By Finastra | May 17, 2021

Savvy use of digital tools can expand core capabilities and make your credit union the go-to partner for the member experience and loyalty journey.

By Elan Financial Services | May 17, 2021

Credit unions can offer what businesses need without the extensive resources that go into internally developing and offering merchant services.

By Erik Payne | May 17, 2021

The CEO of Leominster Credit Union talks about her first six months on the job and how her background in HR influences her management style.

By Marc Rapport | May 17, 2021

Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.

By Erik Payne | May 17, 2021

A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.

By Jason Haley | May 17, 2021

Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.

By William Hunt | May 17, 2021

The lasting effects of the COVID-19 pandemic — and the national economic response to it — linger on credit union financial statements.

By Callahan & Associates, Inc. | May 12, 2021

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Finastra | May 10, 2021

Technology can help level the playing field for lenders seeking to serve this promising market.

By Marc Rapport | May 10, 2021

Cindy Jones spearheads First Financial’s efforts to improve financial health and literacy among Baltimore-area schools.

By Marc Rapport | May 10, 2021

Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.

By Erik Payne | May 10, 2021

Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.

By PSCU | May 3, 2021

How — and why — to digitally keep pace with the rapidly changing needs of members.

By Glia | May 3, 2021

Encompassing technology takes digital banking beyond the transactional into the virtual branch realm.

By TruHome Solutions, LLC | May 3, 2021

Profitability in an increasingly competitive financial services marketplace, it’s more important than ever.

By Yodlee, Inc. (Abe.ai) | May 3, 2021

Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.

By Erik Payne | May 3, 2021

An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.

By Marc Rapport | May 3, 2021

User experience research helps specialists define and refine the BECU member experience.

By Erik Payne | April 27, 2021

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.

By Michael Zelna | April 27, 2021

Loan purchases and participations reached record levels at U.S. credit unions. Some credit unions sold loans to generate revenue or reduce risk; others purchased loans to boost ratios or yields. Learn more about what happened throughout the industry.

By Marc Rapport | April 26, 2021

The Pennsylvania cooperative dishes on the best practices it has discovered for adding employee groups that also make the CU its PFI.

By Marc Rapport | April 26, 2021

Greylock FCU connects with staff members to address work/life balance and member service.

By Marc Rapport | April 26, 2021

Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.

By Charlotte Taft | April 23, 2021

The April Credit Union Power BI User Group — featuring Kelly Gage, senior business intelligence analyst at Red Canoe Credit Union — tackled how to avoid mistakes and make the most of business intelligence projects and reporting processes.

By Elan Financial Services | April 22, 2021

Hear about today’s cybersecurity environment and how credit unions can keep cardmember’s data safe.

By Marc Rapport | April 19, 2021

A marketing roadmap guides product promotion, development, and execution at the New York cooperative.

By Erik Payne | April 19, 2021

Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.

By Marc Rapport | April 19, 2021

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.

By Callahan & Associates | April 19, 2021

Credit unions share insights about programs and strategies aimed at helping marginalized members and communities.

By Aman Johal | April 19, 2021

Credit union earnings rebounded toward the end of the year as industry players find a way to adapt their business models to a changing economic landscape.

Nicole Lopez, BI Manager at Logix Federal Credit Union, walks us through the steps Logix has taken to deepen member relationships and understand delinquency risk through centralizing its data sources.

By Callahan & Associates, Inc. | April 15, 2021

Learn how credit unions across the country are making an impact in their communities through a Day of Service.

By Gleam Law PLLC | April 14, 2021

Alan Hanson, attorney with Gleam Law and Pat Duncan, vice president of compliance, Community First Credit Union, discuss the trends and risks in credit unions providing loans to cannabis businesses.

By E.C. Harrison | April 12, 2021

Bill Bynum, CEO of Hope Credit Union, makes the case for focusing on America’s poorest communities every day — not just during a crisis.

By Marc Rapport | April 12, 2021

Ann McMillian leads the charge to improve member and enterprise financial wellness at IH Mississippi Valley Credit Union.

By Samantha Cristobal | April 12, 2021

302 credit unions received $4.7 million in grant funding from the NCUA's Community Development Revolving Loan Fund in 2020. Take a closer look at where that money went.

By Jay Johnson | April 12, 2021

Health and economic indicators are promising, but local, national, and regulatory challenges persist.

By Jason Haley | April 12, 2021

This monthly commentary looks beyond the headlines to uncover the driving forces behind market trends and consider how they could impact a credit union’s investment portfolio.

By Callahan & Associates, Inc. | April 8, 2021

Tim Kolk, president of TRK Advisors, discusses how credit unions can optimize their card portfolios and remain both competitive and prudent at this incredibly challenging time.

By CU Strategic Planning | April 7, 2021

Jon Jeffreys, CEO of Callahan & Associates, Kevin Johnson, CEO, of Suncoast Credit Union and Jamie Hammond discuss how your credit union can get involved with groundbreaking new National Public Television series "Opportunity Knock$".

By FIS | April 5, 2021

The right loyalty program is a linchpin to keeping those new consumers who came aboard as digital shoppers during the pandemic.

By Elan Financial Services | April 5, 2021

Meeting consumer expectations can be achieved in partnership with a technology partner in tune with these times.

By Alogent | April 5, 2021

Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.

By PSCU | April 5, 2021

Now’s the time to make sure all payments channels work together as a “new normal” emerges.

By Erik Payne | April 5, 2021

The pandemic has changed the way Americans use cards. That behavior might never be the same.

By Callahan & Associates | April 5, 2021

In January 2021, 177 credit unions participated in a Compensation Survey that covered key areas like compensation, bonuses and incentives, minimum wage, retirement, and benefits offered at various levels across the organization.

By Timothy Kolk | April 5, 2021

Card managers who have proven to be the right leader for a critical product in the past almost certainly remain just as capable in the present.

By William Hunt | April 5, 2021

Mortgage originations set a quarterly record while consumer lending rebounded in the fourth quarter of 2020. Further economic reopening brings optimism, but the industry must monitor pandemic-related declines in asset quality.

By Callahan & Associates, Inc. | April 1, 2021

Ron Smith, chief growth officer at Texas Trust Credit Union talks about centralizing analytics and reporting to gain a single source of truth, deeper knowledge about members, and the ability to target messaging at a granular level.

By Erik Payne | April 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Callahan & Associates | April 1, 2021

The only comprehensive guide to improving credit union performance.

By Erik Payne | March 29, 2021

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.

By Bridgeforce | March 29, 2021

The many facets of a tech upgrade can make the process overwhelming. Bridgeforce’s nine-step guide ensures a best-fit solution is chosen.

