Callahan Collections

Co-op Strategy

 
 
DisasterResponseCollection

When Disaster Strikes

In the shadow of the worst-case scenario, credit unions rise to be the best resource they can be for their members, communities, and more. This Callahan Collection brings together industry stories on how to deal with disaster while adding a human touch to financial services.

 
SustainableStrategiesCollection

Strategies For Sustainability

Credit unions are embracing their purpose and making values a cornerstone of their strategy. It’s possible to do well while doing good, and this Callahan Collection spotlights credit unions that are combining profit, passion, and the pursuit of happiness to achieve long-term sustainability.

 
MemberFeedbackCollection

Make The Most Of Member Feedback

Credit unions are investing time and energy into creating products, services, and experiences to attract new members, and they’re going straight to the source to find out what resonates or where there’s discord. With today’s available technology, it’s getting easier and easier to track and organize member feedback through the branch network, call centers, social media channels, and more. This Callahan Collection digs into the myriad ways credit unions find out what’s on the minds of members and then make the most of that insight.

 
Credit Unions And Their Community Impact

Credit Unions And Their Community Impact

It takes more than superb financial performance to run a truly successful credit union. As credit unions compete in the ever-growing field of financial services, they mustn’t lose sight of what sets them apart as cooperatives. Check out this Callahan Collection that brings together strategies and stories of credit unions making a positive impact on their members and communities — and proving they matter in the process.

 
CEO Onboarding

CEO Onboarding

Welcome Aboard: A Guide For New CEOs

When a new CEO joins the team, everyone looks to them for oversight, supervision, and most importantly, leadership. That’s a tall order to fill, regardless of whether the CEO has worked his or her way up the ranks or is joining the credit union from a new institution. This collection features thoughtful advice from eight credit union CEOs on what it takes to be a successful CEO and how to build that success from day one.

 
Must-Know Metrics For Credit Union Management

Must-Know Metrics For Credit Union Management

It is an NCUA mandate that a credit union’s board of directors have a “working familiarity with basic finance and accounting practices.” That’s for volunteers. Shouldn’t a credit union’s management staff have the same working knowledge of ratios that effect the credit union’s performance? This Callahan Collection covers concepts, definitions, and formulas every credit union volunteer and member of management should know.

 
What's In A Name

What's In A Name

Job titles say as much about the organization as they do the person. Changing job titles — the titles themselves, not the people holding them — is not a new thing in credit union land. But there’s a new wave of them that are interesting and promising. These new titles are turning traditional roles on their heads, and they clearly show how credit unions are thinking differently about the credit union model in today's financial services environment.

 
Member Giveback

Credit Unions Give Back To Members

It’s a great time to be a credit union. It’s also a great time to be a credit union member. The third cooperative value encourages credit unions to reward members for their participation. Indeed, credit unions do that every day in the form of better rates and lower fees. But many credit unions go above and beyond that. This Callahan Collection showcases how credit unions return value to members every day, every week, and every year.

 
Foundation

A Guide For Starting A Foundation

For credit unions, establishing a charitable foundation offers several benefits. For one, a foundation can create a larger resource pool for charitable activities; for another, it can enhance the reputation of the cooperative. Credit unions looking to kickstart their own foundations need look no further than this Callahan Collection, which provides best practice insights on funding and philanthropy.

 
Analytics

Analytics For Action

Financial institutions collect and have access to a treasure trove of member information. Finding ways to use it to better the member experience, however, is hard. But not impossible. It’s become more common for credit unions to deploy analysts and build analytical-focused departments to help information-rich, time-poor organizations make informed decisions in near real-time. In finding analytical solutions to common challenges, credit unions are finding new ways to put member data to work. Here’s how today’s credit unions are using analytics to their advantage.

 
Tough Questions

Why Credit Unions Need To Ask Tough Questions

Callahan & Associates made a resolution for 2018, and we’re sticking to it. In the past, each of the senior leaders at Callahan chose a big idea to explore throughout the year on CreditUnions.com. This year, we’re going all in on one big idea, and we’re using that idea to frame our discussions about the industry for the rest of 2018. Our big idea: Is your credit union asking the tough questions?

