Northwest Federal Credit Union

By E.C. Harrison | March 11, 2019

Three credit unions offer five ways to approach member experience and build successful programs.

By Michelle Parker | March 21, 2016

These credit unions are moving the needle on SBA lending, ensuring small businesses get the financing they need to flourish.

By Aaron Pugh | Dec. 2, 2013

Northwest FCU followed the golden rule of project management when it decided to convert from its 30-year-old legacy core system.

By Greg Gibson | Feb. 4, 2013

Northwest FCU shares the strategy behind its recent repositioning.

By Jay Johnson | Jan. 15, 2013

As consumers examine their financial services options, the credit union approach of putting members’ needs first is opening new opportunities for the industry.

By Aaron Pugh | Jan. 14, 2013

A Q&A on core conversion strategies with the controller of Northwest Federal Credit Union.

By Ron Daly | Aug. 13, 2012

Credit unions can be more effective in marketing if they get personal with their messages.

By Brianne Aiken | Nov. 16, 2011

Northwest Federal Credit Union turns a difficult situation into a chance to engage and help members.

By | Oct. 17, 2011

Credit unions can improve your virtual communication strategy in these four key areas.

By Rebecca McClay | Aug. 1, 2011

Cooperative executives say they will “be there” for members who may suffer financial hardships from decisions on the federal budget.

By Aaron Pugh | March 7, 2011

Virtual channels offer convenience and sharpen the services that bring members into credit unions.

By Rebecca Wessler | March 7, 2011

When disaster strikes, a strong communications plan ensures business continues and member service is not disrupted.

By Aaron Pugh | Jan. 31, 2011

Utilize existing infrastructures and resources to create credit union awareness.

By Aaron Pugh | Nov. 22, 2010

The evolution of remote deposit finds credit unions on the mobile forefront.

By Rebecca Wessler | April 19, 2010

Northwest Federal Credit Union uses email in its collections process as a cost-effective, diplomatic way to alert members of a late payment.

By Scott Patterson | Aug. 5, 2009

North West Federal Credit Union offers a new perspective on student lending

By Amy Eblacker | Aug. 3, 2009

Northwest Federal Credit Union effectively leverages technology to meet the changing demands of their members.

By Callahan & Associates | March 9, 2009

Erin Krause from Northwest FCU discusses how her credit union was able to gain member loyalty in this troubled economy.

By Ryan Sherwin | March 2, 2009

William Cook, Senior Vice President for Planning & Member Service, Northwest Federal Credit Union, lays out his approach of working with employees to create a culture of awareness on business continuity.

By Callahan & Associates | July 1, 2008

By using personalized emails with an interest rate special, Northwest FCU attracted more than $1 billion in new loans.

By Ron Daly | Sept. 8, 2003

What plan did one CU follow that has 30% of their members, well above the national average, using eStatements? Can it help your credit union too?

By | Jan. 13, 2003

Credit Unions using e-LERTs are opening members’ e-mail inboxes to targeted offers for products and services. In addition to the requested notice, each e-LERT contains a customized marketing message from the CU, making it an excellent cross-selling tool. Here’s what e-LERT information members are requesting…