Wright-Patt Credit Union

By Marc Rapport | June 20, 2022

Special loan programs at cooperatives across the country address equity, financial deserts, emergency aid, and climate change.

By Marc Rapport | June 13, 2022

Ivy Glover is one year into making sure DEI is more than just a buzzword at the Buckeye State’s biggest credit union.

By Marc Rapport | Oct. 18, 2021

Hire smart people and keep the movement in mind. Parting thoughts from Doug Fecher.

By Marc Rapport | Aug. 2, 2021

Community development loan officers at Wright-Patt build on the cooperative’s position as Dayton’s leading mortgage lender.

By Alix Patterson | March 1, 2021

HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.

By William Hunt | Aug. 31, 2020

Many Americans have been beefing up their savings during the COVID-19 lockdowns. Credit unions are putting those additional funds toward less fortunate members.

By Rebecca Wessler | May 26, 2020

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.

By Marc Rapport | April 20, 2020

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.

By Rebecca Wessler | Dec. 23, 2019

Credit unions across the country are deploying creative solutions to engage members and encourage savings.

By Rebecca Wessler | Dec. 23, 2019

Five ways credit unions are making it easier for members to conduct their financial business and live their lives.

By Marc Rapport | Nov. 25, 2019

Before they were hashtags, the concepts of #payitforward and #GivingTuesday were entrenched in the ethos of the industry.

By Marc Rapport | Oct. 28, 2019

How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.

By E.C. Harrison | Sept. 9, 2019

High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.

By Marc Rapport | March 4, 2019

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Marc Rapport | Dec. 18, 2018

Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.

By E.C. Harrison | Sept. 18, 2018

Technology tips to lower call center volumes and deepen interactions with members.

By Marc Rapport | Sept. 10, 2018

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By Mark Manicone | June 12, 2017

In four years, Wright-Patt Credit Union has introduced 30 personal teller machines and expanded into a new market.

By Ted Goldwyn | Oct. 17, 2016

Wright-Patt Credit Union relies on two fully trained teams of full- and part-time employees to step in and fill out staffing shortages.

By Callahan & Associates | April 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | March 4, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Jan. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Sept. 7, 2015

Experienced credit unions share how to avoid the glare of the sun and the freeze of the member when introducing interactive teller machines.

By Marc Rapport | June 11, 2015

Call it what you will, CFPB's promise to go easy on mortgage disclosure changes provides some temporary relief.

By Marc Rapport | April 20, 2015

Community institutions are leading the big banks in rolling out apps for Apple and Android wrist gear.

Then And Now

By Erik Payne | April 15, 2015

For 21 quarters, Callahan & Associates has offered lessons and best practices through the Anatomy Of A Credit Union series. Here's an update on six reader favorites.

By Erik Payne | April 15, 2015

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

By | Feb. 23, 2015

Wright Patt Credit Union's annual Member Savings Race got the community excited about its brand.

By Tim Mislansky | Feb. 13, 2015

Qualified mortgage rules should reflect bigger credit unions as part of the solution, not part of the problem.

By Marc Rapport | Jan. 19, 2015

A review of practices that show how and why credit unions are boosting their visibility and viability.

By Drew Grossman | Jan. 5, 2015

Wright-Patt Credit Union shares how it increased its name awareness from 55% to 73% in seven years.

By Drew Grossman | Dec. 29, 2014

Seven ideas to change the way you approach your team in 2015.

By Marc Rapport | Dec. 15, 2014

A hub-and-spoke strategy and outbound calling are just two pieces of the strategic puzzle that Wright-Patt Credit Union pieced together for its move into a major new market.

By Janet Lee | Nov. 6, 2014

Wright-Patt Credit Union’s first mortgage portfolio expands 16% thanks to a significant growth in ARMs.

By Rebecca Wessler | Oct. 13, 2014

Doug Fecher, CEO of Wright-Patt Credit Union, talks about leadership styles and what it takes to be the driving force behind a credit union.

By Callahan & Associates | Oct. 1, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Sharon Simpson | Sept. 15, 2014

Bonus dividends help credit unions stand out from banks and increase their member rosters.

By Sharon Simpson | Aug. 25, 2014

The ideas behind Wright-Patt Credit Union’s annual Savings Race have broader applications for every cooperative.

