Visit the Read & Watch page on CreditUnions.com for the latest coverage of credit union performance insights, best practices, vetted strategies, commentary, and more.

READ & WATCH
By Rebecca Wessler | Aug. 19, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Aug. 19, 2019

Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.

By Marc Rapport | Aug. 19, 2019

How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.

 

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By Erik Payne | Aug. 19, 2019

A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?

By Aman Johal | Aug. 15, 2019

Both sides of the balance sheet and the income statement see significant changes in the second quarter.

By Maya Neuman | Aug. 13, 2019

An interactive dashboard by Callahan & Associates breaks down the credit union loan portfolio and allows readers to dive deeper into individual elements that matter most.

By Rebecca Wessler | Aug. 12, 2019

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Aug. 12, 2019

A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.

By Sharon Simpson | Aug. 12, 2019

The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.

By Marc Rapport | Aug. 12, 2019

Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.

By Callahan & Associates, Inc. | Aug. 8, 2019

The 2019 Credit Card Management School, a partnership between Callahan & Associates and TRK Advisors, helps credit unions optimize their card portfolios and better understand the latest trends in program design and management.

By Jason Haley | Aug. 7, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | Aug. 5, 2019

Five can't-miss data points this week on CreditUnions.com.

By SWBC | Aug. 5, 2019

Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.

Partner Perspective
Capturing Commercial Deposits

By Elan Financial Services | Aug. 5, 2019

Would a merchant services program help your credit union grow deposits?

By E.C. Harrison | Aug. 5, 2019

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By SWBC | Aug. 5, 2019

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

By Erik Payne | Aug. 5, 2019

Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.

By Rebecca Wessler | Aug. 5, 2019

These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.

By Erik Payne | Aug. 5, 2019

The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

By Aman Johal | Aug. 5, 2019

Credit unions nationwide are making more student loans and taming delinquency rates.

By Erik Payne | July 29, 2019

Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.

By E.C. Harrison | July 29, 2019

Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.

By Samantha Cristobal | July 29, 2019

The movement’s continuing growth in membership is accompanied by growing engagement.

By Rebecca Wessler | July 29, 2019

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | July 24, 2019

Join Callahan & Associates and Mike Kenzie, chief information officer for Patriot Federal Credit Union, for a discussion about how the credit union's Vendor Management Committee helps business units evaluate, on-board and off-board critical vendors more effectively.

By Rebecca Wessler | July 22, 2019

Five can't-miss data points this week on CreditUnions.com.

A disciplined strategy and long-term focus provides consistency independent of fluctuating interest rates.

By Erik Payne | July 22, 2019

Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.

By Sharon Simpson | July 22, 2019

An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.

By Marc Rapport | July 22, 2019

Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.

By Victoria Taylor | July 22, 2019

Callahan clients comprise majority of top credit unions in America.

By Callahan & Associates, Inc. | July 16, 2019

Join Callahan & Associates and Kathy Martin, senior vice president of development and support at Directions Credit Union, for a discussion about how the cooperative is retaining talent and developing future leaders.

By Rebecca Wessler | July 15, 2019

Five can't-miss data points this week on CreditUnions.com

By Marc Rapport | July 15, 2019

UNFCU and All In take consultative and do-it-yourself paths, respectively, to the same end: better internal processes and member service.

By Marc Rapport | July 15, 2019

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Aman Johal | July 15, 2019

Credit unions reported the best delinquency rates since before the Great Recession. A deeper dive into the data shows which areas are performing the best.

By Erik Payne | July 12, 2019

Two major conversions at one New Mexico credit union brought about a busy 2018.

By Neustar | July 11, 2019

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

By Rebecca Wessler | July 8, 2019

Five can't-miss data points this week on CreditUnions.com.

By PSCU | July 8, 2019

As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.

By Marc Rapport | July 8, 2019

The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.

By Alogent | July 8, 2019

The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.

By SilverCloud, Inc. | July 8, 2019

The opportunity most credit unions are overlooking.

By Erik Payne | July 8, 2019

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

By Fiserv | July 8, 2019

Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.

By Neustar | July 8, 2019

Callers are identified and cleared or cornered before ever getting to a live human agent.

By Samantha Cristobal | July 8, 2019

Expanding electronic services is another way credit unions provide more convenience and value for their members. Which institutions lead the way in online banking usage?

By Jason Haley | July 8, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | July 2, 2019

Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | July 1, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | July 1, 2019

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.

By Marc Rapport | July 1, 2019

A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.

By Glia | June 27, 2019

When it comes to your member experience, simplicity and ease are key. Whether it's signing up for a Membership or purchasing a new product, your digital journeys should be as effortless as possible. But how do we measure simplicity and ease for our various member journeys?

By Samantha Cristobal | June 27, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.

By Samantha Cristobal | June 25, 2019

Credit union membership grew 4.0% year-over-year and share growth accelerated 65 basis points quarter-over-quarter. What else happened in first quarter?

By Rebecca Wessler | June 24, 2019

Five can't-miss data points this week on CreditUnions.com.

By Advanced Fraud Solutions | June 24, 2019

Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.

By Auto Financial Group | June 24, 2019

How residual based financing helps credit unions keep up with a changing auto lending landscape.

By Kony | June 24, 2019

Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.

By Erik Payne | June 24, 2019

Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.

By Marc Rapport | June 24, 2019

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

By Jay Johnson | June 24, 2019

Now’s the time to go beyond financial metrics to measure — and empower — employee, member, and community impact.

By Alexandra Gekas | June 24, 2019

These key do’s and don’ts will help any credit union build a superior member experience program in a snap.