By Marc Rapport | March 29, 2021

Marc Ernest oversees a holistic approach to building business relationships at Franklin Mint Federal Credit Union.

By Marc Rapport | March 29, 2021

Philadelphia FCU offers cash prizes and counseling sessions for winners of a campaign targeted to reach recipients of social services.

By Alexandra Gekas | March 29, 2021

Completing these steps will help you avoid writer’s block and set you up for writing success.

By LemonadeLXP | March 24, 2021

Wel lay out the challenges credit unions face and provide actionable solutions for leveling up both your frontline and your member experience.

By Erik Payne | March 23, 2021

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

By Marc Rapport | March 22, 2021

The Tennessee cooperative says PPP lending helped borrowers and the credit union alike — but at the cost of strategic initiatives.

By Erik Payne | March 22, 2021

One credit union’s process improvement team tackles inefficiencies and problems. Up now? The future of the branch.

By Marc Rapport | March 15, 2021

The cooperative attracted new members and is now delivering competitive business services with a credit union touch.

By Marc Rapport | March 15, 2021

Elizabeth Marshall goes beyond copywriting to combine the written word with a tone that’s personal, professional, and SEO-friendly.

By Katy Slater | March 15, 2021

Great achievements start with individual resolve. So, commit to leading with purpose.

By Michael Zelna | March 15, 2021

The number of credit union mergers has fallen for six years; however, the aggregate assets of merged institutions reached a record $8.4 billion with the help of two significant mergers.

Callahan & Associates and Jason Haley, chief investment officer, ALM First, and Sam Taft, assistant vice president, business development, Trust for Credit Unions, discuss the latest economic and market insights along with investment trends based on 4Q 2020 Performance Data for U.S. Credit Unions.

By Symitar | March 8, 2021

Make sure your credit union is top-of-app and top-of-wallet in order to increase payments revenue and maximize deposits.

By Marc Rapport | March 8, 2021

Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.

By Erik Payne | March 8, 2021

After four years of dreaming, planning, and acting, Growing Oaks FCU opened its doors for business in December 2020.

By Maurice Smith | March 8, 2021

Success is often measured in promotions, project leadership, and recognition, but to be successful, one needs to be known.

By Jason Haley | March 5, 2021

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By HelpSystems | March 3, 2021

In this webinar, we will highlight how robotic process automation and intelligent document processing supercharge the mortgage origination process and provide immediate relief for limited staff.

By Aman Johal | March 1, 2021

From lending to waiving fees, stopping repossessions to halting payments, here’s how credit unions across the country stepped up to support members.

By Erik Payne | March 1, 2021

Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.

By Alix Patterson | March 1, 2021

HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.

By Marc Rapport | March 1, 2021

A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.

By Callahan & Associates | March 1, 2021

In January 2021, Callahan & Associates surveyed credit union leaders around the country about their approaches to member relief throughout the COVID-19 pandemic. The results were varied and insightful. Read the full report.

By Erik Payne | March 1, 2021

The coronavirus vaccine should soon be available to the general population. The federal government is not mandating vaccination; some state or local jurisdictions might. What will credit unions do?

By Callahan & Associates, Inc. | Feb. 25, 2021

Member Experience is top of mind for most credit unions right now. Are you looking for programs and initiatives to empower and better serve your members? Are you just interested in seeing what’s hot in member experience technology right now?

By Callahan & Associates, Inc. | Feb. 23, 2021

Lending is top of mind for most credit unions right now. Are you looking for solutions to help you grow loans and better serve members? Are you just interested in seeing what’s hot in lending technology right now?

By Marc Rapport | Feb. 22, 2021

The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.

By CU Student Choice | Feb. 22, 2021

Unique times call for innovative, responsive, unique lending solutions for college students and their families.

By Michael Zelna | Feb. 22, 2021

Auto lending continues to dominate in penetration and market share; loan quality also improves.

By Marc Rapport | Feb. 22, 2021

A new analytics strategy has fixed misconceptions about members and fuels targeted product creation and marketing.

By Marc Rapport | Feb. 22, 2021

An English major uses business analytics to help develop strategy at CEFCU.

By Callahan & Associates, Inc. | Feb. 18, 2021

Join Callahan & Associates and Chad Miller, CEO of Southwest Louisiana Credit Union, for a discussion about how the credit union is removing barriers and helping would-be job seekers attain the technical degrees needed for higher-paying jobs.

By Marc Rapport | Feb. 16, 2021

This year’s solutions allow credit unions to lend to more members with less risk and more efficiency.

By Callahan & Associates, Inc. | Feb. 16, 2021

The mobile landscape is constantly changing. Members expect solutions that meet their evolving needs — and they expect them right now. Are you looking for solutions to help you operate more efficiently and better serve members? Or maybe just interested in seeing what's hot in mobile right now?

By Erik Payne | Feb. 15, 2021

The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.

By Marc Rapport | Feb. 15, 2021

This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.

By Erik Payne | Feb. 15, 2021

The CEO of SF Fire Credit Union talks about seamless experiences, digital optimization, and operational agility in today’s environment.

By Erik Payne | Feb. 15, 2021

2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.

By Erik Payne | Feb. 15, 2021

The coronavirus forced Abound FCU to push back a new branch opening and rethink its approach to meeting members and building community connections.

By Erik Payne | Feb. 15, 2021

The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.

By William Hunt | Feb. 12, 2021

Credit unions and their members adapted to a new normal. See where opportunities like for the industry in 2021.

By Callahan & Associates, Inc. | Feb. 11, 2021

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By TimeTrade SilverCloud | Feb. 10, 2021

In this webinar, we will showcase three member engagement strategies that real credit unions have implemented to improve their member experience initiatives during the pandemic.

By Marc Rapport | Feb. 10, 2021

Public Service Credit Union surveyed members, bought gifts, and made donations to take care of the community it loves.

By Elan Financial Services | Feb. 9, 2021

Ensure your credit card partner provides the best technology and people to protect your credit union and your members.

By Marc Rapport | Feb. 8, 2021

The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.

By Erik Payne | Feb. 8, 2021

When the pandemic hit, San Mateo Credit Union moved quickly to stand up a non-profit fund and move much-needed assistance into the communities it serves.

By Chip Filson | Feb. 8, 2021

Isolation in Los Alamos, NM, has prompted an alliance of local cooperatives to provide a gathering space for people craving connection.

By Jason Haley | Feb. 5, 2021

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Erik Payne | Feb. 5, 2021

Callahan data confirms that Tom Brady wins yet another Super Bowl.

