Technology tips to lower call center volumes and deepen interactions with members.

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

In four years, Wright-Patt Credit Union has introduced 30 personal teller machines and expanded into a new market.

Wright-Patt Credit Union relies on two fully trained teams of full- and part-time employees to step in and fill out staffing shortages.

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

Experienced credit unions share how to avoid the glare of the sun and the freeze of the member when introducing interactive teller machines.

Call it what you will, CFPB's promise to go easy on mortgage disclosure changes provides some temporary relief.

Community institutions are leading the big banks in rolling out apps for Apple and Android wrist gear.

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

For 21 quarters, Callahan & Associates has offered lessons and best practices through the Anatomy Of A Credit Union series. Here's an update on six reader favorites.

Wright Patt Credit Union's annual Member Savings Race got the community excited about its brand.

Qualified mortgage rules should reflect bigger credit unions as part of the solution, not part of the problem.

A review of practices that show how and why credit unions are boosting their visibility and viability.

Wright-Patt Credit Union shares how it increased its name awareness from 55% to 73% in seven years.

Seven ideas to change the way you approach your team in 2015.

A hub-and-spoke strategy and outbound calling are just two pieces of the strategic puzzle that Wright-Patt Credit Union pieced together for its move into a major new market.

Wright-Patt Credit Union’s first mortgage portfolio expands 16% thanks to a significant growth in ARMs.

Doug Fecher, CEO of Wright-Patt Credit Union, talks about leadership styles and what it takes to be the driving force behind a credit union.

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

Bonus dividends help credit unions stand out from banks and increase their member rosters.

The ideas behind Wright-Patt Credit Union’s annual Savings Race have broader applications for every cooperative.

In response to an evolving industry, new job titles are appearing on credit union payrolls.

According to Wright-Patt Credit Union CEO Doug Fecher, risk-based capital should be a conversation between regulators and cooperatives, not a hard and fast rule.

How Wright-Patt Credit Union reorganized in the face of a changing payments landscape.

Small and large institutions alike have a lot to look forward to in 2014.

It’s natural to be complacent when things are going well, yet that’s the perfect time to re-imagine your future.

WPCU is gearing up for the sixth installment of its popular Savings Race challenge; the stakes are higher, but so is the credit union’s commitment to help members save, borrow, and learn.

Wright-Patt Credit Union’s new member advocate position will help the credit union identify how it can continually improve member service.

It’s time for credit unions to build on the momentum gained during the economic downturn and make long-term plans for the future.

Credit unions are on pace to break lending records set in 2012, but they need to recognize the reward and risk inherent in strong growth.

An annual competition for families to improve their finances boosts one credit union’s business and its standing in the community.

There’s no secret code to control members’ actions, but gamification can still help credit unions encourage financially sound behavior.

A Nebraska credit union deepens relationships by aligning institutional resources behind the efforts of a dedicated salesperson.

Distributing patronage dividends is a great way to educate members about the benefits of credit unions and encourage them to use more services.

By remaining vigilant of interest rate risk and implementing mitigation strategies, credit unions can continue to safely provide great mortgage options to members.

2013 Beige Book Responses

Wright-Patt Credit Union just celebrated a record year of mortgage lending. Here’s what the co-op did right.

Now is the time for credit unions to invest in three key strategic areas to drive success in 2013: mortgage lending, younger member recruitment, and sophisticated data usage.

As sources for revenue decrease, lenders must get the most out of each loan and be aware of how their pricing stacks up to the competition.

As America continues to transform itself economically, credit unions are becoming more involved in their communities.

While banks drop free checking and debit reward programs, credit unions see checking accounts as the first stepping stone in building deeper member relationships.

Wright-Patt Credit Union discusses its auto lending program specifically for new military members.

Doug Fecher, CEO of Wright-Patt Credit Union, offers a new leader advice on how to take the helm of a financial cooperative.

Randolph-Brooks, TDECU, and Justice Federal support the financial safety of members as budget negotiations drag on.

Many credit unions develop specialized mortgage products for specific homeowner groups.

Many credit unions develop specialized mortgage products for specific homeowner groups.

10 credit union leaders in revenue per employee.

One Ohio credit union shows how to court realtors, generate mortgage business, and make members' dreams come true.

Credit unions help American consumers living paycheck to paycheck take advantage of historically low rates and reinvigorate the “grassroots” of the national economy.

Use varied product offerings and multi-channel marketing to attract the attention of young adults.

How two credit unions are putting hundreds of dollars back into their members' wallets and spurring local economic activity.

Wright-Patt Credit Union has seen members affected firsthand by the economy, but the credit union has helped members, improved credit union revenue, and shown how America can get growth started.

A car. An education. A home. Wright-Patt helps its members live their lives.

When it comes to crafting messages that resonate, let your members do the talking.

This Midwestern credit union’s performance highlights the power of the cooperative model.

For one Ohio-based credit union, putting members first is more than a motto. It's a commitment that the credit union's success and future is tethered to that of the community it calls home.

Wright-Patt Credit Union offers products and services that tether the Ohio-base institution to the community it calls home.

Wright-Patt Credit Union doesn't just talk about being a different kind of financial institution, it embodies that differentiation.

Families in Ohio fight to the fiscal finish line.

3 tips from Wright-Patt to help your brand take flight.

For every strategic decision, Wright-Patt Credit Union considers three stakeholders equally.

For one Ohio-based credit union, putting members first is more than a motto. It’s a commitment that the credit union’s success and future is tethered to that of the community it calls home.

myCUmortgage offers an umbrella of assistance during rain or shine.

Callahan & Associates is featuring Wright-Patt Credit Union in the next quarterly issue and online video exclusive of Credit Union Strategy and Performance (CUSP). The credit union is being recognized for its success in branding/differentiation.

Don’t let the fear of loan failure deter you from offering aid in the short-term loan market. Learn what fellow credit unions do to reduce delinquencies and defaults.

Smart consumers are looking to the Internet for the most cost-effective and efficient way to buy a house.

A financial education strategy and smooth processes help this large credit union succeed. Take an in-depth look at its strategy.

Unfortunately, lawmakers are capable of writing flawed legislation, but meeting with and guiding them is easier than you would think.

Wright-Patt Credit Union found a way to respond to the unique needs of their community by developing a suite of lending products that specifically cater to first time home-buyers.

Wright-Patt Federal Credit Union, BECU, and Tower Federal Credit Union talk about how they're responding to the lending market.

Credit unions exist to serve members, and the Return of the Member (ROM) scoring system is designed to measure how well credit unions live up to this task.

Wright-Patt CU wanted to set up a student lending program and found it could team with the new Credit Union Student Choice network.

The Roman statesman Seneca said, “the mind that is anxious about the future is miserable” so a good sanity check might be to create business plans for a range of possible outcomes. That strategic methodology, called “scenario planning” is rapidly gaining popularity in some credit union circles, and Doug Fecher, president/CEO of Wright-Pat

Take a look at Wright-Patt Credit Union in Fairborn, Ohio. With about $1B in assets, and 145,000 members, Wright-Patt has changed their pricing structure for bill pay. Originally charging $4.95-7.95 per month depending on the type of checking account, Wright-Patt decided to offer bill pay for free as of August 2002. After the pricing change active usage of their bill pay service rose from 528 to 2

Why long-term care insurance was added to Wright-Patt’s benefit package. Wright-Patt Credit Union reviewed its employee benefits package during 2000 to increase the perceived value of the package among employees, while strengthening cost controls for the Credit Union. The aim was to offer a benefits package that strengthens Wright-Patt’s ability to recruit and retain quality employees while managi