By Callahan & Associates | June 20, 2019

Join Callahan & Associates, Rob Miller, CEO, and Laurie Fielder, VGreen program director, at Vermont State Employees Credit Union, for an interactive discussion about how the Green Mountain State cooperative has they have become one of the greenest credit unions in the country.

By Marc Rapport | June 17, 2019

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Rebecca Wessler | June 17, 2019

Five can't-miss data points this week on CreditUnions.com.

By E.C. Harrison | June 17, 2019

Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.

By Marc Rapport | June 17, 2019

The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.

By Fiserv | June 17, 2019

The technology company's integrated lineup combines digital self-serve with a personal touch: advisory services.

By Erik Payne | June 17, 2019

To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.

By Doxim Inc. | June 12, 2019

Join Doxim as we discuss how a well planned and integrated CCM strategy can break down communication silos and ensure a customer-centric approach whenever and wherever your members engage with you.

By Erik Payne | June 11, 2019

While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.

By Celeste Karwan | June 11, 2019

Understanding key performance metrics will help gauge early successes and identify any operational adjustments needed to achieve strategic goals.

By Rebecca Wessler | June 10, 2019

Five can't-miss data points this week on CreditUnions.com.

Partner Perspective
Insourcing Vs. Outsourcing

By Elan Financial Services | June 10, 2019

What should a credit union consider when evaluating its in-house credit card program strategy?

By Marc Rapport | June 10, 2019

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Erik Payne | June 10, 2019

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By Marc Rapport | June 10, 2019

It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.

By CU Student Choice | June 10, 2019

Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.

By Jason Haley | June 7, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Callahan & Associates, Inc. | June 5, 2019

Join Callahan & Associates and Rachel Van Noord, director of community outreach for BECU, for an interactive discussion about the Washington credit union’s Member Summit.

By Rebecca Wessler | June 3, 2019

Five can't-miss data points this week on CreditUnions.com.

By CULA | June 3, 2019

In a challenging economy credit unions must choose loan products that efficiently maximize returns.

By SWBC | June 3, 2019

Having a system in place helps effectively address causes and lowers the risk of reputational damage.

By Marc Rapport | June 3, 2019

The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.

By E.C. Harrison | June 3, 2019

This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.

By Samantha Cristobal | June 3, 2019

Since year-end 2017, credit unions have gone from financing 19.7% of auto loans on the market to 20.5%.

By Aman Johal | June 3, 2019

Annual growth in auto loans was the fastest of any major loan product at U.S. credit unions. Dig deeper to learn why.

By Sam Taft | June 3, 2019

Stronger than expected seasonal first quarter inflows contributed to the largest quarterly jump since 2009. The average yield on investments also hit a 10-year high.

By Rebecca Wessler | June 3, 2019

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | June 1, 2019

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.

By Samantha Cristobal | June 1, 2019

Credit unions in Missouri turned out impressive auto loan penetration and overall asset quality.

By Erik Payne | June 1, 2019

Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.

By Erik Payne | June 1, 2019

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.

By Marc Rapport | June 1, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Aman Johal | May 31, 2019

The share portfolio posts record first quarter growth and totals nearly $1.3 trillion as of March 2019.

By Rebecca Wessler | May 28, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | May 28, 2019

The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.

By Erik Payne | May 27, 2019

At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.

By Samantha Cristobal | May 27, 2019

Commercial loans comprised 6.9% of the total lending portfolio at U.S. credit unions, an increase of 19 basis points from the same time last year.

By Maya Neuman | May 27, 2019

First quarter performance data points toward a rise in membership and loan and share balances.

By Samantha Cristobal | May 27, 2019

Cash and investments at credit unions was down at year-end 2018 as credit unions reallocated funds to fulfill loan demand.

By Maya Neuman | May 22, 2019

Interest income from loans and investments drove annual revenue growth among America's credit unions in the first quarter of 2019.

By Rebecca Wessler | May 20, 2019

Five can't-miss data points this week on CreditUnions.com.

By Blend | May 20, 2019

The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.

By E.C. Harrison | May 20, 2019

Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.

By Sharon Simpson | May 20, 2019

A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.

By Samantha Cristobal | May 20, 2019

First mortgages added $36.3 billion to the total loan portfolio in 2018.

By Samantha Cristobal | May 20, 2019

Delinquency in this portfolio remains the highest for any major credit union loan product.

By Sam Taft | May 20, 2019

Today’s smart credit union leaders are leveraging data to benchmark and track goals, identify opportunities, and uncover weaknesses.

By Samantha Cristobal | May 17, 2019

Find out how credit unions kicked off the year in shares, asset quality, and income.

By Aman Johal | May 17, 2019

Artificial intelligence and real economics drive the discussion on day two at CU Direct’s annual educational confab.

By Celeste Karwan | May 16, 2019

Seattle and Washington, DC, are outperforming national averages in income and housing. But how do these markets fare in credit union membership growth and engagement metrics?

By Aman Johal | May 15, 2019

It's time for credit unions to respond to changes in consumer expectations in the lending experience.

By Chris Howard | May 14, 2019

Real strategy sets the credit union’s course for a decade or more and helps decision-makers determine where to invest and how to grow. It deserves undivided attention.

By Rebecca Wessler | May 13, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | May 13, 2019

The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.

By Sharon Simpson | May 13, 2019

Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.

By Callahan & Associates | May 13, 2019

The only comprehensive guide to improving credit union performance.

By Elan Financial Services | May 13, 2019

Could your credit union capture more deposits with a merchant services program?

By Erik Payne | May 13, 2019

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By Samantha Cristobal | May 13, 2019

Loan origination growth outpaced employee growth, pushing originations per employee $16,000 higher than one year ago.

By Samantha Cristobal | May 13, 2019

Credit unions reaped the benefits of upward rate movement and the associated repricing benefits for new loan originations in 2018.

