The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.

Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.

An internal program at Wings Financial builds serious data skills for interested employees.

Wings Financial’s triple-digit annual increase in first mortgage originations is a guiding force in the North Star State.

Blue Lakes FCU needs to change its strategy to achieve better wallet share and member engagement. Its CEO thinks a shake-up in its field of membership will do the trick.

The best way to achieve efficiency is to understand what it is and how to identify its absence.

Call centers play an integral role in the credit union paradigm