ASSOCIATED ARTICLES

Community First Credit Union of Florida

Feature
Best Of HR 2019

By Rebecca Wessler | Dec. 30, 2019

Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.

By Marc Rapport | Aug. 26, 2019

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

By Erik Payne | March 11, 2019

The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.

By E.C. Harrison | Feb. 25, 2019

Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.

By Erik Payne | Dec. 31, 2018

Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.

By Marc Rapport | Dec. 24, 2018

Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.

By Marc Rapport | Nov. 12, 2018

The Save My Change program at Community First of Florida helps members build savings and the credit union build interchange income.

By E.C. Harrison | Sept. 18, 2018

Technology tips to lower call center volumes and deepen interactions with members.

By E.C. Harrison | June 11, 2018

In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.

By Callahan & Associates | Oct. 21, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | June 22, 2015

Community First’s referral partnership with its local university small business center mixes money with mission.

By Sharon Simpson | March 17, 2014

How Community First Credit Union of Florida took advantage of opportunities in its external market as well as within its own four walls.

By Thomas Cullen | Nov. 18, 2010

Repossessed vehicles are a potential source of income, and credit unions have shed some inventory since 3Q 2009.

By Callahan & Associates | July 1, 2008

Credit unions exist to serve members, and the Return of the Member (ROM) scoring system is designed to measure how well credit unions live up to this task.

By John Hirabayashi | June 9, 2008

Community First CU of Florida cuts in some areas and expands in others to be ready for the future.

By Annie Sebastian | Sept. 19, 2005

Turning around a card portfolio is possible. As Community First Credit Union highlights, devoting time and energy to a program can deliver results.