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MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?
The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.
Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
How a piece of physical collateral educated members on the benefits of digital wallets and increased card usage at the same time.
A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.
New ideas like a feedback wall, location-specific specials, and iPads loaded with financial literacy apps for youth highlight MSUFCU’s pop-up experiment.
Quicken Loans might be underpinning the revitalization of Detroit, but financial cooperatives are serving the long-awaited renaissance in their own ways.
MSUFCU looks inward to identify sticky products and save members millions.
BECU and MSUFCU provide lessons in communication and expectation.
Five ways credit unions decided whether to deploy or defer new technologies.
Michigan State University FCU’s new Financial Innovation and Education Center promises to introduce a new generation to the credit union industry.
How two credit unions' online, mobile, and app-based capabilities allow first contact and long-term relationship development without face-to-face interaction.
Business lending is playing a larger role at credit unions and accounts for 6.4% of the industry's loan portfolio.
Michigan State University FCU invests in entrepreneurs to retain young membership and jump-start community businesses.
Credit unions that aren’t active in student lending can assist students in other ways.
Saving members money through refinance challenges has become a trackable industry trend that grows loan portfolios.