By Callahan & Associates, Inc. | May 8, 2019

Join Callahan & Associates and Holly Smith, vice president of marketing at Heritage FCU, for this interactive webinar about the credit union’s referral program, how the cooperative is evaluating its results, and which criteria it is changing in the future.

By E.C. Harrison | May 7, 2019

Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”

By Phylicia Atkins | May 7, 2019

The first few days of membership can make or break the entire member experience. Follow these steps to provide lasting value that fosters a long-term relationship.

By Marc Rapport | May 6, 2019

How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.

By Samantha Cristobal | May 6, 2019

More Americans are turning to credit unions and their member-focused, non-profit financial model.

By Samantha Cristobal | May 6, 2019

How many credit unions offer a convenient and valuable experience that doesn't require stepping foot into a physical branch?

By Marc Rapport | May 6, 2019

JPMorgan Chase ding at millennials falls far short of the mark, unless its aim was to stereotype and insult our largest generation.

By Rebecca Wessler | May 6, 2019

Five can't-miss data points this week on CreditUnions.com.

By Jason Haley | May 3, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | May 1, 2019

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Sharon Simpson | April 30, 2019

Air Academy FCU’s biannual events engage employees and give community members something to smile about.

By Marc Rapport | April 30, 2019

Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.

By Samantha Cristobal | April 30, 2019

Annual credit union loan growth was slower in 2018 than in 2017, but there is still evidence that loan demand remains robust.

By Samantha Cristobal | April 30, 2019

Share growth continued to lag loan growth, which put further liquidity pressure on the industry.

By Marc Rapport | April 29, 2019

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Rebecca Wessler | April 29, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | April 29, 2019

Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.

By Doxim Inc. | April 24, 2019

Has your credit union evolved its MX strategy to match these changing member expectations? Is your CU providing members with a single integrated experience? And if not, how do you get started?

By Rebecca Wessler | April 23, 2019

April is National Credit Union Youth Month. To help young members picture a brighter financial future, Callahan employees spill on strategies that have worked for them.

By Erik Payne | April 22, 2019

When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.

By Marc Rapport | April 22, 2019

Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.

By E.C. Harrison | April 22, 2019

First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.

By Marc Rapport | April 22, 2019

Savvy credit unions benchmark their performance against similar institutions to establish more meaningful goals and performance evaluations.

By Rebecca Wessler | April 22, 2019

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | April 18, 2019

The first session of the 2019 Credit Card Management Series provides information on the state of the current credit card market with a focus on issues critical to those competing with the largest issuers.

By Erik Payne | April 18, 2019

What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.

By Sam Taft | April 18, 2019

ALM First Financial Institute presenters provide in-depth look at funding, liquidity options, and strategies as asset liability management stays top of mind.

By Marc Rapport | April 15, 2019

Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.

By Rebecca Wessler | April 15, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | April 15, 2019

Suncoast Credit Union sparks a cards surge with an automatic, opt-out approach.

By Marc Rapport | April 15, 2019

Nebraska’s 60 credit unions turned out a year of positive performance among all major metrics.

By Marc Rapport | April 12, 2019

Pennsylvania credit unions exceeded the national average in loan growth while keeping delinquencies below average.

By Marc Rapport | April 11, 2019

Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.

By Callahan & Associates, Inc. | April 10, 2019

Join Callahan & Associates and Matthew Gaspari, executive vice president and chief operating officer at Tucson FCU, for an interactive discussion about the credit union’s carefully planned ITM rollout, how it determined where to place the machines, and key considerations for the member experience.

By Jay Johnson | April 8, 2019

For credit unions to continue their strong performance in 2019 and beyond, they must focus on the needs of members as well as on the needs of those serving members.

By Rebecca Wessler | April 8, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | April 8, 2019

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.

By Erik Payne | April 8, 2019

How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.

By Marc Rapport | April 8, 2019

Callahan data shows uptick in all major metrics for Ohio’s 264 member-owned financial cooperatives.

By Aman Johal | April 8, 2019

Membership at U.S. credit unions increased 4.4% year-over-year and the average member relationship increased $542 in 2018. What else happened in the fourth quarter?

By Marc Rapport | April 8, 2019

Callahan data shows record loan originations as well as an uptick in ROA in Arkansas, Oklahoma, and Texas.

By Callahan & Associates, Inc. | April 4, 2019

Join Callahan & Associates and Kris VanBeek, CEO of USAlliance Financial FCU, for a live discussion about the New York’s cooperative’s “Live Life Fully” motto. Learn how the credit union has incorporated the brand concept into everything from marketing campaigns to internal practices and hear how members have reacted to it.

By Jason Haley | April 3, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Callahan & Associates | April 2, 2019

Join guest speaker Jeff Fromm, author of best selling book - Marketing to Generation Z and a regular contributor to Forbes, for a discussion on the needs of the next generation.

By PSCU | April 1, 2019

One-second transactions, growing adoption, and keeping up with the competition are why credit unions need to get ready to go contactless.

By Maya Neuman | April 1, 2019

Credit unions across the country are meeting members where they want to bank, but are digital payment options really that important? The proof is in the performance.

By Rebecca Wessler | April 1, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | April 1, 2019

At one California cooperative, members and payments technology are one and the same.

By Marc Rapport | April 1, 2019

Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.

By Marc Rapport | April 1, 2019

Processors do the back-end lift while credit unions focus on meeting a growing demand.

By Marc Rapport | April 1, 2019

The Fed says it wants to gather more comment regarding same-day ACH payments, tapping the brakes on a process that began in 2016. But credit unions have other real-time options.

By Aman Johal | April 1, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.

By Erik Payne | April 1, 2019

For MSUFCU, 2019 will be defined by delivery channels, members, and employees.