Mortgage dashboards built for use at PenFed, how they came about, what it took to build them, and how the business has used them to serve their members.

By Marc Rapport | Feb. 1, 2021

Five lending leaders offer new insights about old values as they put new strategies into place to protect their cooperative and members.

By Auto Financial Group | Feb. 1, 2021

How to position your credit union’s auto loan strategy for success in 2021.

By Alogent | Feb. 1, 2021

Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.

By Erik Payne | Feb. 1, 2021

Low interest rates have ignited interest in refinances. At Star One, mortgage modifications build member loyalty.

By TimeTrade SilverCloud | Jan. 27, 2021

Join CU Strategic Planning's Mike Beall, Chief Strategy and Advocacy Officer to understand the opportunities in 2021 and 2022 for credit unions to create unique links in their communities and receive CDFI Grant Funding for these initiatives to help low to moderate income consumers.

By Callahan & Associates, Inc. | Jan. 26, 2021

Join Callahan & Associates and Jane Fontaine, AVP for HR and Training for Digital Federal Credit Union for a discussion about how DCU moved the in-person job fair online, making way for the future of credit union recruitment.

By Aman Johal | Jan. 26, 2021

The financial constraints credit unions faced in 2020 provide insights for how to move forward in the coming year.

By E.C. Harrison | Jan. 25, 2021

Backed by a changing FOM and new BOD, One Detroit Credit Union targets programs to bring hope to Detroit’s abandoned neighborhoods.

By Marc Rapport | Jan. 25, 2021

The leader of Element FCU reflects on the CEO journey in these times of COVID-19.

By Marc Rapport | Jan. 25, 2021

Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.

By Chris Howard | Jan. 25, 2021

It’s time to find ways to support members’ economic recovery.

Credit union, CUSO, and vendor perspectives on the challenge of finding the besr data warehouse solution for your credit union.

By Marc Rapport | Jan. 18, 2021

“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.

By Erik Payne | Jan. 18, 2021

Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture.

By E.C. Harrison | Jan. 18, 2021

The Vermont cooperative relies on a little-known state statute to make direct investments in cooperatives to bolster local economies and create a better world.

By Anson Vuong | Jan. 15, 2021

In this persisting pandemic, credit unions are taking a long view of member support. A poll by Gallup identifies anticipated member needs directly from the source.

By Callahan & Associates, Inc. | Jan. 14, 2021

During this special kick-off webinar Callahan's Jay Johnson, Chief Collaboration Officer, and Jon Jeffreys, President & CEO, will share what key trends and themes they are hearing regarding impact and how your credit union can get involved with this exciting new initiative in 2021.

By Anson Vuong | Jan. 13, 2021

In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.

By PSCU | Jan. 11, 2021

Why PSCU has committed to employee and member financial wellness and how the movement can do the same.

By Symitar | Jan. 11, 2021

Timely strategies for increasing your lending opportunities (while delivering exceptional member service) during and after the pandemic.

By Marc Rapport | Jan. 11, 2021

Jeff Sobieralski educates and engages members at the Indiana financial cooperative.

By Sam Taft | Jan. 11, 2021

Spread analysis deconstructs credit union earnings to gauge the health of an institution and its broader industry.

By Josh McAfee | Jan. 11, 2021

Five ways to turn fiction into fact for the credit union movement in 2021.

By Jason Haley | Jan. 7, 2021

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Symitar | Jan. 4, 2021

Now more than ever, members need you, and integrated technology is central to ensuring you deliver.

By Erik Payne | Jan. 4, 2021

Partners FCU serves the employees of The Walt Disney Company. But making its members financial dreams come true is no fairy tale in a moment of deep economic uncertainty.

By Jay Johnson | Jan. 4, 2021

Credit unions proved in 2020 that they are at their best when times are tough.

By Marc Rapport | Jan. 4, 2021

Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.

By Marc Rapport | Jan. 4, 2021

A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.

By Erik Payne | Jan. 1, 2021

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | Dec. 28, 2020

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport | Dec. 28, 2020

Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Aman Johal | Dec. 28, 2020

Credit unions report a continued influx in shares as members seek the safety of deposit accounts.

By Marc Rapport | Dec. 21, 2020

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Aman Johal | Dec. 21, 2020

Declines in consumer loan demand and a continued pullback from indirect lending programs have resulted in a deceleration of auto loan growth, particularly in new auto loans.

By Callahan & Associates | Dec. 16, 2020

Looking for new solutions? Check out these featured credit union suppliers.

By Sam Taft | Dec. 14, 2020

Deposit growth underpins a 3.4% increase in investment balances for the industry. See what else happened in the investment portfolio.

By Fiserv | Dec. 14, 2020

Be an Expert! With the right analytics tools, you can lead the growth of your debit and credit card business.

By Erik Payne | Dec. 14, 2020

When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.

By Callahan & Associates | Dec. 14, 2020

Looking for new solutions? Check out these featured credit union suppliers.

By Marc Rapport | Dec. 14, 2020

Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.

By Michael Zelna | Dec. 14, 2020

Concerned with cooperative values and not stock prices, credit unions have sacrificed short-term earnings to bolster reserves and give members a break on fees.

By Michael Zelna | Dec. 14, 2020

Credit unions in the West reported the largest decline in ROA. See what else has happened across the United States.

By William Hunt | Dec. 10, 2020

Subtle shifts in market share highlight the specialization of the core provider marketplace – there is a core provider tailored to any type of credit union business model.

By Splash Financial, Inc. | Dec. 9, 2020

Tune in for an insightful panel discussion among leaders from financial technology company Splash Financial, First Tech Federal Credit Union and CMFG Ventures/CUNA Mutual Group to learn how credit unions are remaining competitive while growing digitally.

By Callahan & Associates, Inc. | Dec. 8, 2020

Join Callahan & Associates and Jason Haley, chief investment officer, ALM First, and Sam Taft, assistant vice president, business development, Trust for Credit Unions, for a discussion about the latest economic and market insights along with investment trends based on 3Q 2020 Performance Data for all U.S. Credit Unions.

By Jason Haley | Dec. 7, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By CU-Interface | Dec. 7, 2020

Identifying true costs and terms takes a team effort on the way to making the best decision.

By Marc Rapport | Dec. 7, 2020

The South Carolina cooperative shares how it coped with the coronavirus crisis while scuttling a 30-year-old, in-house core in favor of a new, outsourced platform.

By Marc Rapport | Dec. 7, 2020

Working from home adds to the importance of securing the data pipeline. Leaders must now consider what data to keep, what data to destroy, and when to destroy it.

