The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.

How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.

Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.

Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.

Five ways credit unions are making it easier for members to conduct their financial business and live their lives.

A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.

Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.

The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

Real comments from online review sites to inform strategies, policies, and practices.

How three very different credit unions are collaborating with their communities for better business development.

Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.

A loan doesn’t have to be massive to be mighty. These high-impact programs have an outsize effect on members and communities.

This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.

HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.

More stringent accuracy rules will force credit bureaus to leave liens and judgments out of millions of credit reports.

Amid planning for compliance and interchange hits, credit unions can count on a little help from their friends.

Eight strategies and lessons in managing one of the credit union industry’s largest assets.

What are credit unions doing to better serve members during the auto-buying process?

Why three credit unions are turning to team-based learning to develop current and future leaders.

Pre-launch marketing, follow-up surveys, and individual attention are ingredients in the not-so-secret sauce for success.

A try-before-you-buy fellowship program allows DCU to assess the value of new legal resources.

Digital Federal Credit Union has been building member loyalty with direct deposit early paydays.

These nine strategies and takeaways from non-traditional competitors offer inspiration for 2015.

Callahan & Associates managing partner Jon Jeffreys, DCU CEO Jim Regan, and Growthfountain CEO Ken Staut discuss the potential for credit unions and crowdfunding.

Incubators and other like-minded organizations help credit unions connect with entrepreneurs and new business.

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

A look back at the major developments in EMV and the impending milestones leading up to the 2015 liability shift.

A shift in the secure payments standard is coming, but not every institution is ready to make the switch just yet.

Credit unions are making plans to roll out new credit cards with EMV chip technology in advance of the shift of fraud liability in 2015.

Digital FCU’s VP of information systems discusses the technology that allows members to conduct business from anywhere in the country.

Regardless of charter type, it's product and services that drive long-term success.

Credit unions can use strategic messaging to get on the front lines of the auto turnaround.

Digital Federal Credit Union gets in front of problem loans with outreach and creative solutions.

The evolution of remote deposit finds credit unions on the mobile forefront.

Why implementing a multi-year, long-term workout solution can help members and credit unions emerge from the mortgage market unscathed.

In March 2008, Digital Federal Credit Union ($4.5B, Marlborough, MA) launched a remote deposit capture service for members which has significantly increased their number of deposits.

While many credit unions have been increasing their dealer networks in response to current struggles in the automotive market, Digital FCU has found success by scaling back the number of dealerships the credit union works with.

Learn how Digital Federal Credit Union successfully helped the community cope with rising gas prices and spread the value of the credit union.

DCU (Digital Federal Credit Union) is a fan of BIG ideas. These ideas often constitute a wave of innovation that changes member experiences. Remote Deposit Capture has been one of their BIG ideas they've actively pursued and investigated since 2004.

Take the rapidly rising costs of college education, mix in a private student loan market that has grown 450% in the last seven years alone, add a mass exodus of traditional lenders because of restricted access to capital, and you've got a volatile recipe for turmoil in the student loan marketplace. 

Learn how Schools Financial CU, Digital FCU and Anheuser-Busch Employees’ CU structure and market their share draft accounts.

The profitability issue is still contentious for credit unions. As part of this, some consider relationship-based pricing (RBP) contrary to the democratic spirit of credit unions, but for others it a natural part of a cooperative. Digital Federal Credit Union's RBP program demonstrates how to create value without penalizing or segmenting the overall membership.

For members of Digital Federal Credit Union, getting Streetwise about auto buying begins by following The Ten Commandments. Not the biblical variety, but the 10 rules of auto buying that prevent members from getting ripped off on what Tim Garner, VP of Marketing at DCU said is one of the two biggest-ticket items people buy