Feature
The Road Ahead

By Rebecca Wessler | April 1, 2019

Twelve finalists across three categories show what it means to push the leading edge in credit union technology.

By Marc Rapport | April 1, 2019

The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.

By Marc Rapport | April 1, 2019

The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.

By Marc Rapport | April 1, 2019

The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | April 1, 2019

The Idaho credit union’s weatherization loan offers an alternative to high-interest credit cards and HELOCs.

By Erik Payne | April 1, 2019

Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?

By Erik Payne | April 1, 2019

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Rebecca Wessler | April 1, 2019

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | April 1, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Samantha Cristobal | April 1, 2019

Florida credit unions reported year-over-year growth in deposits and loans in addition to reporting the highest share draft penetration of any state in the nation.

By Callahan & Associates | March 28, 2019

Join Callahan & Associates and Cassandra Stoddard, assistant vice president for enterprise analytics at Workers Credit Union, for an interactive discussion of how credit unions can use data to visualize a better tomorrow.

By Sharon Simpson | March 28, 2019

Takeaways from ALM First’s Financial Institute.

By Marc Rapport | March 25, 2019

How three very different credit unions are collaborating with their communities for better business development.

By Aman Johal | March 25, 2019

Largely a result of rising loan demand and interest rate trends, the amount of income generated at credit unions expanded throughout 2018.

By Rebecca Wessler | March 25, 2019

Four can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | March 19, 2019

Join Callahan & Associates and Tracy Szarzi-Fors, vice president of marketing and business development at Wright-Patt Credit Union, for an interactive discussion about how the Ohio cooperative is helping members create actionable plans to achieve financial flexibility and freedom.

By Rebecca Wessler | March 18, 2019

Five can't-miss points this week on CreditUnions.com.

By Erik Payne | March 18, 2019

Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.

By Marc Rapport | March 18, 2019

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Marc Rapport | March 18, 2019

Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.

By Maya Neuman | March 18, 2019

Total assets at credit unions reached a record high of $1.5 trillion at year-end despite a drop in the number of institutions.

By Marc Rapport | March 15, 2019

Credit unions called to expand the work of financial inclusion to a widening sea of faces.

By Rebecca Wessler | March 11, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | March 11, 2019

The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.

By Advanced Fraud Solutions | March 11, 2019

Sharing returned deposit information fuels the powerful database in the fight against fraud.

By Marc Rapport | March 11, 2019

The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.

By E.C. Harrison | March 11, 2019

Three credit unions offer five ways to approach member experience and build successful programs.

By Maya Neuman | March 11, 2019

U.S. credit unions reported a 169-basis-point decline in the efficiency ratio year-over-year. And that’s a good thing.

By Marc Rapport | March 10, 2019

CUNA CEO tells Small Credit Union Roundtable attendees to not sell themselves short, and that credit unions need to focus on the real competition, not each other.

By Chip Filson | March 7, 2019

The regulator blames the victim while selling out credit union members when they need their credit unions most.

By SilverCloud, Inc. | March 6, 2019

In this webinar, we outline the 6 most common mistakes to avoid when writing credit union policies and procedures and tips on how to fix them.

By Jason Haley | March 6, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Sharon Simpson | March 4, 2019

Based on member feedback, BECU now incorporates financial education into its annual meeting.

By Marc Rapport | March 4, 2019

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Erik Payne | March 4, 2019

Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.

By Rebecca Wessler | March 4, 2019

Five can't-miss data points this week on CreditUnions.com.

By Maya Neuman | March 1, 2019

Credit unions increased member value through lending, savings, community support, and more.

By Rebecca Wessler | March 1, 2019

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Maya Neuman | March 1, 2019

Fiserv and Symitar continue to dominate, but a plethora of possibilities present choices to credit unions when it comes time to convert or commit.

By Callahan & Associates | Feb. 28, 2019

Join the CreditUnions.com team for our Innovation Series, where four hand-picked mobile solutions providers share their innovations with you.

By Erik Payne | Feb. 28, 2019

From vegan-friendly to Instagram-worthy, CreditUnions.com has all the places attendees of the 2019 GAC will want to go.

By Callahan & Associates | Feb. 26, 2019

Join the CreditUnions.com team for our Innovation Series, where four hand-picked lending solutions providers share their innovations with you.

By Sharon Simpson | Feb. 25, 2019

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By Callahan & Associates, Inc. | Feb. 25, 2019

As Maine’s people and traditions are changing, Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By E.C. Harrison | Feb. 25, 2019

Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.

By Erik Payne | Feb. 25, 2019

A high-yield savings account allows members and a credit union to achieve their savings goals.

By Katy Slater | Feb. 25, 2019

Doing the right thing is a business model that combines profit, passion, and the pursuit of happiness.

By Samantha Cristobal | Feb. 25, 2019

Share balances are increasing across the country, but growth is especially notable at one Maryland credit union.

By Rebecca Wessler | Feb. 25, 2019

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | Feb. 21, 2019

Learn more about the key steps any organization can take to identify where it is now, build an action plan, and maintain its True North.

By Marc Rapport | Feb. 21, 2019

These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.

By Maya Neuman | Feb. 21, 2019

As lending rolls along at U.S. credit unions, members show their appreciation by making timely payments.

By Callahan & Associates | Feb. 20, 2019

Join the CreditUnions.com team for our Innovation Series, where four hand-picked member solutions providers share their innovations with you.

By Marc Rapport | Feb. 20, 2019

These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.

By Samantha Cristobal | Feb. 19, 2019

As interest rates tick up, the margin between interest income and interest expenses at U.S. credit unions slowly expands. Test your knowledge of the state of the net interest margin in the fourth quarter.