By Nacha | Dec. 7, 2020

Several new rules are coming in the year ahead, particularly in the area of authorization requirements.

By Marc Rapport | Dec. 7, 2020

Communication through digital channels proves key to ensuring a successful swap from one core to another.

By | Dec. 4, 2020

Data and insight from Callahan & Associates and industry suppliers.

By Alix Patterson | Dec. 1, 2020

Nearly 20 programs by credit unions helped members survive and thrive in a difficult year.

By Erik Payne | Nov. 30, 2020

Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.

By Marc Rapport | Nov. 30, 2020

Debi Knoblock brings together financial literacy, school and community outreach, and business development at Texas Trust.

By Marc Rapport | Nov. 30, 2020

Honda FCU and Partners share experiences from their first online annual meetings.

By Erik Payne | Nov. 30, 2020

A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.

By Rebecca Wessler | Nov. 23, 2020

Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.

By Rebecca Wessler | Nov. 23, 2020

DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.

By Rebecca Wessler | Nov. 23, 2020

When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.

By Marc Rapport | Nov. 23, 2020

Ent, Genisys, and Corning credit unions have each taken different approaches to offer much-needed support to area establishments.

By Rebecca Wessler | Nov. 23, 2020

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

By Callahan & Associates, Inc. | Nov. 19, 2020

During this webinar, Rhonda Summerbell, Director of Relationship Management & Community Impact, Universtiy FCU ($3.1B, Austin, TX) shares how the credit union continued to serve students by transitioning an in-person program to 100% virtual.

By Alacriti | Nov. 18, 2020

The pandemic and the resulting economic conditions has accelerated the pace of credit union digital transformation. However, what can be expected in 2021 when it comes to member engagement and expectations?

By LSC | Nov. 16, 2020

Effective management of credit card debt can increase both the cooperative’s business and the member’s financial stability.

By Sherpa Technologies | Nov. 16, 2020

Pay it with Payigy.

Partner Perspective
Getting Mobile Deposit Right

By Vertifi Software | Nov. 16, 2020

Convenience and innovation are the combination that makes RDC a must-have for today’s credit union and their members.

By Marc Rapport | Nov. 16, 2020

Iterative changes drive digital growth at Truliant and Canvas credit unions.

By Marc Rapport | Nov. 16, 2020

Columbus United FCU joins forces with a national nonprofit to champion housing availability in rural Nebraska.

By Erik Payne | Nov. 16, 2020

A Louisiana credit union brings technical education within reach by removing two major barriers to attaining it.

By Callahan & Associates, Inc. | Nov. 10, 2020

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Erik Payne | Nov. 9, 2020

In time for Veteran’s Day, the nation’s largest credit union offers lessons learned during its decades of success building long-term member relationships.

By Marc Rapport | Nov. 9, 2020

Virtual sessions heavy on professional support as well as entertainment helps to build authentic relationships at five credit unions across the United States.

By E.C. Harrison | Nov. 9, 2020

Five industry leaders share how they keep innovation at the forefront in a challenging, changing environment.

By Erik Payne | Nov. 9, 2020

DCU has moved the in-person job fair online, making way for the future of credit union recruitment.

By Jason Haley | Nov. 5, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Elan Financial Services | Nov. 4, 2020

Join Elan to hear how we've helped our credit union partners during these uncertain times.

By Computer Services, Inc. | Nov. 2, 2020

A technology partner allows this Illinois credit union to focus on its core mission while leaving the technical details to the experts.

By SWBC | Nov. 2, 2020

A scalable solution for outsourcing collections can save up to 50% compared with in-house efforts.

How a Roadmap to Homeownership can provide an edge to homebuyers, especially first-timers.

By MeridianLink, Inc. | Nov. 2, 2020

How can you determine if your digital lending and account opening strategy is on track?

By Marc Rapport | Nov. 2, 2020

Five credit union lending executives from across the country share how the COVID-19 pandemic compares to the Great Recession.

By Marc Rapport | Nov. 2, 2020

Research and reflection drives a new lineup of products and services at Seattle Credit Union.

By Samantha Cristobal | Nov. 2, 2020

Loan performance in 2020 might shed light on the future of credit union lending.

By CU Student Choice | Oct. 26, 2020

How COVID-19 and new leadership could impact student lending policy.

By Auto Financial Group | Oct. 26, 2020

How to position your credit union for a post-COVID world.

By E.C. Harrison | Oct. 26, 2020

A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share seven tips on how to stay safe.

By Marc Rapport | Oct. 26, 2020

A group of member-owned cooperatives and their league helped strapped residents and businesses through state programs.

By Erik Payne | Oct. 26, 2020

Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.

By William Hunt | Oct. 26, 2020

A study of performance data from nearly 150 credit unions sheds light on what is happening beneath the broad categories represented on the 5300 Call Report.

Join Neustar and fellow industry thought leaders for a discussion on how contact centers are relying on next-generation technologies to keep member experiences top-of-mind in a challenging environment.

By Callahan & Associates, Inc. | Oct. 20, 2020

Join Erin Coleman, senior director, advisory services at Filene Research Institute, and Jay Johnson, chief collaboration officer at Callahan & Associates, for a webinar on how credit unions can be focused on innovation, when surrounded by disruptions.

By Chris Howard | Oct. 20, 2020

Credit unions need diverse, knowledgeable, representative boards that are able to act inclusively, collaboratively, and with strategic vision.

By Sharon Simpson | Oct. 19, 2020

Even the most basic principles of a credit union’s work are worth celebrating. This credit union tells its story while engaging its community.

By Vertifi Software | Oct. 19, 2020

Unitus Community Credit Union partners with Vertifi Software to resolve mobile deposit pain points and more.

By Erik Payne | Oct. 19, 2020

A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.

By Marc Rapport | Oct. 19, 2020

Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.

By Michael Zelna | Oct. 19, 2020

Credit unions have made deposit and market share gains during the year; now, many must re-evaluate their branch channels as they work to better align products and services with the changing needs of members.

By Maurice Smith | Oct. 12, 2020

Can market forces balance racial inequities?

By Erik Payne | Oct. 12, 2020

The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.

By Alix Patterson | Oct. 12, 2020

Hundreds of corporate pledges signed last year mean little this year. Credit unions don’t need to follow suit.

By Callahan & Associates, Inc. | Oct. 6, 2020

Join a panel of credit union executives as they share strategies to ensure cooperative boards fully represent their diverse memberships.

