Washington State Employees Credit Union

By Marc Rapport | Nov. 22, 2021

Five cooperatives provide the final piece of public-private funding needed to launch a 277-unit project in suburban King County.

By Marc Rapport | June 15, 2020

Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.

By Marc Rapport | Feb. 17, 2020

A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.

By Rebecca Wessler | Dec. 30, 2019

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

By Erik Payne | Sept. 16, 2019

How agile project management has helped WSECU work smarter, faster, and better.

By E.C. Harrison | Aug. 5, 2019

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By Erik Payne | April 16, 2018

How a shift to universal tellers and a rework of its branches saved WSECU millions.

By Erik Payne | Feb. 14, 2018

Why human experiences outweigh plastic tchotchkes every day of the week.

By Mark Manicone | March 7, 2017

To serve consumers of alternative financial services, credit unions must first understand who they are and what they want.

By Marc Rapport | Jan. 2, 2017

Five ways credit unions decided whether to deploy or defer new technologies.

By Marc Rapport | Dec. 19, 2016

Technology providers evaluate 2016 and look ahead to the coming year.

By Marc Rapport | Oct. 24, 2016

The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.

By Susan Levi Wallach | Oct. 3, 2016

Why the credit union is heavily engaged in making sure it has a physical presence in its communities.

By Marc Rapport | June 23, 2016

New regs would provide a safe harbor under NCUA rule, but some say the effects could re-define small-dollar lending and sharply reduce availability.

By Erik Payne | Feb. 22, 2016

In today’s world of same-day service and immediate gratification, these credit unions are using new delivery channels and transaction capabilities to exceed member expectations.

By Sharon Simpson | Jan. 4, 2016

Why three credit unions are turning to team-based learning to develop current and future leaders.

By Marc Rapport | Dec. 21, 2015

Check out how these forward-leaning credit unions took advantage of a growing economy and responded to regulatory challenges to keep loans growing.

By Marc Rapport | Oct. 26, 2015

Washington state credit union’s fifth-generation short-term loan apps go mobile and into the cloud, helping to meet its mission while monetizing the channel.

By Rebecca Wessler | Oct. 26, 2015

As smartphones grow in sophistication, the nearly two-thirds of Americans who own one expect greater utility. This is especially evident in the evolution of mobile banking, but are credit unions up for the challenge?

By Sharon Simpson | Aug. 24, 2015

Randy Gunderson, CFO for WSECU, discusses selling mortgages to Fannie Mae and participating consumer and commercial loans.

Cars For Kids

By Callahan & Associates | July 31, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Feb. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | June 30, 2014

One credit union addresses recurring problems with solution-oriented teams that include employees of different ranks.

By Callahan & Associates | May 29, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | April 11, 2014

Credit unions shed some light on the state of their respective regions and discuss the individual challenges and opportunities experienced throughout the year.

By Catherine Siskos | April 11, 2014

Competitiveness, income, risk, and engagement drive four distinct pricing models.

By Drew Grossman | Jan. 6, 2014

Car-sharing companies allow college students and city dwellers to forgo car ownership in favor of memberships that offer as-needed availability.

By Drew Grossman | Dec. 5, 2013

Mark Allen, chief credit officer at WSECU, talks about the credit union's automated quick loan product.

By Sharon Simpson | Sept. 16, 2013

WSECU’s short-term loan offers much-needed credit without the exorbitant rates and fees typically associated with these types of products.

By Drew Grossman | Sept. 2, 2013

The Washington credit union is turning its indirect lending program into a 100% electric business by October 1.

By Melissa Murphy | Jan. 10, 2005

Credit unions have often been bashful about publicizing their many good works, but that is changing. Find out how credit union executives are increasingly using public relations to increase public awareness of their efforts.