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The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.
Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.
John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.
Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.
Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.
Takeaways from ALM First’s Financial Institute.
Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.
Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
BCU started small and developed its business intelligence on a case-by-case basis. Now, 12 years in, the credit union is considering how to re-engineer its data depository.
BCU works to provide cash and information for its 37 employees and 30,000 members in Puerto Rico as the island faces down a crisis after Hurricane Maria.
Why a Chicago-area credit union ditches digital channels for much of its onboarding and a larger neighbor relies on remote channels to serve far-flung SEG sites.
BCU uses spreadsheet ciphering to identify potential new employee group partners while KCT relies on shoe leather.
Credit unions and CUSOs share how they tackle the burden of compliance, contract management, and more when it comes to working with third-party providers.
Credit unions have found these creative strategies help raise deposits and fund lending, among other objectives.
In this Q&A, Cheryl Turner, contracts administrator at BCU, discusses how the credit union manages its vendor relationships — from how the credit union reviews vendors to best practices she’s gleaned during her time with BCU.
An abundance of devices, each with their own respective compliance unknowns, has muddied the waters for many financial institutions. Here’s how to get clarity.
Three tech-savvy institutions share how they miniaturized important portions of their business models to maximize the value of mobile.
From in-house video production to cloud-based target marketing, these four credit unions are using leading-edge tools to differentiate and compete.
Adoption of BCU’s Signature credit card has increased nearly 50% year-over-year. Learn how and why the Illinois cooperative is moving more card relationships to this product.
BCU breaks down the strategy it used to increase shares 9.8%.
Which loan strategies resonated with CreditUnions.com readers this year? Find out in this top 10 countdown.
Two credit unions share the benefits and drawbacks of mix-and-match and single-vendor strategies.
BCU shares lessons it learned from tapping a retail-merchandising expert to create more appealing locations.
Whether they substitute or augment your dealer relationships, car buying services can help support targeted strategies.
How three credit unions brought sales activity into — and in one case, out of — the call center.
A Midwest credit union branch puts OBM principles to work in the field.
How one former branch manager brought out the untapped potential of his employees and gleaned valuable insights into what makes branch leadership effective.
Like banks and thrifts, credit unions are shuttering more branches while stepping up technology at their remaining locations.
Don’t just store payment data to comply with regulations, use it to drive informed, successful growth in other areas.
Innovative outreach methods welcome SEGs and generate excitement about the institution’s financial brand.
Baxter Credit Union sharpens focus on partnering with employer groups.
The opportunity for face-to-face interaction with SEG employees is becoming increasingly scarce. What methods can credit unions employ to gain the attention of key decision-makers and potential members at these organizations?
Focus. Excite. Network. Over deliver. In 2005, these four themes drove two SEG-based credit unions to succeed in a slow growth environment.