By Callahan & Associates, Inc. | Oct. 6, 2020

Join Callahan & Associates for an informative webinar that highlights why leading with purpose is critically important for credit unions to stay relevant in a highly competitive financial services marketplace.

By Jason Haley | Oct. 6, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Erik Payne | Oct. 5, 2020

Certified CDFI credit unions bring a hyper-local focus to their community work. Here, four leaders discuss the missions of their organizations in today’s tumultuous environment.

By Erik Payne | Oct. 5, 2020

The 2020 school year may be untraditional, but the credit union industry’s support of area schools and school districts remains robust as ever. And while not every credit union that serves educational systems features ‘Schools’ in their name, in this word search, see if you can spot 10 credit unions from across the nation who do.

Feature
Meet The Moment

By Erik Payne | Oct. 5, 2020

Second quarter trends highlight early financial fallout from the coronavirus pandemic.

By Erik Payne | Oct. 5, 2020

Azra Samiee, assistant director of marketing and outreach, Brooklyn Cooperative Federal Credit Union, discusses her credit union's opportunity to build wealth and resilience among Brooklynites.

By PSCU | Oct. 5, 2020

Contactless and card-not-present payments soar as pandemic continues. Credit unions need to provide those options.

By Alacriti | Oct. 5, 2020

Alacriti builds EBPP core competency while integrating AI chatbot with Glia’s Digital Customer Service Platform

By Total Expert Inc | Oct. 5, 2020

People-focused innovation will empower credit unions to grow virtual channel use post-pandemic.

By Marc Rapport | Oct. 5, 2020

West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.

By Erik Payne | Oct. 5, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | Oct. 5, 2020

A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.

By William Hunt | Sept. 30, 2020

COVID-19 continues to make headlines for social and economic reasons. What else should credit unions know at second quarter?

By William Hunt | Sept. 30, 2020

The affects of a three-year pullback from indirect lending and the COVID-19 pandemic have resulted in a decade-long low in auto lending growth in the second quarter.

By Aman Johal | Sept. 30, 2020

As the economic ramifications of COVID-19 swept through the country, the personal savings rate hit an all-time high as consumers moved their savings into deposit accounts.

By Aman Johal | Sept. 30, 2020

The Federal Reserve kept interest rates at record lows throughout the second quarter, and the economic uncertainty wrought by COVID-19 supported record inflows at financial institutions.Consequently, credit union investment portfolios reported strong growth

By William Hunt | Sept. 30, 2020

During the social and economic uncertainty of the past several months, members and non-members turned to their financial institutions for help. Second quarter data tells that story.

By Aman Johal | Sept. 30, 2020

Due to economic lockdowns and government relief efforts, in the second quarter financial institutions had to develop creative strategies to generate revenue.

By Aman Johal | Sept. 30, 2020

Unemployment soared to its highest level in more than 70 years, but the credit union industry managed to hold onto their staff members and add to their ranks in second quarter.

By Erik Payne | Sept. 30, 2020

Chad Miller, CEO, Southwest Louisiana Credit Union, discusses his credit union's work to serve the low-income, high-risk populations left behind by mainstream financial services.

By William Hunt | Sept. 30, 2020

Low interest rates and federal aid combined to create a surge in demand for home financing, as both refinances and purchases performed well in the second quarter.

By William Hunt | Sept. 30, 2020

Although the pandemic hindered consumer spending, some aspects of the credit union loan portfolio reported strong gains in the second quarter.

By Jay Johnson | Sept. 30, 2020

The credit union industry remains focused on keeping employees and members safe while acting as financial first responders for their members and communities.

By Marc Rapport | Sept. 30, 2020

Real comments from online review sites to inform strategies, policies, and practices.

By Samantha Cristobal | Sept. 30, 2020

How did Buckeye State credit unions perform in second quarter?

By Samantha Cristobal | Sept. 30, 2020

Investments spike, financial markets rebound, and more. Get a glimpse of what happened across the United States in the second quarter.

By Marc Rapport | Sept. 28, 2020

Employees can bring their kindergarten through eighth grade students to work at the credit union’s headquarters.

By Origence, a CU Direct Brand | Sept. 28, 2020

Marketing automation offers many advantages to credit unions that are pursuing growth and that seek to deepen relationships with their members.

By Erik Payne | Sept. 28, 2020

Gregg Brown, CEO, South Side Community Federal Credit Union, discusses his credit union's mission to equalize economic power and to fight poverty on Chicago's South Side.

By Chris Howard | Sept. 28, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Marc Rapport | Sept. 28, 2020

Simeon Chapin plays an integral role in communicating and executing Vermont State Employees Credit Union’s goals to make a local and global difference.

By Alix Patterson | Sept. 28, 2020

Things have certainly changed since the pandemic, but that doesn’t mean the member experience isn’t just as good — if not better.

By Marc Rapport | Sept. 22, 2020

After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.

By Marc Rapport | Sept. 21, 2020

Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.

By Aman Johal | Sept. 21, 2020

Second quarter data highlights further impacts from the COVID-19 crisis on the credit union industry.

By Erik Payne | Sept. 21, 2020

Carla Decker, the CEO of DC Credit Union, discusses her credit union's commitment to community and how the COVID-19 crisis has affected her certified CDFI shop.

By Marc Rapport | Sept. 14, 2020

How United and Blue federal credit unions completed construction on their new headquarters with little or no delay.

By Marc Rapport | Sept. 14, 2020

The Tennessee cooperative is planning to redeploy staff and create a digital-first culture.

By Callahan & Associates, Inc. | Sept. 10, 2020

Join Member Loyalty Group for insights on how the pandemic has affected experience ratings at credit unions across the country.

By Sam Taft | Sept. 8, 2020

Investment balances were up 19.2% from the first quarter as consumer uncertainty powers growth in core deposits.

By Erik Payne | Sept. 8, 2020

Three senior executives at a CUSO with a predominately remote workforce offer words of wisdom for cooperatives considering the future of their office operations.

By Erik Payne | Sept. 8, 2020

Trends analysis from Gallup reveals surprising truths about the member experience, especially during the coronavirus pandemic.

By Jason Haley | Sept. 8, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Sharon Simpson | Sept. 7, 2020

An Oklahoma credit union encourages business owners to wait to apply for forgiveness but has tools in place to assist members who want relief now.

By Erik Payne | Sept. 7, 2020

Which credit unions lent the highest percentage of their total assets through the Paycheck Protection Program?

By Rebecca Wessler | Sept. 1, 2020

Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | Aug. 31, 2020

Wyoming’s Meridian Trust FCU offers best practices and lessons learned on the promotional side of the industry’s operations.

By Marc Rapport | Aug. 31, 2020

Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.

