With the market shifting and buyers becoming choosier about their lenders, credit unions across the country are shifting how they approach mortgage lending.

United FCU offers support by reducing overdraft and NSF fees; Amplify flat-out eliminates them.

AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.

Three ways credit unions are connecting institutional mission and employee engagement.

A revived role takes on traditional duties and new opportunities at United Federal Credit Union.

Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.

A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.

“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.

How United and Blue federal credit unions completed construction on their new headquarters with little or no delay.

The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

Three cooperatives share how they transitioned bank customers after the credit unions became part of the community bank-buying trend.

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

Emerging technology is addressing back-end automation and front-end security within the credit union walls.

Sharing resources and leadership among separate credit unions and brand-aware merger partners creates scale without isolating a localized membership base.

The credit union charter saved an ailing Indiana bank, retained local ownership, and assuaged community concerns regarding employment and sustainability.

Decisions related to a core conversion impact every aspect of the institution. What do you need to be aware of when meshing core systems?

United Federal Credit Union embraces the lesson of its history to plot a solid course for the future.

The advantages of mergers and acquisitions extend beyond balance sheet growth, and United is diligent about identifying opportunities that offer the best fit.

Employees are the heart of the cooperative, and United keeps its troops engaged by offering the right technology, training, and culture.

Products and services drive organic growth and deeper relationships at United FCU.

A Michigan-based institution walks the line between local appeal and national opportunity.

Credit unions with a local commitment and a national eye can learn a lot from United Federal's example of growth.

United FCU ($901M, St. Joseph, MI) is successfully reaching out to thousands of members and potential members by working with a local talk show radio host.

United Federal CU helps members and non-members set their budgets and stick to them.

Credit unions exist to serve members, and the Return of the Member (ROM) scoring system is designed to measure how well credit unions live up to this task.