020

A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.

By SilverCloud LLC | May 28, 2020

As financial institutions have had to pivot in response to the Coronavirus outbreak, credit unions are faced with unprecedented situations, challenging many of their usual operations.

By E.C. Harrison | May 27, 2020

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

By Marc Rapport | May 26, 2020

Employees and employer benefit from homegrown e-learning initiative.

By Rebecca Wessler | May 26, 2020

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.

By Rebecca Wessler | May 26, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Erik Payne | May 25, 2020

Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.

By Callahan & Associates | May 25, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Marc Rapport | May 25, 2020

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

By Callahan & Associates, Inc. | May 21, 2020

Join Tom Berquist, marketing and co-op affairs for BECU ($22.7B, Tukwila, WA), for a discussion about how the credit union defined its purpose and strategic direction.

By Callahan & Associates | May 21, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Finastra | May 18, 2020

Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.

Partner Perspective
Top 5 Trends At The Terminal

By Elan Financial Services | May 18, 2020

Terminal technology extends reach of contactless payments and more innovations.

By Erik Payne | May 18, 2020

Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.

By Marc Rapport | May 18, 2020

The Wyoming-Colorado credit union is striving to maintain safety and culture as it works to restore operations.

By Chris Howard | May 18, 2020

Focusing on products and service won’t build lasting, sustainable success; mission-based strategy helps separate real opportunity from feel-good initiatives.

By William Hunt | May 18, 2020

Early first quarter data shows the industry balance sheet is changing as credit unions respond to COVID-19.

By Aman Johal | May 15, 2020

The first quarter of 2020 is in the books. Credit unions are tasked with financially guiding members through COVID-19. How credit unions are positioned and more insights from Callahan’s quarterly webinar.

By Callahan & Associates, Inc. | May 14, 2020

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates | May 14, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Marc Rapport | May 11, 2020

The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.

By Marc Rapport | May 11, 2020

After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.

By Erik Payne | May 11, 2020

Wings Financial Credit Union’s Employee Pandemic Fund provides financial assistance to those affected by the coronavirus.

By Jay Johnson | May 7, 2020

Callahan’s new video series provides strategic insights to help today’s credit unions prepare for tomorrow’s planning sessions.

In these unprecedented times, credit unions are stepping up to the challenge by lending to their members (often low to moderate income workers). This increased lending is valuable and necessary, but it also generates risk and a need for increased loan loss reserves.

By Rebecca Wessler | May 6, 2020

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Jason Haley | May 6, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By CUNA Mutual Group | May 4, 2020

The proper response will make a big impact but needs to be comprehensive and consider multiple risks.

By Finastra | May 4, 2020

An open system on a cloud-based core is the key to unlocking quick integration and delivering the service options members increasingly expect.

By Sharon Simpson | May 4, 2020

A special team at BECU delves into digital to tackle user experience at the big cooperative.

By Marc Rapport | May 4, 2020

The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.

By Marc Rapport | May 4, 2020

Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.

By Marc Rapport | May 4, 2020

With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.

By ACES Risk Management (ARMCO) | April 29, 2020

This webinar will unlock the story of loan quality, why it's important, and what lenders need to do to build that foundation. We will also take a close look at a leading credit union and how they revamped their QC operations to improve quality and increase client confidence.

By Aman Johal | April 27, 2020

Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.

By ACES Risk Management (ARMCO) | April 27, 2020

The new ACES Consumer platform from ARMCO automates audit and compliance processes while adding visibility and efficiency.

By E.C. Harrison | April 27, 2020

Sixty-hour work weeks, constant virtual meetings, and imminent deadlines. The world of business lending is busier than ever before, but in many ways the work also is more rewarding.

By Marc Rapport | April 27, 2020

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.

By Erik Payne | April 27, 2020

Community Choice Credit Union’s approach to financial services offers a lighter tone in serious times.

By Chris Howard | April 23, 2020

Emotion, not rational assessment, drives decision-making, and members who report their credit union cares about their financial wellbeing put greater trust in the value of its guidance.

By Erik Payne | April 22, 2020

The Restaurant Challenge from the University of Kentucky FCU guarantees revenue for local businesses and a paycheck for their workers.

By Glia | April 21, 2020

Credit Unions are experiencing an unprecedented surge in members using their websites and online portals - many for the first time. How can you efficiently service these increasing volumes, and still provide an exceptional member experience?

By Callahan & Associates | April 20, 2020

The only comprehensive guide to improving credit union performance.

By Marc Rapport | April 20, 2020

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.