By Marc Rapport | Feb. 19, 2019

These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.

By Alix Patterson | Feb. 19, 2019

Credit unions should harness the power of technology to provide real-time updates on their financial and social impact.

By Rebecca Wessler | Feb. 19, 2019

Five can't-miss data points this week on CreditUnions.com.

By Aman Johal | Feb. 14, 2019

Find out how credit unions performed in 2018, 10 years after the economic downturn.

By Rebecca Wessler | Feb. 11, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Feb. 11, 2019

Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.

By Marc Rapport | Feb. 11, 2019

Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.

By Marc Rapport | Feb. 11, 2019

This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.

By Samantha Cristobal | Feb. 11, 2019

Total dividends are on track to increase 30.5% as credit unions take advantage of the rising interest rate environment.

By Callahan & Associates, Inc. | Feb. 7, 2019

Join Callahan & Associates and Pete VanGraafeiland, head of member services for Civic FCU, for an interactive discussion about how credit unions can create better digital experiences for their members.

By Maya Neuman | Feb. 7, 2019

The federal funds rate increased four times in 2018. Test your knowledge on the role these rate hikes play in credit union loan and deposit pricing.

By Erik Payne | Feb. 6, 2019

One study shows opportunity for credit union service in the year ahead.

By Jason Haley | Feb. 5, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Chip Filson | Feb. 5, 2019

Salad and scotch isn’t the real issue at the regulator. The real issue is how it liquidated taxi medallion lenders and borrowers to top up its own budget with TCCUSF recoveries.

By Rebecca Wessler | Feb. 4, 2019

Five can't-miss data points this week on CreditUnions.com.

Partner Perspective
A Tale Of 2 “Student” Loans

By CU Student Choice | Feb. 4, 2019

By offering both in-school and refinance lending, credit unions can appeal to members at multiple stages of life and establish a genuine opportunity for long-term relationships.

By SWBC | Feb. 4, 2019

Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.

By Elan Financial Services | Feb. 4, 2019

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.

By Erik Payne | Feb. 4, 2019

Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.

By Marc Rapport | Feb. 4, 2019

An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.

By Rebecca Wessler | Feb. 4, 2019

Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Samantha Cristobal | Feb. 4, 2019

How has lending changed in the year after the NCUA revised the 5300 Call Report business loan schedule?

By Maya Neuman | Feb. 3, 2019

The economic landscape looks much different today than it did 10 years ago. How have credit unions navigated the changes in the larger economy?

By Aman Johal | Jan. 31, 2019

Member relationships run deep at U.S. credit unions. Test your fourth quarter knowledge of these three fundamental member metrics.

By | Jan. 29, 2019

Join the Credit Union Investment Strategy Group of Oppenheimer & Co. Inc. for the webinar, 2019 Strategies For Continued Rising Rates: The Importance of Adding Floating Rate Investments and Floating Rate Loan Participations.

By Erik Payne | Jan. 28, 2019

Callahan data confirms a resounding victory for the Los Angeles Rams.

By Rebecca Wessler | Jan. 28, 2019

Five can't-miss data points this week on CreditUnions.com.

Having the right strategy in place makes investment decisions fairly independent of interest rate rises and falls.

By Marc Rapport | Jan. 28, 2019

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By Erik Payne | Jan. 28, 2019

Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.

By Aman Johal | Jan. 28, 2019

Auto market share and penetration rates increased at U.S. credit unions in the third quarter of 2018 even as indirect lending growth slowed.

By Chip Filson | Jan. 25, 2019

The regulator’s war on concentration risk belies the reality that all credit unions have niches and concentrations, and it's an excuse not to creatively seek workouts in the cooperative spirit.

By Alexandra Gekas | Jan. 23, 2019

Google constantly changes its algorithm. How can credit unions keep their local searches competitive? Check out these tips for the new year.

By CloudCherry | Jan. 22, 2019

Learn how one credit union is turning challenges into triumphs.

By Rebecca Wessler | Jan. 22, 2019

Five can't-miss data points this week on CreditUnions.com.

By E.C. Harrison | Jan. 22, 2019

Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.

By Sharon Simpson | Jan. 21, 2019

The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.

By Marc Rapport | Jan. 21, 2019

People in the know share what they know as the new year unfolds.

By Marc Rapport | Jan. 21, 2019

The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.

By Marc Rapport | Jan. 15, 2019

The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.

By Rebecca Wessler | Jan. 14, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Jan. 14, 2019

To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.

By Sharon Simpson | Jan. 14, 2019

In a tight labor market, credit unions find creative ways to attract talent.

By Marc Rapport | Jan. 14, 2019

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.

By Callahan & Associates, Inc. | Jan. 10, 2019

Join Sandy Cloutier, chief risk officer for Infinity Federal Credit Union for an interactive discussion of how other credit unions may want to re-assess their own risk levels and find new ways to serve more of their members.

By Erik Payne | Jan. 8, 2019

A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.

By Erik Payne | Jan. 7, 2019

Credit unions must strike the right balance between the risks they take and the rewards they seek.

By Marc Rapport | Jan. 7, 2019

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Sharon Simpson | Jan. 7, 2019

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By Rebecca Wessler | Jan. 7, 2019

This past year, leaders at Callahan & Associates have noted several recurring themes that the firm has identified as opportunities for 2019.

By Jason Haley | Jan. 4, 2019

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Samantha Cristobal | Jan. 2, 2019

Total loans at U.S. credit unions increased 9.5% in the third quarter of 2018 and reached an all-time high.

By Maya Neuman | Jan. 2, 2019

Cash and investment balances at credit unions fell 5.4% year-over-year, however, investment yields reached the highest third quarter level since September 2010.

