When COVID-19 hit the United States in the spring of 2020, the resulting shutdowns and restrictions separated people from families and friends, decimated entire industries, and disrupted the finances of millions.
Credit unions responded quickly to the harms presented by the novel coronavirus by implementing strict hygiene and distancing measures, deploying remote staffing operations, rolling out virtual services, closing branches, and more.
No one knows what “normal” will look like a year from now, but the solutions and practices highlighted in this Callahan Collection will have applications for years to come.
To read more stories about how credit unions have adjusted to — and are overcoming — challenges presented by COVID-19, visit CreditUnions.com/risk/covid-19.
Best Practices From The Year Of COVID-19
Communication through digital channels proves key to ensuring a successful swap from one core to another.
Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
DCU has moved the in-person job fair online, making way for the future of credit union recruitment.
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The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.
A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.
The Tennessee cooperative is planning to redeploy staff and create a digital-first culture.
Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.
Employees and employer benefit from homegrown e-learning initiative.