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The leader of Element FCU reflects on the CEO journey in these times of COVID-19.
Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.
Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.
Credit unions from across the country dish on tactics to find the best employees.
Emotional appeal and product delivery shows behavioral economics at work at this West Virginia credit union.
Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
While credit union auto portfolio has grown in recent years, here’s what institutions can do to further broaden their market reach in the face of competition.
With a little imagination and effort, any cooperative can afford virtual agents, ultra-efficient contact centers, and click-for-a-call capabilities.
Being a small credit union hasn't stopped West Virginia-based Element FCU from developing solutions to better serve its members.
With the right strategy, social channels are capable of generating tangible returns worthy of the extra investment.
Members who more readily accept new self-service options are a market segment worth cultivating.
Element Federal Credit Union demonstrates how small cooperatives can successfully lead their members, their communities, and the cooperative system forward.
Element FCU is out to reshape and redefine the cooperative experience. Use its best practices to help your own institution dream big and uncover opportunities for improvement.
Facilitating the needs of mobile members is integral to the future success of the credit union movement.
A focus on key institutional strengths and the unique priorities of its membership yields unprecedented opportunity for a small West Virginia cooperative.
The CEO of Element FCU talks about the success of the cooperative she was instrumental in creating.
For many credit unions, financing recreational vehicles is a powerful way to shift loan portfolios into overdrive.
Element Federal has lessons for all credit unions when it comes to innovation.
The evolution of remote deposit finds credit unions on the mobile forefront.