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Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.
Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
The Oregon credit union is sequestering staff while stressing member service continuity.
Callahan & Associates and Russ Bernardo, director of mortgage lending for Northwest Community Credit Union, discuss how the credit union combines the convenience of a credit card with the stability of a home equity loan.
Innovative credit unions share their approaches to evaluations, training, and staffing.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
How Northwest Community Credit Union created a home equity product that offers members the last home loan for which they’ll ever need to apply.
Northwest Community Credit Union uses a collaborative approach to staff reviews rather than traditional performance evaluations.
Callahan & Associates and Melissa Vigil discuss where Northwest Community learned about APM and how it incorporated APM principles into its own operations.
The community-conscious investment book Slow Money represents the local, holistic approach to finance that credit unions have lived since the birth of the modern credit union in 1852.
Credit unions shed some light on the state of their respective regions and discuss the individual challenges and opportunities experienced throughout the year.
Northwest Community Credit Union is moving its headquarters to downtown Eugene, OR, in the hopes it will help revitalize an under-utilized area.
Viral communication and celebrity endorsements can help credit unions reach difficult demographics.
Successfully harness YOUR word of mouth power.