By Katy Slater | April 20, 2020

Uncertainties shouldn’t dissuade an honest reflection on whether leadership teams have the right tools to tackle the tasks at hand.

By Erik Payne | April 16, 2020

The industry ended fourth quarter on a high. What comes next is anybody’s guess.

By Marc Rapport | April 16, 2020

Real comments from online review sites to inform strategies, policies, and practices.

By Erik Payne | April 16, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | April 16, 2020

Inspired by “Megxit,” can you unscramble these eight credit unions with names reminiscent of the aristocracy?

By Erik Payne | April 16, 2020

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.

By Michael Blackman | April 16, 2020

How did Empire State credit unions perform in the fourth quarter?

By Michael Blackman | April 16, 2020

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.

By Aman Johal | April 16, 2020

2019 has been the most productive lending year in the history of the credit union movement. Despite coronavirus uncertainty, strong loan growth and low delinquency bode well for the strength of the credit union balance sheet in the months ahead.

By William Hunt | April 16, 2020

Prioritizing liquidity to navigate the uncertain economic climate, institutions allocated a higher percentage of investments toward shorter-term products in 2019.

By William Hunt | April 16, 2020

General uncertainty regarding the interest rate environment made it difficult for institutions to accurately price deposit and loan products, which is reflected in year-end income statements.

By William Hunt | April 16, 2020

Virtually every credit union relationship metric is up over the past 10 years and market share has also expanded in all major loan categories. But the industry is increasingly deploying different operational techniques to further encourage stickier relationships.

By William Hunt | April 16, 2020

Across 2019, the success of the national labor market increased competition for talent and required credit unions to revise their staffing models. In today's stressful and uncertain climate, the industry's willingness to invest in people will provide solace and stability for employees.

By Samantha Cristobal | April 16, 2020

Borrowers were incentivized to look for refinancing opportunities in the second half of 2019. With refinances projected to outweigh purchases through the first quarter of 2020, credit unions are primed for a strong start to the decade.

By Samantha Cristobal | April 16, 2020

Despite slowdowns in indirect lending and auto loan demand, auto penetration and market share remain strong at year-end.

By Samantha Cristobal | April 16, 2020

Gains to liquidity and member loyalty provide credit unions the flexibility and opportunity to serve their members financial needs into the new decade.

By Aman Johal | April 16, 2020

Despite a slow first quarter, the industry reported strong growth across core financials in the past 12 months. What else should credit unions know at fourth quarter?

By Jay Johnson | April 16, 2020

The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.

By Erik Payne | April 16, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Sharon Simpson | April 16, 2020

Three anecdotes show how Abound Credit Union is turning purpose into action in the Bluegrass State.

By Erik Payne | April 14, 2020

Two partnerships allow Northern Credit Union to help community members lead better financial lives.

By Erik Payne | April 14, 2020

Investments in culture and technology have underpinned the rise of this North Country cooperative.

By Erik Payne | April 14, 2020

Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.

By Erik Payne | April 14, 2020

Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.

By Member Loyalty Group LLC | April 13, 2020

Join Member Loyalty Group and others to learn about the feedback members are providing during this unprecedented time, and how that feedback is shifting as weeks go by.

By E.C. Harrison | April 13, 2020

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By Marc Rapport | April 13, 2020

Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.

By Chris Howard | April 13, 2020

The ACT Model empowers credit unions to respond to member needs with empathy and lay the foundation for stronger relationships in the future.

By Alexandra Gekas | April 13, 2020

It’s not easy to lead a team when members are dispersed across a city, state, or country. These tips will help take the pain out of off-site leadership.

By TRK Advisors | April 9, 2020

Join Tim Kolk, president of TRK Advisors, for this always well-received discussion about how credit unions can optimize their card portfolios and remain both competitive and prudent at this incredibly challenging time.

By William Hunt | April 7, 2020

Interested in your credit union’s performance? CUAnalyzer will show and tell you how you are performing compared to peers in almost any metric

By Jason Haley | April 6, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By PSCU | April 6, 2020

Credit and debit offerings need to appeal to each group where they live, and that’s increasingly digital.

By Elan Financial Services | April 6, 2020

How your credit union can be ready to embrace a brave, new world of frictionless payments.

By Marc Rapport | April 6, 2020

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Marc Rapport | April 6, 2020

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

By Timothy Kolk | April 6, 2020

Stress test your card portfolio now before reality does it for you. A level-headed, data-driven approach will still win the day.