By Marc Rapport | Aug. 31, 2020

This Raleigh-based cooperative is “woke” in Wake (and Durham) counties.

By William Hunt | Aug. 31, 2020

Many Americans have been beefing up their savings during the COVID-19 lockdowns. Credit unions are putting those additional funds toward less fortunate members.

By Marc Rapport | Aug. 28, 2020

The Kansas City credit union uses insights from feedback to refine responses and shine during the pandemic.

By Callahan & Associates, Inc. | Aug. 27, 2020

Join a panel of credit union executives as they discuss how their credit unions adapted quickly to serve members' needs, how they built new relationships with local business owners and what advice they have for other credit unions looking to support small businesses in their own communities moving forward.

By Gallup | Aug. 26, 2020

Join Gallup Managing Partner, Anson Vuong, as he shares key takeaways from Gallup’s Financial Services Study and provides details on how credit unions can differentiate in today’s environment by focusing on the person behind the member.

By TimeTrade SilverCloud | Aug. 25, 2020

Join Lori Bocklund of Strategic Contact and DJ Haskins from SilverCloud to hear what survey data of 100+ CU contact center leaders reveals about the changing contact center, and how your center can better respond to today’s member needs.

By Erik Payne | Aug. 24, 2020

The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.

By Phylicia Atkins | Aug. 24, 2020

Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.

By Rebecca Wessler | Aug. 24, 2020

Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.

By Max Manalo-LeClair | Aug. 24, 2020

Newly released mortgage data offers insights into refinancing, credit union market share, and millennial and Gen Z borrowing.

By Callahan & Associates, Inc. | Aug. 20, 2020

Join BCU's ($4B, Vernon Hills, IL) senior manager, talent acquisition and culture development and director, talent management as they discuss how their credit union rapidly shifted to remote hiring and learning.

By Marc Rapport | Aug. 20, 2020

This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.

By Callahan & Associates, Inc. | Aug. 17, 2020

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Origence, a CU Direct Brand | Aug. 17, 2020

Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.

By Sharon Simpson | Aug. 17, 2020

Five credit unions shares insights from their Paycheck Protection Program efforts.

By E.C. Harrison | Aug. 17, 2020

Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.

By Marc Rapport | Aug. 17, 2020

Nearly 30,000 attendees have attended virtual financial education webinars since the pandemic halted in-person sessions at VACU.

By William Hunt | Aug. 13, 2020

With second quarter data now available, COVID-19’s impact on industrywide metrics is more apparent. Discover how credit union balance sheets are shifting and other key insights from Callahan’s quarterly webinar.

By Erik Payne | Aug. 10, 2020

Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.

By Sharon Simpson | Aug. 10, 2020

A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.

By Marc Rapport | Aug. 10, 2020

Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.

By Aman Johal | Aug. 10, 2020

Which credit unions led the nation in the number of Paycheck Protection Program loans funded?

By Jason Haley | Aug. 10, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Callahan & Associates, Inc. | Aug. 6, 2020

Join Callahan & Associates for a webinar on U.S. mortgage market trends and how to use the Home Mortgage Disclosure Act (HMDA) data in both Peer-to-Peer and MortgageAnalyzer for your credit union’s mortgage lending planning and analysis.

Lack of knowledge about mortgage requirements is likely keeping some prospective women homebuyers from actively taking steps toward a purchase.

By Marc Rapport | Aug. 3, 2020

One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.

By Marc Rapport | Aug. 3, 2020

SECU rethinks REOs to create quality, affordable housing across the Tarheel State.

By Samantha Cristobal | Aug. 3, 2020

Peer-to-Peer from Callahan & Associates allows credit union leaders to analyze mortgage data as well as data from the 5300 Call Report on an institution level.

By Rebecca Wessler | Aug. 3, 2020

Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

The Credit Union Analytics Community & Tableau User Group welcome Eduardo Santos as he talks about United Federal Credit Union's analytics journey.

By Auto Financial Group | July 27, 2020

How residual based financing helps credit unions maintain and even increase loan volume in an uncertain environment.

By Erik Payne | July 27, 2020

How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.

By Rebecca Wessler | July 27, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By E.C. Harrison | July 27, 2020

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.

By Marc Rapport | July 27, 2020

Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.

By Callahan & Associates | July 24, 2020

Data and insight from Callahan & Associates and industry suppliers.

By William Hunt | July 22, 2020

Early data from Callahan & Associates’ new non-interest income tool shows dramatic differences in NII strategy among credit unions.

By Finastra | July 20, 2020

Digital lending prowess can help credit unions leverage their built-in advantages as local institutions.

By Marc Rapport | July 20, 2020

Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.

By Rebecca Wessler | July 20, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Erik Payne | July 20, 2020

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.

By Erik Payne | July 20, 2020

Which credit unions led their states in the number of Paycheck Protection Program loans funded?

By Glia | July 16, 2020

Join Glia and special guest panelists from 4 credit unions that span the US—and the physical/online spectrum— for a lively discussion on the unifying topic of Member Service.

In this interactive session, Suncoast Credit Union’s ($11B, FL) Data Analytics team, lead by Nolan Walker, joins us to talk about the different roles, responsibilities, and challenges that face their squad. Register for this session and log on to hear about how their team tackles data science, data management, and more.

By Marc Rapport | July 13, 2020

The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.

By Sharon Simpson | July 13, 2020

Four credit unions share insights from their text messaging initiatives.

By Alexandra Gekas | July 13, 2020

Callahan spotlights credit unions of all sizes that return the most value to members.

By Jason Haley | July 9, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Callahan & Associates, Inc. | July 8, 2020

Join Erica Marshall, training manager for CommonWealth One Federal Credit Union ($413M, Alexandria, VA), for discussion about how the credit union launched an e-learning initiative to help staff make the most of staying at home during the pandemic.

By Duncan Bartley | July 8, 2020

PPP data from the Treasury Department indicates credit unions played a larger role in lending to smaller companies, underscoring the movement’s commitment to Main Street business borrowers.

By Marc Rapport | July 7, 2020

Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.

By PSCU | July 6, 2020

Here’s info credit unions can share with members to protect both from P2P scammers.

By Marc Rapport | July 6, 2020

CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.

By Marc Rapport | July 6, 2020

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

By Sam Taft | June 30, 2020

Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.

By Aman Johal | June 30, 2020

Historically low rates to start the year has contributed to strong mortgage lending through March.

By Aman Johal | June 30, 2020

Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.

By Aman Johal | June 30, 2020

Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.

By Aman Johal | June 30, 2020

Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.