By Aman Johal | Jan. 2, 2019

Credit card balances were up 8.4% annually to $59.9 billion as of Sept. 30, 2018.

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Aman Johal | Jan. 1, 2019

What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.

By Erik Payne | Jan. 1, 2019

Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.

By Erik Payne | Jan. 1, 2019

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.

By Erik Payne | Jan. 1, 2019

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

By Erik Payne | Jan. 1, 2019

Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Marc Rapport | Jan. 1, 2019

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | Jan. 1, 2019

Lost momentum is hard to get back, and the loss of forward momentum in the U.S. economy has become entrenched.

By Maya Neuman | Jan. 1, 2019

Maine credit unions reported strong loan growth in the third quarter of 2018. Member relationships in the state strengthened as credit unions reported growth in both average share and loan balances.

By Jay Johnson | Jan. 1, 2019

Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.

By Aman Johal | Jan. 1, 2019

Membership growth increased 35 basis points year-over-year to 4.4%, and the average member relationship expanded 3.0% year-over-year. What else happened in the third quarter?

By Erik Payne | Dec. 31, 2018

BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.

By Erik Payne | Dec. 31, 2018

Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.

By Marc Rapport | Dec. 31, 2018

Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.

By Rebecca Wessler | Dec. 31, 2018

Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 31, 2018

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 24, 2018

Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.

By Marc Rapport | Dec. 24, 2018

Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.

By Surina Joshi | Dec. 24, 2018

Deposit balances were on the rise as annual growth hit 5.0% in the third quarter of 2018.

By Aman Johal | Dec. 24, 2018

Total auto balances were on the rise as annual growth surpassed 10.8% in the third quarter of 2018.

By Rebecca Wessler | Dec. 24, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 18, 2018

Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.

By | Dec. 17, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | Dec. 17, 2018

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Dec. 17, 2018

In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.

By Marc Rapport | Dec. 17, 2018

Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.

By Paul Woodruf | Dec. 17, 2018

A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”

By Maya Neuman | Dec. 17, 2018

ROA for credit unions hit 0.96%. This is the highest it has been since the third quarter of 2003.

By Samantha Cristobal | Dec. 17, 2018

New members as well as new relationships grew at U.S. credit unions in the third quarter of 2018.

By Alexandra Gekas | Dec. 17, 2018

Credit unions across the country spread cheer on social media.

By Callahan & Associates | Dec. 12, 2018

Callahan & Associates shares key findings from its 2019 Supplier Market Share Guide: Credit Union Core Processors.

By Aman Johal | Dec. 11, 2018

First mortgage balances at credit unions were up 9.9% as of Sept. 30, 2018.

By Jon Jeffreys | Dec. 11, 2018

Callahan's Managing Partner Jon Jeffreys discusses the new ownership model and how it benefits both employees and the credit union industry.

By Rebecca Wessler | Dec. 10, 2018

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 10, 2018

From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.

By Sharon Simpson | Dec. 10, 2018

USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.

By Marc Rapport | Dec. 10, 2018

Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.

By Samantha Cristobal | Dec. 10, 2018

Credit unions covered their operating expenses with net interest income alone for the first time in seven years.

By Callahan & Associates | Dec. 6, 2018

The ability of credit unions to run successful, prudent card programs is becoming more challenging. The third session of the CCMS helps the movement cast its eyes forward to prepare for 2019.

By Jason Haley | Dec. 6, 2018

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Maya Neuman | Dec. 3, 2018

How to find the best vendor to fit your credit union’s needs.

By Rebecca Wessler | Dec. 3, 2018

Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 3, 2018

Five can't-miss data points this week on CreditUnions.com.

By Symitar | Dec. 3, 2018

Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.

By Marc Rapport | Dec. 3, 2018

Credit unions share how they realized process improvements and encouraged culture changes through core conversions.

By Marc Rapport | Dec. 3, 2018

Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.

By Marc Rapport | Dec. 3, 2018

The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.

By Marc Rapport | Dec. 3, 2018

A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.

By Maya Neuman | Dec. 3, 2018

The annual Market Share Guide: Credit Union Core Processors from Callahan & Associates offers a valuable look at who’s who in the credit union software space.

By Callahan & Associates | Nov. 29, 2018

When WSECU celebrated its 60th anniversary in 2017, it marked the occasion with an initiative that gave employees $60 to do something good across the WSECU footprint. Learn more about this effective approach to increasing community involvement during the holiday season.

By Aman Johal | Nov. 28, 2018

Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.

By Aman Johal | Nov. 28, 2018

Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.

By Surina Joshi | Nov. 27, 2018

Share certificates at credit unions are on track to post the highest growth of any deposit account.

By Rebecca Wessler | Nov. 26, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Nov. 26, 2018

The New Mexico credit union’s year-round financial wellness and literacy efforts take on even more meaning this time of year.

By E.C. Harrison | Nov. 26, 2018

Marketing leaders from three credit unions share strategies for how they nurture positive reviews, respond to negative ones, and retain members.

By Marc Rapport | Nov. 26, 2018

For the credit union movement — and its history of community volunteerism and charitable give back — any day can be Giving Tuesday.

By Callahan & Associates | Nov. 20, 2018

Join Callahan & Associates and Deidre Davis, chief marketing officer for MSUFCU, for an interactive discussion about the credit union's pop-up branch and key learnings from the two-week experiment.

By Rebecca Wessler | Nov. 19, 2018

Six can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Nov. 19, 2018

Members Advantage Community Credit Union's holiday loan meets member needs over the holiday season and uncovers opportunities for credit building all year long.

By Marc Rapport | Nov. 19, 2018

Consumer education and technology tools are the best defense against offensive fraudsters.

By Sharon Simpson | Nov. 19, 2018

Dupaco Community offers an annual payout to members who save, borrow, spend, and use ancillary services at the credit union.

