ASSOCIATED ARTICLES

Wings Financial Credit Union

By Erik Payne | June 4, 2020

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.

By Marc Rapport | April 27, 2020

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.

By Erik Payne | Feb. 10, 2020

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

By Rebecca Wessler | Dec. 30, 2019

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

By Marc Rapport | Dec. 16, 2019

How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.

By Marc Rapport | Aug. 26, 2019

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

By Marc Rapport | July 15, 2019

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Marc Rapport | April 8, 2019

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.

By Marc Rapport | Dec. 31, 2018

Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.

By | Nov. 7, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | July 16, 2018

Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.

By Erik Payne | July 2, 2018

An internal program at Wings Financial builds serious data skills for interested employees.

By Daniel Wang | Aug. 11, 2015

Wings Financial’s triple-digit annual increase in first mortgage originations is a guiding force in the North Star State.

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Charter Change?

By Brooke C. Stoddard | Sept. 28, 2012

Blue Lakes FCU needs to change its strategy to achieve better wallet share and member engagement. Its CEO thinks a shake-up in its field of membership will do the trick.

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Nice and Lean

By Thomas Cullen | May 2, 2011

The best way to achieve efficiency is to understand what it is and how to identify its absence.

By Rebecca Wessler | Feb. 23, 2010

Call centers play an integral role in the credit union paradigm