When COVID-19 hit the United States in the spring of 2020, the resulting shutdowns and restrictions separated people from families and friends, decimated entire industries, and disrupted the finances of millions.
Credit unions responded quickly to the harms presented by the novel coronavirus by implementing strict hygiene and distancing measures, deploying remote staffing operations, rolling out virtual services, closing branches, and more.
No one knows what “normal” will look like a year from now, but the solutions and practices highlighted in this Callahan Collection will have applications for years to come.
To read more stories about how credit unions have adjusted to — and are overcoming — challenges presented by COVID-19, visit CreditUnions.com/risk/covid-19.
Best Practices From The Year Of COVID-19
Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.
Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.
Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.
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