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The pandemic has changed the way Americans use cards. That behavior might never be the same.
Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.
A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.
Employees can bring their kindergarten through eighth grade students to work at the credit union’s headquarters.
After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.
Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.
Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.
Five ways credit unions are making it easier for members to conduct their financial business and live their lives.
Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.
Before they were hashtags, the concepts of #payitforward and #GivingTuesday were entrenched in the ethos of the industry.
MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.
Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.
Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?
The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.
Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
How a piece of physical collateral educated members on the benefits of digital wallets and increased card usage at the same time.
A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.
New ideas like a feedback wall, location-specific specials, and iPads loaded with financial literacy apps for youth highlight MSUFCU’s pop-up experiment.
Quicken Loans might be underpinning the revitalization of Detroit, but financial cooperatives are serving the long-awaited renaissance in their own ways.
MSUFCU looks inward to identify sticky products and save members millions.
BECU and MSUFCU provide lessons in communication and expectation.
Five ways credit unions decided whether to deploy or defer new technologies.
Michigan State University FCU’s new Financial Innovation and Education Center promises to introduce a new generation to the credit union industry.
How two credit unions' online, mobile, and app-based capabilities allow first contact and long-term relationship development without face-to-face interaction.
Business lending is playing a larger role at credit unions and accounts for 6.4% of the industry's loan portfolio.
Michigan State University FCU invests in entrepreneurs to retain young membership and jump-start community businesses.
Credit unions that aren’t active in student lending can assist students in other ways.
Saving members money through refinance challenges has become a trackable industry trend that grows loan portfolios.