By Drew Grossman | July 7, 2014

In response to an evolving industry, new job titles are appearing on credit union payrolls.

By Drew Grossman | May 28, 2014

According to Wright-Patt Credit Union CEO Doug Fecher, risk-based capital should be a conversation between regulators and cooperatives, not a hard and fast rule.

By Darrick Weeks | Feb. 7, 2014

How Wright-Patt Credit Union reorganized in the face of a changing payments landscape.

By Michael Emancipator | Jan. 20, 2014

Small and large institutions alike have a lot to look forward to in 2014.

By Alix Patterson | Jan. 13, 2014

It’s natural to be complacent when things are going well, yet that’s the perfect time to re-imagine your future.

By Sharon Simpson | Oct. 14, 2013

WPCU is gearing up for the sixth installment of its popular Savings Race challenge; the stakes are higher, but so is the credit union’s commitment to help members save, borrow, and learn.

By Sharon Simpson | Sept. 30, 2013

Wright-Patt Credit Union’s new member advocate position will help the credit union identify how it can continually improve member service.

By Jay Johnson | July 29, 2013

It’s time for credit unions to build on the momentum gained during the economic downturn and make long-term plans for the future.

By Andrew Bolton | July 15, 2013

Credit unions are on pace to break lending records set in 2012, but they need to recognize the reward and risk inherent in strong growth.

By Catherine Siskos | June 24, 2013

An annual competition for families to improve their finances boosts one credit union’s business and its standing in the community.

By Aaron Pugh | June 24, 2013

There’s no secret code to control members’ actions, but gamification can still help credit unions encourage financially sound behavior.

By Aaron Pugh | May 13, 2013

A Nebraska credit union deepens relationships by aligning institutional resources behind the efforts of a dedicated salesperson.

By Yun Ma | April 15, 2013

Distributing patronage dividends is a great way to educate members about the benefits of credit unions and encourage them to use more services.

By Andrew Bolton | April 5, 2013

By remaining vigilant of interest rate risk and implementing mitigation strategies, credit unions can continue to safely provide great mortgage options to members.

Region 4

By Callahan & Associates | April 1, 2013

2013 Beige Book Responses

By Yun Ma | Jan. 28, 2013

Wright-Patt Credit Union just celebrated a record year of mortgage lending. Here’s what the co-op did right.

By Jay Johnson | Jan. 28, 2013

Now is the time for credit unions to invest in three key strategic areas to drive success in 2013: mortgage lending, younger member recruitment, and sophisticated data usage.

By myCUmortgage | Jan. 7, 2013

As sources for revenue decrease, lenders must get the most out of each loan and be aware of how their pricing stacks up to the competition.

By Chip Filson | March 26, 2012

As America continues to transform itself economically, credit unions are becoming more involved in their communities.

By Alix Patterson | Dec. 19, 2011

While banks drop free checking and debit reward programs, credit unions see checking accounts as the first stepping stone in building deeper member relationships.

By Brianne Aiken | Nov. 15, 2011

Wright-Patt Credit Union discusses its auto lending program specifically for new military members.

By Rebecca Wessler | Oct. 24, 2011

Doug Fecher, CEO of Wright-Patt Credit Union, offers a new leader advice on how to take the helm of a financial cooperative.

By Rebecca Wessler | July 25, 2011

Randolph-Brooks, TDECU, and Justice Federal support the financial safety of members as budget negotiations drag on.

By Rebecca McClay | July 19, 2011

Many credit unions develop specialized mortgage products for specific homeowner groups.

By Rebecca McClay | July 18, 2011

Many credit unions develop specialized mortgage products for specific homeowner groups.

By Callahan & Associates | May 5, 2011

10 credit union leaders in revenue per employee.

By Thomas Cullen | April 25, 2011

One Ohio credit union shows how to court realtors, generate mortgage business, and make members' dreams come true.

By Chip Filson | Nov. 1, 2010

Credit unions help American consumers living paycheck to paycheck take advantage of historically low rates and reinvigorate the “grassroots” of the national economy.

By Thomas Cullen | Sept. 20, 2010

Use varied product offerings and multi-channel marketing to attract the attention of young adults.

By Chip Filson | Sept. 20, 2010

How two credit unions are putting hundreds of dollars back into their members' wallets and spurring local economic activity.

