By Marc Rapport | Aug. 1, 2022

Some underwriting and belt-tightening, staffing and product changes are part of the response as swiftly rising rates roil the housing market.

By Rebecca Wessler | May 2, 2022

Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.

By Marc Rapport | Nov. 22, 2021

Five cooperatives provide the final piece of public-private funding needed to launch a 277-unit project in suburban King County.

By Erik Payne | Aug. 23, 2021

Two years after launching a DEI-focused internal initiative, the Washington state cooperative created a fund to donate $5 million over five years to Black-led nonprofits.

By Marc Rapport | May 3, 2021

User experience research helps specialists define and refine the BECU member experience.

By Marc Rapport | April 19, 2021

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.

By Erik Payne | Oct. 26, 2020

Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.

By Marc Rapport | Sept. 21, 2020

Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.

By Aman Johal | Aug. 10, 2020

Which credit unions led the nation in the number of Paycheck Protection Program loans funded?

By Marc Rapport | June 29, 2020

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Sharon Simpson | May 4, 2020

A special team at BECU delves into digital to tackle user experience at the big cooperative.

By Marc Rapport | April 6, 2020

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Marc Rapport | March 16, 2020

BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.

By Rebecca Wessler | Dec. 23, 2019

Credit unions across the country are deploying creative solutions to engage members and encourage savings.

By Erik Payne | Oct. 15, 2019

There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.

By Marc Rapport | Oct. 7, 2019

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

By Sharon Simpson | March 4, 2019

Based on member feedback, BECU now incorporates financial education into its annual meeting.

By Erik Payne | Dec. 31, 2018

BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.

By Fannie Mae | Aug. 6, 2018

How BECU uses Fannie Mae HomeReady Mortgage program and financial education to enable members to buy their homes.

By Erik Payne | Jan. 22, 2018

BECU’s financial reality fairs teach high schoolers about the challenges of adulthood.

By Marc Rapport | Oct. 16, 2017

The industry is increasingly looking to operatives to advance its agenda at state houses and on Capitol Hill.

By Erik Payne | Sept. 4, 2017

BECU and MSUFCU provide lessons in communication and expectation.

By Marc Rapport | Oct. 26, 2016

Automation techniques that put Big Data to work powers multiple solutions highlighted around the annual Las Vegas payments solutions fest.

By Callahan & Associates | May 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | March 28, 2016

For a credit union with nearly $14 billion in assets, BECU receives few complaints. Here are three of the institution’s best practices in resolving and managing complaints.

By Dahna Chandler | March 7, 2016

By turning a longstanding credit model on its head, BECU repriced $100 million in loans in 2015.

By Marc Rapport | Sept. 14, 2015

The first phase of NACHA’s plan to open new daily payment windows is now a year out and approaching fast.

By Callahan & Associates | Sept. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Aaron Pugh | Aug. 31, 2015

Credit unions pay good money for cutting-edge products and services. Here’s how they can avoid being shortchanged upon delivery.

By Marc Rapport | June 29, 2015

Apple Watch is just the beginning for mobile-oriented, blue-sky thinkers in the credit union space.

By Marc Rapport | June 29, 2015

Three tech-savvy institutions share how they miniaturized important portions of their business models to maximize the value of mobile.

By Aaron Pugh | April 20, 2015

CEO Benson Porter and board member Porsche Everson discuss how BECU attracts and keeps cooperative governance talent.

By Aaron Pugh | April 20, 2015

These tactical approaches to products, channels, vendor management, employee engagement, and compliance keep BECU moving forward year after year.

By Aaron Pugh | April 20, 2015

BECU knows what goes around comes around. That’s why it’s emphasizing good planning over good fortune, strategy over scale, and the needs of the many over the demands of a few.

By Erik Payne | April 15, 2015

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

Anatomy Of BECU

By Aaron Pugh | April 14, 2015

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Aaron Pugh | April 13, 2015

With more than 7 million potential members to reach and nearly 887,000 current members to stay connected to, BECU isn’t just building a brand, it’s building a beacon.

By Callahan & Associates | April 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Aaron Pugh | Feb. 23, 2015

Tips from BECU on how to manage growth and risk under increased regulator scrutiny.

By Aaron Pugh | Jan. 12, 2015

Whether the goal is growth or control, high-yield offerings can shape saving behaviors that benefit the member and the credit union.

By Erik Payne | Jan. 7, 2015

What credit unions can learn from NASA’s social media branding initiative.

By Jay Johnson | Oct. 22, 2014

As credit unions grow, so does their role as community stewards.

By Ross Swartwout | Oct. 1, 2014

Ross Swartwout, Senior Designer and Social Media Specialist at BECU, discusses the credit union's social media program in this Leadership Series webinar.

By Callahan & Associates | July 8, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Aaron Pugh | July 7, 2014

If you are only concerned about hard-dollar ROI, you’re missing the point. The benefits of these dynamic channels become apparent in other ways.

By Sharon Simpson | July 7, 2014

When its social media channel overheats, BECU’s 10-person team helps members cool down.

By Sharon Simpson | Feb. 1, 2014

BECU’s head of Internet talks strategy and skill set in a changing financial services environment.

By Drew Grossman | Nov. 18, 2013

BECU talks about complying with CFPB consumer complaint expectations.

By Callahan & Associates | Sept. 23, 2013

Crowdsourcing software enables the Washington credit union to solicit ideas from employees and build off the solutions of one another. So far, participation is high and credit union leadership is pleased.

By Callahan & Associates | Sept. 23, 2013

Industries across the globe, including financial cooperatives, are making good use of mob mentality.

By Alix Patterson | Sept. 23, 2013

Industries across the globe, including financial cooperatives, are making good use of mob mentality.