By Michael Blackman | April 6, 2020

At year-end, balances, utilization, and credit quality tell the story of cards at cooperatives.

By Rebecca Wessler | April 6, 2020

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Callahan & Associates | April 3, 2020

Now is the time for credit unions to distinguish themselves by being part of the solution to the challenges our society is facing.

By Marc Rapport | April 1, 2020

The suburban Maryland credit union is calling members to offer assurance and advice.

By E.C. Harrison | March 31, 2020

Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.

By Jon Jeffreys | March 31, 2020

By sharing the stories of credit unions’ work and impact, we hope to ignite a passion for doing more.

By Rebecca Wessler | March 30, 2020

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.

By Rebecca Wessler | March 30, 2020

Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.

By Marc Rapport | March 30, 2020

To support members during a time of economic upheaval, the Green Bay credit union is not penalizing early withdrawal from savings accounts and is offering deferrals on installment loans. It’s offering plenty of modern comforts, too.

By Origence | March 23, 2020

The new platform integrates origination across all loan types and adds CRM, analytics marketing, and more.

By Sharon Simpson | March 23, 2020

Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.

By Marc Rapport | March 23, 2020

The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.

By Marc Rapport | March 23, 2020

The Oregon credit union is sequestering staff while stressing member service continuity.

By Rebecca Wessler | March 23, 2020

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

By Marc Rapport | March 23, 2020

Callahan staffers offer tips and advice being a worker-in-residence.

By Alexandra Gekas | March 20, 2020

Even as reality changes by the day, credit unions can provide stability and support to worried members.

By Marc Rapport | March 18, 2020

A first mobile deposit begins a shift for many a member across the country as digital replaces physical in a pandemic’s wake.

By Callahan & Associates, Inc. | March 16, 2020

Callahan & Associates hosted a virtual event featuring a panel of credit union leaders across the United States. Panel participants shared their plans and perspectives on the matter at hand including, but not limited to, personnel management, travel, disaster recovery, branch services, member impact, and more.

By Rebecca Wessler | March 16, 2020

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | March 16, 2020

The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.

By Marc Rapport | March 16, 2020

Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.

By Marc Rapport | March 16, 2020

BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.

By E.C. Harrison | March 16, 2020

East Idaho Credit Union calls the state’s second-largest city home but also has branches in communities with fewer than 1,000 residents, where members are known to drive 30 miles or more to conduct their financial business.

By Callahan & Associates, Inc. | March 10, 2020

Join Callahan & Associates and Kirkbride for a discussion about WSECU’s transition from waterfall to agile project management in an effort to improve the member experience.

By Rebecca Wessler | March 9, 2020

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | March 9, 2020

A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.

By Erik Payne | March 9, 2020

With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.

By Samantha Cristobal | March 9, 2020

Mortgage lending helps drive the loan portfolio to new heights while membership engagement deepens at cooperatives over the decade following the Great Recession.

By Rebecca Wessler | March 6, 2020

Credit union leaders celebrate International Women’s Day with working tips, career lessons, and legacy desires.

By Callahan & Associates, Inc. | March 5, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Erik Payne | March 5, 2020

DCU’s Project Finance aims to show members what their money can do, not what it did.

By Callahan & Associates, Inc. | March 4, 2020

Join Callahan & Associates and Jason Haley, managing director of ALM First's Investment Management Group and Sam Taft, assistant vice president, business development, Trust for Credit Unions, for a discussion about the latest economic and market insights along with investment trends for all U.S. Credit Unions.

By Jason Haley | March 4, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Callahan & Associates, Inc. | March 3, 2020

In this Tableau User Group-hosted session, Naveen and Nick talk about best practices and the role of collaboration in setting the right path forward for data governance in the cooperative world of credit unions.

By Marc Rapport | March 3, 2020

Jerry Reese helps design and direct the evolving member experience at Honda FCU.

By Rebecca Wessler | March 2, 2020

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Alogent | March 2, 2020

Upgrades, replacements, and new installations don’t have to be difficult.

By PSCU | March 2, 2020

Contactless, even card-less, options join instant issuance as avenues for ensuring members stay connected to their credit union accounts.

By Elan Financial Services | March 2, 2020

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.

By Marc Rapport | March 2, 2020

The California cooperative is four years into a digital evolution that relies heavily on member feedback.

By Marc Rapport | March 1, 2020

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Sharon Simpson | Feb. 27, 2020

University FCU considers community needs and institutional strengths to identify high-impact areas of service.

