Making the most of business intelligence involves building bridges between departments byte by byte.

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.

Grow Financial’s in-house program helps ambitious staffers cultivate important skills.

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

The bi-state credit union moves 40% of indirect members into at least one other financial product.

Seven ideas to change the way you approach your team in 2015.

Grow Financial Federal Credit Union learned several lessons during the decade it spent refining its culture and achieving its current level of employee engagement.

The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull’s-eye every time.

A Q&A with Amy Perez, assistant vice president of retail lending at Grow Financial Credit Union.

Versatile employees with critical-thinking skills wear many hats to streamline customer service at branches.

Programs that encourage professional development and employee well-being benefit staff members and credit unions alike.

Grow Financial invests in employee well-being with a smoke-free campus, monetary rewards, and a host of wellness resources.

Grow Financial Credit Union connects with children to increase household interaction and gain young, lifelong members.

Grow Financial seizes all opportunities to interact with students and engage potential members.

Credit unions have a long tradition of doing good. But this has mainly been the doing of good among those who belonged, who were members. It's time we thought more broadly. I celebrate in our history of helping ordinary people work together to make their lives better. But, as Bob Dylan wrote, "The times they are a changin'."