By Samantha Cristobal | Nov. 19, 2018

Low-income credit unions from 42 states and the District of Columbia received grants from the NCUA this year. Where did the money go?

By Sharon Simpson | Nov. 17, 2018

The Palmetto State cooperative encourages small businesses to think big with banking, management, and consulting services.

By Aman Johal | Nov. 15, 2018

Membership growth, earnings gap, and lending market share — find out how credit unions performed in the third quarter.

By SWBC | Nov. 14, 2018

Join payment experts from SWBC and Visa for a discussion on how a comprehensive strategy for payment acceptance will impact operations, customer experience, and financial performance.

By Samantha Cristobal | Nov. 14, 2018

Test your knowledge of third quarter industry trends with this quiz on earnings by Callahan & Associates.

By Callahan & Associates | Nov. 13, 2018

Join Geoff Bullock, community engagement and education specialist for Firefly Credit Union, for an interactive discussion about how credit unions can successfully launch a niche loan program.

By Aman Johal | Nov. 13, 2018

The movement’s membership base is growing. How are credit unions responding?

By Maya Neuman | Nov. 13, 2018

Lending is strong, asset quality is, too, as third quarter performance data rolls in.

By PSCU | Nov. 12, 2018

Internal diversity resource groups help build an engaged, committed workplace.

By Marc Rapport | Nov. 12, 2018

The Save My Change program at Community First of Florida helps members build savings and the credit union build interchange income.

By Rebecca Wessler | Nov. 12, 2018

Five can't-miss data points this week on CreditUnions.com.

By Jon Jeffreys | Nov. 12, 2018

A Mr. Rogers commencement speech shows how business theories can inspire the human dimension of credit union service.

By Rebecca Wessler | Nov. 8, 2018

Based on October traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By | Nov. 7, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Mike Zaleski | Nov. 7, 2018

This Veterans Day, financial cooperatives can make life a little easier for our nation’s former servicemen and women.

By Erik Payne | Nov. 6, 2018

How two credit unions are adjusting their strategies to serve members and the cooperative.

By Rebecca Wessler | Nov. 5, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Nov. 5, 2018

Many credit unions with high loan balances are in pricey areas and serve tightly knit SEGs.

By SWBC | Nov. 5, 2018

Trained professionals help ensure credit union members receive quality services from a third-party collector.

By Elan Financial Services | Nov. 5, 2018

Is your credit union ready to embrace the world of frictionless payments?

By Erik Payne | Nov. 5, 2018

How a piece of physical collateral educated members on the benefits of digital wallets and increased card usage at the same time.

By Sharon Simpson | Nov. 5, 2018

Black Friday specials at Service Credit Union offer a way to show members and staff some appreciation.

By Maya Neuman | Nov. 5, 2018

Total loans at U.S. credit unions increased by 9.7% in the second quarter of 2018 and reached an all-time high.

By Samantha Cristobal | Nov. 5, 2018

The ratio represents a balancing act between two sides of the balance sheet. Which states are achieving the greatest harmony?

By Samantha Cristobal | Nov. 1, 2018

The credit union industry's efficiency ratio of 69.8% as of June 30 was the lowest it's been since 2010.

By Doxim Inc. | Oct. 30, 2018

Learn why and how the credit union industry is redefining what a CRM can be and what this means for your organization.

By Alix Patterson | Oct. 30, 2018

Credit unions with a core processing platform and basic business intelligence software can start identifying missed opportunities today.

By Erik Payne | Oct. 30, 2018

Many Americans live out their financial nightmares every day. This Halloween, Callahan employees share what their nightmares look like.

By Erik Payne | Oct. 29, 2018

How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.

By Aman Johal | Oct. 29, 2018

The second day of the Las Vegas-based conference tackled anti-fraud strategies.

By Rebecca Wessler | Oct. 29, 2018

Five can't-miss data points this week on CreditUnions.com.

By Aman Johal | Oct. 29, 2018

The first day of the Las Vegas-based conference keyed in on CECL and technological advances.

By Marc Rapport | Oct. 29, 2018

The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.

By Marc Rapport | Oct. 29, 2018

Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.

By Erik Payne | Oct. 25, 2018

Three takeaways from the third day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 23, 2018

Three takeaways from the second day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 22, 2018

The first day of Money 20/20 — the world’s largest fintech and payments event — offered much about the future of biometric authentication.

By Sharon Simpson | Oct. 22, 2018

The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.

By CU Student Choice | Oct. 22, 2018

Credit unions have carved out a strong niche in providing responsible lending that fills a critical need for many thousands of families ever year.

By Erik Payne | Oct. 22, 2018

Credit Union of Vermont provides some of the best member value the industry has to offer and consistently ranks among the top credit unions in Return Of The Member.

By MeridianLink, Inc. | Oct. 22, 2018

Custom scorecards help lenders make more efficient decisions by providing more precision in targeting applications with a lower risk profile for that specific institution.

By E.C. Harrison | Oct. 22, 2018

It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit unions, a new training program, and a branch-by-branch rollout of the new machines.

By Aman Johal | Oct. 22, 2018

Investment balances at credit unions remained strong in the second quarter despite a year-over-year contraction.

By Sam Taft | Oct. 22, 2018

The total number of credit unions dropped by 50 in the second quarter, and membership expanded 4.3%, the equivalent of 4.7 million new members. What else happened in the second quarter?

By Rebecca Wessler | Oct. 22, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Oct. 17, 2018

First Tech FCU goes all in on student debt refinancing, with a suite of products and a team of in-house advisors working to meet specific needs of members.