By Callahan & Associates, Inc. | Feb. 24, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Rebecca Wessler | Feb. 24, 2020

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 24, 2020

The Small Credit Union Roundtable featured CEOs bringing members into the financial mainstream and NCUA chair Rodney Hood on the regulator’s role.

By E.C. Harrison | Feb. 24, 2020

A meeting between a socially minded lender in Texas and a credit union in Florida leads to an innovative microlending program with nationwide applicability.

By Marc Rapport | Feb. 24, 2020

Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.

By Marc Rapport | Feb. 24, 2020

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.

By Erik Payne | Feb. 24, 2020

To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.

By Erik Payne | Feb. 21, 2020

CUNA’s Governmental Affairs Conference is here. CreditUnions.com offers a handful of suggestions to help attendees make the most of their downtime.

By Marc Rapport | Feb. 20, 2020

These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.

By Callahan & Associates, Inc. | Feb. 18, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Rebecca Wessler | Feb. 18, 2020

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Feb. 18, 2020

LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.

By Marc Rapport | Feb. 18, 2020

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.

By Marc Rapport | Feb. 17, 2020

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.

By Marc Rapport | Feb. 17, 2020

A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.

By Sharon Simpson | Feb. 17, 2020

Altra Federal Credit Union offers tips and insight for credit unions that want to set aside an official day to positively impact their communities.

By Erik Payne | Feb. 17, 2020

Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.

By Sharon Simpson | Feb. 14, 2020

Simple changes make it clear this California cooperative is in the people business.

By Callahan & Associates, Inc. | Feb. 13, 2020

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Aman Johal | Feb. 13, 2020

The decade ends with the three most productive lending quarters in the history of the credit union movement. Plus, more can’t-miss insights from Callahan’s quarterly webinar.

By E.C. Harrison | Feb. 12, 2020

Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.

By Callahan & Associates, Inc. | Feb. 11, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Rebecca Wessler | Feb. 10, 2020

Five can't-miss data points this week on CreditUnions.com.

By CU Student Choice | Feb. 10, 2020

Most students and families make the big decision without expert advice and estimating tools. Here’s a better alternative.

By Marc Rapport | Feb. 10, 2020

Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.

By Sharon Simpson | Feb. 10, 2020

Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.

By Erik Payne | Feb. 10, 2020

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

By Marc Rapport | Feb. 10, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Marc Rapport | Feb. 10, 2020

At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.

By Callahan & Associates, Inc. | Feb. 6, 2020

Join Callahan & Associates and Melissa Alexy, vice president of human resources for Langley Federal Credit Union, for a discussion about how the cooperative gave all employees the experience of attending a national conference through the Langley U Summit.

By Jason Haley | Feb. 6, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | Feb. 4, 2020

Welcome to the 2020s. Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Feb. 3, 2020

Five can't-miss data points this week on CreditUnions.com.

By Elan Financial Services | Feb. 3, 2020

The younger set demands a full-service credit card program with user-friendly digital capabilities and robust rewards.

By Marc Rapport | Feb. 3, 2020

The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.

By Marc Rapport | Feb. 3, 2020

Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.

By SWBC | Feb. 3, 2020

Now is the time to evaluate your credit union’s collections operation.

By Callahan & Associates | Feb. 3, 2020

Looking for new lending or LOS solutions? Check out these featured credit union suppliers.

By William Hunt | Feb. 3, 2020

Third quarter 2019 data shows that indirect loans still dominate the credit union industry’s auto portfolio, though momentum appears to have stalled in recent quarters.

By Aman Johal | Feb. 3, 2020

Despite slowing balance sheet growth, loan production picked up in the second half of the year, as the industry posted a record setting quarter in the three months ending September 2019.

By Callahan & Associates, Inc. | Jan. 30, 2020

Join Callahan & Associates and Hauser for a discussion about how Altra launched its annual day of service.

By Erik Payne | Jan. 28, 2020

Callahan data confirms another Super Bowl win for the Bay Area.

By Erik Payne | Jan. 28, 2020

Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.

By Marc Rapport | Jan. 27, 2020

The Silicon Valley credit union plans to create “a college mindset” with a $25-a-pop savings plan.

By Erik Payne | Jan. 27, 2020

Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.

By Callahan & Associates, Inc. | Jan. 21, 2020

Join Callahan & Associates and Clay Morgan, Listerhill's chief of staff operations, for a discussion about how the credit union is creating high-performing teams to provide a better experience for members.

By Rebecca Wessler | Jan. 21, 2020

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Jan. 20, 2020

When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.