By Tom Berquist | Sept. 23, 2013

Crowdsourcing software enables the Washington credit union to solicit ideas from employees and build off the solutions of one another. So far, participation is high and credit union leadership is pleased.

By Sharon Simpson | Aug. 5, 2013

BECU’s VP of Member Solutions discusses why there will always be a place for the branch.

By Yun Ma | July 8, 2013

Mobile wallets are poised to take over as the dominant form of payment. Here’s what you need to know before that happens.

By Drew Grossman | April 11, 2013

Demographics, financial services, and an eye on profitability help three credit unions determine where to open new branches.

By Catherine Siskos | Jan. 7, 2013

Credit unions hold their own in rankings of best places to work by rewarding and recognizing employees.

By Catherine Siskos | Jan. 7, 2013

Programs that encourage professional development and employee well-being benefit staff members and credit unions alike.

By Catherine Siskos | Jan. 7, 2013

Nathan Hickman, remote workforce manager for BECU, shares lessons learned for managing home-based employees.

By Brooke C. Stoddard | Dec. 17, 2012

BECU publishes a short financial annual report as well as an extensive sustainability report that describes what the credit union does for staff, the community, and the environment.

By Aaron Pugh | Nov. 5, 2012

Alternative branching strategies can help carve out a foothold in the community, but embracing space is key to ongoing development.

By Bailey Reutzel | May 14, 2012

PenFed’s 5/5 ARM is a sought-after product but one that takes commitment to efficiency.

By Aaron Pugh | May 7, 2012

A Seattle credit union moves from in-store locations to full size branches, enhancing service capabilities and allowing for new growth.

By Rebecca McClay | Jan. 23, 2012

Nearly one-third of this Seattle-based credit union’s contact center and staff works remotely.

By Aaron Pugh | Oct. 31, 2011

Where can your reps provide better service both to members on the phone and to departments down the hall?

By Rebecca McClay | July 25, 2011

Credit Unions top the list of financial institutions that provide the highest yields on checking accounts, a recent survey found.

By Thomas Cullen | Jan. 24, 2011

Debit interchange regulation is moving the market away from free checking, which gives credit unions a new way to enhance member relationships.

By Brooke C. Stoddard | July 1, 2010

BECU's community outreach has various components, including affordable housing, financial education, and community investment.

By Brooke C. Stoddard | Oct. 1, 2009

Moving from a product-silo to a member-solution organization five years alo lowered BECU's expense ratio and prepared it for double-digit member growth even in these difficult times.

By Callahan & Associates | April 1, 2009

Wright-Patt Federal Credit Union, BECU, and Tower Federal Credit Union talk about how they're responding to the lending market.

By Teri Hoffman | Jan. 12, 2009

Bank mergers and acquisitions, both large and small, provide a crucial opportunity for increasing membership and deposits in credit unions, as typically twenty percent of the disappearing bank's deposits will change financial institutions within a year.

By Callahan & Associates | Dec. 24, 2007

You shouldn't have to wait for your first million to see a decent return on your money, was the message of BECU's ($7.6B, Seattle, WA) commercial to promote their Member Advantage and Early Saver Programs, for members younger than 18.

By Mary Royston | May 14, 2007

While these programs have received a lot of attention in the media, BECU offered new insight into its marketing strategy and its next steps.

By Callahan & Associates | May 1, 2007

At BECU we file executive compensation on the IRS Form 990, which is available to the public. We believe we it’s the right thing to do, and we have not suffered any backlash from the public or members.

By Appoorva Saxena | Nov. 6, 2006

Defying the stall in industry growth rates, BECU is growing shares at five times the national average according to First Look data. What is driving their success?

By Debra Sondak | Sept. 25, 2006

The Net Promoter® Score is a metric that measures how likely your members will recommend the credit union. Where does your credit union fall on the scale? Are your members promoters or detractors?

By Tom Geggel | Jan. 16, 2006

As credit unions seek to develop a mortgage rebate program to encourage realtor loyalty and participation, they are confronted with many options. BECU and Bethpage FCU have taken two different routes, but have both achieved success.

By Chin Young Yi | May 2, 2005

For BECU ($5.4B) double-digit growth was the name of the game. See what key components were driving its success in the first quarter

By Melissa Murphy | March 21, 2005

BECU grew in assets from $3 billion in 1999 to $5 billion in 2004. One catalyst for this growth: 33 new branches built in retail stores.

By Tom Geggel | Jan. 10, 2005

Many credit unions are growing their lending portfolio through member business lending. The foundation for a successful program is an all-encompassing strategy.

By Melissa Murphy | Oct. 11, 2004

BECU and Superior FCU believe that the payoff of political activism lasts well beyond any elected official's term limits. They have successfully implemented year-round efforts to build and maintain relationships with legislators.

By Gary Oakland | April 12, 2004

Frank Pollack couldn't be any more correct: credit union mortgages are the best for both members and their credit union. That's certainly the case for BECU (formerly Boeing Employee's Credit Union). Mortgage lending is a focal point for our growth and member service strategies.

By Mary Royston | Dec. 1, 2003

BECU promises to actively serve people within their field of membership. But with only two brick and mortar branches, how are they fulfilling their commitment to over 300,000 members? In three words, the answer is: location, location, location. BECU didn't reinvent the wheel in order to serve their members; they instead opened Express Service Centers in stores where their members already visit e

By Carol Anne Burger | Nov. 25, 2002

BECU Trust Company, the trust services delivery channel of Boeing Employees Credit Union, the Tukwilla, Washington financial powerhouse is scheduled to debut in the fourth quarter of 2003, said President Bonnie A. Pladson, JD. The trust company chartered by the Washington Sta