By Callahan & Associates | Sept. 1, 2010

Wright-Patt Credit Union has seen members affected firsthand by the economy, but the credit union has helped members, improved credit union revenue, and shown how America can get growth started.

By Rebecca Wessler | July 26, 2010

A car. An education. A home. Wright-Patt helps its members live their lives.

By Rebecca Wessler | July 20, 2010

When it comes to crafting messages that resonate, let your members do the talking.

By Rebecca Wessler | July 9, 2010

This Midwestern credit union’s performance highlights the power of the cooperative model.

By Rebecca Wessler | July 1, 2010

For one Ohio-based credit union, putting members first is more than a motto. It's a commitment that the credit union's success and future is tethered to that of the community it calls home.

By Rebecca Wessler | July 1, 2010

Wright-Patt Credit Union offers products and services that tether the Ohio-base institution to the community it calls home.

By Rebecca Wessler | July 1, 2010

Wright-Patt Credit Union doesn't just talk about being a different kind of financial institution, it embodies that differentiation.

By Rebecca Wessler | July 1, 2010

Families in Ohio fight to the fiscal finish line.

By Rebecca Wessler | July 1, 2010

3 tips from Wright-Patt to help your brand take flight.

By Rebecca Wessler | July 1, 2010

For every strategic decision, Wright-Patt Credit Union considers three stakeholders equally.

By Rebecca Wessler | July 1, 2010

For one Ohio-based credit union, putting members first is more than a motto. It’s a commitment that the credit union’s success and future is tethered to that of the community it calls home.

By myCUmortgage | June 14, 2010

myCUmortgage offers an umbrella of assistance during rain or shine.

By Jay Johnson | May 11, 2010

Callahan & Associates is featuring Wright-Patt Credit Union in the next quarterly issue and online video exclusive of Credit Union Strategy and Performance (CUSP). The credit union is being recognized for its success in branding/differentiation.

By Aaron Pugh | May 3, 2010

Don’t let the fear of loan failure deter you from offering aid in the short-term loan market. Learn what fellow credit unions do to reduce delinquencies and defaults.

By myCUmortgage | May 3, 2010

Smart consumers are looking to the Internet for the most cost-effective and efficient way to buy a house.

By Rebecca Wessler | April 6, 2010

A financial education strategy and smooth processes help this large credit union succeed. Take an in-depth look at its strategy.

By Brooke C. Stoddard | Nov. 9, 2009

Unfortunately, lawmakers are capable of writing flawed legislation, but meeting with and guiding them is easier than you would think.

By Nick Connors | Aug. 3, 2009

Wright-Patt Credit Union found a way to respond to the unique needs of their community by developing a suite of lending products that specifically cater to first time home-buyers.

By Callahan & Associates | April 1, 2009

Wright-Patt Federal Credit Union, BECU, and Tower Federal Credit Union talk about how they're responding to the lending market.

By Callahan & Associates | July 1, 2008

Credit unions exist to serve members, and the Return of the Member (ROM) scoring system is designed to measure how well credit unions live up to this task.

By Brooke C. Stoddard | July 1, 2008

Wright-Patt CU wanted to set up a student lending program and found it could team with the new Credit Union Student Choice network.

By Carol Anne Burger | Dec. 8, 2003

The Roman statesman Seneca said, “the mind that is anxious about the future is miserable” so a good sanity check might be to create business plans for a range of possible outcomes. That strategic methodology, called “scenario planning” is rapidly gaining popularity in some credit union circles, and Doug Fecher, president/CEO of Wright-Pat

By Richard Hutchins | Oct. 27, 2003

Take a look at Wright-Patt Credit Union in Fairborn, Ohio. With about $1B in assets, and 145,000 members, Wright-Patt has changed their pricing structure for bill pay. Originally charging $4.95-7.95 per month depending on the type of checking account, Wright-Patt decided to offer bill pay for free as of August 2002. After the pricing change active usage of their bill pay service rose from 528 to 2

By Callahan & Associates | March 1, 2001

Why long-term care insurance was added to Wright-Patt’s benefit package. Wright-Patt Credit Union reviewed its employee benefits package during 2000 to increase the perceived value of the package among employees, while strengthening cost controls for the Credit Union. The aim was to offer a benefits package that strengthens Wright-Patt’s ability to recruit and retain quality employees while managi