By Marc Rapport | Jan. 20, 2020

The SECU Foundation executive director applies the solution-focused philosophy of leadership she learned in the trenches to the community impact work she now leads.

By Erik Payne | Jan. 20, 2020

An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.

By Madison Harbin | Jan. 20, 2020

The worlds of social media and search are ever-changing. Below, we've highlighted some of the most groundbreaking updates from 2019 that may impact your credit union's 2020 strategy.

By Jon Jeffreys | Jan. 20, 2020

More purpose trumps maximizing profit at the world’s largest asset manager. Member-owned financial cooperatives should take note.

By Erik Payne | Jan. 14, 2020

STCU’s business and commercial services department is working to provide a full relationship that takes into account deposits and other needs as much as loan balances.

By Jason Haley | Jan. 13, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | Jan. 13, 2020

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Jan. 13, 2020

The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.

By Marc Rapport | Jan. 13, 2020

Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.

By Marc Rapport | Jan. 13, 2020

North Bay Credit Union grows its business while calculating risk and reward in its Bay Area market.

By Erik Payne | Jan. 13, 2020

Credit union performance data likes the Palmetto State school’s chances in the College Football Playoff National Championship.

By Callahan & Associates, Inc. | Jan. 8, 2020

Join Callahan & Associates and Maha Brauch for an interactive discussion about the steps Affinity Plus took to build a next-generation digital banking experience for its members.

By Jay Johnson | Jan. 8, 2020

A collaborative culture that sticks to old principles while embracing innovation remains a key to the movement’s responsiveness and relevance.

By Katy Slater | Jan. 8, 2020

Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.

By Alix Patterson | Jan. 8, 2020

A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.

By Jon Jeffreys | Jan. 7, 2020

Strategic decisions made around three essential elements will prove critical to the future success of the credit union movement.

By William Hunt | Jan. 6, 2020

A decade-long, side-by-side snapshot reveals how the credit union landscape has changed from the tail end of the Great Recession to today.

By Rebecca Wessler | Jan. 2, 2020

Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

Tableau User Group: Melissa Pomeroy takes us through St. Mary's five year, four step analytics journey.

By William Hunt | Dec. 30, 2019

Credit unions continue to prioritize short-term liquidity, apparent in the movement's investment portfolio.

By Aman Johal | Dec. 30, 2019

Third quarter lending performance rebounds from a slow first half of the year.

By Aman Johal | Dec. 30, 2019

Despite mixed signals to end the year, signs do point to a strong economy to begin 2020. What else should credit unions know at third quarter?

By Rebecca Wessler | Dec. 30, 2019

Four can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 30, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Dec. 30, 2019

Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.

By Erik Payne | Dec. 30, 2019

How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.

By Erik Payne | Dec. 30, 2019

Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.

Feature
Best Of HR 2019

By Rebecca Wessler | Dec. 30, 2019

Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.

By Rebecca Wessler | Dec. 30, 2019

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

By Erik Payne | Dec. 30, 2019

To better differentiate itself from its original sponsor, Weber State FCU undertook a three-year journey to embrace a new name, a new logo, and an elevated future.

By Marc Rapport | Dec. 30, 2019

The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.

By Marc Rapport | Dec. 30, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Jay Johnson | Dec. 30, 2019

The most successful decade in the history of the movement is coming to an end. How can credit unions prepare for what comes next?

By Rebecca Wessler | Dec. 30, 2019

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | Dec. 30, 2019

Can you sniff out these 10 credit union names that will leave you feeling hungry?

By Samantha Cristobal | Dec. 30, 2019

First mortgage origination growth tops 12% as refinancing opportunities fuel activity.

By Michael Blackman | Dec. 30, 2019

Despite slowing consumer demand across the country, auto loans remain big business for credit unions. However, this is a segment worth tracking in the months to come.

By Samantha Cristobal | Dec. 30, 2019

Third quarter deposit performance resulted in slightly eased liquidity pressures.

By Samantha Cristobal | Dec. 30, 2019

Credit unions report improved earnings following 2018 rate cuts. However, increased expenses put downward pressure on margins.

By William Hunt | Dec. 30, 2019

Product penetration rates hit all-time highs in most major categories, as memberships and member relationships continue to rise.

By Aman Johal | Dec. 30, 2019

As employee productivity rises industrywide, so, too, does compensation.

By William Hunt | Dec. 30, 2019

In Arizona, first mortgage balances and share draft penetration hit decade-plus highs.

By William Hunt | Dec. 30, 2019

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the third quarter.