By Rebecca Wessler | Oct. 16, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Callahan & Associates | Oct. 16, 2018

Join Alix Patterson, partner at Callahan & Associates, for a discussion about how credit unions are bringing members into the conversation and taking action to ensure their cooperatives remain all about their members.

By Marc Rapport | Oct. 16, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Rebecca Wessler | Oct. 15, 2018

Five can't-miss data points this week on CreditUnions.com.

By | Oct. 15, 2018

Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.

By Ted Goldwyn | Oct. 15, 2018

Robotic process automation at Suncoast Credit Union allows the Florida cooperative to dial up assistance when disaster strikes.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Jay Johnson | Oct. 15, 2018

Taking time throughout the year to discuss the credit union’s strategic direction will help leaders address changes to the landscape as they occur.

By Maya Neuman | Oct. 15, 2018

Credit unions attracted new members and deepened relationships in the second quarter of 2018.

By Rebecca Wessler | Oct. 8, 2018

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Oct. 8, 2018

Fort Knox FCU is raising rates on its money market account to discourage members from taking their business elsewhere.

By Erik Payne | Oct. 8, 2018

Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.

By Marc Rapport | Oct. 8, 2018

Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Rebecca Wessler | Oct. 8, 2018

Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Jason Haley | Oct. 3, 2018

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.

By Rebecca Wessler | Oct. 1, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Oct. 1, 2018

The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.

By PSCU | Oct. 1, 2018

Listening, communication, and adaptability can again power success on a new payment rail.

By Erik Payne | Oct. 1, 2018

St. Mary’s Bank used the power of data visualization software to introduce stronger business intelligence and analytics into the organization — and into the strategic decision-making process.

By Sam Taft | Oct. 1, 2018

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.

By Marc Rapport | Oct. 1, 2018

Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.

By Marc Rapport | Oct. 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | Oct. 1, 2018

Carrie Jenkins is leading Centra Credit Union on a new journey into predictive analytics powered by a new core processing system and data warehouse solution.

By Marc Rapport | Oct. 1, 2018

Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.

By Erik Payne | Oct. 1, 2018

Virginia Credit Union's voice identification deters fraud and boosts call efficiency.

By Marc Rapport | Oct. 1, 2018

A growing list of cash-back rewards for member engagement is a linchpin of Rogue Credit Union’s loyalty strategy.

By Samantha Cristobal | Oct. 1, 2018

Total auto balances were on the rise as annual growth hit 10.6% in the second quarter of 2018.

By Aman Johal | Oct. 1, 2018

Although credit card penetration rates held steady at 17.3%, credit card loan balances increased 9.1% annually.

By Maya Neuman | Oct. 1, 2018

The credit union loan portfolio surpassed $1.0 trillion in the second quarter of 2018. Dig deep into this piece of the balance sheet.

By Samantha Cristobal | Oct. 1, 2018

Deposit balances were on the rise as annual growth hit 5.4% in the second quarter of 2018.

By Erik Payne | Oct. 1, 2018

Real comments from online review sites to inform strategies, policies, and practices.

By Dwight Johnston | Oct. 1, 2018

Industry leaders don’t need a crystal ball to see the future. It’s written in auto, jobs, and housing.

By Aman Johal | Oct. 1, 2018

As the industry looks for ways to accelerate deposits, it appears Iowa credit unions are ahead of the curve with higher than average share growth.

By Callahan & Associates | Sept. 26, 2018

Rebecca Freeman, associate vice president of marketing for Silver State Schools Credit Union, will discuss the credit union's student savings program.

By Marc Rapport | Sept. 24, 2018

Panelists at the Credit Union Summit during PayThink 2018 discuss Zelle, product integration, and staying relevant.

By Katy Slater | Sept. 24, 2018

Challenging the reticent and pushing for actionable insight from naysayers can enliven a stagnant feedback loop and push company culture forward.

By Rebecca Wessler | Sept. 24, 2018

Five can't-miss data points this week on CreditUnions.com.

By Madison Harbin | Sept. 20, 2018

Credit unions can take a page from restaurant playbooks when it comes to optimizing their online presence.

By Sam Taft | Sept. 20, 2018

Callahan’s chief analyst shares his takeaways from ALM First’s Financial Forum.

By Sharon Simpson | Sept. 20, 2018

When and how to reprice deposits, liquidity management, and the potential for a future economic recession are a few of the key themes being discussed during ALM First’s Financial Forum this week.

By Deeba Izadpanah | Sept. 19, 2018

It’s 2018. Is a text back and pizza too much to ask?

By E.C. Harrison | Sept. 18, 2018

Technology tips to lower call center volumes and deepen interactions with members.

By Rebecca Wessler | Sept. 17, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | Sept. 17, 2018

Town & County cuts back on traditional media, scraps fees, improves processes, and deepens its community engagement.

Partner Perspective
The 3 Key Drivers Of Loyalty

By Member Loyalty Group LLC | Sept. 17, 2018

How loyalty measures ties to member satisfaction and financial results.

By Marc Rapport | Sept. 17, 2018

Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.

By Erik Payne | Sept. 11, 2018

3 takeaways from the Electronic Transactions Association’s TRANSACT Tech DC/ FinTech Policy Forum.

By Marc Rapport | Sept. 10, 2018

The North Carolina cooperative generates strong deposits to fuel a humming lending machine.

By Rebecca Wessler | Sept. 10, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | Sept. 10, 2018

Early adoption and member convenience drive strategy at this Spokane cooperative.

By PSCU | Sept. 10, 2018

ACH speed-up really needs to be just the beginning as consumer expectations ramp up for real-time payments.

By Elan Financial Services | Sept. 10, 2018

Risk-based pricing helps credit card programs succeed and comply by rewarding low credit risk behaviors and increasing access to the underserved.