When COVID-19 hit the United States in the spring of 2020, the resulting shutdowns and restrictions separated people from families and friends, decimated entire industries, and disrupted the finances of millions.

Credit unions responded quickly to the harms presented by the novel coronavirus by implementing strict hygiene and distancing measures, deploying remote staffing operations, rolling out virtual services, closing branches, and more.

No one knows what “normal” will look like a year from now, but the solutions and practices highlighted in this Callahan Collection will have applications for years to come.

To read more stories about how credit unions have adjusted to — and are overcoming — challenges presented by COVID-19, visit CreditUnions.com/risk/covid-19.

Callahan Collections

Best Practices From The Year Of COVID-19

By Marc Rapport | Dec. 7, 2020

Communication through digital channels proves key to ensuring a successful swap from one core to another.

By Rebecca Wessler | Nov. 23, 2020

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

By Erik Payne | Nov. 9, 2020

DCU has moved the in-person job fair online, making way for the future of credit union recruitment.

 

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By Erik Payne | Oct. 12, 2020

The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.

By Marc Rapport | Oct. 5, 2020

A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.

By Marc Rapport | Sept. 14, 2020

The Tennessee cooperative is planning to redeploy staff and create a digital-first culture.

By Marc Rapport | July 27, 2020

Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.

By Erik Payne | July 20, 2020

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.

By Marc Rapport | July 6, 2020

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

By Marc Rapport | May 26, 2020

Employees and employer benefit from homegrown e-learning initiative.