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A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
How a shift to universal tellers and a rework of its branches saved WSECU millions.
Why human experiences outweigh plastic tchotchkes every day of the week.
To serve consumers of alternative financial services, credit unions must first understand who they are and what they want.
Five ways credit unions decided whether to deploy or defer new technologies.
Technology providers evaluate 2016 and look ahead to the coming year.
The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.
Why the credit union is heavily engaged in making sure it has a physical presence in its communities.
New regs would provide a safe harbor under NCUA rule, but some say the effects could re-define small-dollar lending and sharply reduce availability.
In today’s world of same-day service and immediate gratification, these credit unions are using new delivery channels and transaction capabilities to exceed member expectations.
Why three credit unions are turning to team-based learning to develop current and future leaders.
Check out how these forward-leaning credit unions took advantage of a growing economy and responded to regulatory challenges to keep loans growing.
Washington state credit union’s fifth-generation short-term loan apps go mobile and into the cloud, helping to meet its mission while monetizing the channel.
As smartphones grow in sophistication, the nearly two-thirds of Americans who own one expect greater utility. This is especially evident in the evolution of mobile banking, but are credit unions up for the challenge?
Randy Gunderson, CFO for WSECU, discusses selling mortgages to Fannie Mae and participating consumer and commercial loans.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
One credit union addresses recurring problems with solution-oriented teams that include employees of different ranks.
Credit unions shed some light on the state of their respective regions and discuss the individual challenges and opportunities experienced throughout the year.
Competitiveness, income, risk, and engagement drive four distinct pricing models.
Car-sharing companies allow college students and city dwellers to forgo car ownership in favor of memberships that offer as-needed availability.
Mark Allen, chief credit officer at WSECU, talks about the credit union's automated quick loan product.
WSECU’s short-term loan offers much-needed credit without the exorbitant rates and fees typically associated with these types of products.
The Washington credit union is turning its indirect lending program into a 100% electric business by October 1.
Credit unions have often been bashful about publicizing their many good works, but that is changing. Find out how credit union executives are increasingly using public relations to increase public awareness of their efforts.