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The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.
Five ways credit unions are making it easier for members to conduct their financial business and live their lives.
Langley FCU’s one-day Summit engages staff members and provides career development opportunities.
How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.
Credit unions share how they realized process improvements and encouraged culture changes through core conversions.
Five lessons in growing and improving the credit union deposit portfolio.
A checking account with risk-mitigating features keeps Langley FCU’s losses at just 7% of its income.
Informed decisions benefit all levels of the Virginia credit union’s operations.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
How the Virginia-based institution introduced a culture of growth and set an ambitious goal for the end of the decade.
Deb Vollmer, vice president of branch services at Langley FCU, discusses the credit union’s new leadership structure, building a sales culture, and hiring best practices.
Why three credit unions are turning to team-based learning to develop current and future leaders.
Being able to make hay with big data is just the beginning for credit unions that turn to experts.
Jon Jeffreys, managing partner of Callahan & Associates, discusses the role of innovation in today's financial services space.
Debra Vollmer, senior vice president at Langley Federal Credit Union, reflects on her leadership style, lessons learned during her career, and opportunities for the industry.
Langley FCU chief executive officer, Tom Ryan, shares the credit union’s journey and results from its transition to a faster-paced, more collaborative culture.
How Langley FCU encourages communication and collaboration between departments to create shared, trackable definitions of success.
How the Virginia credit union re-arranged its investments to accommodate 34% loan growth.
As the incoming leader of Langley Federal Credit Union, Tom Ryan helped his board strike the balance between embracing historic practices and plotting future improvements.
Known for its strong investment portfolio, Langley is now shifting its resources to loans. Here’s why.
Don’t let the fear of loan failure deter you from offering aid in the short-term loan market. Learn what fellow credit unions do to reduce delinquencies and defaults.
Acquaint yourself with the new wave of short-term credit users and prevent payday lenders from doing serious damage to your membership.