By William Hunt | June 30, 2020

A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.

By William Hunt | June 30, 2020

Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.

By William Hunt | June 30, 2020

A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.

By William Hunt | June 30, 2020

First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.

By Sam Taft | June 30, 2020

The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?

By Leigh Anne Terry | June 30, 2020

Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.

By Erik Payne | June 30, 2020

The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.

By Michael Blackman | June 30, 2020

How did Golden State credit unions perform in the first quarter?

By Michael Blackman | June 30, 2020

Expansion ends, confidence wanes, and data trends. Get a glimpse of what happened across the United States in the first quarter.

By Erik Payne | June 30, 2020

Have you showered today? Maybe you should.

By Erik Payne | June 30, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | June 30, 2020

First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.

By Erik Payne | June 30, 2020

The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.

By Marc Rapport | June 30, 2020

Real comments from online review sites to inform strategies, policies, and practices.

By Marc Rapport | June 29, 2020

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Elan Financial Services | June 29, 2020

Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.

By Erik Payne | June 29, 2020

The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.

By Max Manalo-LeClair | June 29, 2020

This Fourth of July, Callahan & Associates is celebrating patriotically named credit unions with a look at how they return value to their member-owners.

By Callahan & Associates, Inc. | June 23, 2020

Join Corey Rupp, chief lending officer for Affinity Plus Federal Credit Union ($2.6B, Saint Paul, MN), for a discussion about how the credit union is offering members "curbside closings" for mortgages and what other enhanced services may be on the horizon.

By Marc Rapport | June 22, 2020

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.

By Erik Payne | June 22, 2020

When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.

By Jay Johnson | June 22, 2020

In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.

By Erik Payne | June 22, 2020

The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | June 17, 2020

Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.

By Glia | June 15, 2020

Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.

By Marc Rapport | June 15, 2020

A pandemic response brought the Texas cooperative to a new level of teamwork and learning.

By ICI Consulting, Inc. | June 15, 2020

Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.

By Marc Rapport | June 15, 2020

Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.

By Rebecca Wessler | June 15, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Callahan & Associates, Inc. | June 11, 2020

Join Jason Haley, managing director of ALM First's Investment Management Group and Sam Taft, assistant vice president, business development, Trust for Credit Unions, for a discussion about the latest economic and market insights along with investment trends based on 1Q 2020 Performance Data for all U.S. Credit Unions.

By Jason Haley | June 10, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Marc Rapport | June 8, 2020

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.

By Marc Rapport | June 8, 2020

Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.

By Erik Payne | June 8, 2020

The Michigan credit union shuffled its lending deck as member loan activity demanded.

By Michael Blackman | June 8, 2020

Credit unions have the opportunity of a lifetime to be part of the solution that helps members and communities get back on their feet.

By Sam Taft | June 8, 2020

Cooperatives keep their sights on short-term investments as cash balances grow and participation in derivative programs declines.

By Erik Payne | June 4, 2020

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.

By Sam Taft | June 2, 2020

Credit unions report the largest quarterly increase in investment balances on record as cash balances surge amid economic uncertainty and rate cuts push down investment yield.

By Aman Johal | June 2, 2020

Mortgage market share for U.S. credit unions increased 1.0 percentage point year-over-year to reach 9.0% as of March 31.

By Erik Payne | June 1, 2020

The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.

By SWBC | June 1, 2020

Lower wait times and more self-service options result in higher member satisfaction.

By CU Student Choice | June 1, 2020

By addressing today’s unique challenges, while remaining focused on the long view, credit unions engaged in private student lending have a powerful opportunity to connect with the next generation of members.

By Marc Rapport | June 1, 2020

A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.

By TimeTrade SilverCloud | May 28, 2020

As financial institutions have had to pivot in response to the Coronavirus outbreak, credit unions are faced with unprecedented situations, challenging many of their usual operations.

By E.C. Harrison | May 27, 2020

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

By Rebecca Wessler | May 26, 2020

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.

By Rebecca Wessler | May 26, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Marc Rapport | May 26, 2020

Employees and employer benefit from homegrown e-learning initiative.

By Erik Payne | May 25, 2020

Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.

By Callahan & Associates | May 25, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Marc Rapport | May 25, 2020

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

By Callahan & Associates, Inc. | May 21, 2020

Join Tom Berquist, marketing and co-op affairs for BECU ($22.7B, Tukwila, WA), for a discussion about how the credit union defined its purpose and strategic direction.

By Callahan & Associates | May 21, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Finastra | May 18, 2020

Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.

By Marc Rapport | May 18, 2020

The Wyoming-Colorado credit union is striving to maintain safety and culture as it works to restore operations.

Partner Perspective
Top 5 Trends At The Terminal

By Elan Financial Services | May 18, 2020

Terminal technology extends reach of contactless payments and more innovations.

By Erik Payne | May 18, 2020

Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.

By Chris Howard | May 18, 2020

Focusing on products and service won’t build lasting, sustainable success; mission-based strategy helps separate real opportunity from feel-good initiatives.

By William Hunt | May 18, 2020

Early first quarter data shows the industry balance sheet is changing as credit unions respond to COVID-19.

By Aman Johal | May 15, 2020

The first quarter of 2020 is in the books. Credit unions are tasked with financially guiding members through COVID-19. How credit unions are positioned and more insights from Callahan’s quarterly webinar.

By Callahan & Associates, Inc. | May 14, 2020

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates | May 14, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Marc Rapport | May 11, 2020

The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.

By Marc Rapport | May 11, 2020

After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.

By Erik Payne | May 11, 2020

Wings Financial Credit Union’s Employee Pandemic Fund provides financial assistance to those affected by the coronavirus.

By Jay Johnson | May 7, 2020

Callahan’s new video series provides strategic insights to help today’s credit unions prepare for tomorrow’s planning sessions.

In these unprecedented times, credit unions are stepping up to the challenge by lending to their members (often low to moderate income workers). This increased lending is valuable and necessary, but it also generates risk and a need for increased loan loss reserves.

By Rebecca Wessler | May 6, 2020

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Jason Haley | May 6, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By CUNA Mutual Group | May 4, 2020

The proper response will make a big impact but needs to be comprehensive and consider multiple risks.

By Finastra | May 4, 2020

An open system on a cloud-based core is the key to unlocking quick integration and delivering the service options members increasingly expect.

By Sharon Simpson | May 4, 2020

A special team at BECU delves into digital to tackle user experience at the big cooperative.

By Marc Rapport | May 4, 2020

The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.

By Marc Rapport | May 4, 2020

Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.

By Marc Rapport | May 4, 2020

With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.

