AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.

Org charts reflect key responsibilities, but what do variations in top-level structures say about business strategies, compliance goals, CEO priorities, and more?

Patelco is revving up robotic processes to improve its mortgage document flow without replacing people.

Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share seven tips on how to stay safe.

Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.

CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

People in the know share what they know as the new year unfolds.

Credit unions across the country spread cheer on social media.

Membership at the nation's credit unions expands, and the average member relationship deepens.

Credit unions offer holiday-based financial tips that focus on year-round financial wellness.

Patelco Credit Union shares how it uses Glassdoor reviews and ratings to shore up the organization’s HR efforts.

In the past year alone, U.S. credit unions have attracted more than 4.5 million net new members.

Credit unions from across the country dish on tactics to find the best employees.

Credit unions in California and Vermont share how they help employees maintain healthy habits.

The California credit union offers $5,000 to $50,000 of immediate cash availability based on the depth of member engagement with their credit union.

Five lessons in setting short- and long-term goals.

The California credit union gained the framework for team collaboration on innovation through the Callahan Leadership Team Development program.

Credit unions are providing programs, products, and services to help households in need.

Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.

Patelco Credit Union takes a holistic view when it comes to evaluating investment decisions.

Patelco Credit Union reduced its controllable expenses by 10% and shares ways other credit unions can, too.

Credit unions encourage refinancing with friendly competition and enticing offers.

The California credit union hopes to beef up its manual process with technology and dedicated staff.

How three credit unions brought sales activity into — and in one case, out of — the call center.

Patelco’s self-directed online investment program helps members earn higher yields and achieve financial maturity.

Credit unions are a vital part of the solution for mitigating evolving online attacks.

CEOs of big and small credit unions share their secrets for generating income with less cost.

In the midst of an intensified string of cyber attacks against financial institutions, the best defense is to think like a hacker.

For credit unions, giving back is part of doing business. Now more than ever, evidence shows that telling this story to consumers in the form of cause marketing pays off.

Credit unions are improving asset quality across the board with all of the Sand States posting double- or triple-digit gains.

Each mortgage modification a credit union makes to help members avoid foreclosure keeps the housing market in better health.

A California credit union combats mounting REOs by keeping score cards of real estate agents selling their foreclosures and helping homeowners secure more affordable payments.

Everyone’s talking about mobile banking. How will things change, and what are credit unions doing about it?

Credit unions are refortifying modification efforts and balancing risk and reward for short sells and foreclosures.

Patelco and GTE manage expenses and asset quality to earn their way back.

Patelco's HSA service has grown into a thriving program: deepening relationships with their SEGs, and increasing member penetration at those SEGs.

Patelco Credit Union tracks referrals from front line staff to their investment program. Doing so has lead to increased wallet share.

Credit unions are taking more interest in Account-to-Account (A2A) transfers, also commonly referred to as Member Directed ACH or inter-institutional transfers. This technology enables members to move their money freely from one institution to another over the Internet. This service transforms the member's share draft account into an e-checking account.

In a low interest rate environment, lending is critical. Although only 6% of credit unions hold participation loans, participation loans have a material impact on those credit unions that utilize them, increasing their loan to share ratios by an average of 2.5% as of the first quarter of 2003. Loan participation is an effective

Let me pick up from where I left off from my column in February.

It's hard to believe that the E-statement industry is already over 3 years old. In that short period of time, the concept has evolved from being a way to save time and money on statement delivery, to a powerful interactive marketing tool. Second generation E-statements are a powerful communication tool that can deliver value to your

In August 2002 my credit union, Patelco, which is state-chartered in California, voted to convert its deposit insurance from the federal NCUSIF to ASI, a cooperative private insurer.
As you can imagine, this was a

As of June 30, 2002 approximately 8.1% of all credit union shares were uninsured by the National Credit Union Share Insurance Fund (NCUSIF), a dramatic increase from the 4.2% of all shares only five years ago. The amount of uninsured shares has risen to almost $39 billion, up from $12.7 billion in 1997 (see chart below). The combination

Find out why Patelco, the $2.8 billion-in-asset San Francisco-based CU has become the first of its size to offer members the choice of converting to private share insurance in order to cover a bigger portion of deposits.