Patelco Credit Union

By Rebecca Wessler | March 21, 2022

AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.

By E.C. Harrison | Feb. 28, 2022

Org charts reflect key responsibilities, but what do variations in top-level structures say about business strategies, compliance goals, CEO priorities, and more?

By Marc Rapport | Nov. 29, 2021

Patelco is revving up robotic processes to improve its mortgage document flow without replacing people.

By Erik Payne | May 10, 2021

Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.

By Erik Payne | March 23, 2021

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

By E.C. Harrison | Oct. 26, 2020

A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share seven tips on how to stay safe.

By Marc Rapport | July 7, 2020

Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.

By Marc Rapport | July 6, 2020

CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.

By E.C. Harrison | May 27, 2020

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

By Marc Rapport | Aug. 26, 2019

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

By Marc Rapport | July 8, 2019

The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.

By Marc Rapport | June 24, 2019

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

By Erik Payne | June 10, 2019

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By Marc Rapport | Jan. 21, 2019

People in the know share what they know as the new year unfolds.

By Alexandra Gekas | Dec. 17, 2018

Credit unions across the country spread cheer on social media.

By Ian Melhorn | Dec. 25, 2017

Membership at the nation's credit unions expands, and the average member relationship deepens.

By Marc Rapport | Dec. 18, 2017

Credit unions offer holiday-based financial tips that focus on year-round financial wellness.

By Erik Payne | Oct. 10, 2017

Patelco Credit Union shares how it uses Glassdoor reviews and ratings to shore up the organization’s HR efforts.

By Maya Neuman | Sept. 1, 2017

In the past year alone, U.S. credit unions have attracted more than 4.5 million net new members.

By Marc Rapport | May 22, 2017

Credit unions from across the country dish on tactics to find the best employees.

By Marc Rapport | May 15, 2017

Credit unions in California and Vermont share how they help employees maintain healthy habits.

By Marc Rapport | March 20, 2017

The California credit union offers $5,000 to $50,000 of immediate cash availability based on the depth of member engagement with their credit union.

By Sharon Simpson | Jan. 2, 2017

Five lessons in setting short- and long-term goals.

By Callahan & Associates, Inc. | Sept. 19, 2016

The California credit union gained the framework for team collaboration on innovation through the Callahan Leadership Team Development program.

By Erik Payne | June 29, 2016

Credit unions are providing programs, products, and services to help households in need.

By E.C. Harrison | Sept. 17, 2015

Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.

By Rebecca Wessler | May 15, 2015

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.

By Rebecca Wessler | May 15, 2015

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.

By Sharon Simpson | Feb. 24, 2015

Patelco Credit Union takes a holistic view when it comes to evaluating investment decisions.

By Erik Payne | Feb. 9, 2015

Patelco Credit Union reduced its controllable expenses by 10% and shares ways other credit unions can, too.

By Erik Payne | Sept. 15, 2014

Credit unions encourage refinancing with friendly competition and enticing offers.

By Erik Payne | Nov. 18, 2013

The California credit union hopes to beef up its manual process with technology and dedicated staff.

By Drew Grossman | Oct. 14, 2013

How three credit unions brought sales activity into — and in one case, out of — the call center.

By Aaron Pugh | June 3, 2013

Patelco’s self-directed online investment program helps members earn higher yields and achieve financial maturity.

Partner Perspective
Understanding The DDoS Threat

By Ongoing Operations LLC | April 29, 2013

Credit unions are a vital part of the solution for mitigating evolving online attacks.

By Yun Ma | April 8, 2013

CEOs of big and small credit unions share their secrets for generating income with less cost.

By Yun Ma | March 11, 2013

In the midst of an intensified string of cyber attacks against financial institutions, the best defense is to think like a hacker.

Partner Perspective
4 Reasons To Use Cause Marketing

By CafeGive | Feb. 18, 2013

For credit unions, giving back is part of doing business. Now more than ever, evidence shows that telling this story to consumers in the form of cause marketing pays off.

By Mark Reed | Dec. 3, 2012

Credit unions are improving asset quality across the board with all of the Sand States posting double- or triple-digit gains.

By Rebecca McClay | Oct. 15, 2012

Each mortgage modification a credit union makes to help members avoid foreclosure keeps the housing market in better health.

By Rebecca McClay | Sept. 26, 2011

A California credit union combats mounting REOs by keeping score cards of real estate agents selling their foreclosures and helping homeowners secure more affordable payments.

By Thomas Cullen | Aug. 1, 2011

Everyone’s talking about mobile banking. How will things change, and what are credit unions doing about it?

By Aaron Pugh | Dec. 27, 2010

Credit unions are refortifying modification efforts and balancing risk and reward for short sells and foreclosures.

By Aaron Pugh | April 26, 2010

Patelco and GTE manage expenses and asset quality to earn their way back.

By Sara Gaab | Sept. 14, 2009

Patelco's HSA service has grown into a thriving program: deepening relationships with their SEGs, and increasing member penetration at those SEGs.

By Lydia Cole | Feb. 18, 2008

Patelco Credit Union tracks referrals from front line staff to their investment program. Doing so has lead to increased wallet share.

By Amy Liesenfeld | Dec. 29, 2003

Credit unions are taking more interest in Account-to-Account (A2A) transfers, also commonly referred to as Member Directed ACH or inter-institutional transfers. This technology enables members to move their money freely from one institution to another over the Internet. This service transforms the member's share draft account into an e-checking account.

By Jill Richardson | July 28, 2003

In a low interest rate environment, lending is critical. Although only 6% of credit unions hold participation loans, participation loans have a material impact on those credit unions that utilize them, increasing their loan to share ratios by an average of 2.5% as of the first quarter of 2003. Loan participation is an effective

By Ed Callahan | July 7, 2003

Let me pick up from where I left off from my column in February.

By Alix Patterson | June 23, 2003

It's hard to believe that the E-statement industry is already over 3 years old. In that short period of time, the concept has evolved from being a way to save time and money on statement delivery, to a powerful interactive marketing tool. Second generation E-statements are a powerful communication tool that can deliver value to your

By Ed Callahan | March 3, 2003

In August 2002 my credit union, Patelco, which is state-chartered in California, voted to convert its deposit insurance from the federal NCUSIF to ASI, a cooperative private insurer.
As you can imagine, this was a

By John Marron | Oct. 7, 2002

As of June 30, 2002 approximately 8.1% of all credit union shares were uninsured by the National Credit Union Share Insurance Fund (NCUSIF), a dramatic increase from the 4.2% of all shares only five years ago. The amount of uninsured shares has risen to almost $39 billion, up from $12.7 billion in 1997 (see chart below). The combination

By Carol Anne Burger | Aug. 5, 2002

Find out why Patelco, the $2.8 billion-in-asset San Francisco-based CU has become the first of its size to offer members the choice of converting to private share insurance in order to cover a bigger portion of deposits.