By ACES Risk Management (ARMCO) | April 29, 2020

This webinar will unlock the story of loan quality, why it's important, and what lenders need to do to build that foundation. We will also take a close look at a leading credit union and how they revamped their QC operations to improve quality and increase client confidence.

By Aman Johal | April 27, 2020

Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.

By ACES Risk Management (ARMCO) | April 27, 2020

The new ACES Consumer platform from ARMCO automates audit and compliance processes while adding visibility and efficiency.

By E.C. Harrison | April 27, 2020

Sixty-hour work weeks, constant virtual meetings, and imminent deadlines. The world of business lending is busier than ever before, but in many ways the work also is more rewarding.

By Marc Rapport | April 27, 2020

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.

By Erik Payne | April 27, 2020

Community Choice Credit Union’s approach to financial services offers a lighter tone in serious times.

By Chris Howard | April 23, 2020

Emotion, not rational assessment, drives decision-making, and members who report their credit union cares about their financial wellbeing put greater trust in the value of its guidance.

By Erik Payne | April 22, 2020

The Restaurant Challenge from the University of Kentucky FCU guarantees revenue for local businesses and a paycheck for their workers.

By Glia | April 21, 2020

Credit Unions are experiencing an unprecedented surge in members using their websites and online portals - many for the first time. How can you efficiently service these increasing volumes, and still provide an exceptional member experience?

By Callahan & Associates | April 20, 2020

The only comprehensive guide to improving credit union performance.

By Marc Rapport | April 20, 2020

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.

By Katy Slater | April 20, 2020

Uncertainties shouldn’t dissuade an honest reflection on whether leadership teams have the right tools to tackle the tasks at hand.

By Erik Payne | April 16, 2020

The industry ended fourth quarter on a high. What comes next is anybody’s guess.

By Erik Payne | April 16, 2020

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne | April 16, 2020

Inspired by “Megxit,” can you unscramble these eight credit unions with names reminiscent of the aristocracy?

By Erik Payne | April 16, 2020

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.

By Michael Blackman | April 16, 2020

How did Empire State credit unions perform in the fourth quarter?

By Michael Blackman | April 16, 2020

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.

By Aman Johal | April 16, 2020

2019 has been the most productive lending year in the history of the credit union movement. Despite coronavirus uncertainty, strong loan growth and low delinquency bode well for the strength of the credit union balance sheet in the months ahead.

By William Hunt | April 16, 2020

Prioritizing liquidity to navigate the uncertain economic climate, institutions allocated a higher percentage of investments toward shorter-term products in 2019.

By William Hunt | April 16, 2020

General uncertainty regarding the interest rate environment made it difficult for institutions to accurately price deposit and loan products, which is reflected in year-end income statements.

By William Hunt | April 16, 2020

Virtually every credit union relationship metric is up over the past 10 years and market share has also expanded in all major loan categories. But the industry is increasingly deploying different operational techniques to further encourage stickier relationships.

By William Hunt | April 16, 2020

Across 2019, the success of the national labor market increased competition for talent and required credit unions to revise their staffing models. In today's stressful and uncertain climate, the industry's willingness to invest in people will provide solace and stability for employees.

By Samantha Cristobal | April 16, 2020

Borrowers were incentivized to look for refinancing opportunities in the second half of 2019. With refinances projected to outweigh purchases through the first quarter of 2020, credit unions are primed for a strong start to the decade.

By Samantha Cristobal | April 16, 2020

Despite slowdowns in indirect lending and auto loan demand, auto penetration and market share remain strong at year-end.

By Samantha Cristobal | April 16, 2020

Gains to liquidity and member loyalty provide credit unions the flexibility and opportunity to serve their members financial needs into the new decade.

By Aman Johal | April 16, 2020

Despite a slow first quarter, the industry reported strong growth across core financials in the past 12 months. What else should credit unions know at fourth quarter?

By Jay Johnson | April 16, 2020

The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.

By Erik Payne | April 16, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | April 16, 2020

Real comments from online review sites to inform strategies, policies, and practices.

By Sharon Simpson | April 16, 2020

Three anecdotes show how Abound Credit Union is turning purpose into action in the Bluegrass State.

By Erik Payne | April 14, 2020

Two partnerships allow Northern Credit Union to help community members lead better financial lives.

By Erik Payne | April 14, 2020

Investments in culture and technology have underpinned the rise of this North Country cooperative.

By Erik Payne | April 14, 2020

Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.

By Erik Payne | April 14, 2020

Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.

By Member Loyalty Group LLC | April 13, 2020

Join Member Loyalty Group and others to learn about the feedback members are providing during this unprecedented time, and how that feedback is shifting as weeks go by.

By E.C. Harrison | April 13, 2020

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By Marc Rapport | April 13, 2020

Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.

By Chris Howard | April 13, 2020

The ACT Model empowers credit unions to respond to member needs with empathy and lay the foundation for stronger relationships in the future.

By Alexandra Gekas | April 13, 2020

It’s not easy to lead a team when members are dispersed across a city, state, or country. These tips will help take the pain out of off-site leadership.

By TRK Advisors | April 9, 2020

Join Tim Kolk, president of TRK Advisors, for this always well-received discussion about how credit unions can optimize their card portfolios and remain both competitive and prudent at this incredibly challenging time.

By William Hunt | April 7, 2020

Interested in your credit union’s performance? CUAnalyzer will show and tell you how you are performing compared to peers in almost any metric

By Jason Haley | April 6, 2020

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By PSCU | April 6, 2020

Credit and debit offerings need to appeal to each group where they live, and that’s increasingly digital.

By Elan Financial Services | April 6, 2020

How your credit union can be ready to embrace a brave, new world of frictionless payments.

By Marc Rapport | April 6, 2020

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Marc Rapport | April 6, 2020

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

By Timothy Kolk | April 6, 2020

Stress test your card portfolio now before reality does it for you. A level-headed, data-driven approach will still win the day.

By Michael Blackman | April 6, 2020

At year-end, balances, utilization, and credit quality tell the story of cards at cooperatives.

By Rebecca Wessler | April 6, 2020

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Callahan & Associates | April 3, 2020

Now is the time for credit unions to distinguish themselves by being part of the solution to the challenges our society is facing.

By Marc Rapport | April 1, 2020

The suburban Maryland credit union is calling members to offer assurance and advice.

By E.C. Harrison | March 31, 2020

Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.

By Jon Jeffreys | March 31, 2020

By sharing the stories of credit unions’ work and impact, we hope to ignite a passion for doing more.

By Rebecca Wessler | March 30, 2020

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.