By Erik Payne | Dec. 26, 2019

Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.

By Rebecca Wessler | Dec. 23, 2019

Four can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 23, 2019

Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.

By Rebecca Wessler | Dec. 23, 2019

Five ways to serve members by providing the credit they need, when they need it.

By Rebecca Wessler | Dec. 23, 2019

Five ways credit unions are making it easier for members to conduct their financial business and live their lives.

By Rebecca Wessler | Dec. 23, 2019

Credit unions across the country are deploying creative solutions to engage members and encourage savings.

By Rebecca Wessler | Dec. 16, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 16, 2019

How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.

By Marc Rapport | Dec. 16, 2019

The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.

By Callahan & Associates | Dec. 16, 2019

Looking for new solutions? Check out these featured credit union suppliers.

By William Hunt | Dec. 16, 2019

Data from Callahan & Associates documents the performance in four key areas for credit unions that have made a charter change over the past decade.

By Callahan & Associates, Inc. | Dec. 12, 2019

Join Callahan & Associates for an informational webinar about Sustainable Business Strategy With Rebecca Henderson. Learn how to join the January 2020 cohort, designed to help teach leaders how to drive business results with a strategy based around purpose.

By Callahan & Associates, Inc. | Dec. 11, 2019

Join Callahan & Associates and Jason Haley, managing director of ALM First's Investment Management Group and Sam Taft, assistant vice president, business development, Trust for Credit Unions, for a discussion about the latest economic and market insights along with investment trends based on 3Q 2019 Performance Data.

By Rebecca Wessler | Dec. 9, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 9, 2019

Pelican State Credit Union’s blog is more about life and community than conversion rates and click-throughs.

By Marc Rapport | Dec. 9, 2019

John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.

By Marc Rapport | Dec. 9, 2019

Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.

By E.C. Harrison | Dec. 9, 2019

Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.

By Callahan & Associates | Dec. 9, 2019

Looking for new solutions? Check out these featured credit union suppliers.

By Extensia Financial LLC | Dec. 5, 2019

Join Extensia Financial LLC for a discussion on how to choose a participation partner. We’ll cover the basics of how to find a partner, explore the benefits of participation partners, and demonstrate how your credit union can diversify and grow loans through participation lending.

By Jason Haley | Dec. 5, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Callahan & Associates, Inc. | Dec. 4, 2019

Join Callahan & Associates and Travis Flora, culture and values officer for Commonwealth Credit Union, for a discussion about how to ensure staff members fully adopt a new culture and continue to embrace it as the organization matures.

By Rebecca Wessler | Dec. 3, 2019

Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 2, 2019

Five can't-miss data points this week on CreditUnions.com.

By Fiserv | Dec. 2, 2019

Wisconsin, Texas, Hawaii cooperatives use agile new core to meet consumer expectations.

By Marc Rapport | Dec. 2, 2019

Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.

By Marc Rapport | Dec. 2, 2019

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.

By Symitar | Dec. 2, 2019

Give your members the opportunity to live a life well spent.

By Erik Payne | Dec. 2, 2019

In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.

By Samantha Cristobal | Dec. 2, 2019

Which cores gained or lost market share in the credit union space? What does performance look like for credit union clients? Learn this and more in the annual Market Share Guide: Credit Union Core Processors from Callahan & Associates.

By Samantha Cristobal | Nov. 26, 2019

Member engagement is on the rise as credit unions build on post-recession membership surge.

By Marc Rapport | Nov. 25, 2019

Locating call centers across its North Carolina footprint maximizes building space for SECU and provides jobs in high unemployment areas.

By Marc Rapport | Nov. 25, 2019

Before they were hashtags, the concepts of #payitforward and #GivingTuesday were entrenched in the ethos of the industry.

By Erik Payne | Nov. 21, 2019

New programs at Purdue Federal ensure relationships with business members transcend the transaction.

By Callahan & Associates, Inc. | Nov. 20, 2019

Join Callahan & Associates and Blake Lyons, vice president of marketing at RBFCU for a discussion about the credit union's marketing structure and how credit unions of all sizes can work more effectively with internal and external resources.

November 2019 Credit Union Power BI User Group Getting Started, Key Decisions, & Useful Tips

By William Hunt | Nov. 19, 2019

Nine graphs show what impact secondary capital has had within the credit union industry during the past decade.

By E.C. Harrison | Nov. 18, 2019

The CEO of the Self-Help credit unions uses secondary capital to fight predatory lending and protect financially vulnerable consumers.