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When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.
Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.
Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.
A marketing campaign at a Kentucky credit union makes member communication a top priority.
Total revenue reached $15.5 billion in the first quarter of 2017. That’s up 8.1% year-over-year from the $14.3 billion credit unions posted in the first quarter of 2016.
Overlooked editorial gems provide insight and inspiration for the challenges and opportunities that lay ahead in 2017.
In a state affected by coal restrictions, the Kentucky-based cooperative finds an avenue for non-interest income that doesn’t require raising rates or fees.
Leadership programs at credit unions and other companies nationwide support growth initiatives, changing cultures, and multi-generational workplaces.