 
Financial Wellness

How To Get Members In Better Financial Shape

According to recent reporting, 76% of Americans live paycheck-to-paycheck, 47% of Americans cannot cover a $400 emergency without selling something or borrowing money, and 37% of Americans have credit card debt greater than their savings. These figures underscore a hard truth: the financial health of Americans needs work. In this Callahan Collection, discover how credit unions build financial health and wellness among members and non-members.

 
Mergers Made Easy

Best Practices In Merger Strategy

Mergers in and of themselves are not a viable growth strategy, but for today’s credit unions, mergers have become a reality requiring constant consideration and due diligence. This Callahan Collection profiles the before and after of mergers, including strategies and ways to handle the member and employee impacts they can create.

 
Small Credit Union Success Stories

Small Credit Union Success Stories

Just because a credit union is small doesn’t mean it can’t be mighty. Small credit unions are making an impact on the communities, SEGs, and members they serve. What can you learn from them? Find a best practice or two in this Callahan Collection.

 
A Credit Union Guide To Conversions

A Credit Union Guide To Conversions

Fun, no. Important, yes. Credit union systems conversions — including core, online, and other platforms — can be expensive, time consuming, and stressful. They can even take years from the initial due diligence gathering to the go-live date, and the extra time does not guarantee a smooth process, either. This Callahan Collection provides examples of both smooth and rocky conversions and what credit unions can learn from each.

 
6 Ways To Boost Non-Interest Income

6 Ways To Boost Non-Interest Income

Nationally, non-interest income makes up nearly 30% of total credit union income, a significant portion that many credit unions look to maximize without inundating members with fees. This Callahan Collection features ways credit unions are driving non-interest income, including fee strategies, secondary market sales, and more.

 
Why CUSOs Work For Credit Unions

Why CUSOs Work For Credit Unions

The collaborative model is the best, and perhaps only, way credit unions can compete in the ever-evolving, increasingly competitive world of financial services. Credit Union Service Organizations (CUSOs) are the epitome of cooperative strategy in action. They help credit unions bear the burden of operational costs, find new revenue streams, diversify earnings, and innovate with like-minded institutions across the country. This Callahan Collection looks at both cutting-edge as well as tried-and-true ways CUSOs are supporting the cooperative movement.

 
The Compliance Conundrum

The Compliance Conundrum

New regulations require more time, money, and resources to stay compliant. This Callahan Collection outlines different strategies for making sure the credit union is not only compliant now but also remains there in the future. Learn best practices in staffing strategies, CUSO development, technology security, and more from credit unions in the know.

 
Outside Inspiration

Outside Inspiration

Where Do Credit Unions Go For Inspiration?

Probably not to the usual suspects. And that’s the goal of this unusual CUSP Collection: to highlight ideas from outside the industry that will jump-start your creative juices. From local microbreweries to the international retail giant Apple, from a leading rock band to the NFL, this collection draws parallels to the credit union industry in five innovative case studies.

 
CUSOs

CUSOs

CUSOs Come In All Shapes And Sizes, Yet All Prove Helpful In Improving Earnings And Saving Money

The past few years credit union service organizations have pioneered a number of new earning opportunities. In addition to being a viable strategy for diversifying a credit unions’ earnings, CUSOs are also proving to be a source of cost savings and efficiency enhancement. This CUSP Collection profiles CUSOs, young and old, that are making a difference for the credit unions they serve.

 
ROM [Return Of The Member]

ROM [Return Of The Member]

Credit Unions Have Different Goals Than For-Profit Financial Institutions

Instead of solely examining financial data, credit unions must also quantify the value they provide to members to accurately understand their performance. Callahan’s Return Of The Member [ROM] score is built for just that. This collection examines how small institutions, those in the $20-$50M peer group, are succeeding at providing exceptional member value.